Commander Broadband

0 stars would be better. We had 3 months without INTERNET and they keep saying the escalation department is on to it. Our phone system then became so bad calls were cutting out mid call. It was great as they rang us 4 times and it happened to them. They then sent guys to fix it but all they wanted to do was sell us new phones and a building… Read more

alarm system. We decided to go somewhere else but then hit a $1500 bill to get out from them When said no they disconnected our service. Keep away from them

We had the most comprehensive review of what we needed and what we had been paying for with our previous provided. We estimate our savings will be more than $500 per month and with better support. They actually answer the phone when you ring. Sebastian certainly knows his stuff. Show details ·  1

Worst telco company We’re stuck in a contract and can’t wait to move to another provider. It’s a nightmare for any business owner to deal with such experience Show details

Helpful and personal dealings – A little expensive but a good service with a great tech help team - super vigilant and always willing to help. Commander was the only company willing to connect us when none other would do it due to our local exchange. They continue to be super helpful and continue to try and do the best they can for the customer. No big-business impersonal feel here. Personal service is where it's at and that's what they do. Show details ·  1

Fast and efficient service – I have been with commander for over 10 years and have hardly had an issue I had to call support due to a low speed issue, I didn't have to wait on hold for a tech to answer and my issue was resolved in a short time Show details ·  1

Great prompt service – I have been receiving assistance from Andrea, he has been helpful and prompt in answering queries. I recommend Commander for business services, been using their service for years. Show reply

Absolutely poor quality product and even worse service. Phone battery was not holding charge after only 1 year and after 2 years it wouldn't charge at all. We had no phone at all and I didn't bother ringing the technical team because they basically ignored me when advised about the phone and also did nothing to help me when the internet would stop… Read more

working other than tell me to turn it off and on again. This would only be a band-aid fix and the issue would arise again after only a short period. I decided to stop ringing when the internet would go down and I'd reset the internet without wasting time calling for poor advice. Majority of the time I would use my mobile hotspot.

Hands down the worst company to deal with – I don't even know where to start. The service is horrible. Anytime there is an issue with the internet, you can never get any help. The team is based offshore, and you are on hold for extended periods and transferred between people because you never end up in the right department. The VoIP phones are junk and you can barely hear the line. We had… Read more

to use a different company and still pay for the 24-month contract with Commander. The setup was a nightmare as the staff was very unhelpful. And then finally when our 24-month contract was up, getting out was painful as they made it as hard as possible for you to leave. If I could give zero stars I would. All I can say is thank god I'm not with them anymore.

cold calling to get new business in 2025 – They are cold calling to get new business. Not sure if anyone told them its 2025 and nobody is waiting around for an NBN provider to call them before switching from their current providers. The script would have been considered outdated in 1994 and the caller sounded like a elderly woman, who is getting paid well below the minimum wage to 'smile before she dials' another 200 random numbers each day. Show details

Depressed at Best – As the saying goes if I could give zero stars I would. I am starting to suspect that Commander do in fact write their own 5 star reviews because anyone dealing with this company would know the truth. Trying to run a business using them - don't waste your time. I could literally do better with two cans and a length of string. Patchy at best… Read more

internet, when it is working and continual drop outs, lose of data, and calls from clients lost when its not working. Repeated calls to an overseas heavily scripted call centre and still they can't provide anyone to come and see what the problem is. Troubleshooting was more akin to the IT Crowd, have you turned it off and on - not even joking. Was told by one operator that we could have a faulty router, told by another they weren't suppose to say that and told by yet another operative that they don't have anyone local anymore so they would never tell us that. We are paying hundreds a month for a less than substandard service and provider. We are now in the process of dealing with the telecommunications ombudsman, whom they say they are well aware of that should tell you everything you need to know.

Definitely consider other alternatives – Absolutely unreliable at best. And when you call they give you the absolute runaround as you try to get reconnected then charge you a premium for having “smart modem” back up service with them! We are 45kms away from what they say is our NBN hub, despite other providers having more local services. NBN say there’s no outage in our area and do not… Read more

have reports of it, but Commander insist it’s not them. This means the landline phone lines they provide also don’t work as they require reliable internet. Customer service teams are normally connected in the Philippines so they are reading a script and can’t help proactively. They were chosen as they apparently “specialise” in business needs, but they don’t offer reliable or good enough services to back up that claim!

The worst company I have ever experienced – Absolutely horrid company to deal with. From the super slow internet speeds, to the so called "Local" office lack of assistance, it is hard to fathom how this company can still be going? By the time you get through to someone, the sound of roosters crowing in the background will cut through any conversation you are trying to have anyway. Don't be… Read more

fooled..... Overlapping contracts between hardware & actual account will have you over a barrel when you think of leaving... Meaning you will have to payout a huge amount to run away from them, or sign back up with another overlapping contract. **Borderline Scam**

Don’t even think about M2 Commander – You will finish up paying over $11,000 just for the phones then not much less for the NBN They put the phones through a rent company for 60 months at $196 per month and that’s for three phones Don’t sign up with these con men Show details

Terrible service, don't answer emails, no calls and then tried to send a bill when not in contract = AVOID – I had been with Commander for 6 years then they rang me to upset, I cancelled the upset in the cooling off period then they sent me a bill for $1000 for a month. Sloppy company with sloppy communication and even worse customer service as the lady I dealt with deliberately sent me a bill even though she knew I wasn't in contract and said so on the… Read more

phone. Don't waste your time. Appalling and abuse of power by employees. I've been paying $100 a month for 6 years and no upgrade on service or speed....

