CouriersPlease

Couriers,please? – Never an easy process with this company, constantly having to chase up late packages. I have an issue with the local delivery driver throwing and damaging packages, his reaction is to purposely deliver packages late. I've tested the theory and had one package addressed to a friend around the corner. Both packages were on the truck to be delivered… Read more

on the same day, the one to my friends house was and mine was marked delivery unsuccessful. He never attended my address.

I checked tracking to find the parcel was unable to be delivered. On calling their support, they told me the driver couldn't find my address, even though his GPS pointed him to another house ON MY STREET. My mailbox is clearly marked and positioned near the road, he had my address and baffingly couldn't find his way two houses down from where… Read more

his GPS directed him. They promised me a redelivery. We will see. If they can't get it right this time, I'll be informing the seller of my item for a refund as they clearly have chosen a dud delivery service.

Worst couriers ever, days late. Driver lies about delivering and gone to wrong address, I waste a day off work waiting for a birthday present that is late. If I could give zero stars I would. Avoid at all costs Show details

Had a parcel to be collected being sent as an engagement gift and was not collected. Wasted an entire day called the customer support and was on hold for over 45min and when they answered had a lot of difficulty understanding them. they told me at… Read more

3pm that the driver would be here within the hour. Was then told they don't have a direct contact for the driver. Still not collected and now won't get arrive in time.

Impossible to arrange to get my parcel from a Collection Point as links don't work and no human on phone – Terrible service. Unable to speak to a human about getting a parcel from a Collection Point. Sent many emails, online chats and no one to talk to. All I wanted to do was to pick up a parcel which was unable to be delivered to my home address. My… Read more

house has a digital gate entry due to thefts from my property. I'll never order from Myer again if it's a Market Place partner product which uses Courier Please for deliveries. In the past they've used Australia Post and my parcels have gone to Post Office. Couriers Please sent a link but it didn't work. When I phoned the number they provided in order to arrange to get my parcel, I was hung up on twice. Tracking information is not up to date. In desperation I used another link to request a redelivery. Finally I was told that delivery was coming the next day. I waited home all day. The gate was left unlocked, open and blowing in the wind. My doorbell is clearly visible. I left instructions of where to leave parcel if by some chance I happened to be in the shower or back yard when the doorbell rang. 5pm I sent an email asking where it was. A photo was sent to me of MY NEIGHBOUR'S DOORSTEP where my parcel had been delivered. Fortunately she is honest and when I went there this morning, she gave me my parcel. Took 3 weeks since ordering to get it. I've had other bad experiences when other companies have used this courier. Take my advice, vendors, NEVER USE THIS COURIER DELIVERY SERVICE

My fourth delivery by Couriers Please in three weeks. Every time they have not delivered the item, instead taking it to a collection point in another suburb. They email to say they missed me and leaving the parcel was unsafe, but each time I've been… Read more

home and each time I've received deliveries from other services. I complained to Couriers Please, they ignored me and gaslit me. Two weeks later they were still "investigating" with clearly no intention of doing anything to change. The store worker said everyone complains of the same thing. A farce of a business with no respect for customers. If you are a business reading this I urge you to drop Couriers Please.

I never usually write reviews but I feel on this occasion I need to. In amongst all this negativity I want to share my positive experience. I ordered a large rug to be delivered by Couriers Please. Tracking was updated so I knew where it was every step of the way. It arrived very quickly and the driver was excellent. Well done Couriers Please. Show details ·  1

I recently changed by business delivery service over to Couriers Please and cannot rate them highly enough. From generating con notes to reporting on deliveries the process is seamless. My interstate delivery times have reduced significantly. Customer service is also a pleasure todeal with. Show details ·  1

I received a large parcel yesterday, a lovely gentleman delivered it ,he was so obliging he helped us get it up the 14 stairs ,which was lovely thank you. Delivery was quick. I purchased it from Kmart online 4 days ago. Fantastic service a big thank you & also to the man that delivered it . Show details ·  3

I do my absolute best to avoid this company. If a company charges more to deliver by Australia Post or sells through Amazon opt for that option. I will no longer purchase an item through Ebay from America due to contracts with this service, too many missing or delayed delivery items & items dropped off at delivery hubs for collection due to 'fake attempted delivery attempts' Show details

