CBUS

Incompetent company to take care of your Super. Despite submitting the request in required timeframe and talking to multiple people who confirmed that my request has been submitted and also received, my account was eventually closed against my will. Several people ensured me that it will stay open! I got only an advise "open the new account with us". My question: Would anyone be willing to open the new account with these people in cbus???

I have been with Cbus since it started in 1984. The customer service team used to be enthusiastic, competent and reliable. You can not believe how upset I am with the 3rd world performance of the current customer service team! I am lost for words to discribe how difficult it has been trying to deal with the Cbus staff members that answer the… Read more

phone. Just trying to lodge some documentation has been a nightmare. I now can see why Cbus have so many negative reviews online. They actually deserve all of the negative reviews.

Appalling customer service. Spoke to 4 different people and no one could help with a simple request. Was made to wait for nearly 2 hours, I was advised I had to call a different number because they didnt have the capabilities to transfer the call. They were rude and not helpful.

HIGH SECURITY ALERT All without my knowledge or consent. CBUS changed my passcode linked security mobile number blocking access to my accounts. CBUS added an unknown number never linked to me. CBUS blocked access to my accounts through the… Read more

passcode system.

No communication, no emails, no written advice.

If you are looking for a responsible, trustworthy manager for your Superannuation … look elsewhere.

Cbus superannuation is very expensive and fees that come out are way over the top. I worked and my boss put $300 super in Cbus for just 2 months and I only have $58 left in account so Cbus for me is useless and not a investment but a debit account.… Read more

I know insurance was taken out and no cooling off period like other super funds. I would never recommend CBUS because I got burnt by fees. Other better super funds are out there. I will recommend an AUDIT into the company and media outlets notification. 2 months and not happy

Terry was a wealth of information to help with our retirement planning and spoke to us for over an hour, we wanted to thank him because we didn't really understand all our options before.

OBUS Fashion Northcote VIC. Ordered online Purchase Traveller Waffle Henley Top 99$ these are great tops & made well Fabric is not thin has a close weave so warm on this crispy early morning autumn in Adelaide This one has great colours I’d call a raspberry & pink stripe like the image online I’m 56k took a size 8 It is roomy not baggy so not too… Read more ·  1

tight you look like your trying to escape :) plenty length to tuck in as can see in photos I wear waist pants- so be plenty in length to tuck if high waist- my opinion wash these tops by hand They wear well my other one has not stretched had for over a year . These tops have a great burst of colour for autumn/ esp winter - you can wear on own or great as a layer with a peek of colour under what you team with & will keep you snug as a bug in winter and happy with these delights of colour during the many shades of winter greys lol Thanking You Ms Chey Adelaide :))

Professional service. I contacted super fund to talk to a retirement adviser. The appointment was good very easy to understand and to give me a picture of how I can move into retirement funds. The process of setting up an income stream account was explained and then set up. I now have a regular income and peace of mind.

Avoid CBUS as your super provider. We regret having CBUS being forced on us as our super provider. They completely lack any customer service capability, clearly uninteretsed in helping their members navigate the complexity of the superannuation environment. Despite being unable to answer our questions on the phone, being passed from one department… Read more

to another (completely wasting our time), promising a followup call the next day but not honouring that promise, and then not responding to our website enquiry as our final attempt to get answers from them. Unforgivable, unprofessional and unreliable. A big A -.

I am a financial adviser, and this super fund is by far the worst fund I have ever dealt with. I have never experienced such a poor lack of training and inconsistency between the front line call centre and the back end staff. I am always very thorough with getting the requirements to reduce the impact for clients, however the goal post always… Read more

changes with these guys. Do not believe their [Content Removed] about trying to protect clients money because they are that far off the mark compared to any other super fund it isn't funny. I recommend staying well clear of this company for the sake of your mental health. They have just about broken me.

I recently needed to contact CBUS about a contribution and changing my beneficiary to a ' Binding death benefit nomination' Simple I thought; well not so simple. Fifteen phone calls over two weeks with customer service representatives that all gave different advice or spoke with such heavy accents it made them very difficult to understand. I… Read more

don't remember it being so difficult ten years ago. What has changed with CBUS? I used to find this Company very helpful and would recommend them to friends and family. I couldn't recommend CBUS anymore, as the service is so poor.

Office help is great. Had a day where site was closed down and headed into the city to sort out some super things. Tan is a legend, helped sort everything out for me.

CBus paid compensation for the delay between submission for a death payment and their final decision. They always showed respect and gave equal treatment. I couldn't be happier with them.

I am so very pleased with the service I received from Cbus when needing advice on an Income Stream, the service was much more than I ever expected. Originally, I was so confused and so I went into the Cbus Sydney Office where Agnes initially helped me immensely giving me a booklet outlining Super products available and making the maze of Super… Read more

much clearer. I completed the relevant forms to the best of my ability and went back into the Sydney office and met with Katherine who was amazing and made sure all was correct. The ability of going into an actual office and meeting with an officer was invaluable. Also, I was advised there are Coordinators in the field who will come to you . I have been with Cbus for over 30 years .

