Carsales.com.au

Not impressed that you would take my personal data from previously selling a car to cold call my personal phone number to push a business proposition. Your employees found me on LinkedIn and searched your own data base to gain my personal number to attempt to sell the company I work for, business insights. Very unethical.

CarSales gives you exposure to a large online marketplace with a wide variety of people who are looking to purchase a car. It is a fair and effective process for both the seller and the buyer. Show reply

After trying to sell my 2013 Commodore wagon on Marketplace and Gumtree, and getting nowhere after 2 weeks (lots of time wasters, some made an appointment to inspect, not even one bothered showing up), I listed with Carsales. Carsales is not new to me, I use it regularly to check out cars for sale, I have even used it previously to sell (though… Read more ·  1

it sold through another platform ultimately at the time).

After contemplating the outlay for the listing fee (probably not so much of an issue on a more expensive car, but for car advertised for under $10k, it's an outlay that takes justification), and listing it on the Thursday, it left my driveway on the Saturday afternoon. Less than 48 hours listed.

I should have bit the bullet, and gone with Carsales from the outset, it tends to bring more qualified candidates ready to buy, rather than the dreamers and time wasters on free-to-list platforms

Great avenue for selling car - received a good number of enquiries via CarSales and sold car within 8 days of listing. I did think $450- for ad was a little steep but it did achieve the result in the end. Show reply

Great place to find cars and campervans – Very good communication and quickly sorts any issues out. Great website for buying good cars. Show reply

Very Satisfied – Great site, good security re scammers and everything needs to be verified. I phoned a couple of times for help and my calls were answered swiftly and nice to talk to a real person who speaks english and not from a foreign country. Staff were very helpful on both occasions. Wish more companies didn't just look for profit margin and had your kind of service. Show reply

I got a lot of dealer offers, despite explicitly stating the price was non negotiable. Maybe that was my fault, I should have priced it above what I wanted originally. What I did was change the selling price $1500 above what I wanted and within 10 days, I had an acceptance and deposit paid. My feedback to Carsales is sellers should be… Read more

encouraged to overprice what they are selling, enabling them to reduce the price to any legitimate buyer. In addition: Add a box to check to warn "dealers" not to make such ridiculously low offers to sellers. It has actually given me a bad experience and probably would not recommend the site, at the least I would advise any seller to add more to the price to allow for flexibility.

Pricing is a deadset scam. wanting over $420 to list my car. When will the public wake up and stop using them

I paid a premium to advertise my car on Carsales, expecting a platform that understands how to market vehicles properly. Instead, my listing appears to have been judged by what can only be described as a very confident but slightly dim algorithm. Within moments, my Audi ad was given a “37% rating,” which then politely informs buyers the vehicle… Read more

may be overpriced. An impressive conclusion, particularly given that the system appears to have ignored most of the information in the actual listing.

This isn’t a base model runabout. It’s a luxury Audi with documented servicing, new tyres, manufacturer warranty coverage, and several extras that add genuine value. None of that appears to trouble the algorithm in the slightest.

The system seems designed to compare basic cars against hundreds of identical listings and arrive at a quick price average. That might work perfectly well when pricing something like an old hatchback where there are fifty identical ones parked around the country.

Luxury vehicles, however, don’t work like that. Options, condition, warranty coverage, servicing history and additional features actually matter.

Apparently not here.

Instead, you pay a premium advertising fee only to have your listing immediately undermined by a generic label suggesting it’s overpriced based on what feels like the digital equivalent of shrugging.

Unsurprisingly, the result has been very few views. Carsales claims the rating doesn’t affect exposure, but when buyers are immediately shown a label suggesting the car is overpriced, the damage is already done.

As someone who paid a premium to advertise on the platform, it’s difficult to understand why the system is designed to actively undermine the seller’s listing.

For a platform that specialises in selling cars, it’s remarkable how little it seems to understand about them.

Costs a lot to advertise on the network. Had 5-7 leads on Car sales vs 35+ on a free platform. Sale came through Facebook marketplace

Their new and Expensive way of advertising your car is very cumbersome and not user friendly. Also they do not reply when wanting to ask questions. Advertised vehicle and like day 2 received all these offers under asking price you reply but then they dont. I believe this is carsales wanting to look like you getting interest as offers well below knowing you wont take them. Show details

I got dealerships offering me, even though I ticked I didn’t want that. Sold my car under-market on Facebook marketplace. Very little traffic on Car Sales, mostly time wasters/ low-ballers. Never, ever again

Because carsales cannot work out the difference between NE Skoda 2021 & newer model NX Skoda 2021 & I am fed up with your messages telling me overpriced when it is cheapest NX Model Octavia on internet. Gumtree messages tell me cheaper than average Carsales messages tell me dearer than average Your words & price messages are detrimental to your advertiser who is paying YOU $$$$$$$$$$$$$$$$$ Show details

When selling a classic car an interested potential customer requested an audit report on the vehicle. This report is available in the carsales.com site. The report should show details about the car you have advertised. Like not stolen, no money owing, and other history plus specs of the car like colour motor size transmission etc. most items… Read more

were correct but these cars all have a 2 litre motor and the report said it had a 3.669 litre motor which is widely incorrect and totally confused my buyer. I contacted the audit report company , report.autoauditreport@gmail.com and requested a review of the mistake and a corrected report. Never responded and i lost the sale. Note: The bad report cost me $25.