CEVA

Poor communication, organisation, logistics and price. Late delivery; which to organise with CEVA was like pulling teeth. The tow truck driver at delivery didn't have the hand brake on, whilst the car was on the back of the truck as he didn't know how to use it. His jumper pack was dead, and all he cared about was getting the car off the truck… Read more

ASAP and dumping it in my court not parked properly.

The whole process from start to finish was woeful, and the cost ballooned from the moment the seller dropped the vehicle off, as I guess I was stuck with Ceva from then onwards.

This is the second time I've used CEVA and I've been very happy both times. The staff try very hard to work with you to ensure hassle free on time delivery. I highly recommend CEVA for your vehicle transportation. Show details ·  1

Vehicle was delivered to a different depot, I have spent almost $1800 to get to collect my car with more flights and accomodation just to wait till Monday to collect. Had arranged and paid a mechanic over $300 to collect vehicle and park on street as I wouldn't arrive until 4pm. And that didn't happen as I tried to explain to call centre… Read more

(overseas, limited attempt at english) and yet no one could get my keys as there is no one to contact apparently.

Well where do I start. This company is hands down the worst transport company in Australia zero communication don't care for your vehicle my car sat for 3 days in the perth rail yard it arrived in Adelaide rail and sat for another 3 days we were… Read more

told that it was scheduled to be picked up the on the 4th day after 2pm keeping that they close at 3pm and apparently it has too be washed inspected and then they ring you when you can come in and collect it. The arrogant loud mouth female is completely incompetent, patronizing Muppet DO NOT USE THESE [Content Removed] [Content Removed] if you value your vehicle find somebody else I swear you will regret it if you do you'll be out of pocket and the stress that it causes would make you turn to drinking

The delivery of my car was scheduled much later, but after talking to CEVA, they did everything they could to ensure it arrived on time and in good condition. Customer service took great care of my situation and did everything they could to satisfy me. Very good, and I am delighted. Show details ·  1

CEVA do not muck around. Good price, which talks you out of collecting yourself, and prompt delivery. They let you know where things are at via the site and personal phone calls. Highly recommend Show details ·  1

I shipped the car from Perth to Adelaide with CEVA using their enclosed transport. Car from dealer was truck then rail from Perth to Kilburn SA and finally trucked to the CEVA depot at Wingfield SA. Entire trip took 8 days. Tracking was updated be it slowly as CEVA will lose some visibility with rail as expected. Car arrived with no damage and… Read more ·  1

staff were great to deal with and chat. I would also like to call out the offshore call centre that changed the pickup dates from the car yard and then changed it back both times at my request. They answered my calls made the necessary changes and contacted me back to confirm they had gone through. Thanks to the CEVA Team as reading these reviews you can get very nervous but my first hand experience was great.

Car was picked up 6 weeks ago and still not delivered. This is using their supposed preium service. First claimed that they lost the key, however communication throughout the process has been terrible. I transport cars frequently and have used CEVA in the past, but based on this experience, never again. Show details

Shameful. Like other reviews, disgraceful company with ZERO business ethics. Can’t even operate to their own business values or guidelines. My car arrived 16 days after they said. I made numerous calls requesting information as to the delay and whereabouts of my car. Like other reviews, customer service were great at diverting my calls and REFUSED… Read more

to connect me with anyone from the Operations Team. They eventually ghosted me and didn’t reply to emails. It sat for 7 days at the Victorian rail yard before it magically moved the day after I complained. Then it sat for another week at the port in Geelong before I rang the port directly. I was told and emailed that my car was being made a priority and yet it was 16 days late. There should be some way all these complaints can be investigated and this company held accountable. People have paid good money upfront and entered into a business agreement with CEVA and in return have been left with no answers, angered and frustrated.

This company is a joke. You cannot ever get through to their Operations Team, only to customer service agents who aren't native English speakers. They don't pick the car up on the date arranged. They don't call you as arranged. They don't honour the pickup details as arranged. I wouldn't recomment using them unless you have the patience of a saint. Show details

DO NOT USE THEM! Worst company to transport a car! My car 3 weeks stay in Perth and after 3 weeks the status in the tracking history says "Yet To Be Moved" and who knows how many more weeks they will keep it before they transport to Sydney. Show details

Absolutely disgusted that they are recommended by GRAYS it all seemed too simple and easy to organise and pay then the drama unfolded! I WILL NOT USE THIS COMPANY AGAIN AND I WISH I READ REVIEWS FIRST. They took a week to pick up my car at Grays VIC and went straight past me (when I live 1 minute off M1) to Brisbane to sit for over a week for no… Read more

reason and still hasn’t been delivered. The excuse is to check the car over. WTH! BULLS#!T took them 3 days from VIC to QLD but it’s been 3 weeks with no car yet. Anybody would want to unload before picking up more vehicles. Doesn’t make sense at all. DO NOT USE THEM!

