Best Industry Super Funds

Low fees, excellent returns, great financial management. I've been a member of UniSuper for years and through the ups and downs of the markets, have seen consistently good management. Friendly staff, and easy to access website.

Would not recommend to my worst enemy. Always come back with 'Cannot process your request' with no guidance. Communication is extremely difficult (no… Read more

online chat, you have to key in your member number on the keypad while on the phone, all the outdated practices), time consuming and ineffective. Super frustrating!

Very informative and helpful for my first super meeting. Found out some important things that I had missed.

Absolutely appalling customer service. I wanted to rollover from my SMSF and it was an absolute nightmare to check details with them regarding the… Read more

transfer. They cannot even confirm the PRN with you for your own transfer which we needed to confirm was correct before transfer from our SMSF bank. They also cannot receive domestic telegraphic transfers which is a huge red flag. Received no follow up calls from anyone about how to transfer the money and I spoke to a total of 7-8 different people with each call taking 20mins to get through. I've written a long detailed complaint and received no response from them still weeks later. I transferred to another Superfund and rolled over my ART balance as well. When I went to login to ART to check my account I got an error message saying I needed to call their number to fix it. Icing on the cake. This whole experience has been an absolute nightmare, I highly recommend you avoid them.

“Five-star service from Jenet Pyliotis, Client Service Manager, of Legalsuper! She explained complex super details clearly and simply. She was… Read more

incredibly patient with all my questions and handled the entire process with outstanding efficiency. A seamless and stress-free experience. Highly recommend!"

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

Have been a member for twenty five years. Now retired. Making lump sum withdrawals for over a year without incident. Have today been told that what… Read more

is normally a five business day process from date of application, will take up to fifteen days. Today is day ten and we have been left without any funds, it is a weekend and we have financial commitments. Phone calls to customer service have had no satisfactory results. Will be looking at other funds to continue management of our retirement. Have been considering this for a while. Steer clear. There are better funds out there.

Worst ever to deal with. Totally lied to me then refused me anybody above to rectify the problem. Charith Reddi from cbus lied. Told me to fill… Read more

out a form call back and hr after it was put in only to be told by Tony whoever that it was incorrect. Will be changing companies to one that can give correct info

I just watched a new advert of yours which didn't push an agenda. It reminded me after 45 something years, not changing super into one since… Read more

employees got a chance to choose their Super funds, how well I am off, and how progressive you are. Thank you.

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

Australian Super fails to provide a reference number when the customer lodges a complaint or changes personal details. Consequently, it is… Read more

impossible to confirm that the information provided online has been received by Australian Super or potentially gone to someone else on the web. It is also not possible to change personal details information on your Aust Super customer portal and the customer has to use the general web site to lodge the new information. When you lodge a complaint, they call you at any time that suits them which, if you miss the call, means that they do not end up discussing your complaint to understand it and allow provision of beneficial feedback. It is also not possible to escalate an issue when you call their call centre as the responder only offers the option to lodge a complaint. They also fail to provide a complaint lodgement reference number to the customer. In these days of online scams and fraud, Aust Super needs to lift its game particularly with respect to important security, communications and responsiveness issues.

Regrettably, CareSuper is no longer recognisable. The recent merger has undermined its core principles, delivering outcomes that disadvantage… Read more

existing members rather than support them. The “care” that once defined CareSuper is no longer reflected in its actions.

As a Foundation Member of CareSuper, I joined over 20 years ago when the fund was run by professionals, for professionals. At that time, there were clear eligibility criteria that ensured members benefited from lower insurance premiums due to the low-risk profile of the membership base. Performance was strong, and the fund’s values were evident in how it operated.

The recent decision to merge with Spirit Super—whose primary membership base includes higher-risk industries such as the motor industry —has significantly impacted long-standing members like myself. As of April 2026, insurance premiums for many professional members have effectively doubled.

My personal circumstances have not changed. I remain a qualified professional, with extensive experience, ongoing membership in a recognised professional body, and a low-risk work profile. While I now work in a regional area for a boutique organisation and earn less than metropolitan counterparts, I am being required to pay the same elevated premiums as members in high-risk manual labour roles. This does not reflect my individual risk profile and is fundamentally inequitable.

I have raised these concerns directly with CareSuper, but unfortunately, the negative affect on existing members has not been given any consideration. As a result, I am left with no confidence in the fund’s direction and its commitment to its members and am in the process of transferring my superannuation and insurances elsewhere.

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

This super provider is up there with worst I have been with, I have reached 65 and need to access super after losing family member recently, sent… Read more

withdrawal form along with certified id 5days ago by express post only to be told they haven't received which I know this was delivered to their box, they are so hard to get hold of on phone and take so long to reply to emails if at all, extremely disappointed with their non service and ignorance, Stay away use another company maybe Australian super, these people don't care..

WARNING!!!!! DO NOT, I REPEAT DO NOT INVEST YOUR MONEY WITH THIS LOT. 1st up, they sent me 2 account numbers. I registered with one then they tell… Read more

it's closed. I didn't close it. The 2nd one, which was supposed to be the actual one wouldn't register. My job put in over $100... it's nowhere to be seen. They've stolen it. The admin sucks. They talk over the top of you. They put in my birthdate wrong and to change it I've got to print out paper work, run around finding someone to verify that it's me, get and declare a stat dec. Really, they're full of cr#p. Don't trust your money with them.

Average returns. Terrible customer service. Over a month to transfer funds to SMSF.

"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

I am deeply disappointed with my Super fund in the handling of my withdrawal request from my Accumulation Account. I provided all necessary details… Read more

that the form required and provided a copy of my bank details. When I called ,I was told that the application was not received. I then had to send another form under registered cover. I received a message that the bank details were a screenshot and therefore no payment could be made. I find this as pettiness by NGS...since I provided all necessary details in the form and the bank statement was not a screenshot. I have since seriously urged someone who knows what they are doing and to respond to the present status of my claim in one way or the other. Pending on the response I will consider moving my super to another fund which may treat me better and with empathy.Members take note...this is not where you'll likely to get any reasonable service. An organisation that will frustrate you on your withdrawal...very poor service...

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Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.