After ordering some beer which was paid for from my account. The order was canceled just as the time for pickup came up. The money was refunded ok but what is the use using this system, when it clearly doesn't work & just ends up an inconvenience. Coles is a big fail.
Absolutely pathetic experience for their online website. My order was cancelled three different times with no explanation and just refunded. I don’t want a refund I want my order. Will never use them online or in store again. Woolworths is always better even though they are the same greedy billion dollar company. I’m disgusted by their company.
I ordered some beers online, got the confirmation email from Coles Online. Around pickup time I got a SMS from Colesonline about the collection. As instructed, I went to the store car park waiting to collect but a staff came out told me that they could not fulfill the order because there were some errors of their website. So they cancel the order… Read more
and will refund to me. I have not heard anything from them. This is the first time I order anything online from Coles. I wonder if it is a normal practice of them to ask the customer coming to pickup but then cancel the order by mouth at the pickup point?
Reviews with attachments
I gave Coles Online another chance because of a $20 voucher, despite having a disappointing experience previously. Unfortunately, it reminded me why I stopped using the service. One example was the bok choy I received. If I were shopping in-store, I would place fresh produce in a bag for hygiene and protection. Instead, it arrived unwrapped,… Read more
dirty, and covered in soil (see photo). It certainly wasn’t presented in a condition I would have chosen myself.
To make matters worse, I ordered chicken as part of my weekly groceries. The payment was deducted at checkout, only for me to receive an email later saying the item was out of stock. This means waiting several days for a refund on money that should never have been charged in the first place.
I was also automatically charged $2 for bags. My order arrived with only three bags, which at $0.25 each should have cost $0.75. I cannot understand how the charge reached $2.
Between the poor produce presentation, charging for unavailable items, delayed refunds, and questionable bag fees, I cannot recommend Coles Online. I’ll be returning to shopping in-store where I can personally select the quality of the products I’m paying for.
I rang and emailed about how to purchase a product and have never received an answer
It's really out of control regarding fruit and vegetables. They clearly are stored for ages, dropped to stores, looks good on outside, but rotten once you cut open. Purchased yesterday, looks okay , but rotten inside. Ordered by Uber Hope Island store.
Your homebrand Simply Spaghetti is a disgrace. 3/4 is spaghetti and the balance is likened to tomato juice - but more watery. Show details
[Content Removed] thieves n third world staff overseas means we're going to be ripped off and not helped because your staff were rude and defensive and not willing to admit that I was overcharged for these items. It took three different staff members for me to get my point across. Coles have charged me full price for items which were on sale and… Read more
even on sale after midnight. . . yet your staff on the chat say because it's after midnight, I must pay $32 instead of the sale price. . . .I sent a screenshot to show him that it's still on sale but he said because it's after midnight I must pay $32 . . Even going to the trouble to pull up the record and show me what time the bank took the money from my account, what an idiot. Still ignoring that the item is still on sale. . . How can you hire third world staff with no problem solving capabilities or even the intelligence to see that an item is on sale for more than one day. .
, . . . What worries me most, is the fact that the items were on sale and the sale price was removed once they hit the trolley. I didn't realise this until after I received my delivery and checked against the receipt online. . . Your Indian staff were extremely rude and did not want to give me my money back. What is wrong with this picture?. How can that happen? Your staff can't explain it, can you? I would really like to know how some items which are on sale, go back to full price once they hit the trolley. Thieves!
I put my order in at 11.23am today for rapid delivery. They said 100 minutes, It has been 5 hours now, and I am still waiting. I called them - 5 times, because the first 4 calls never picked up and I ended up with a recorded msg telling me to try again later. When I did get through, I was told that me order had been prepared and has been waiting… Read more
for the uber driver to pick it up. I have fresh chicken in that order. The one that's been waiting for 4-5 hours to be picked up. The Coles guy on the end of the phone didn't give even an apology, let alone any sort of 'customer service'. It is abysmal. My neighbours tell me they no longer use Coles Rapid Delivery - that it's quicker to lock in one of their standard delivery slots. The neighbour on the other side of my house tells me they no longer use Coles and have gone over to Woolworths. Think I will be following them. Screenshot attached at 4.26PM - and I am still waiting.
Customer service on online live chat is appealing. Doesn't even answer the question you ask and after waiting 5-10m for a response they close the chat immediately..
Horrible experience with online shopping. We filled up the shopping trolley with items that appeared to be in stock, but on checkout we discovered many, many basic items were missing. Tried replacing them with other basic items, but they too disappeared on checkout. If a shop doesn't have basic items, I expect it not to waste people's time, and… Read more
not to attract them with this false pretence of a 'ghost' stock (the attached screenshot shows just part of the failure - it was repeated with frozen fish, toilet paper, bread and more)
An online order for a 'ham hock'. Order number 253246040. This is what I unpacked. It was more than 14 days ago that I purchased this so not entitled to a refund and Coles have dismissed my complaint. The cost is irrelevant but the store/staff responsible should be spoken too.