Communication was a bit poor, so it took longer than we expected for the delivery. The vehicle arrived in mint condition and the driver was absolutely fantastic. He called at twice to let us know his eta. He gave us plenty of time to inspect the vehicle and was very courteous. Show details

Poor, poor, poor, I paid for premium service with insurance and I received poor service with a damaged vehicle with no insurance cover. they admitted to damaging the car, they admitted to doing wrong and they done nothing. I had to pay for a 3rd party to repair my car on their site so it could be transported to me in Vic. When it arrived they… Read more

threw me my keys and nothing, I had a damaged car with out of pocket costs and no remedy, all the while paying premium service and in the end not being allowed to claim the insurance that I paid extra for? Total scam and disaster, my only option is to sue. Beware!! they are crooks!!!!

Very, very dissapointed with this company and i will definately not recommend anyone wanting to transport their vehicle interstate or elsewhere! Our vehicle left Melbourne on 14 April and we were told that delivery would be on 5 May. No person contacted us regarding ETA or delay in the delivery the vehicle. We booked car hire from 3 May to 6 May,… Read more

anticipating that the vehicle will be delivered as scheduled, low and behold it was not. I had to call the day before and enquire for myself ETA. then only were we told that the car will only be delivered on 8 May, this incured us extra costs to hire a car for another 2 days. Eventually we did get a call, telling us that our car will be delivered on 8 May between 07.30 and 09.00, intial call. Then we received a call by a person who told us that the car will be ready for pickup in Baldivis and if we are residing in Rockinham this would be easier for delivery, we agreed. When my car arrived, the driver, opened the car door manually and had to jump start the car to get it off the transport vehicle.My husband querred this and the driver became really angry and rude. This is a new car and my husband and i could not believe that a new car had a dead battery only after 2 weeks and a bit if transit time and i had my Quasqui for 6 yrs and only then was my battery changed! We had to get RAC to evaluate and they had to replace the battery with a new battery. We just relocated to Perth from Melbourne and we know that this very unacceptable especially that you are paid to do your job and we entrust you with our vehicles. It is my opinion that you seriously improve on your customer care. Very dissaponting CEVA!

Had them bring my car from Victoria to Perth. Good communication tracking was easy to follow and updated for each planned movement. Car arrived ahead of schedule and in excellent condition. Found front counter staff very friendly when I went to collect the car. Show details ·  1

Just a poor experience with the helpful - but - inconsistent call centre. just gives me no confidence in this company and this is before shipment. So buyer BEWARE. I've chosen to go with another company due to being able to talk to a local operated sales dept. Show details

Disgraceful customer service – Purchased a new car from a dealership in Wagga. Dealership organised transport through CEVA to our address in Newcastle. It took only 4 hours to get from Wagga to their holding yard in Sydney. I have now been waiting 7 days for it to travel the last 2 hours to my address in Newcastle. I rang and voiced my concerns to someone over the phone and the customer service person hung up on me. The most disgraceful service I have ever had. Show details

Don’t waste your time and don’t expect issues to be rectified – Terrible communication and complete lack of accountability from all customer service. Four days four phone calls and an email to attempt to get information about collecting my car from their depot. They really need to overhaul their systems and procedures UPDATE: Damage not resolved mirror not replaced and complete lack of assistance further. Would never recommend Show details

Terrible from start to finish – Terrible from start to finish. Had car transported from Victoria to Perth. Truck driver missed turn off to the estate and rather than going around the block, needed my wife to drive over a kilometer to drop off the car, and then had to walk home. Took 5 weeks to get from Victoria to Perth. On the day before delivery, I had no call, so had to… Read more

follow up myself. Was told the car was still in South Australia. Then got a call late that afternoon, saying the car will be dropped off by 8:30am the following morning. At 9:00, had a call saying "Ive come to pick up your car" Rang CEVA, and was told they could not find my car and keys. Car eventually arrived by 11:00am by tow truck. Tow truck driver did no post inspection check, or asked for a signature. Never again will I use CEVA. You should be embarrassed by your customer service!

CAR ARRIVED WITH A DESTOYED AUDIO SYSTEM AND A DEAD BATTERY – I wish I had read the reviews before I hired CEVA to move my car. The dates of the car arriving kept changing which was bad enough but when my car finally arrived, it arrived with a CRITICAL battery (term used by RAC when I had to call them out). This meant I was now out of pocket for a new battery and on top of that, because it was a critical… Read more

battery error, my complete audio system has been destroyed. I can't listen to the radio, play a CD or USB etc and this is going to cost a small fortune to fix.

All of this could have been avoided by a one second job to disconnect the battery. I put in a formal complaint but that process is a joke as CEVA stands by its lack of concern for their customer's belongings and maintained that they would never bother to disconnect the battery to avoid this problem. I have now read dozens of reviews where customers have had similar experiences to me and yet, though CEVA replies to some of these negative reviews, their standard business practices do not change to rectify problems they are aware of. Don't use CEVA if you don't want your car damaged.