Terrible. Expensive. Unreliable. Hopeless service. Don't use them – Commander provided terrible service- very hard to get things fixed, very little support, poor reception, very cheap handsets, NBN connection awful. Just everything about it- awful

They never reply your email – we called them numerous times, they keep asking password. We took over the old business so there is no password but their Philippine operations do not understand this, just a bunch of human machines just following their stupid company instructions. We write emails to customerservice@commander.com for many times but they never reply to our emails. Stay away from this company, they are getting 1 star from hundreds of reviews as you can see. Show details

The best - highly recommend – Chris, Emelia, Josh and Natalia were amazing!! They we're polite, helpful, easy to speak to, they fixed all our issues. We could not recommend them enough! Show details ·  1

Excellent Commander Customer Service – After a failed number porting and number cancellation, Costa from Commander went above and beyond to assist with reconnecting the phone lines. Keep up the good work. Show details ·  1

Thanks for years of great service – I recently achieved a milestone by being with commander for 18 years. In all that time the service has been excellent. Considering I live in a country town, I find this service exemplary. Thanks Show details ·  1

The staff was very professional – Commander Perth South gave a very professional service. They were quick, effective, very polite, and helped me save money as well. Show details ·  1

Keep Running, And Do Not Look Back! – Have been with commander for over 10 years but when the sales rep visited my health business to sell me the VOIP phones as copper lines were being phased out, it’s been absolutely dreadful service since that time. For the past 7 years we’ve had to deal with Commander. Took them to the Telecommunications Ombudsman and after 6 months of stress it… Read more

came down to me spending $3K employing an IT engineer to challenge their determination the lifts in my building were interfering with our three phone lines. I gave up as it was clear it was little me vs a big company (bought and sold twice since being owned by Telstra and both times they went broke, and still hopeless). Went a week without patients being able to phone. Had to buy a $50 phone from coles to divert one phone line so we could at least trade. I don’t have the energy to write anymore here as there’s WAY TOO MUCH to scribe here. Two months left on the phone contract with Commander and we are having a post-Commander party to celebrate.

Biggest mistake I made by choosing commander – Team commander - I don't even know where to start . My NBN connection was made on March 30th but services got activated on May 3rd with the help of commander technical team. Till then it was OK. When I got the bill - you started charging me from March 30th for a services i have not used ( my service got activated only on May 3rd). I spoke with… Read more

customer service , wrote min 10 emails to sort the bill issues so I can pay the correct bill , but you lack in basic professionalism even to response .

On July 28th , you suddenly disconnected my service, I called up the customer service on July 30th and spoke about an hr to take the customer service rep through the history and the rep was kind enough to hear my issues . as next steps- some one from investigation team called me and to my surprise the lady asked me to take her through again the history. You lack basic CS skill as while speaking to a customer you should know the history ans if you want as add question. The telephone line she called was having some disturbance and she told she will call me back when I requested her to provide me apprx time to call back she simply refused , she was rude she didnt even call me back. My productivity hit due to this disruption as I was working from home

Please dont get associated with commander service, one of the worst experience i m going through

Commander are the worst company I have ever dealt with – Where do I start - I changed providers for NBN at two premises - one home, one office. Three modems were delivered from Commander. Port configuration was set up at my cost of $500 only for Commander to disconnect all services at my office because the modem details did match at their end. No mention of which modem was for which venue. A further… Read more

$500 to reconfigure, 3 years of negotiating a settle when they credited me $200. Now 5 years later at the expiry of the contract I am trying to get disconnected and can't. The New service provider arranged the change over but Commander continue to bill me for services (ie rental agreement for a phone system I no longer use). This did not happen when I changed providers before. They have 5 years of online chats, emails of ropable disgruntlement from me. They were informed of my intention to leave in February and I am still waiting for a return call 5 months later. Apparently ringing a mobile service that is not answered and no message left is an attempt to contact me. They provide the service with all my phone numbers listed but they can't [Word Removed] to ring the work number. I have informed them on numerous occasions not to bill me. Alas they continue. Disgusted

Overcharged for a service that was not even in use – Moved to Optus but they only moved 1 of the 3 lines so once we left we’re still billing for 2 lines that weren’t even plugged in. No compassion just had to pay it. Their mistake! Show details

Absolutely terrible service – Absolutely terrible service,I took a day of leave without pay for a technician appointment. Both times the technician canceled the appt without notice. And left me high and dry. Problem not resolved. I am now looking for a better provider Show details