Very happy with the service I received in the Sydney office in the city. I needed help with some forms as I approach retirement. The lady that helped me was really wonderful. Happy that the Fund will see you in person and help y ou fill out a form

I have been with CBus since 1989 starting of my trade with no issue until 2023 were I have nothing but issues over issues I have lost count of the number problems I have had dealing with them , yesterday I looked back at my phone records and the calls added up to over 7 hours in the last 6 months . Its started with the insurance were I change from… Read more

manual work to stay home dad. Cbus labelled manual work and job description is carer and my insurance dropped another 40K the following year. I rang Cbus on the phone for 1.5hr and CBUS did not want to listen. After seeking financial advice I asked for a partial rollover into my SMSF then it began the fight for my retirement money to be released a total of 5 rejection of paperwork for myself and my financial team. We all work extremely hard in the building industry and to have a industry group such as CBUS not to have your best interest as well as the corruption at senior and board room level well its very concerning at the least. My humble advice keep well away from CBUS and its associate affiliations as it sets you and your family for heart ache and disappear. I give zero stars not one.

Pathetic customer service representatives. Incompetent and unknowledgeable of their products. Absolutely useless when it comes to customer service. unable to get constructive answers to queries, usually the wrong answers provided. false and misleading information given.

I’m writing this review because I found the customer service at Cbus to be utterly deplorable. All I wanted was simple guidance on how to complete Part 3 of the “Intent to Claim” form for my tax return. That’s it. Instead, after speaking to 12 different individuals and filling out the same form five separate times, I was given five completely… Read more

different sets of instructions. Not one person could provide a consistent or correct answer.

It has now been 15 days, and I still do not have the information I need. This entire process has been frustrating, exhausting, and frankly unacceptable. I am at boiling point.

I’m writing this review because I found the customer service at Cbus to be utterly deplorable. All I wanted was simple guidance on how to complete Part 3 of the “Intent to Claim” form for my tax return. That’s it. Instead, after speaking to 12 different individuals and filling out the same form five separate times, I was given five completely… Read more

different sets of instructions. Not one person could provide a consistent or correct answer.

It has now been 15 days, and I still do not have the information I need. This entire process has been frustrating, exhausting, and frankly unacceptable. I am at boiling point.

After dealing with C Bus numerous times about issues i wander sometimes WHY, i`m with them ,they seem to think that 80% negative feed back is good , the problem is ,is that CBus has a call centre called M U S G ,which is a call centre manned by some not all useless staff that go away to read their computer to find an answer ,be it correct or… Read more

wrong ,before the Japanese company took over it was a company called LINKED which did Rests super as well , look at their negative rating , just as bad ,some many of us in the electrical /building trades are leaving CBus because they DON`T care, well the call centre dose not MUSG ,,sorry unless you hit the jackpot and speak to someone who you can understand their diction you will get frustrated , what we found you have to do is press the phone button for an advisor ,you will then get someone fro CBus,at least they sympathise because they have herd it all ...............before thank you

Absolutely the worst super fund I’ve had to deal with. As a licensed financial adviser, I’ve worked with dozens of super funds across Australia — and CBUS stands out for all the wrong reasons. Their service is slow, disorganised, and riddled with internal miscommunication. We’ve had repeated issues getting even basic transactions processed,… Read more

despite having all the correct documentation and authority in place. Their staff give conflicting advice, escalate nothing, and show little to no accountability.

It’s unacceptable when delays start to financially impact members. I will never recommend CBUS to clients and am actively encouraging those currently with CBUS to consider moving their funds elsewhere.

If you're looking for a responsive, professional super fund — look literally anywhere else.

worst super i’ve ever been with from wrong communication to late replies to being told the wrong information if you are to sign up to a super i highly suggest staying far far away from cbus.

I was transferred to Cbus when EISS closed, 2 years ago I have lost count of the number problems I have had dealing with them , yesterday I looked back at my phone records and the calls added up to over 7 hours in the last 6 months . Often I am the one schooling Cbus staff on the way my super works. Oh and the reason I haven't rolled my money out… Read more

to another company is that under the rules, I cannot (not cbus's fault, just old rules). I give zero stars not one.

$20000 has disappeared from my super account 3 weeks ago been calling being put on hold then told someone from another department will call you back soon asked for statements haven't sent anything now cbus super is doing no contact to me

They are the worst to deal with, do not explain things properly and when you do exactly as they tell you to you find yourself taking 2 steps back because they forgot to mention an extra step for you to do. Pathetic

Moved my funds out as fees were far too high. Had an issue with the process and CBUS weren't interested. Had to lodge a claim with AFCA, which was approved 2 hours after I lodged it. Clear cut case of a big corporation ripping off the little person.

I'm sure this is other peoples experience but I can't access my super anymore due to their inefficiency in being able to keep our funds safe. Numerous phone calls, now one is ever there. They never return phone calls. They claim they got hacked but I'm sure it's because they been selling personal information. Bunch of drongos!