CouriersPlease

A person from Couriers Please rings in the morning on Fri 17-Apr-26, after three weeks of delay, and says there’s a package. I ask to ring my unit when he gets here and deliver to my unit and he says he can’t deliver to my unit, he does not have the authority. What kind of [Content Removed] is this? This package is big and heavy and I cannot carry… Read more

it myself. When you try Couriers Please website, there is no way to bypass the idiotic bot and there is NO WAY to contact them, none whatsoever! Would I ever purchase anything that I cannot lift and carry myself if I didn’t think it would be delivered to my door???

My wife was at the front door and watched the guy just drop our parcel of glass wear over a 1.2 mtr fence, you try and ring courier please you get some of shore call centre! We are so sorry ! But sorry does not cover the appalling service Show details

Again, another non delivery from this courier. Tracking says unable to deliver at 8:50 this morning. Why? I am at home? There is a map of the complex right there as they drive in. Can they read? Shows them what floor, what building my unit is in. It’s not rocket science. No one attempted delivery because there are 3 heavy parcels and the courier doesn’t want to deliver them. I get the same pet food delivered every month. Worst company ever. Show details

The couriers returned my parcel to the sender - as their 3rd party couriers used in QLD was not able to deliver in my region. I was asked to contact the sender, who kindly repacked my order and sent it again - with the same couriers. It took them… Read more

another 12 days to notify me it has been delivered. However, I did not receive it and did not sign for it. Upon lodging an enquiry, I was given different stories as to where my parcel was (1 stated at the local depot and they will organise delivery, another stated it was sent back to the sender, and it was delivered). Finally, someone I spoke to told me that my parcel was delivered and signed for at the incorrect address in a different state (same town name in 2 different states)! But upon requesting the delivery address on file, it was correct - thus the couriers were unable to redirect the parcel to the correct state, and to my correct address. As of yet, it has not been resolved. I was notified this morning that they will try to recollect from the wrong address and will notify me what the next steps are. This is ridiculous. I also feel so bad for the sender, as this kind of experience is very likely to hinder customers from buying from them again - which is not their fault.

If I could leave zero stars I would. This has to be the worst courier company in Australia. I don’t understand why anyone uses them to send parcels. Delivery to the wrong address, delivery not even attempted, claiming things have been delivered… Read more

(with a signature) when no one was even home. Email trails back and forth resolving nothing. Senders, please stop using this company, no matter how cheap their rates may be.

I ordered goods from a business in Victoria and only part of my order arrived. I contacted the business and my purchased was apparently "stucked" (whatever that means) so it took 5 days for the item to even leave the business - this is not the fault… Read more

of Couriers Please, but what happened next IS!. The parcel was collected at 1.16pm on Wednesday and was in transit to me in SE Queensland (nowhere near any flooding) VIA ADELAIDE!!!! It has now been sitting somewhere in Adelaide for 2 days???? OMG I am now being told by a "bot" that my item will not be delivered until 16 March - another 10 days! Australia Post does a thousand times better than this pathetic effort by Couriers Please.

I ordered a 3x3 Gan 12 MagLev UV from Spark Cubing and it arrived today in absolute pristine condition, the driver was nice and gently placed it on our porch, customer service was good and addressed the tracking issues in a couple of hours, overall would give a 5 star if it didn't come late or tracked better. Show details ·  1

Big shout out to Couriers Please Ballina NSW! I received my parcel within days of purchase coming from VIC. Tracking was excellent. Will the delivery driver was prompt, efficient and professional with a big smile on his dial! I live rural and he delivered to my door. I will have no hesitation in using them again. The negative reviews do not do justice to my area and the drivers, who deliver a professional service. Show details ·  1

We were delighted to get our river stone sink delivered at such a great price. 20kg for $50 ! Sure a few days late but Queensland to Tasmania. All good here happy Terry and Chris  Show details ·  1

Why do companies use this company , they are horrible to deal with. Have been getting the run around about where my packages are. I purchased on the 30th of last month & was shipped on the 2nd, from Brisbane. I live 7 hours away on a major highway, & 2 weeks later, there is still no sign of my order. Show details

This company and their couriers are a useless bunch. An item was meant to be delivered to me on 26/3. Apparently, they attempted delivery. I requested a re-direction and it took 1-2 days for a reply. Received a message on 31/3 noting package was delivered to new Collection Point. Went to Collection Point a day later only (1/4) to be told by the… Read more

staff at the Collection Point it was not delivered at all. Sent a message immediately afterwards and 24 hrs later, still have not heard back.

Update, finally heard back on 7/4 saying they will look into it. On 10/4, received an email stating some sort of delivery was completed on 31/3 and signed off by the staff at the Collection Point. Went to the Collection Point on 11/4 and again, NOT THERE!

I absolutely hate anytime I purchase something from a company and they use Couriers Please. They are the WORST couriers. I constantly have my parcels not delivered to my home, when I'm literally at home waiting for them.. or I get no correspondence or tracking info about my parcels. This has happened again just today, where I waited at home… Read more

specifically for my parcel that was already a day late to arrive. All of a sudden I get a message to say "unable to deliver" when I was literally in my apartment and no attempt to ring the intercom was made and when I called the company I just get told that an attempt to deliver was made (it never is- laziest delivery drivers ever.)

