Cycling Express

Extremely Disappointed – Ordered some high quality bib shorts that were on sale. Was contacted more than a week later to say they were not available but would I accept an alternative design bib short from the same manufacturer which I reluctantly agreed to. When they arrived another week later, they were waist shorts of much lesser value and not in the correct size. I… Read more

have since sent photos of the incorrect item and they have still not sorted it. It is now 25 days since my original order was placed and it has not been resolved nor have they been in communication regarding resolution.

Great communication and quick deivery – I've ordered twice from this company and found delivery times and packaging to be great. I also posted a question that was answered quickly and in a polite manner. Will be a regular customer going forward.

Avoid like the plague, along with Azzurri products – Both the Azzurri Bike and Cycling Express website (Cycling Express are an agent Azzurri bikes) claim that ALL Azzurri bicycle frames are covered by a lifetime warranty. Frame in my 6 year old Azzurri Tigre cracked in multiple ara and I made claim to Azzurrri which Cycling Express were handling. After been told that they would replace frame, I was… Read more

then informed they no longer make Tigre but could repace with another model. Then told only have other models in XL or S size but could have another brand frame with "reasonably" changeover price. Finally (3 weeks later) inform that because Black Friday sales were pending, deal no longer on table. These guys are crooks and their lifetime warranty claim is both false and misleading, and warrant reporting to ASIC

I also don't normally post reviews, but – I usually shop around for the best products and deals, and I always recommend these guys to my friends and club members. I've used these guys many times as they usually offer the best deals (especially if they have a sale on), and everything I've ever received is top quality and genuine. I also bought my current road bike frame (Kuota KOM Air)… Read more

and many of the components for the build from them. Initially I had a few questions regarding the assembly of the forks/headset etc, and they couldn't do enough to help - they immediately offered me a refund if there was any problems (which I'm relieved there wasn't as it's a great bike:)

I don't normally post reviews, but – I purchased a set of RS21's off Cycling Express for $99 + $15 for delivery. Thinking that this deal was too good to be true, I searched around and found this site. I started to get worried after reading all of the negative experiences posted here. But my concerns were soon layed to rest when the wheels arrived on the fourth business day after I… Read more

placed the order. The wheels are true and spokes seem evenly tensions.

I am very happy with the product, service, and the price plus shipping was exceptional value. 10/10.

Haven't missed a beat – I buy from quite a few online retailers; wiggle, cyclingdeal, torpedo7, pushys and have placed a lot of orders with cyclingexpress. Every order has been quick and well packed. I often compare their prices with that of wiggle and others and 9/10 they are better (for what they stock, which is far more limited than wiggle, etc). Will keep using them.

Wrong item sent and then no refund provided as promised and now radio silence – Bought some Shimano pedals and brakes were sent. I was instructed to send back and agreed to a full refund plus postage cost which has still not been provided. It has been weeks of no response even though the brakes were received by cycling express.

Disgusting Aftersales "Service" – Purchased an Azzuri Pro XL which apparently comes with a lifetime warranty. The frame has cracked and they are now offering a Verite frame or an Azzuri Forza size L replacement. I'm 6ft 4" and purchased the XL to suit my height however they are disregarding thing. This has been an ongoing saga for over 1 year in which i must admit I was only… Read more

able to find the receipt 6-9 months ago. This is not an acceptable time frame for a resolution.

And they are asking they i pay $200+ for the replacement frame to be shipped.

Disgusting, won't be purchasing through them in future.

Worthless Warranty – The carbon frame on my Azzurri Forza supposedly had a lifetime warranty from Cycling Express. However when the frame cracked due to a manufacturing fault, Cycling Express refused to honour their warranty and, because they are now off-shore, they just wave two fingers at Australian Consumer Laws. Cheap bikes, maybe, but lifetime warranty is a joke. Get what you pay for!

Terrible attitude – Fortunately I did not purchase from this organisation. I was on bike exchange and saw a frame (cinelli) advertised for $1700 so I inquired about the frame and was told it would come from Taiwan and freight would be $200. I went to their website where it indicated that they started in Melbourne and had some centres in Victoria so I asked if I… Read more

could collect. I was advised that I couldn't and because the bike was on bike exchange I indicated that they shouldn't advertise at $1700 if it can't be posted at that amount. I also indicated that I thought $200 was excessive (based on past experience with UK sites).

[name removed] from Cycling express indicated that 200 was reasonable and my parents must be disappointed with my reading and maths ability.

