Capital Transport

Late, no communication and liars. Started well with text advising time frame. 15 minutes after deadline passed I called and was told driver was on his way from Windsor (which is 20 mins from my house). After no show after 40 minutes I called again to be told driver had ‘technical issues’ (which I was advised that he had stuffed up a job and had to… Read more

return there). When I asked why there had been no text communications updating both delays I was told ‘we’re still within our KPI of delivery before midnight’. I advised that their internal KPIs were irrelevant to this matter as I’d been told delivery would be between 6 and 10.09 and it was now 11 pm. The staff member replied that the notes on her system said I had been advised in my earlier call of a 30 to 45 minute delay. I refuted this saying that no time had been specified and that the entry did not reflect the advice (only the suburb was given). I then asked to speak to a supervisor and was advised that as this was the after hours team there was no supervisor. I was asked to hold the line and when she returned she advise that the driver would be at my place within 40 to 45 minutes as he was still fixing the other stuffed up delivery. I asked if I had been put on hands free which she confirmed, noting I had not consented to this, and I asked why. She replied it was so her supervisor could listen in!!!! At this point I asked for a follow up from the manager the following day and confirmed they would call me (not the other way) and the time frame. The delivery truck arrived only a few minutes after ending the call (surprising given that it was supposedly “30 to 40 minutes”. I went outside to collect the parcel and as I was handed it the driver asked if he could take a photo. As I was unwell and in my dressing gown I said no and he responded “too late I e already taken it”. And no, there has been no follow up from any manager. Appalling customer service. Will be writing to Jetstar who contract them to deliver late luggage about the appalling disregard for customer service, the lying and the inappropriate behaviour. The package box was wet and soggy (but not sure if this was Capital or Jetstar) but the contents were unbroken.

Our delivery was delayed by 1 day which we were advised of. I felt the office staff were lacking with communication on the scheduling, they couldn't tell me if the delivery might come morning or afternoon & really I got the impression they didn't care. I waited at home 2 whole days for the delivery. The actual delivery truck arrived at 8pm the… Read more

following evening. I was concerned for the staff out that late in bad storms delivering. The drivers were lovely, polite, happy and efficient. They kept in touch all evening updating on arrival. A huge thank you to the truck driver and his off sider, I really appreciated the service they gave. That day during those dreadful storms they went above and beyond. I hope the company appreciates them.

Would give them 0 if I could. Booked a 5-8pm timeslot through Koala only for the driver to knock off at 6:50pm with no follow up. Called to ask what the hell was going on and got told the driver had run out of fatigue hours. Couldn't explain why they were contracting someone to work a shift they didn't have the hours for or when the delivery would… Read more

be rescheduled to. Have complained to Koala directly, haven't heard anything back. Paid $85 in delivery fees and have now had to cancel plans for the prior day in case my delivery arrives.

Consistently good service meeting claimed delivery times and customer expectations – We use Capital Transport for our urgent deliveries several times per week. Service and delivery time at every juncture is on point and meeting expectation. Every time I have needed customer support I am speaking to one of the fantastic staff in the Brisbane office, and have had any issue sorted immediately. Show details

Great service to our customers – As a business we have been using Capital Transport in NSW for a few years now to deliver to our customers on a daily basics. We are very happy with the service of the drivers, customer service staff and our account manager who looks after us. Keep up the great work. Tina ATA Distributors Show details

Happy with the delivery. Very happy with the information – Happy. The delivery was quite a distance from where they picked up and was slightly late, but they kept me well informed and were very efficient when they finally arrived. Show details

Said they rang the intercom but no proof was shown to suggest this. "Delivery Attempt" photos were just black, as if taken against their clothing. Service Desk was unhelpful, rushed me along the call trying to be done with me. Sent formal complaints and specifically asked to be informed of any decisions coming from it. Only time will tell. Show details

Terrible Company – Terrible service, not just refused to deliver the fridge to my apartment, they even left and drove the car while I am talking! Disastrous behavior and service! Show details