IF YOU HAVE A LOST PARCEL, CALL AND SELECT "REDIRECT A BOOKING" OR YOU WILL NOT SPEAK TO A HUMAN. They delivered my parcel to a completely wrong address, not even close to my house. If you call them about a lost delivery is goes to a bot and hangs up on you. So I called and selected that I want to redirect a booking so that I'd get through to a… Read more

person. They said they can see where it's been delivered but they can't tell me where. So now I have to trust that the courier is going to go back and get it and deliver it to the correct place.

The worst delivery service in Victoria. Out of the last 5 deliveries, delivered to my house by CouriersPlease, 4 packages have been thrown over my front fence. These parcels have usually been found when I have checked for mail or I have been gardening. What is wrong with this courier that they can't walk 15 steps to my front verandah and place the… Read more

parcel there? I have contacted CouriersPlease 4 times to sort this problem and thought it had been fixed but no, latest delivery - over the fence. Use businesses that have Aust Post or similar as their couriers and not CouriersPlease.

Worst company. Worst drivers. Lazy pathetic and couldn't care less. Even though everyone knows this they are still operating in Australia. Raise a complaint and nothing changes. Do not use couriers please. Show details

Courier Please delivered my order from TARGET to the wrong address, EARLWOOD instead of EASTWOOD. The customer service team received updates of the correct address, promised to help redirect the delivery, and still, the order went to the WRONG address, and it did nothing to assist with getting the delivery rectified. TARGET and reputable suppliers… Read more

should NOT use Courier Please as the delivery partner. No resolution, missing delivery and denying its responsibility in ensuring deliveries and updated information are passed on to their delivery team. Dissappointing!

Claims that parcel was delivered but no sign of it anywhere. Stay clear of buying anything which uses this courier company to deliver. Their drivers don’t care provide photo evidence of delivery re where they left your parcel. This absolutely paves the way for their drivers to simply not deliver the parcel (but claim they have) and instead keep the parcel for themselves. Show details

Awful company to deal with. Packages never arrive on time, if at all. Customer service is non-existent. Excuse after excuse. Disappointing that some parcels being sent by Myer fall into their hands. Businesses should have to disclose who they use as a courier company, so you can shop elsewhere if CouriersPlease are used. Hate them. Show details

My order was sent via CouriersPlease. I received a tracking number from the seller and put it into CouriersPlease Tracking app (several times), and all I got was "Tracking". What a waste of time, I hope their delivery service is better than their tracking app. Show details

Let me start of with saying if you are in the same position as me, contact them via email, they are actually responsive and helpful. The incompetent sods lost my package and took a week after the expected delivery to tell me that. To be clear I knew before hand they are terrible, it was the senders fault for using them. IF YOU ARE A SENDED USE AUSPOST THEY ARE SLOW BUT YOU WILL ACTUALLY SEE YOUR PARCEL ARRIVE ON TIME Show details

Was standing at the door ready to receive my delivery. The driver didn't see me there, and threw my parcel at the porch so hard the actual box split in two. He then tried to put the detached piece of carboard back on to the parcel for his proof of delivery photo to pretend it was intact. When I made my presence known, he bolted like nothing… Read more

happened. The cameras caught it all. Then trying to get hold of any local customer service people was near impossible. If a company says they are using this courier, i am cancelling my order.

Package left in a place hard to find - assumed it was lost but it had been "signed" for. When eventually found it was water damaged. 0/2 attempted deliveries - first attempt which should have been the last - we sent a bike to my son in QLD - arrived in pieces - and with pieces missing - 2.5 years later still waiting. Now most recent we were at the… Read more

mercy of a comapany sending to us who opted for this obviously cheap courier service. Will never use them personally again.

This is one of the most unreliable delivery services I have experienced in Australia. My parcel was repeatedly marked as “Nobody home” without any actual attempt to contact me. No intercom call, no phone call, and no SMS — despite clear delivery instructions being provided. This happened multiple times, even after I contacted support and a… Read more

redelivery was arranged.

I was at home during all delivery attempts. The only “proof” provided was a photo of the building entrance, which does not show any attempt to contact the recipient.

Eventually, I was forced to organise transport and collect a large and heavy parcel (over 8–9 kg) myself from a collection point, despite paying for home delivery.

Tracking reference (partial): ****5291

This is not an isolated incident but a clear pattern of misleading delivery reporting.

This level of service is unacceptable and should be investigated.

Picked up on the 3rd March in Queensland, due in Adelaide by the 16th. Still in Queensland by the 16th. Arrived in Adelaide on the 17th then had 8 days of having a label attached. Startrack took over and it got delivered on the 25th. Vendor who I bought from let me know to put 'Do not deliver using Couriers Please' as other customers do. Show details

Waited all day for parcel that stated out for delivery, contacted there ( No ) help center and was put on hold constantly so they could waist time until phones locked out for the night Item was not delivered, still don't know when they will get of their Arce, and deliver parcel , probably two days time now. Show details

This is the 3rd time I have had dealings with Couriers Please and they are the most useless courier service in Australia.They are the only courier service that can not find me, they keep saying they can't deliver because they can't find my address. Funny how other courier companies can find me. The first time they were parked at the business next… Read more

door and I had to go out to them, the rest of the parcel took 3 months to deliver, that's after the sender had to resend the product because Couriers Please lost it completely. The 2nd time by some miracle they were able to deliver. This time they have tried 3 times to deliver, with the excuse the address is wrong, NO IT'S NOT. 3 phone calls and still no delivery. I've now asked them to take it to a collection point and I'll pick it up myself, if they can find their own collection point. I would give a 0 review, but that doesn't seem an option. ABSOLUTELY THE WORST COURIER COMPANY IN AUSTRALIA