Chanel

‼️BE AWARE‼️ When buying from Chanel online if you bought an item by mistake and want to change the order you have to wait for them to ship the item to you and then you have to go to the post office to return the item to get a refund or change the product! I called them within half hour of placing the order when I realised so it hasn’t been… Read more

picked or shipped off yet!

‼️ Double check you ordered the correct item before processing the order‼️

Poor service when you consider their items are expensive and places that are much cheaper can cancel the order so you can swap what you ordered for the right thing especially if you call within half hour to hour of ordering the items!

Chanel consider your practices as it’s not good enough in 2025! You pride yourself high quality but you’re not able to cancel them so a customer can get the right thing. Instead you make the customer do all the waiting and sending it back then wait for you to get the order so you can process the order before a refund then we have to wait how many business days to get that refund back in our accounts.The longest way round! I guess I expected exceptional shopping experience! I was delusional! Very disappointing

Just folked out $480 on the Coco Mademoiselle Intense and it is the biggest waste of money. Super p*ssed off. I swap between the Intense, NO.5 leau and Estee Lauder Beautiful religiously. The Intense used to have this lovely strong smell that would last for days on my jackets and 2 days on a top I would wear. O was in love with it. Now, I… Read more

am lucky if it lasts an hour and that first spray smells weak and pissy. Absolutley disgusted in this change to the perfume. What a complete waste of money. It was honestly my absolute go to regardless of price, now I just want to walk back in and demand my money back. Theives

They use TNTExpress, the literal worst carrier in the universe to ship their "luxury goods". Total jokers, wasted 2 days off work and had to go to their dingy depo to pick up my items.

was an amazing service by carmen. she was very nicely explain everything and very good at makeup product explanation.

Avoid.... if you don't want to be humiliated – Very 'Rude' customer service from Chanel Myer Sydney City. The person (African descend) thought I would not buy from them, even after when I bought products and was paying, the person made fun of me as he didn’t want to scan my Myer card before the payment was processed. I love Chanel products but their customer service is horrible.

Dissapointing – It's surprising that they do not do refunds even though the product was purchased by fraud basis. I was only trying to change the card from the wrong card used by the fraud to the correct card owned by the fraud. They declined to change the card. Show details

Beware Chanel Bleau twist and spray travel bottle – Wow! A luxury brand with a travel- friendly twist and spray bottle that is of far worse quality than equivalent products one could by from Target. This is a review for a brand new bottle that has never been removed or refilled, and is less than a few weeks old. The quality of the bottle is so poor that the perfume glass bottle that is supposed to… Read more

sit tightly in the travel canister launched out of the canister when picked up from the shelf. Chanel state that the product is innovative. More like it is either faulty or not fit for purpose. When head office was called in Sydney, Chanel said words to the effect of, the product was not sold faulty, inferring that some-how this product deteriorated in just 2 weeks from a fault of the owner. What an arrogant and ignorant response! I question the quality of all Chanel products now. Clearly they have no pride in quality if their modus operandi is to blame customers for the company’s poor design or fault. The company must lack quality assurance protocols which one would expect from a luxury brand. This is a potential claim under Australian Consumer Law. From this experience, I caution the market not buy this product or seek reassurance in writing of the quality before purchasing any Chanel products, as their quality clearly does not meet their claimed standards.

No customer service – No customer service. You have to follow up on repairs. No updates then when you go into the store you have to wait not one person apologed for the lack of service & when you ask what is happening get told to just wait. Rude! Service is disgusting Show details

No Customer Service – Worst Service. Took my sunglasses in as covered under warranty was advise could not fix then they wanted to upsize me but then gave me the wrong price & it was my fault. Wrote a complaint letter no response. It is like shopping in a market there is no care & staff are lazy Show details

Terrible – Trying to redeem reward, an impossible task. The app does not work. You can not call them. Telstra employees aren’t allowed to call them. You just have to leave messages and wait for someone from the rewards team to call you from the Philippines and tell you they need to check the same things already checked 6,10 times and hey I Al picking up on some anger so let’s end this call Show details

Great service from Insaf at Chanel Chadstone – I would like to pass my appreciation for Insaf that has gone above and beyond her duties to assist me with my purchase. Insaf is a great asset for Chanel and I’m looking forwards to purchase more from CHANEL.Thanks Insaf!

Customer service need a lot of training – Bought a pair of $2,200 loafers and the leather was a bit uneven to me faulty after wearing them once.called the Melbourne store was not offered any alternative to either send them in or get them assessed first. Even though Chanel has a policy of 14 day warranty, change of mind or return for refund written on the back of receipt. So that was… Read more

breeched and not honoured. The manager did not even have the guts to call me just sent a message, and a rude one at that. I have worked in Florence Italy in London high end boutiques but never in my whole carrier of 40years met anyone on this level of bad customer service in my life. To have a brand name like Chanel associated with these sale people is not a good look for the company. In my personal opinion ion and experience.