Disgraceful – Truck arrived Early with no notification as stated on their message 30-60Min we will call before arriving. Ignorant and could not care less. Lied about calling my phone when I had it with me all morning. Disgraceful customer service with one hand not knowing what the other was doing. An absolute chaotic transport company ! Show details

Poor customer service – Very poor customer service, I booked in open truck a semi trailer today at 8 o'clock, they send wrong one and they told me we organise other truck soon , after 6 hours wating and hire a forklift, they told me sorry we can't help. Show details

Avoid Using Capital Transport – Captial Transport is the terrible. My delivery was booked between a certain time yet the driver still managed to deliver my product hours late. I rang to find out where my delivery was after receiving a txt to say it was only Streets away but it still had yet to be delivered. I called Capital and they were not helpful. Clearly Capital doesn't care about their customers. Show details

In the dark – At 10.00 am I received a text saying the delivery was on its way and I was able to track delivery. I tried that: it told me where the van was but not when delivery could be expected. Hence, almost useless. According to the tracking, the delivery van was parked around the corner for over half an hour. Delivery finally occurred after 2.00 pm. … Read more

When I bought the goods I was told at the store that I would be contacted 2 hours before delivery and again 10 or 20 minutes before delivery. That didn't happen.

Disappointing service – Absolutely disgusted by their service. We bought two mattresses from Koala and the mattresses were delivered by this company. When I opened the front door and asked whether the driver/delivery guy can please kindly put the mattresses inside the house against the wall which is right next to the front door he flat out rejected and instead just… Read more

unloaded the two heavy mattresses at the front door step blocking our entrance and left. Leaving me (a 5’1 tall heavily pregnant lady) to deal with it myself.

I think even a stranger would have no problem to help by putting the mattress down 1 meter further so they are out of the way in such situation. The unwillingness to help with zero compassion and rude attitude is utterly shocking and disappointing.

I have given my feedback to Koala and suggested they stop using this company for their delivery as it completely ruined the shopping experience.

Worst experience! – I wish I could give them zero star, don’t transport anything with this company, they simply ignore your booked delivery date and don’t answer your calls on the day, you have to go through so much pain and phone calls to the manufacturer to track them down and find out that Mr driver decided to return your order to the factory for no reason without… Read more

notifying you.

The delivery time was 7am-12pm and lift was booked as well as the loading bay in front of the building, I received a message later in the afternoon stating they rescheduled the delivery as they couldn’t find the parking! Apart from the loading bay there are plenty parking spots available in front of the building. They did not even call to discuss it! Avoid at all cost!

Unprofessional lowest quality service available – Driver was given clear instruction to reverse in to yard, decided to drive in and attempt to turn around, Sunk the truck, broke an underground pipe and required a tow truck to lift it out. Damaged pipe cost $900 to repair and they keep avoiding paying and making excuses. Owner trying to make the driver pay, Also the driver refused to hand unload, We did this with one person. very poor service would not recommend Show details

Great service so far in the Brisbane region – We use Capital to deliver locally as well as receiving goods from suppliers regularly. They have always turned up and delivered as quick as possible. I wish they did more than local deliveries :) Show details

Best delivery ever – Paid for a delivery from Bunnings yesterday. Arrived this morning, up 2 floors to my door. Love this company and the delivery man was exceptional. Thanks so much. Show details

If I could give a minus score, I would – Absolutely abysmal service. I have had to call them for every single pick up from the moment I opened my account over a year ago. Sometimes I have to call them twice and on a couple of times I’ve just cancelled it gone with someone else. One time they missed a deadline so I told them it needed to be collected and delivered urgently because I’ve… Read more

been calling them to pick it up for a week and they actually had the nerve to tell me I would have to pay more to get it there that fast. I made a formal complaint and my account manager basically said my account wasn’t big enough for him to care. I decided I would not deal with them again but then thought I’d give them one more chance. I won’t be using them again. I’ve tried to get my latest pick up done 3 times now and its still sitting at my front desk so I will just cancel it and go with interparcel