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Cancelled my over $600 online home delivery order today, WITHOUT A REASON! Refused to honour discounts and savings from the order in replacement order I needed to make, nor would they explain why they cancelled it either! Unbelievably POOR SERVICE!
My grocery order has been literally thrown together, squashed , damp from detergent lying sideways on top of packaged food. Soaking wet bag.
Wednesday morning (11/03/26) we had had the most incredible Coles delivery driver who came all the way from Melbourne to Ocean Grove at 7.30 in the morning. I couldn't praise him in any higher regard other than to say thank you. Driver name escaped me but his truck was 'Ophilia'. Thank you so much, and keep up the great work.
Was missing 12 items out of my order Online said id have to wait the 5-7 days for the refund. Doesn’t help when I needed those items for breakfast and school lunches today. Fruit was rotten and squashed. I’d give zero stars if I could
If you’re looking for a glowing review of Coles' online shopping, here is a breakdown of why so many customers swear by it, alongside some helpful tips to get the most out of their service: Ultimate Convenience & Time-Saving: Shopping through the Coles App or website is a game-changer for busy families and anyone with mobility issues. You can… Read more
start an order on your phone and slowly add to your trolley throughout the day, which helps avoid impulse buys often triggered by in-store displays. Flexible Delivery & Rapid Options: Coles offers a wide range of delivery windows, including same-day delivery and "Rapid" 2-hour slots for when you're in a hurry. For those preferring to pick up, Click & Collect is highly efficient, with many stores offering "Rapid Click & Collect" in as little as 60–90 minutes. Deliver More Service: This newer feature uses state-of-the-art fulfilment centres to offer an extended product range and "next-to-no substitutions". It even provides "days of life" labels on meat and dairy, so you know exactly how long your food will stay fresh. Incredible Value with Coles Plus: For $19/month, a Coles Plus membership provides unlimited free delivery on orders over $50 and double Flybuys points on every shop. Frequent shoppers find it pays for itself in just a couple of orders. Helpful Customer Support: While experiences vary, many customers praise the "cheerful" and "helpful" delivery drivers who go the extra mile, such as bringing groceries right to the door. If things go wrong, Coles Online Customer Care (1800 455 400) is available to resolve issues or provide credits. Would you like me to help you find the current promo codes for first-time Coles online orders?
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I'm on holiday here for 7 days staying in surfers paradise I got a coles delivery today via Uber. Half the green grapes were soft and rotten. Tonight I opened a Costello blue creamy cheese and that is also rotten. Really annoying 2 things that were expensive were both off. 17.2.2026
Latest follow-ups
Placed an order for Sunday delivery. Saturday night received a text saying due to operational issues the order has been cancelled. Today I was debited for the order and it is still showing on my account as due to be delivered at 9.30am Sunday.… Read more
Phoned Coles and was told order had been finalised and tax invoice issued on system so I was debited. They have to cancel the order so I can obtain a refund. All their systems should talk to each other and I should never have been debited. Would give minus stars if possible
Follow-up · The communication was atrocious. I received a refund after wasting an hour of my time. They managed to do the same thing this week. My order was cancelled and my hold payment then turned into a debit on my account. I have lodged a complaint with Fair Trading and am waiting on the outcome of that.
Very dissatisfied – Really dissatisfied with Coles. This is my second online order that has not arrived and ONLY when I follow up after delivery window has closed do they tell me it’s cancelled, no apology no offer of resolution and customer service agent Ben was… Read more
particularly Un empathetic and spoke to me like he thought I was an idiot. Why try so hard to attract customers when you let them down like this?
Follow-up · So, I have had a few more online orders which have also had issues, no point in doing this anymore. The store manager at Toormina never bothers to call back!! I now try and not schedule a delivery from Coles. I rather buy from Woolworths and if I have opted for Coles I click and collect ( which also runs into numerous issues)! but at least it is slightly more controllable.
On July 1st I placed a $60 online delivery order with Coles Silkstone Qld. I have not recieved this order almost a week later. Obviously it was delivered to the wrong address as I was home all day. I contacted Coles but got the runaround. Not impressed and will be shopping with opposition from now on.