Customer service 0 stars. Spray stopped working after 6 months – Very disappointed with Chanel Bleu for man. Purchased it six months ago and spray (pump) stopped working. I can't use it now to the end. Contacted customer service and they were very rude and they told me bad luck you can buy another one. Very bad customer service and item is very expensive and you can't use it all. Show details

Appalling retail service – I live in Melbourne Australia and had just come out of CoVid lockdown, looking to replace my Chanel loose powder I have been buying for $30 plus years. It was in scarce supply, except, it appeared, at David Jones. So I braved it into a shopping centre only to find not only was my colour unavailable, so were any testers for an alternative. The… Read more

clearly inexperienced assistant - the only one in sight in all of David Jones’s cosmetic section - insisted I needed to go the next shade up. Darker. Without a tester and appalling light in the shop, I “bought” her argument. Now I look like Donald Trump and unlike him, am afraid to show my face in public. Revolting. The only time I did, friends kindly told me what I knew to be the truth anyway. I looked grotesque. Thumbs down to David Jones for their lack of genuine customer assistance (I was told all the testers get stolen these days) and thumbs down to Chanel for not looking after its supply chain. Clearly I will be looking after a less arrogant brand that will.

Bleu De Chanel - Eau De Parfum Pour Homme – Received Bleu De Chanel Eau De Parfum for fathers day 2020, fragrance very good, longevity very poor, less than 30 minutes and no hint of the fragrance. For such a well respected company this is one product in their impressive range to avoid all together, very disappointing.

Shocked – Shocked. Husband bought me a coco Chanel watch as a gift from Hong Kong , recurved watch October 2018 upon opening watch noticed scratch on back of watch face, phoned into Chanel customer services, phone calls back and forth, after wearing watch for a few weeks whilst waiting for news re scratch I noticed that the watch was losing time, December… Read more

2018 watch sent in to the via courier, due to Xmas nothing till 26 January 2019, explained to me battery had to be replaced, and with regards to scratch they would need to follow up with Hong Kong store, after many chase up emails and phone calls, Recurved this reply.

From: Chanel Subject: In regard to your Chanel enquiry

Dear I hope this email finds you well,

As discussed after a detailed assessment and further escalation we have received confirmation from the General Manager of Fashion, Watches & Fine Jewelry, Scott Beazley that an exchange or a refund will not be provided on this occasion.

I would like to kindly advise your CHANEL Timepiece has been shipped to your address as requested.

For further enquiries, please do not hesitate to contact our team at CHANEL Client Services Yours Sincerely,

Alejandra

Client Service Specialist CHANEL Australia & New Zealand

As you can imagine, I was shocked to receive this response for a watch that is clearly expensive, and felt that I was being blamed for something I obviously did not do.

Disappointed

Lowered standards – I went into Myer in Sydney to look for lipsticks in 3 shades. After enquiring with a recent hire of theirs I was told by her that she’s “new here and she finks she has ve free colours I was looking for” I had to laugh and then I walked away. When Chanel starts hiring people who they think not fink can speak English properly I might return.

My favorite – Amazing moisturizing creams, serums...my favorite go to..i love Guerlain too..but Chanel is my absolute fav...i tried all the drug store, medical spa and high end..i go back to Chanel. Sisley and La prairie are close.

Love it – I really love this foundation, it works with my skin amazingly, good coverage, doesn't emphasize pores, rough skin texture, or peach fuzz, good colour match, lasting power (on my combo skin), turns into a lovely silky smooth powder/matte finish and it doesn't break me out.  Show reply

One of my favourite brands! – When it comes to makeup, Guerlain and Chanel are my preferred choices! I am a woman who doesn't look her age, but younger. It is genetics but also wise choices. When I was younger I didn't choose my makeup as carefully as I do now, and since I started using Guerlain and Chanel, I have noticed my skin has improved! when I was in my 20s my skin was… Read more

much oilier and my pores were larger, that has changed, now I have beautiful skin. I absolutey love Chanel! Its sunscreens and skin treatments are great too!

IN LOVE – So I've never had any luck with foundations - either they are too drying, totally not the right colour for me, they leave my face looking ghostly in photos or it feels like I'm wearing a face mask. But a friend recommended the Chanel Mat Lumiere to me and my life has since changed. It feels so light on the skin that sometimes I think I forgot to… Read more

put any foundation on. I went to Myers and the lady there helped my pick the right colour. My face looks flawless in photos too. Amazing product! easy to apply, colour suits skin tone

My going out makeup! – I have used both mat lumiere foundation and now another called mat perfection (not 100% on the name), I love both of them as my face doesn't go shiny! I tend to keep these for going out / occasions as they can clog the pores a bit and aren't exactly cheap. The newer one smells amazing too ! Quality product , good coverage

Faceless – Tried this product after seeing some ok reviews and the talk-up by the shop assistant. Worst I've ever tried. I put it on as recommended, and after putting on my foundation, I used loose powder and all layers just came off on the puff. Tried several ways off putting this primer on. No moisturiser, with moisturiser, left it to dry, put on… Read more

foundation straight away. All ways resulted in the same. Make up just came straight off. The bit that did stay on, after a slight bit of moisture or sweat, if I touched my face, it once again, came straight off.

Didn't even feel nice going on. Felt like paint.