The worst courier company in Australia.I never book them,but have had to suffer the incompetence of this company several times.Not one delivery has arrived at my address.You can stay home all day waiting for a delivery,only to see a (unable to deliver,know body home ,message ) pop up on tracking.You can call their call Scentre,and nothing will… Read more

happen.You will be forced to go to a collection address,km away.DO NOT USE COURIERS PLEASE…..Please ,Couriers Please,go out of business,and do us all a favour

If you are buying from a company that uses CouriersPlease, do not go ahead with the sale. They are useless, apparently attempted delivery seems to be their favorite line, even if it was 600kms away. $350 parcel lost and they have refused to search for it. There have been multiple emails send back and forth with the same response from them "it's… Read more

been escalated".. "we are looking for it".. "it will be delivered tomorrow" .. Just remember you're not dealing with an Australian owned Company.

I’v tried contacting them in regards to my order multiple times and keep getting generic answers stating “your item is due to be delivered on the 28th of August” which is two weeks AFTER It is meant to be delivered. My parcel hasn’t been scanned since they picked it up a week ago and nobody can tell me where my parcel is . I was then told by… Read more

someone that my parcel should arrive in three business days and to get in contact if it hasn’t , which I HAVE as it’s been more than five business days , but all they can tell me is the new expected date , even though I paid express & my parcel is actually missing because nobody can tell me where it is or track it down. Absolutely useless . I’ve since raised a dispute with my bank and contacted the company that used them to send the parcel and they’ll no longer be using their services as this has happened on multiple occasions now apparently. I just want my parcel .

Thanks April. With all due respect, saying it didn't meet our expectations is absurd and insulting. The only thing a courier has to do is deliver to the correct address. That's our expectation, what else could it be? Do you want us to be happy if you deliver somewhere else in the same suburb? And your guy couldn't tell the difference between 22… Read more

and 20, next to each other on the same small street. In short, your company completely stuffed up and we sincerely hope we don't need your services again. In 5 years living here you are responsible for the first parcel to not get here. Congratulations.

Leaving one star because I can’t leave less. Another disgraceful delivery. Driver ran up the path and threw my parcel from about 6 foot away up the steps bouncing before it hit a pot plant. Absolutely disgraceful, but as expected from drivers that don’t give a damn about what they are delivering, let alone following any delivery instructions. Show details

I waited for 2 day without going out from home for this important parcel. Received an update note saying "unable to deliver - no one home. your parcel will be taken and ready at nearby collection point". Lying and lazy driver. My apartment has safe place for delivery to stop their car. also, safe place to access and ring the apartment bell. But… Read more

this lazy lying driver choose easy way to deliver all his parcel to a collection point so that he can go back home at 1pm. very very bad company

Absolutely crap useless, driver cant figure out how to walk up to someone's front door and attempts delivery on a completely different street, like what is wrong with these people Show details

Absolutely appalling service! Booked a pickup on Sunday 9th Aug for Monday 10th Aug. no show.. emailed couriers please who advised they would get it rescheduled.. no show.. called Couriers please again.. same story, they would get it rescheduled.. surprise surprise, no show. Called Couriers please on Friday 14th Aug - the driver’s location hasn’t… Read more

updated for 8 hours, but no worries they will email me an update and reassured me that they’ll DEFINITELY PICK UP THE PARCEL. Monday 17th.. low and behold, no email! AVOID and DO NOT USE this company!

Blatantly lying and no communication whatsoever. Parcel has been failed to deliver to my apartment something like four separate times with no one actually showing up to drop it off, and finally I reorganised to get it dropped to a collection point and have heard nothing about it being dropped there. Its over a week late. Then another one of my… Read more

packages is failed to deliver to my apartment - with no one actually showing up! Terrible delivery service and I will not work with them again.

If I could give zero stars, I would. My experience with CouriersPlease has been absolutely appalling. My parcel was marked as “Unable to deliver – no one home. Book a redelivery.” The problem with that excuse? I WAS HOME. Not only was I home, I was literally out the front of my house vacuuming my car during the exact timeframe the delivery was… Read more

supposedly attempted.

The driver didn't knock. Didn't call. Didn't leave a card. And, most importantly, the driver didn't even come down my street.

