Best Industry Super Funds

For more than 20 years I have been a member. The performance of my money has been always the best according to my selection of type of investments.… Read more

Financial advise since I retired keep me updated of the economic environments and the advice accordingly has work well for me.

I would like to say a big Thank you to Sage. She has fantastic customer service and l really appreciate her support. Thanks so much Sage. Deb x

Very informative and helpful for my first super meeting. Found out some important things that I had missed.

I have self invest account with Qsuper (Aust retirement Trust) today 09 10 2026 from 9AM until now 12:45 I can't access my Self Invest account I have not been informed of any reason why. This not acceptable. Noel L Weerasingham

Yesterday I had a phone appointment with Jenet Pyliotis from Legal Super about starting an Income Stream/Pension from my super. She was extremely… Read more

helpful and explained things so that I could understand them. I was very happy with the help and general advice she gave me .

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

Every transaction since retirement has not been processed within the time frames they tell you or I have not received notification or, there has been… Read more

a problem from their end that means the five days to process starts again or, they provide you with false and misleading information. All of which means that your money sits in their transactions account longer.

EDIT:FINALLY GOT MY MONEY AFTER OVER 2 WKS OF RUN AROUND! WHY THEY COULDNT JUST TELL ME FIRST UP THAT IT MIGHT TAKE 2 OR 3 WKS INSTEAD OF… Read more

3-5BUSINESS DAYS & BEEN UP FRONT ABOUT WHY IT WAS TAKING SO LONG IN THE FIRST PLACE (WRING LICENSE ID NUMBER ON THE FORM)!!

WOULD NOT RECOMMEND CBus

Great at taking your money, but terrible EVEN if you are over 65yo & want access to your own $'s from an Accumulation Account in the 3-5 working days they claim you have to wait- Getting the absolute run around!

Been almost 2 WKS & a few emails & ph calls & STILL WAITING!! It's like trying to pull teeth dealing with them!

Try another fund - I'll be rolling mine over to another fund if it's not in my bank tonight!! Sick of this!

Here is an update to the below review. I have finally received my money. I managed this by going into a physical office. The staff member, after… Read more

lauding HostPlus to me! took another copy of my licence and emailed once again the relevant team, but he also called someone, apparently something nobody in the call centre could do. I finally got my money the next day. If I had been unable to go to a physical office I would NEVER have got my money.

I finally got a response to my complaint. They wrote saying that they could see that I had phoned Hostplus and they trusted that my issue was now resolved. If they had bothered to look further than the end of their nose they would have seen that I had made multiple phone calls and my issue was most definitely not resolved. I was so disgusted I didn't even bother to reply.

After I received my withdrawal I finally got an actual phone call from Hostplus who did apologise, but I got the impression the call was mostly so they could close the complaint as resolved. He did say that they were investigating and assured me that this would never happen to me again.

Clearly there was either a problem with the computer systems, Hostplus processes or the staff in the withdrawals dept who had had multiple emails saying that the withdrawal request was not being processed and they ignored every single one.

So do I feel better about Hostplus now. NOPE. Time will tell.

Below is my original review:

I Joined in April and moved our pension fund to Hostplus and found them to be helpful and knowledgeable. But we have applied to withdraw funds. The first time you have to put in a paper application. I had to resubmit my certified drivers licence as the postal worker who certified it didn't put her years of service on it. Both the original application and the resubmitted licence were sent by express post and I received confirmation of their receipt from Hostplus. But they will not give me my money. Multiple phone calls result in the same result. "We have escalated it". "I have emailed the dept and you will get a phone call in the next 2 days". I don't. And today "I have put a dissatisfaction on your account". How will that help? The man today sounded helpful but still going through the same process that has been done 3 times before. He says that it hasn't been registered that the recertified licence has been received. But i have had confirmation. No one cares. I am just being fobbed off. It has been over 2 weeks and still no money. I have put in a complaint but do not expect a response. This is terrible. I have no idea if or when I will get my own money. Luckily I kept tracking numbers. But I have provided this to them twice now so not sure if it helps. I am just banging my head against a brick wall. I am moving my money to another fund. Maybe Unisuper. They have good reviews and perform well. But I cannot stay with this fund as you simply cannot access your own money. My advice, put your money elsewhere.