This is not an Australian site it operates out of Taiwan and is a disgrace. I'm glad I'll have the pleasure of taking my business elsewhere.

Unsupportive Customer Service – I’m posting this here because Cycling Express (from whom I bought the bicycle) have removed my review from their site. I bought this bike sight unseen online for what I thought was a great price despite the $350 odd dollars asked for delivery. The bike was everything I expected, except that I was very disappointed in the quality of the Azzurri… Read more

frame (Azzurri is a Cycling Express’s own brand). It was splotchy all over, and looked like it was sun-faded as well. See pics below. I queried this at length and was told they would refund my money (minus freight costs of $349), and I would have to pay return freight from Cairns to the Melbourne warehouse (Est. $150), making a total of about $500! None of these imperfections were visible in the pics they used to advertise the bike, or were mentioned in the product description. I don't believe anyone would have bought this frame if they could have seen it beforehand. I am assured by Customer support that the frame is structurally sound and has a lifetime warranty which they will standby. So I have reluctantly accepted the bike, despite comments from friends of "what a great new bike! but oh, what’s the go with the frame? "All the components on the bike are known brand names, and I got what I expected for a very good price.  

However, the finish of the Cycling Express Azzurri brand bicycle frame was very disappointing. IMO, buying Cycling Express’s own unknown Azzurri brand sight-unseen can not be trusted or recommended. Also the fact that they removed my review from their site also puts into question the authenticity of other reviews posted on their on-line site.

Bad Service – I have bought several Azzurri road bikes from Cycling Express. I have recently had a problem with one. I had to send the frame back (to Melbourne) for repair and expected it to be repaired (minor repair which I could have done myself but warranty would then be voided) and returned within a week or so. At the end of a couple of weeks, I rang the… Read more

Melbourne number and it had not been given the go ahead by Cycling Express to be repaired! I got in touch via email to cycling express and it then got repaired. I then had to pay to get it back!!!

So I paid the $99.00 direct to Cycling Express to have my frame returned. A week later, still no bike, so I rang the Melbourne number and it is still in the shop as Cycling Express have not organised anyone to collect it yet.

I have sent an email and have actually rung a mobile number in Taiwan and basically demanded they get on to sorting this out and get my bike back to me.

I would never recommend Cycling Express to anyone after this experience and definitely will not buy anything from them again. Ken

Boardman TT Frame Issues. Cracking On Rear Stays – Cycling Express is a major disappointment. Purchased a Boardman Elite 9.8tt frame in September 2013 & have 2 cracks in the rear stays where the bottom bracket assembly joins the stays. The cracks have slowly developed but now have become noticeable & I am concerned about complete failure. Have advised Cycling Express & they are refusing to accept… Read more

claim stating that manufacturing defects normally occur in the 1st 12 months. The frame is covered for a full 36 months. Have also taking up issue direct with Boardman but very disappointed in the overall experience. Will be seeking legal action if matter not resolved but be very careful about dealing with these people.

Warranty claim on Time X-Presso 12 Titan Carbon Pedals – I purchased a pair of Time X-Presso 12 Titan Carbon Pedals, which weren't cheap. To cut a long story short I am on my second pair of of pedals (the first replaced under warranty) and the second again has resulted in a crack in the casing after 2 months. I returned my pedals to Cycling Express on the 9th July to their depo in Tullamarine for… Read more

transfer to Singapore so they can be sent to Tim for Warranty inspection. As of the 2nd Aug they are still in Tullamarine. I have made several attempts to get this resolved quickly but have failed on all accounts. The only way to contact these guys is via email.

disappointing – i bought an azzurri forza pro ultegra 11 on boxing day. brilliant price for a well specced bike so i was happy. But then - it was delayed in delivery - when it arrived the brake cable had not bee trimmed and the gears needed a lot of adjusting so the bike was unrideable. after a few delayed emails back and forth i was able to take it into a… Read more

local bike shop who quickly sorted out my problems.

- after 3-4 weeks (and less than 200km) the rear freehub stopped working on the mavic aksiums.

So, i sent them another email (you cant call the online store) and waited. they eventually told me to take it into a local bike shop so i did... and waited... i then emailed them again.. and waited...

It's now 4 weeks since the rear wheel (obviously under warranty) broke and they've offered me a downgraded replacement rear wheel because they couldnt find another suitable wheel. Seriously?! a bike shop without wheels??? i said no (obviously).