I immediately called CouriersPlease after receiving the notification and requested a redelivery. You would think that would be enough to get the parcel moving, but apparently not.

Six days later, I am STILL waiting for my parcel.

So to summarise: a delivery was supposedly attempted when I was clearly home and outside, the driver apparently couldn't even be bothered coming down my street, the delivery was falsely marked as “no one home”, I immediately contacted the company to organise a redelivery, and six days later I still don't have my parcel.

This isn't a minor inconvenience. People order items because they actually need them, and we shouldn't have to waste our time chasing a courier because they couldn't be bothered to make a genuine delivery attempt.

I would strongly advise against using CouriersPlease. I certainly won't be purchasing from businesses that use them in future. If I see CouriersPlease listed as the delivery option, I'll take my business elsewhere.

Absolutely unacceptable service from start to finish.

Couldn't deliver because the address wasnt sufficient The address was correct. I just didn't provide the name. Been here for 9 years, purchase everything online, never had this ridiculous issue before. Show details

We were expecting a parcel with Couriers Please today and happened to be sitting in our lounge and saw the Van pull up and Driver walk around to side. He then walked around other side and drove off. We went outside and saw that he had left the parcel which was quite big but soft sitting in our letterbox with lid partly holding it down. We… Read more

cannot understand why he didn't bring it to the front door where he would have found us home OR if we hadn't been home he could have left parcel at the front door as would have been very acceptable. Leaving it on the top of our letterbox it was very open to being taken by a passerby. We found this very surprising.

Involved in organised crime. They will take all the parcels to a collection point (local newsagent or similar). They do not attempt the delivery. They say "undeliverable" which is untrue. Then - that same night/early next morning, they send a group of youths to break into the parcel collection point and steal all the parcels. All on camera. This… Read more

is organised crime with a group of drivers and their friends involved. Mont Albert, Melbourne area and others.

Got an email yesterday at 10:15am that my order was coming, and then was told it couldn't be delivered without a reason in the afternoon. Called back and was told it needed sign off. Why didn't Courier please tell me before 8am that sign-off was required so I could stay home? I requested the driver to call me today before 8am. Nothing happened. So… Read more

I took leave and called back to request delivery today. No, it wasn't delivered. I lost pay to just stay home for the delivery. It still wouldn't deliver. Worst experience ever. I'll boycott any individual or business that uses Couriersplease from now on

Buyer Beware! This company deserves zero stars, not one. I'm honestly not sure how they're still in business. They lost two of my packages this year worth around $150. While the value isn't huge, it's the principle that matters. To make matters worse, they provided incorrect tracking information and falsely marked the parcels as "Delivered" when… Read more

packages were never received. Customer service is virtually non-existent. It's incredibly frustrating trying to get any assistance or accountability. I would strongly recommend avoiding this company if you value reliable delivery and honest tracking information.

Couriers please used to be the good one in my area but over the last 12 months, they have rapidly gone downhill! Orders don’t arrive, sit untouched in their warehouse until you contact them after more than a week to follow up and then it magically starts moving. The response from them is as if it was moving all along and they only respond to you… Read more

after it’s been delivered. I’ve now waited 8 days for a parcel to travel less than 5km!!

On top of this, over the last 6 months, I’ve had 2 of their couriers enter my home. Just opening the door and walking in. It is very clearly a residential house and when screamed at to get out, they say they thought it was a business. I’ll be asking companies I purchase from in the future to send via Aramex or AusPost.

Lost $500 worth of birthday present for my son. Told me they use a third-party delivery agent but won't tell me who for privacy reasons. The third-party agent never responded to their queries for an update. I requested confirmation of the lost order to be send to the store I purchased from and they refused! Show details

Still don't know where they delivered my package!! Signed for by someone who was not me but they seemed confident they had met their obligations. Wait on hold for over 30 mins to be told 2-3 days to follow up with local delivery agent ... same message via email and via online chat. Now onto my 3rd round of 2-3 days to follow up!! Run, don't walk - don't even know how they are still in business!!! Show details

I didn’t even want to put down 1 star! This company is useless save yourself any hassle and don’t use. They don’t update tracking, they say they attempted delivery when they haven’t and take far to long to get your parcel anywhere. Never again!!!! Show details