3,179 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Clean & Clear Water is overwhelmingly positive, with numerous customers highlighting long-term loyalty spanning multiple years. Reviewers frequently commend the reliability of the technicians, the noticeable improvement in water taste and quality, and the convenience of scheduled annual maintenance. While a minor subset of feedback touches on communication challenges regarding appointment times, the vast majority of experiences reflect a professional and efficient service.
I’ve been using clean and clear water filters for over 20 years. I’ve found their service and products to be of a high standard and continue to use them for those reasons
Very good company clean and clear best water filter quality and service, keannu was very professional and nice highly recommend him and them as a water filter company
By far, this organisation delivered exactly what they advertised, from the service right through to the actual water filtration system. We got exactly what we expected, 100% genuine, high-quality products, and the water tastes absolutely amazing. We couldn’t be happier with our experience. A big thank you to keannu the technician as well; he was extremely polite, professional and informative throughout the whole installation. Highly recommended
Reviews with attachments
Appreciate the technical support thinking of our kitchen symmetry and recommending a new water filter tap to match our existing tap and then going beyond for the perfect placement.
Quick, fast and professional service. Technician came on time and is very knowledgeable. Show reply
Easy and quick service! Lovely staff too, happy with the clean water Show reply
The technician is very prompt in servicing our water filter. He has a very good knowledge of what he is doing. Happy with the service! Show reply
Got a whole house filtration system installed that was a really smooth process. Can already feel the difference on our hair and skin from the showers Show reply
Recently installed a whole house water filter system with clean and clear water , plumber was super friendly and helpful he really explained the system and the way everything works well , definitely worth the money to invest in ! Show reply
I couldn’t be happier with the service. From the first phone call to the installation, the whole experience was smooth and professional. The team took the time to answer all my questions and explained how the whole house water filtration system works without making anything feel complicated. The installation was clean and tidy, and they genuinely… Read more · 1
cared about doing a quality job. Since having it installed, we’ve noticed a big difference in our water. It tastes so much better, there’s no strong chlorine smell anymore, and even showering feels different—our skin and hair feel much better.
It’s one of the best upgrades we’ve made to our home. I highly recommend clean and clear to anyone thinking about installing a whole house water filter. Great people, excellent workmanship, and a service that’s well worth it.
i highly recommend this services, ,very clean, reliable ,quick and easy, water technician was very friendly and done a very clean job Show reply
Very happy with service bought my own 3 way mixer and they installed it for me very professionally, highly recommended
Find out how Clean & Clear Water compares to other Home Care Shops
Know better, choose better.
Good service and installation . Good communication. Good customer service. Highly recommended
Noah was very efficient and even helped install a new kitchen faucet. Very happy! Thank you :)
We have used Clean & Clear water filters for over 20 years. We moved last year to the Central Coast and installed a new Clean & Clear water filter. Today we had Noah come to replace the inner filters, Noah was very knowledgeable of product and very polite.
Professional service, always on time, easy and simple annual process.
Excellent service and showed professionalism and done in great speed.
No after taste.. the filters work perfect. Great product for home.
Latest follow-ups
The technician was very professional and got the job done quickly and efficiently! Highly recommend!
Follow-up · Booking the service was a piece of cake - a simple phone call with an exceptionally pleasant and courteous person. The serviceman arrived on time and the cost was as quoted. No surprises. He told us exactly how to prime the filters and we were left with delicious clean water again.
Great and effecient service very friendly techs and staff highly recommend Show reply
Follow-up · The cost was very manageable. The technician cleaned the water purifier quickly and efficientlyand the service was promprly and safely completed.
Water filter – Prompt and proficient service. All very good and as we have had this product for several years we are very happy with it and the servicing we receive. Show reply
Follow-up · We have moved to the southern Highlands so no longer have the filter system that was installed at Middle Cove.
Find out how Clean & Clear Water compares to other Home Care Shops
Know better, choose better.
In-depth reviews
- +3
Not the quality specified on their website – Be warned they do not install the filter quality they specify on their website brochure. I ordered their triple under sink system and downloaded their brochure which clearly states this system includes a: 1 micron sediment filter 0.4 micron carbon filter Super fine coconut carbon All inclusive price including antique tap and installation $398.… Read more
The installer arrived and drilled the hole for the tap and then proceeded to try and upsell, for an extra $95.00, a 1 micron ceramic filter, to replace the 5 micron sediment filter he was providing. I didn't want any upgrade, but I suddenly questioned what filters he was installing.
Both the sediment & carbon filters he was about to install were 5 micron (photos attached) When I questioned this and said these were not what their website brochure specified, he tried to tell me 5 micron was a finer filter that 1 or 0.4 micron.... when the opposite is true.