Follow-up · It has been 5 weeks since my online order with Coles and I have not received any correspondence from them. No refund, no credit and still no groceries. As I stated I now shop with the opposition and will not even step foot in a Coles store again. With the huge profits these companies make you think that they would at least have some sort of… Read more
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Positive reviews
I have recently switched from Woolworths online to Coles online after 5 years of being a loyal customer. Coles delivery service is so much better. Produce and availability far superior. Woolworths online so stressful, delivery person coming to… Read more
wrong entrance , threatening to cancel delivery because they could not find address and I was home. The Coles range of products available online much broader. I won't be going back to Woolworths
Follow-up · I have continued to be extremely satified with Coles. My use of Coles has been mostly delivery with some instore purchases. The most important thing for me was delivery reliability and quality of produce. Both of these have been consistently high since changing stores. All supermarkets are expensive, however Coles seem to offer better value with… Read more
We have been ordering from Cole Online a number of times and always have been satisfied with the delivery in the 6 hour window. However there was a recent instance, when in our order we got 3 paper bags with items. Two of the bags were with our correct items. The third bag had totally different items that another customer had apparently ordered.… Read more
So a number of our ordered items were missing, and were probably delivered to another customer. We told Coles about the missing items, and they kindly said that they would be giving us a refund for those missing items, that's good. However, we did notice that the paper bag delivered with the wrong items, had no label with any name printed on it. Can we suggest to Coles to print labels with the customer name, and attach on each and every paper bag in a customer's order, that way there will be less of a chance for the delivery persons to make a mistake. Most of the time, the delivery people have been great, but without a label, even the best can make an error and deliver the wrong paper bag. All the Best.
Last week, I got my first Coles online order. I'm dealing with medical issues. I used my phone without any problems. The order was perfect and so easy and convenient. The messages to update delivery details are welcome. Thank you kindly you are a wonderful service❣️
Negative reviews
Used to be good but turned to garbage since implementation of cfc & robots! Garbage fresh food selection where humans could easily see mould, squashed, leaking damaged fruit/veg & pick another. It seems bots a programmed to take per order regardless of poor quality. When you go instore there is definitely not this bottom barrel quality & use by… Read more
dates arent about to expire in a day or 2 or a month or 2. Arrive prior to delivery windom so too bad if you're not available before window start. Have to wait until coles uploads invoice which can be hours after delivery in order to request refund for missing or damaged goods. I suggest for those of use unable to go instore just do a big shop every 2-3 weeks so you get a free better delivery window. I am edging closer to rather pay the extra on products & service fee (which really is no different to coles bag fee $2 & del fee $2 cheapest) & shop at doordash getting items picked by humans & fresh from local stores.
I think the biggest issue with Cole’s online is their partnering with uber for delivery. I often have missing items, I always receive a refund for the missing item/s but then having to reorder them and pay AGAIN for delivery is really frustrating as I end up paying more than what the refund was. I have also had my groceries delivered to the wrong… Read more
house, a refund is being issued but won’t come in for a couple of days which really puts me out. I think Coles would really benefit from starting their own delivery department to ensure everything gets done correctly.
I have just had my order cancelled because their attempt to charge my card failed. When I fixed the problem with the card Coles refuses to try charging the card again And I can’t just order the order again because the order was placed on last weeks specials and I can’t get those specials again if I order again now because the specials changed… Read more
today
And Coles refuses to give me a credit for the $65 that stuff up by Coles has cost me
And they wasted my time for four hours on the phonetrying to resolve that problem
Recent reviews
I purchased two ham hocks and made stock that was going to be used in soup I had a bowl of the slow cooked prepared stock and with two hours became extremely unwell I was experiencing tremors a severe headache & emotional agitation after a difficult night I recognised my body had experienced some kind of toxic overloading from the ham hock stock… Read more
upon researching the ingredients in Cole’s ham hocks to my dismay I discovered the food additive 626 MSG & an enormous amount of salt .. Again I am disappointed in the extremely poor quality of meat offered for purchase at Coles Supermarkets the antiquated methods of production and a complete lack of duty of care to their customers . I will not ever shop at a Coles Supermarket again this product is unfit for consumption..
i purchased coles dishwashing tablets, when i opened the bag a few weeks later i noticed the tablets were all stuck together so obviously one has split or the bag had been in bad storage conditions. I no longer had the receipt so i sent photos of the package with the contents and barcode as they requested, they also wanted a photo of the use by… Read more
date, which i also sent them. I requested a voucher to cover the cost of the product, coles then advised me to take the product instore for an exchange. i am currently not able to go instore, which is why I requested a voucher so i could use it online. To this date, which is 2 weeks later, i have not received a response from Coles. I have followed them up and let them know I am not happy with their customer service so far, Coles need to stand by their values and reimburse for the faulty product, i have done my part by forwarding them the photos of the issue. However, Coles have chosen to ignore my emails. I will now go to Woolworths and IGA. Not happy with Coles at all.
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At around 7.30pm, after holding on the line for the Coles Online customer service (not the store… Read more