Crocs

I ordered recently quite a few items. Crocs cancelled an item from my order without informing me and even after 1 month and several emails to their customer service they haven’t refunded the amount of the item withdrawn from my order. Pathetic after sales service. Show details

I've had several pairs over the last decade or more, only to find out the last pair is different to every single pair of the same size I've ever bought and don't fit! So contacted customer service who said it was my fault because I was comparing… Read more

them to my old worn out shoes, what nonsense! they're the exact same size as I've always bought. The so called, "customer service" says sizing will vary depending on the country of manufacture, well!, that's not my problem, if I buy 9/11 size then that's the size they should be! I have sent them back to BCF and will never buy another Croc shoe ever again.

DO NOT BUY ONLINE FROM CROCS AUS. I never would have thought I would need to check reviews for this website. Item never arrived. Money taken. Absolutely zero response to my queries and then cancelled my order with no explanation. Don’t waste your time buying online

Ordered crocs in sale. Money taken from account and order confirmed. That’s where the good service ended. 5 days later money returned to account. Could not contact crocs. No chat, email response slow. Eventually 15 days after ordering (day AFTER… Read more

Christmas) received an email to notiify my order was cancelled still no reason. Customer service contact is non existent.

5/5 Stars – The Most Comfortable Crocs Classic Clogs You’ll Ever Wear! Looking for the most comfortable shoes for flat feet? I was, too, until I discovered the Crocs Classic Clogs. After trying a pair of Birkenstock sandals that caused heel pain due to my flat feet, my doctor recommended a more supportive alternative. A friend suggested Crocs… Read more

clogs, and I’m so glad I made the switch!

These Crocs Classic Clogs are incredibly soft and perfect for daily wear, whether you're indoors or outdoors. I wear them inside the house every day, and after just a week, I bought a second pair to use in the garden and on the patio. The comfortable insole with bumps massages my feet with every step, providing great relief for flat feet.

I don’t wear socks with them, but I’ve seen others pair them for extra comfort. Whether you’re looking for comfortable clogs for flat feet or just want something soft for everyday wear, I highly recommend giving these a try.

Check out the Crocs Classic Clogs and buy them now through this link: Buy Crocs Classic Clogs Now https://amzn.to/45975Fe

If you value comfort, these Crocs are a must-have for your wardrobe. Hope you love them as much as I do!

Love our crocs – Ordered a few pairs in sale all arrived within 6 days but two pairs were too big sent back for refund and got my refund quickly, ordered the pairs in different sizing and those also arrived within the week. Happy with purchase although I think you should offer free return shipping but other than that not a bad service and love our shoes. Thanks

Excellent and in stock – I seen allot of bad reviews thought I would share my experience with the site my son wanted crocs for his birthday nobody at all has them in stock in his size I kept checking online white ended up on crocs com au I bought them paid they arrived in 3 days perfect exactly what I wanted not sure why so many bad reviews we had no problem and they were on sale too Show details

Bought size 12, left them in the veranda with the other shoes. They shrunk several sizes. Took them back because feet won’t fit in. Anaconda says crocs won’t replace or refund. Total scam. Temu/Aldi $10 imitations are better quality. Show details

I’m absolutely shocked by the customer service. My daughter loves Crocs, so I’m a regular customer. This was the first time I needed to return two pairs. Crocs received both pairs of shoes, but for some reason only processed a refund for one. I received an email saying both pairs had been accepted for return, yet only the cheapest pair would be… Read more

refunded. I then had to chase them to even get them to look into refunding the second pair.

Both were in brand new condition, with tags and no issues. They just chose not to refund one pair.

It has now been a week and I still haven’t received a refund for either pair. I sent them back in mid-December and it is now mid-January. I don’t understand how someone can take two pairs of shoes out of one box and only process one refund.

This has taken so much of my time and energy. Every time I contact them, they ask for more information — postal references, receipts, etc. — even though they clearly received the shoes. Why should I have to dig through paperwork when they already have the items?

They have made this unnecessarily difficult, and it still hasn’t been resolved. I believe there is a serious assistance failure within their customer service system, and I feel I owe it to others to warn them to be careful when shopping here. At this point, I am genuinely questioning whether I will ever shop with Crocs again.