We're now in March, i've only had 1 month of riding, summer is over and i dont have a bike... hopefully i get it back before any warrantys run out! :(

Exceptional service – These guys get 5 stars from me for quick service, bargain prices and fast shipping. Just placed my third order with them. Only negative would be the product descriptions, probably wise to send them an email first on more expensive items so they can explain what you will be getting. My frame was supposed to come with a bottom bracket but they… Read more

quickly gave me a store voucher for one when I brought this to their attention. Still 5 stars. Good Prices Product discriptions

Price Match Policy – Saw a deal in Bike Nashbar and wrote to Cycling Express to price match. Price for wheelset in BikeNashbar delivered anywhere in the States was US$581.95 Price for same wheelset in Cycling Express delivered free in Australia was AUD$1149 For both cases, I have someone who can take it back to me from either the states or australia. So i… Read more

requested for a price match of US$582 equivalent in AUD delivered to my australian address.

However, when push come to shove, CE's price match was "they will match nashbar's price of wheelset delivered to Australia'! so they add another US$200 (delivery costs) and they were only willing to match the price inclusive of delivery from US to Australia. And we ding dong back and forth for over 2.5 weeks before landing on a nogo. Go figure ....

Still gave 2 stars because they were friendly BUT policy was misleading and they stop replying after I questioned their policy.

Overcharged – 28/01/14 docket no 1140 served by hw went into bayswater store to buy some items that were supposed to be in stock. None of the items i wanted were available. So i settled on the alloy 3t ergonova bars, as the carbon ones were not in stock. Get home and i have been charged $280.00 for alloy bars!!!!!! I guess i should have checked the docket,… Read more

sio i'll wear it.

But other potential customers beware, check your receipts carefully at time of purchase

of the seven items that your website said you had in stock, not one item was available.

I bought 4 items that day to the value of $400.00.

This is the last time i purchase anything from you

Pathetic! Do not waste your time! – Brought a bike bag online from this store. A black and white advertised zipp bag however got delivered a red and black bag! Emailed them and their excuse was they put up the wrong picture! So besides the fact they were false advertising I then got offered a $30 gift voucher to use from this online store and only a $20 refund or I send it… Read more

back(having to pay out of my own pocket to send it back) what a joke! They offer me $30 voucher to spend on something else that is false advertised but they will only give me a $20 refund for a bag that was falsely advertised!

Do not buy from here! Cheaper in price however I now know why! Totally different bag as to what was advertised

Poor customer service – I bought a De Rosa bike from Cycling Express from their Bayswater store by phone order and was assured I would get a new bike (not a display unit). When it arrived I noticed a price tag on the bike, the supposed white handle wraps had a greyish tinge on them ....this was not a new bike. Was also talked into going for a medium frame which is not… Read more

recommended for someone who is 182cm. Sent the bike back as it was not suitable. Today just received replacement. Another display bike rather than new bike I wanted and insisted on. Had another price tag on it and the handle bar wrap was damaged. It was also packed poorly and the front wheel axle was sticking out of the box when it arrived. After all the issues I had with the first delivery, you think they'd be a bit more careful to get this one right, but not so. No owners manual, no customer care, nothing. Price of the bike was great Poor service, poor advice, poor customer care, poor response especially from the manager

Poor online customer service – Emailed them twice asking about their return policy on the Azzurri bikes, never got anything back, seems a bit dodgy for me. I subscribed to their emailing list and got their weekly discount items, but what's the point of good price without customer service? Overseas online stores got much better service than this. Reasonable price for items, offer a match price to other bike stores No response when asked about their own policy

Fast response to query and a great price!!! – I asked cycling express whether they could match a price on wiggle (for Dura Ace wheels). I received an email back by the next day from them (even though it was a Sunday) advising me that not only would they match wiggle but would beat their price by 10% - Fantastic!! Cant wait for the wheels to arrive. Thanks cycling express - have told all my mates about you guys. Fast response and great price

Customer service dept sorted out my order and bike was delivered quickly :-) – I ordered a De Rosa R838 from the Cycling Express website. Great price! After completing the online purchase the screen went immediately to the home page and I received no confirmation email. I was concerned the order had not gone through so I phoned to check. The guys were polite and said they would chase it up. I was emailed back from their… Read more

customer service department and after providing the information again, they managed to track it down in their system.

I don't know what caused the problem but Ken sorted it rapidly and efficiently. I was kept in good communication by email and the bike was delivered quickly, too.