Worst experience – Capital Transport Worst transport/delivery company I’ve ever dealt with. Refused to deliver/move my freezer up the front staircase of my house. Driver left the freezer on the driveway and said he didn’t do stairs and would quit before moving the freezer upstairs. I had to push the freezer into my carport where it was out of view from the road.… Read more

The next day Capital sent two men to move the freezer upstairs. Prior to all this I sent photos of the staircase to the retailer where I bought the freezer so that the delivery company knew what they were dealing with. The lesson learned is if Capital driver did this to me then they have certainly done it to other customers. My advice is to avoid using Capital Transport at all cost.

Why can’t couriers actually deliver? – I waited near my front door ALL day for an Officeworks delivery due 8am to 5pm. As appears to be standard for couriers in Sydney it wasn’t delivered. I rang Officeworks who advised that the courier returned it to the store! Reason unknown. But I’m guessing it’s because I’m in a small complex and they either, didn’t, couldn’t or were too lazy to… Read more

read the board in front of them as you drive into the carpark for directions to my unit! Told Officeworks to stick their parcel and refund me. I’ll go elsewhere. Ironically as I waited 20 minutes in Officeworks phone queue I heard messages telling me to order online (did that) and track the delivery online (also did that!). Tracking still says it’s out for delivery when it’s actually been returned to the store by the driver! So much for that! Seriously couriers, if you don’t want to do your jobs then do us all a favour and find another job. Urgently!

Terrible customer service – Booked two jobs with the same vendor, to be delivered by capital. They delivered the first job and marked both as done, which wreaked havoc with all the tracking systems. Shifted blame to the vendor. When I called to enquired about a revised delivery date they said they had no idea and would call me back. They never called back and then put it on… Read more

the truck the next morning. When I called back to enquire about this (because the timing was very inconvenient, and I had no notice), they said had already been booked a week ago!

Very friendly and efficient service – I had a bed delivered by Capital Transport earlier today. Communication and organisation were efficient. Buom and Boor who delivered the bed were very friendly and efficient. Can highly recommend using this service. Show details ·  1

Very Poor service – Booked an job at 10.41am for standard delivery which is 4 hours no one picked the job untill 2.40pm and then upon calling the customer service person couldn't able to help and requesting to book again with express or vip service and the extra cost has to be bear by me. If the drivers are busy they shouldn't take the booking. I had an very important and urgent delivery to city. Very poor support. Show details

Very helpful! – I had a bed delivered by Capital Transport last week. Communication and organisation were efficient. Aidan and Bronson who delivered the bed were very friendly and even moved my old mattress downstairs for me even though that wasn`t in the job description! Very impressed with their excellent service. Show details ·  1

Terrible – Job booked one month in advance and on day of collection received and email to say not collected. Rang the Capital and was notified driver could not get a park and so they cancelled job. Won`t be using this business again Show details

Woeful – Booked a delivery for between 9am and 2pm. It's now 7pm. Just received a text message from them saying ETA is 8pm. Seriously? When I questioned this I was told they're very busy. Avoid at all costs. Show details

appreciated to mr kelvin duong – today is my first day to apply the jobs for the courier i decide to apply with capital transport company in melbourne i meet wit kelvin duong.. he very nice guy. Show details ·  1

Hopeless. Caused me huge stress, and waste of my time – First they delivered a king-size bed base instead of a double (I only realised after I'd put the whole thing together which took about two hours). Then I had to dismantle the king, pack it up, and wait four days for them to deliver the double. When it arrived, it was missing a slat. I now have to get the missing slat sent by post. The bed company has been very good, but this mob (who assemble and send the orders) are pretty hopeless. Show details

Delivery Performance – Israel is our account manager, he has always strived to get the "Job Done". Always available to help when required. Prompt service and great staff to deal with.....appreciate their help. Show details ·  1