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

Australian Super are currently reporting somebody else’s Super contributions (coincidentally with the same name as myself) against my Tax File Number… Read more

to the ATO. This means that the ATO requires me to pay extra tax on this amount, since it ends up above the concession limits. I have contacted Australian Super to rectify this, and stop reporting concessional Super contributions that is not mine against my Tax File Number. I have nothing to do with the Super account that is being reported against my TFN. They however refuse to correct this, and require this other person to rectify this. This had nothing to do with me in the first instance, yet I am now penalised due to their incompetence to stop using my Tax File Number for reporting somebody elses Super contributions. It should not be my job to communicate mistakes on their side to their own account holders.

Update (28/09/2026): We eventually lodged a complaint with AFCA, which forced a response from Australian Super. After this, Australian Super did eventually re-submit all the transactions to the ATO using the correct TFN. I can unfortunately not give them more than two stars, they should have resolved the matter without intervention of AFCA.

I don’t want to give even 1 star but I have to so as I can write my review. Do not join CareSuper! Even though I have been on Disability Support… Read more

Pension for some time I was made to wait forever to get my TPD payment through their insurer MetLife, all the while having to continue to pay insurance premiums from my super account otherwise I can’t claim, to me that is extortion! I finally was awarded my TPD payment, the date of disablement was determined by MetLife to be February 2023, so I asked for my premiums from the end of January 2023 to be refunded back to my account, but no, they keep the premiums up until the date MetLife made a decision, July 2026!!! They have outright stolen my money, they are rogues and thieves, don’t go with CareSuper!

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

This super provider is up there with worst I have been with, I have reached 65 and need to access super after losing family member recently, sent… Read more

withdrawal form along with certified id 5days ago by express post only to be told they haven't received which I know this was delivered to their box, they are so hard to get hold of on phone and take so long to reply to emails if at all, extremely disappointed with their non service and ignorance, Stay away use another company maybe Australian super, these people don't care..

WARNING!!!!! DO NOT, I REPEAT DO NOT INVEST YOUR MONEY WITH THIS LOT. 1st up, they sent me 2 account numbers. I registered with one then they tell… Read more

it's closed. I didn't close it. The 2nd one, which was supposed to be the actual one wouldn't register. My job put in over $100... it's nowhere to be seen. They've stolen it. The admin sucks. They talk over the top of you. They put in my birthdate wrong and to change it I've got to print out paper work, run around finding someone to verify that it's me, get and declare a stat dec. Really, they're full of cr#p. Don't trust your money with them.

NGS receives only one star and that is earned by the online operators who have always been helpful. However, they are so antiquated in their… Read more

processes, technology and software that they should be avoided. Furthermore, and perhaps most significantly, their failure to follow up feedback and complaints should trigger regulatory action. I have lodged complaints about failure to follow up initial complaints. Do yourself a favour and find a better fund, as I have. The resources for research and evaluation of funds is excellent.

Using MediaSuper for over 20 years now, I am horrified at the lack of communication and support given. MediaSuper has had a rollover request to move… Read more

money into a SMSF for over 2 weeks now and hasn’t been in contact to ask for what’s needed in order to complete the rollover.

My SMSF partner and I have made numerous calls to them begging for help and the information needed, to be finally told that the case manager is the only person who can tell us what the hold up is and execute the rollover.

The so called specialists answering the calls give lame excuses blaming us or our SMSF accountant for why the rollover hasn’t happened. Still no contact from the case manager by phone or email.

We have purchased a property, and have had to extend settlement by a week which has cost us $1100. Unable to find out what is required to complete the rollover, the case manager dealing with this escalated matter has been uncontactable.

If we aren’t granted another extension today which will cost us another $1100, we will loose our $42,000 deposit as well as have to sell an apartment full of designer furniture just purchased and moved into the property.

As a self employed artist, I’m absolutely devastated as we have both worked hard for decades building up our superfund money in order to try and secure a property to help fund our retirement.

"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.