Best Industry Super Funds

It's nearly two months since i switched to Unisuper and I don't see any returns. Only negative returns

Absolute humiliating nightmare getting them to update my legal name and sex. They refused to update their records to my legal name and gender,… Read more

despite me providing all required documents and following all procedures they asked for. Clearly driven by transphobia.

Very informative and helpful for my first super meeting. Found out some important things that I had missed.

I’ve had good growth of my Retirement Account with ART. My investments are rebalanced every year and it’s effortless for me.

Yesterday I had a phone appointment with Jenet Pyliotis from Legal Super about starting an Income Stream/Pension from my super. She was extremely… Read more

helpful and explained things so that I could understand them. I was very happy with the help and general advice she gave me .

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

I am extremely frustrated and exhausted with the service I have received from Rest. I have been trying for months to get a very simple issue resolved… Read more

— correcting my personal details so I can transfer my super to my main super fund, AustralianSuper.

I have contacted Rest multiple times, used the online chat, completed forms online several times, and followed the instructions I was given. I even received an email from Rest saying that my details had been updated, but when I logged back into my account, the incorrect information was still there.

Every time I contact Rest, I seem to get a different answer. One person tells me they cannot find or did not receive something, another tells me the form was completed incorrectly, and then I am told to complete another form or contact someone else. I feel like I am constantly being passed from one person to another without anyone actually taking responsibility for resolving the problem.

Most recently, I was told that both my surname and date of birth are incorrect on my account. I was also told that one of my previous forms was considered invalid because the date was entered incorrectly. I understand that mistakes can happen, but after months of contacting Rest and repeatedly trying to follow their instructions, I desperately need someone to actually help me resolve this from start to finish.

This should not be such a complicated and exhausting process. I am simply trying to correct my personal information and transfer my own superannuation money to AustralianSuper.

I am genuinely asking: Can someone at Rest please take ownership of this issue and help me finally resolve it? I am exhausted from repeating the same story, completing forms, receiving conflicting information, and still seeing the same incorrect details in my account.

AVOID THIS SUPER FUND AT ALL COSTS. Absolutely disgusting customer service. Calls and emails ignored, the same documents requested over and over, and… Read more

complaints seemingly result in your payment being delayed even further - sometimes for months.

The staff are rude, dismissive and completely unhelpful. It genuinely feels like they’ll do anything to hold onto your money for as long as possible.

Save yourself the stress and frustration. Stay well away from this company - absolutely NOT worth it.

Host Plus stealing again. Refusing to honour ATO request to transfer super to another fund. HP make up excuses for holding super. Delay, delay,… Read more

delay. New employer accidentally transferred a month of my super to HP 5 Aug. I called HP who said employer could change details on phone then HP would do ATO transfer. In practice, HP are still holding a month of super with no indication they will transfer to new fund. Business practice for HP to steal from customers by keeping funds until formal complaint then AFCA complaint finalised - about 4 months. Other funds transfer same day ATO request. HP want to keep your funds invested for their benefit. They don't pass on earning. STAY AWAY from Host Plus.

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

They deserve zero stars. Australian Super has worst disclosures and hopeless customer service. It is scary how big they are and how many people they… Read more

have the potential of letting down only if people woke up to Engage with their superfund. How they manage money at granular level.. active vs passive or external vs internal .. list of external managers etc. is either not available or hidden on their website. Their customer service team is beyond incompetent. THEY are HOPELESSLY BAD SUPERFUND.

I don’t want to give even 1 star but I have to so as I can write my review. Do not join CareSuper! Even though I have been on Disability Support… Read more

Pension for some time I was made to wait forever to get my TPD payment through their insurer MetLife, all the while having to continue to pay insurance premiums from my super account otherwise I can’t claim, to me that is extortion! I finally was awarded my TPD payment, the date of disablement was determined by MetLife to be February 2023, so I asked for my premiums from the end of January 2023 to be refunded back to my account, but no, they keep the premiums up until the date MetLife made a decision, July 2026!!! They have outright stolen my money, they are rogues and thieves, don’t go with CareSuper!

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

This super provider is up there with worst I have been with, I have reached 65 and need to access super after losing family member recently, sent… Read more

withdrawal form along with certified id 5days ago by express post only to be told they haven't received which I know this was delivered to their box, they are so hard to get hold of on phone and take so long to reply to emails if at all, extremely disappointed with their non service and ignorance, Stay away use another company maybe Australian super, these people don't care..

WARNING!!!!! DO NOT, I REPEAT DO NOT INVEST YOUR MONEY WITH THIS LOT. 1st up, they sent me 2 account numbers. I registered with one then they tell… Read more

it's closed. I didn't close it. The 2nd one, which was supposed to be the actual one wouldn't register. My job put in over $100... it's nowhere to be seen. They've stolen it. The admin sucks. They talk over the top of you. They put in my birthdate wrong and to change it I've got to print out paper work, run around finding someone to verify that it's me, get and declare a stat dec. Really, they're full of cr#p. Don't trust your money with them.

We have been with this fund for 20 years. Always helpful, with call backs if need be. Their new web page is easy to use. we retired 2 weeks ago… Read more

and applied through the document drop down box for full withdrawal for both accounts with all necessary paperwork, and received all funds within 3 business days. Was much easier than I expected it to be. Very happy customer. August 2026

Average returns. Terrible customer service. Over a month to transfer funds to SMSF.

"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.