I rang Clean & Clear Water and said I was not proceeding as they were not installing the filter quality they specified.
The installer then spoke to his boss and was told to upgrade the sediment filter to the 1 micron ceramic filter .... at no extra cost!!
I said I was also not accepting the 5 micron carbon filter when a 0.4 micron carbon filter was specified…. After another chat with his boss and the installer offered to install a US brand 1 micron carbon filter that he had in his truck. (Photo attached). It seems they don't even stock the 0.4 micron option specified in their online brochure.
I declined as this was still not what was specified.
Also be warned, they don’t provide the leaver you need to undo the units if you decide to change the filters yourself.
Exceptional Service and Quality! 5 Stars – I recently had Clean and Clear Water Filters install a water filtration system at my house (reverse osmosis system - aka the ROLLS ROYCE of the kind), and I couldn't be happier with the experience. From start to finish, it was truly outstanding. Service (5/5): The service provided by Clean and Clear Water Filters was exceptional. Right from the… Read more · 1
initial inquiry to the final installation, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. They patiently answered all my questions, provided expert advice on the best system for my needs, and made the entire process effortless.
Product Quality (5/5): The water filtration system they installed is top-notch. It has made a remarkable difference in the quality and taste of our tap water. The improvement is truly noticeable, and it's great to know that my family is now enjoying cleaner, healthier water. The product itself is of the highest quality and is backed by a warranty that provides peace of mind.
Installation (5/5): The installation team was punctual, efficient, and courteous. They worked diligently to ensure that the system was installed correctly and in a timely manner. They also took the time to explain how the system worked and provided maintenance tips. Their attention to detail was impressive.
True Value (5/5): Yes, there might be cheaper options out there, but let me be clear: the value Clean and Clear Water Filters offers is unparalleled. Their system is an investment in health and peace of mind. I would much rather pay a little more for a product and service that deliver true quality and reliability. With them, you get what you pay for and more.
Superiority (5/5): In a market where some try to cut corners and pass off subpar products as premium, Clean and Clear Water Filters' dedication to excellence shines through. Their product is GENUINE and in a league of its own, and their commitment to honesty and customer satisfaction is commendable.
If you're looking for a water filtration system that doesn't compromise on quality or integrity, Clean and Clear Water Filters is the answer.
Overall Experience (5/5): Clean and Clear Water Filters has exceeded my expectations in every way. They have not only provided my family with a superior water filtration solution but also a level of service that sets them apart from the rest. It's rare to find a company that combines top-notch product quality with such a customer-focused approach.
I highly recommend Clean and Clear Water Filters to anyone looking to improve the quality of their water. Their commitment to excellence is evident, and they have earned my trust and gratitude unlike many competitors which I have enquired with trying to sell me a cheaper, lower quality version of the system and presenting it as the same.
Thank you, Clean and Clear Water Filters, for your outstanding service and an excellent product. You have made a positive difference in our home, and we couldn't be happier!
Replacement of reverse osmosis filtration system – I called up the company to see if they could service my existing filters and check on the water levels , unfortunately their product wasnt compatible , they advised prior to appt that no call out fee would be charged in that event . The technician by the name of John was most helpful and patient , he advised the differences between the systems… Read more · 1
and alkaline levels and because of his expertise and willingness to oblige as the previous company had closed down , he called up head office quoted me a price and I decided to go ahead with the replacement . John worked most efficiently and he was very professional , he took the Initiative to relocate the new system without compromising my shelves and cabinet layout and space made available was very small . John went over and beyond and I must admit it was on account of his work ethics that I decided to proceed with the change . Looking forward to drinking water soon ..... eagerly waiting for cartridge to fill up ! Thanks again John
Recent reviews
Very happy the service techs are always very polite and prompt, there quality of products are very good all made in usa as its advertised on their website. And their website is very neat and informative with no hidden cost what you see is what you get, highly recommended
This company has been servicing our under kitchen sink water filters for numerous years. They are prompt to remind me when the filter is due for replacement and very easy to arrange timeslots for a service. We are happy with the quality of water from the filtered tap.
Installed there 3 stage system couple years ago was the best decision I've made can never go back to tap or bottled water, also love the quality of there products all made in USA top notch stuff, keanu was also very friendly and professional, highly recommend
Great service we have been using clean and clear water from almost the start which was around 25 years ago there techs and staff are always very pleasant and easy to deal with highly appreciated and recommend to all
Amazing service our old filters were extremely dirty were so glad we had the water filtration installed other wise we would have consumed all that dirty water in our every day drinking , thank you
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
At Clean & Clear Water, we take pride in… Read more (+5 replies)