Costco

Went there on Tuesday. Along with others waited 16 minutes for lift. There are two lifts but only one working because they shut one lift for trolley collection. This is the second time we have experienced this. The first time I spoke to their "manager" about the lift situation. He explained that they have to get trolleys for their customers. I… Read more

told him how to change their system to accommodate both trolley management and customer needs. He said he would look into it. (I am a retired logistics professional) . Now one month later nothing has changed. Auburn management are a joke and it seems they have no idea about customer service on multiple levels. There cafe was absolutely filthy. They should be reported to nsw health. How disappointing to see costco auburn in such a state. Please do not reply with your standard answer about caring about customer complaints because you clearly don't.

Sent incorrect item & then took 3 days to email me a return label & waited to post the correct item when the incorrect item was logged back into stock. Total of a 2 week stuff around, chasing them up every day, printing labels, visiting post office. A terrible discount supermarket with similar customer experience inside their stores as online. Show details

Went to check it out before potentially buying a Membership. Staff at the entrance was extremely rude, high on his power trip, refused entry to check out if it was worth joining ( I was well aware I would not be able to purchase) and the obnoxious staff made the decision easy… we will not be joining.

We absolutely love shopping at Costco. Although it's not the cheapest around for groceries (Aldi has better prices) the variety can't be beaten. The muffins are brilliant value though at 12 for $12 and they're huge. The clothes and shoes are great and so are the appliances. My vacuum is from here (Shark brand) and it was $100 cheaper than anywhere… Read more

else. I do wish they'd bring the book ailse back though. Checkout lines are usually quite busy as is the queue for food but I've never waited more than 15 mins to be served. Worth the membership fee if you go every 2 weeks or so and are prepared to spend at least $100 each time.

I recently visited the Lidcombe Costco looking for flushable wipes that were on sale, but unfortunately, they were out of stock on the shelves. When I asked another staff member, they mentioned there might be stock somewhere but weren’t sure where. While continuing to search, I met "Joy",who went above and beyond to help us. She kindly took the… Read more

time to check for the item, and even more impressively, she came to find us later while we were shopping to let us know that the stock would be available in about 30 minutes.

It might seem like a small thing, but her attentiveness, kindness, and willingness to follow through truly made a big impression on us. It’s rare to see that level of genuine customer care.

Thank you, "Joy", for your outstanding service. You made our shopping experience memorable!

Sarah had served me today and I just had signed up and she upgraded me to executive while I was in store! She was honestly so d#mn nice and sweet to deal with! Please make sure you look after, she is one of the good people out there!

They don't tell you on there website about delivery dates. Until you've ordered and paid. So if the date is to far in advance you just have to accept it. They may let you cancel but won't give you your money back for 3 to 5 days. My advice is to price check othere retailers first and check when they can deliver. Once they have your money they don't give a shut

I normally love Costco but unfortunately, I went last night and wanted to buy a brisket which I have been buying for years from there. But noticed the halal sticker on all of the briskets when I asked a staff member if there was brisket that wasn’t Halal. He said no, and he said all of their briskets for the last three years having been Halal.… Read more

When I challenged it and told him I’d be buying normal brisket for over that period of time he told me that they were have all been Halal and they just didn’t put the sticker on which I find disappointing as some of us don’t share the same faith as Muslims. And if that is the case then Costco needs to be more transparent with it. I don’t understand why we in Australia are changing our ways for a faith that doesn’t even belong to Australia.

Bought fried rice tray on the 16th June that had prawns and char siu pork on top, it looked good until we ate the rice and it wasn’t even cooked, it was so crunchy, seems like whoever made the fried rice doesn’t know how to cook rice, for almost $30 it’s a ripoff. Show details

This morning proceeding to the restroom without going through the entrance first. Ryan was rude and said I must go the other way first. I said what if I peed in my pants( I was in a real hurry) ; he wasn't accommodating and just replied "it's up to you'. Question: If I was saying I needed to the customer service, would I have to go thru entrance… Read more

first; on weekends when there are a lot of people will you stop every person and ask them what they were coming in for? Just common sense and courtesy would go a long way.. very disappointed...

We have been buying the thin lamb chops with tails for a long time. My last visit theses chops were all fat ,badly boned out and very little meat on them for the price,for the first time I did not purchase them. I feel you have changed supplier as quality for these chops is way below par.

I did a appointment and payment through my cell phone application to replace the tyres for my car, however Costco Tyres cancelled my appointment even when they had confirmed previously many times. I haven't received any refund or any new after 4 days. I claim urgently my money because I need to buy my tyres in other store. This experience is the closest thing to a scam. Show details

Can we have 0 star? Now I know why the service is so terrible from Costco given such low review overall. They simply guide customers to go after manufacturers when their is any issue with electronic device and then mess up what you have worked out with manufacturers.

No hot chooks past mid afternoon every day, weekends are worse. When you don’t feel like cooking on a Friday or Saturday night you Go for a chook or pizza. Chook ovens are closed down by 4pm! Nothing in deli cases either. What happened? Show details

I have been a member of Costco for years. I loved Costco (past tense) and have never had a problem with anything until recently. I have now lodged a complaint with them regarding both an overcharge and the way they have not-handled my complaint, even making me feel like I was in the wrong. On 29 April I purchased a small quantity of items… Read more

totalling $178.56c from Costco (Majura Park. Canberra). I went through the self-service checkout. The cash register indicated the transaction was complete but unfortunately did not print a receipt. A helpful young lady then took my Costco card and advised that she was going into the office to print a receipt. She returned with a male employee (name withheld) and no receipt. He advised that they would have to scan the items again. I questioned this action stating that the cash register had indicated 'transaction complete' and that I objected to paying twice. He then sought the assistance of a manager who emphatically informed me that the transaction had not gone through. I questioned why the register had displayed 'transaction complete' if this wasn’t the case? He was so demanding that I gave him my credit card and received a receipt for the $178.56c. I advised him that I believed I had paid twice, but he again assured me that this wasn't the case. As I left I advised the manager that there would be consequences if he was in the wrong. I returned to Costco on Thursday of last week (8 days after my purchase), and noticed that the offending check-out register had a sign stating that it was out of order. I then wondered how many other unsuspecting customers had fallen afoul of this recalcitrant register? As this had been over a week since my original purchase, it reminded me that I had not checked my bank statement. I did this when I returned home and was appalled to see that I had been double charged for the purchases. This showed up on my bank statement on 4 May, and I was quite inflamed by the incompetence of the Costco staff who had acted with both intransigence and arrogance.

I rang Costco immediately and spoke to a very helpful lady in customer service who advised that she had herself noticed the overcharge and was just about to ring me (yeh right). She was very pleasant and advised that she would reverse the overcharge but it may take up to 10 days to take effect. I informed her that this was unsatisfactory as I had been overcharged instantly, I expected the refund to also be instant (or within a day or two). She advised that she would contact the Sydney office and inform them that I was quite irate and demanded immediate action. She concluded by checking my contact details and left me with the impression (I believe she stated it) that she would contact me (keep me informed), the following day (8th May). So why am I surprised that this didn't happen. Noting also that my refund still hasn’t occurred now fourteen days after their foul-up. Why do I have apprehension that when I check my bank account later this week the refund will still be absent and I will have to repeat this infuriating process all over again. Costco have let me down, and quite possibly I am not the only one. Their system needs fixing and this includes customer relations, refunds and training for their shameless managers. I demand an immediate refund, and an apology would not go very far astray (and pigs might fly)