On 1.1.2026, 1.06pm at Crocs DFO I made a purchase of 2 pairs of Crocs for $194.98 (not discounted despite being outlet store). On arriving home at 5.30pm on 1.1.2026 my child attempted to wear one of the pairs of crocs, only to realise he had been sold two different sizes. At 5.38pm I emailed Crocs Australia at customerservice_au@crocs.com to… Read more

explain what had occurred and seek a resolution, providing the receipt for the store that confirms there are no direct contact phone or email for the store so the only option is to physically return to the store or communicate with Crocs Australia to achieve a resolution. Today, 6.01.2026 (five days later), I received the following response which confirms that my original email was not read or understood and despite the commitment to care the response indicated the opposite in my view.

---------- Forwarded message --------- From: Customer Service <customerservice@crocs.com> Date: Tue, Jan 6, 2026 at 7:34 PM Subject: Reply To: (removed for privacy)

Hi xx,

We're happy you contacted us and would love to help you be comfortable in your own shoes.

Thank you for contacting us, and I’m truly sorry to hear about the issue with your recent purchase. We understand how frustrating it must be to find the shoes are two different sizes, especially when they were just bought for your son.

As the item was purchased in-store, we’re unable to process an exchange online. We recommend reaching out directly to the store where the purchase was made, as they have their own policies for warranty, returns, and exchanges and will be best placed to assist you in getting the correct pair.

We sincerely apologize for the inconvenience and know this is not the most convenient option, but it is the only way to ensure the matter is resolved.

Thank you again for bringing this to our attention. Please don’t hesitate to reach out if you have any other questions, we’re here to help wherever possible.

Kind regards,

Customer service is terrible. I have my old address in my shipping so I went and called them to change it to my now address. Firstly the wait is long and she said that they cant do anything and suggested to wait for it to be shipped and call them again so that they her supervisor can redirect it, i said okay and thanked her. After a few days… Read more

passed I rang them up again 30 mins of call no answer maybe they are busy so I hanged up and called again later still 30 mins no answer. I have something to do so I called them again at night they answered after 30mins and the girl that is on the phone just asked for my order number no “welcome/sorry for the wait” I said its fine maybe she is not having a nice day and I told her my concerns she just went mute and didn’t talk I said hello you there she said wait a minute like can you just tell me if your doing something? I told her what the previous guy told me she insisted that they cant do anything like why tell me to call you guys again wasted tons of time waiting for a call and just for them to not give any solutions whatsoever and her being there like she wants to end the call already. You are getting paid to help ffs.

AWFUL CUSTOMER SERVICE! I returned two pairs of crocs in the SAME PARCEL, and only got refunded for one pair. They claimed to have only received one pair back, and are now ignoring my emails about the missing second refund! Show details

Black Friday sale. Half price. Waited 15 days no reply. When email answered was advised the order had not progressed and to Reorder. When I was not online no sizes or colours available.

Never buy from the online site. They have no control of orders. An old shipping address was pull from paypal automatically. I contacted then immediatly but they couldnt do anything. Would not even let me speak to a manager.

Absolutely appaling I bought a pair of black crocs for both my kids brand new after 20 mins of wearing there feet where black!!! The dye is transferring off the shoe to there skin, crocs should be utterly ashamed!!! all just cheap trash made in China! There sizes are completely different! Customer service doesn’t give a d>mn! Happy to take your money. I will be reporting to fair trading.

The worst company to deal with online. The wrong address was applied to an order so I contacted Customer Service. The line was once an order was placed no changes were able to be made, even if the address was wrong. I was told that once the order was shipped I would be able to ask for a redirection and make the necessary changes, Wrong again.… Read more

Crocs do not put your Phone number or email address on the package so without that information your parcel is not eligible for redirection. If your package has not been shipped then how hard is it for the address to be corrected. My advice is DO NOT ORDER ONLINE AND EXPECT TO BE HELPED IF YOU NEED. THIS COMPANY IS A PAIN TO DEAL WITH.

