CrazyStu

Very unprofessional – Took 3 months to get my PVR repaired (under warranty). When finally got it back it was missing the small loop aerial that i sent with it. Rang up and spoke to [Personal Name Removed] who said he would put one in mail and i will recieve it in next couple of days. 3 weeks went by so i rang up again. They proceeded to lie to me and say ' I said i'd… Read more

sent it when i was good and ready' and hung up on me. Rang straight back and got hung up on again.(I guess i will have to source my own aerial). I don't know what is worse. The atrocious customer service or his attitude and way he speaks to his customers. Lucky for him I live more than 7 hours away.

Do not buy from crazystu – These guys indeed are rip off merchants. Their customer service is no existent and they constantly lie. I made the mistake of buying a projector from them, it failed after about 6 months, when I returned it for warranty they tried to charge me for the warranty repair claiming it only had 6 month warranty despite the fact the box and their own… Read more

website showed the 2 year warranty. When they finally returned the "repaired" item (3 months after they got it) it was a different older projector that was rusty and missing all the cables and power pack. When I chased them over this I was made all sorts of promises that was never kept finally I brought the Office of fair trade into it and was promised a refund once I returned the projector, still have not received the refund 4 months after returning the projector and multiple calls with office of fair trade and crazystu just keeps lying.

No customer service

Shonky – Orderd 9/12/13 said sent on 11/12/13 still waiting 20/12/13 mail should have be here with in two days has not arrived as yet was to be for xmas gift. Unreliable hard to get on the phone never again save your money buy else where who has reliable service and can supply on time bob/n

Warning do not buy from crazystu.com.au, – should be reported to fair trading for selling items they dont even have in stock but have listed for sale,they then take payment then they make you wait for over a month before you ring them to find out whats happened and you get the run around that someone else stuffed the order(the supplier was blamed).this should not happen from a… Read more

online"retailer".people like these give online retailers a bad name,would never never buy from these people and just letting everyone know i was treated very poorly.if i knew they wait to take your money then order a simple item i would not have dealt with them online retailing should be easy these people give online retailers a bad name

junglejumble customer service plus – ordered a massive deal from jungleJumble "Lapel Laptop Bag Packed with 11 Olin OVR-100 512MB Voice recorders" and they threw in 1 more recorder for free after i had paid! I've ordered from them before and the PVR's i got last time where awesome! cant recommend these people high enough! and the live chat on the site was great too! friendly helpful people, with a great ozy attitude to boot! great deal and great service

trf-7170 – Fantastic features. Interface is easy to use, two ways to set programs, EPG does not allow padding, commertial stations may cut end of show. Two negatives so far, Will not record to external drive. It has a copy function, but cannot copy large files usually over 1 hour, copys as an mp4. Will record 2 shows on 2 streams at the same time will not record to usb , copy function limited, needs to recognise any size drive

Very quick delivery, good advice – Purchased a VAST set top box from crazystu. Advice was excellent which was pivotal to purchasing from crazystu. I did have some issues setting up the box, all of those were resolved without fuss over the phone. I have and will continue to recommend them to my friends and family. these guys know a lot. wish i found them first.

Fantastic!!!!! – I was panicing about my cracked I pad screen.I needed quick advice there and then.I was really amazed at the fact you are online chatting to a real person.They responed to my question straight away.t was the best advice I could ask for.I will be choosing this business for my i pad to be fixed. Fast response time,personalised,factual service

Online Shopping Support – Attempting to by sat tv set up with no technical knowledge whatsoever. Online support popped up and invited me to ask whatever questions I wanted. Computer dude quickly answered all my questions and was very helpful, explained why I needed what I was buying and suggested best components for me. This help was given at 11 o'clock on a Sunday night!!! Thanks Stu...

Good Customer Service – While placing an order, I mis-typed my email address during registration. JungleJumble had support staff available for online chat. They quickly fixed my typo (because the "edit" online function wouldn't work) and dispatched another copy of the order confirmation email by creating a new order and cancelling the old. Very helpful and professional. Great that they had people available late at night.

Customer Support Highly Valued – Great email and on line support. Always prompt and understanding. Still looking after a product I purchased in December 2009. I would recommend buying from this team in terms of great Australain based support. This is an important factor for me in considering a purchase. They understand a customer needs. Well done.