Bought a new crocs recently online as a gift; however the size was too small. I wanted to exchange or return. Unfortunately, they don't offer exchange, return is fine. However, they made the return process such a big hassle. You can't return in store, but have to ship it back to them plus shipping fee. And they wont also refund you the full refund… Read more

(minus your shipping) So how much do i have to pay to return my crocs??? Do not recommend shopping on their website.

Crocs the shoes in my experience are comfortable, well made and long lasting. I have multiple pairs and worn them for almost as long as they have been available. Croc’s Australia are a different matter. They bombard me constantly with marketing offers, coupons and ‘discount’ codes. When in a moment of weakness I try and use one of these I am… Read more

reminded of why it is a bad idea to fall for these incentives. They all have restrictions, limitations, terms and conditions which while extensive are hard to follow and understand but in my experience mean the offer is usually not ever applicable. If you call the helpline to clarify this the agent is usually almost unintelligible in English and will require everything read out multiple times during the conversation. At the end of which you may get an apology and an explanation in broken English as to why what you want is not possible. A coupon will probably be offered but it will be invalid for anything a sighted person might want to purchase, ever. You will have wasted your time and ended the call enraged, unsatisfied and possibly chewing on a used clog. Crocs will not care as their plan is to frustrate customers and drive them to distraction if they call the helpline. The helpline is there to discourage customers from ever contacting Croc’s in the future. Calling it a helpline is disingenuous in the extreme, help is not on the menu. By all means buy the product, it is decent but think carefully before calling their helpline as Therein lays madness and despair.

One of the worst customer experience I've had. Contacted Crocs about their wrong size guide which meant my Crocs are too small. Contacted their customer service and they could not care less. Just asked me to pay for return shipping which means they want me to pay for shipping three times to get the right size. Never buying from Crocs again Show details

I had accidentally purchased the wrong size for two pairs of classic clogs online. I immediately emailed them to explain and asked for a cancelation. I was told it cannot be done and I will have to wait until they are delivered, pay for the return postage myself and then get the refund. I have seen those clogs selling at cheaper prices elsewhere… Read more

like Ananconda and JD sports, I suggest to get from those places which most probably provide better customer services and less hassle.

Worst experience ever! I ordered 3 pairs of shoes and 1 set of charms. The wrong charms arrived 8 days after I placed the order. I contacted CROCS six times — the first three times they said they would resend the order, then they told me one of the shoes was sold out. I selected a different pair and waited again. On the fifth call, they told me… Read more

the order was arriving that day — it didn’t. On the sixth call, they said it would be rescheduled for delivery within 7–14 business days. I gave up and requested a refund, only to be told that would also take 7–14 business days. I’m incredibly disappointed with the service and lack of communication. I expected much better from a well-known brand.

Mother’s Day present didn’t arrive on time for Mothers’ Day. Delivery for online order take 4 days to be processed, while the website said it would arrive in 5, so I miss the key date! If Temu provides better services for their much cheaper products ,same ish quality, probably produced in the same country, you need to look at your logistics rather than random marketing on “online” exclusivitivity.

Please keep in mind the inconsistencies in size and the terrible return policy. Before placing my original order, I visited a Crocs store to confirm that size M8 was the right fit for me. Confident in this, I ordered a pair of clogs and a pair of flops online — both in size M8. However, when they arrived, I was surprised to find a major sizing… Read more

inconsistency: the flop was too small, and the clog was too large, despite both being the same labelled size.

Due to this, I had no choice but to return both items, and was charged $20 for postage. I feel this is unfair, as the issue came down to inconsistent sizing between Crocs products, not an error on my part. I took reasonable steps to ensure the right size before ordering, so I don’t believe I should be out of pocket for this return.

In fact, I re-ordered the same items for flop one size down and flip one size up and paid again.

I bought a pair of there slides. Going by there advice to order a size down from my usual. The size i got was still a floppy fit. I sent Crocs an email on 17/4 telling them i was not happy about the fit. Upon them getting the email i was sent confirmation email which gave a stack of rules. Labels must still be attached. No wear marks etc. Well… Read more

still no reply. I'm waiting for the usual FEEDBACK required!! request. So overall not happy jan. And there not cheap either.