Report after two and a half years using their product – Contacted them to find out the date of my purchase as I could use the information to trace back wher I have bought the Hard disk from. The hard disk was bought seperately and has become noisy and as usual I did not keep any paperworks. Dan, traced back the details which I was surpised of and gave me lots of advice of how to trace back on the hard… Read more

disk. It saved me hours of works and they did not gain anything from the excellent se4rvice beyond expectation. It was because of this good service that I decide to make the effort The quick response and the fact that they kept all the records. Help was beyond expectation

Looking for Mediastar 8200s latest firmware - Mediastar not respond to me – Decided to check Crazystu site as had not heard from Mediastar in response to my email to them. To my surprise, saw an online Customer support after 11 at night! Asked them about the firmware, they found it and gave me a link and also the steps to perform the update - great!

Online chat help – Service / warranty question re DSD4121 purchased 2012; very quick response, easy to understand information, very little tech talk. Provided several options to try. My original purchase experience was a positive one and this experience reinforces my positive experience with Crazystu. Provided phone contact number and name at the end of chat to make further contact if needed. Will use again. Quick, simple, easy to use and understand

Still waiting (5 months) for replacement faulty headphones – Wireless headphones purchased August 2012 . They arrived without promised batteries. I purchased batteries $12 to find the unit would not charge , and did not work at all . I returned the unit $11 postage to Crazy and was emailed (8 Oct 2012 ) that I would receive a replacement in 7 days. It is 14 Feb 2013 and after several emails to Crazy, I… Read more

am still waiting. Previous 2 purchases from Crazy were fine . Bad quality control and bad service with returned faulty goods .

No good as far as I'm concerned – Item ordered 2nd of December They seem to have trouble answering emails. Took too long for item to arrive. Item arrived DOA. Received promise to refund return postage. I'm still waiting for that promise and the replacement item. It's now the 3rd of January. Yes I know Christmas intervened but they did receive returned item on the 17th December (AustPost tracking) Not a word from them acknowledging that or anything else since.

Live chat – Excellent response to live chat which popped upon the website. Was able to answer my questions straight away and offer advice. I would recommend this service to anyone who likes being able to talk with someone about their products and get the benefit of online prices. This will influence my buying decision.

Crazystu.com.au very easy purchase and instant online communication via chat – Great website and live chat feature. Live i9n Sydney and the item ordered was delivered today on the 3rd business day as advised by their staff. 5 stars for professional service and very happy with the product so far. Will recommend the service to others as their price to boot was very competetive Quick delivery, great price & online chat service - A1 Not much to report as everything went smooth as advised.

Live chat advice – Visited the site for 1st time today Range of STB PVR Media player is great, and priced very well! Then a projector from luxcine caught my eye and I used the live chat overlay window to ask some questions. Received helpful information that I can consider closer to purchase time (pending my new home construction) Ryan instant live chat

Bad customer service slowest delivery – Ordered a PVR online only to find out after it was discontinued. They sold me more expensive one. Said it would be sent next day and should recieve beginning of next week. Rang when it didn't turn up they said would sent email with track number, never did. Another week went by rang again asked for track number didn't exist at Aust Post. After 5… Read more

calls 2 emails and another promise to email track number which I didn't get I finally recieved the PVR nearly 4 weeks after I ordered it, and without the promised bonus HDMI cable! Will never shop online again unless on Ebay. Wish I had paid extra dollars and bought from a store. Anyway lesson learned.

Delivery far too long!!!! Bad Customer service, do not do what they say they are goingto do, didn't send me bonus cable.

Great online help – Very helpful solved my problem with online chat. Told me what I needed So extremely please. Delivery was quick. So was the online chat. Great service recommend to anyone. Was recommended by a neighbour. Very pleased. Efficient, helpful

Good Products, Great Advice and Service – I have purchased several products from Crazy Stu and cannot recommend them highly enough. They listen to my requirements and budget and always get me the goods at remarkable prices. They even talked me out of a purchase that would not have suited my needs.

Online chat was really helpful!! – I am not very 'techie', usually an end user only and so I had a million questions about a pvr product. The online chat was perfect, as one question was answered other questions arose and were answered on the spot. Plus I can get a transcript so I can read and digest it and make an informed decision about my purchase. Thanks Dan from CrazyStu support. Helpful, good advice

Great customer service! – Very helpful, I had my answers answered very quickly. I am very happy with the service. I was able to find the product I needed within seconds.