Overall, no complaints, good service, a website glitch or I would have given 5 stars. Good price, service and delivery time Hassle with re-sending information and chasing up lost order

Cycling Express customer service review – I have been shopping around for a new pair of wheels for my road bike and after trolling the usual online bike sites I came across Cyclingexpress.com. They had the wheels I had picked but they were dearer than another UK site so I asked them to challenge the price. They came back with a better price so I started to investigate the companies… Read more

credentials. I read some reviews on this site, there was the usual mix of complaints and some comments saying you never hear from happy people so I thought I would write up my experience.

So far I am impressed, they beat the other price by 10%.

They answered my phone calls when I wanted confirmation of stock 03 9738 1633.

They quickly answered an email inquiry regarding payment methods.

I have placed my order now and have received a confirmation email. I payed for shipping priority due to the savings and tracking functions are great for piece of mind. I will receive an email when the item is packed and posted, this email will include my tracking info.

I will update this review in the days following.

Charlesy

Top notch bike store – If you're buying a bike this is the place to go. I've bought more than 6 bikes for fam & friends and always got a great deal. Been riding my Azzurri Forza Di2 for over a year now and recommend it as a great bike. Bought a De Rosa R838 for my son a few months ago, nice looking bike! He doesn't ride during the week so I've take it out a few times… Read more

and have to say it's a great looking bike. I've recommended cycling express to all of my riding group and many of them have purchased from here since. See you out there , Terry. good shop

Good again – I have used these guys before and after their restructure and am happy to give them a plug. I love my AZZURRI and the prices on accessories and components are competitive if not the cheapest. I've only once had some things arrive late but that was before their restructure and they kept me informed on the delays. I had no trouble swapping a couple… Read more

of items that were the wrong size for me. I'm just hoping their range gets more extensive soon Excellent price and service Range of stock is still small but improving

Service Focussed – I finally took the plunge and purchased something from CE. Absolutely a competitive price vs all the OS sites and new level of confidence that you are dealing with a local company. I read a few of the reviews around and was rather concerned. This was made worse when I had a bit of a bumpy experience. However, I guess I wouldn't be able to… Read more

write this review with as much confidence if I hadn't faced a challenge....so the guys at CE jumped in resolved the issue really well and kept on at me until I was happy. From my experience I would suggest that these guys are looking the goods. Good prices but good service Transaction fee challenge (which was resolved)

Top shop – I have purchased from cycling express .com several times over the past year and have found the service spot on. I purchased recently using the price match system they have and got the products much cheaper than Wiggle or CRC. My items were shipped DHL express and got to me pretty quick. I'm eyeing my dream bike a colnago M10 frameset that… Read more

they have on sale. but need to convince the wife so just bought her a colnago ladies bike that they had on sale. Good consistent service

Good quality shop and online store – Last year I purchased an Azzurri road bike, pedals and some other items from cycling express. The price was lower than their competitors, including the UK sites. The bike has been great and I have since recommended several of my friends to this shop. I have been happy with their service both by email and phone and recommend them to anyone looking… Read more

to purchase a road or mountain bike. I live locally but have made some purchases online. The price and service is excellent and better than the rest

Great customer service from new management team – I ordered some lights and when they hadn't arrived I sent an email, this was on a Saturday afternoon. I didn't expect a reply over the weekend but was surprised to get an answer within an hour of sending my email. I was told when the lights were posted and when to expect them, they arrived within that window. Cycling Express have new managers and… Read more

the new guys are obviously fair dinkum about providing good customer service. They seem to be working hard to run a great business and I will be using them again. Great deals and very impressive communication, customer service

Great comeback – I will be frank. I was initially disappointed. Then I spoke to [Personal Name Removed] at CyclingExpress. His communication has been superb and has patched up the damage cause by the previous team. Based on [Personal Name Removed] efforts alone my attitude has changed from never shopping with CE again to happily buying as long as I know [Personal… Read more

Name Removed] and people like him are there to help. Great work! Very good communication and commitment to customer service. Old team dropped the ball and if I hadn't followed up and managed to contact Daniel who knows what would have happened.

2 order shipped to my door in just under 3 days – Cycling Express relaunched there website last week (they've been telling us about it for over a month so it was about time) and I've just tried it. Price are actually cheap across the board than Wiggle and CRC and I only had to order $50 to get free shipping. First ordre came in 3 days and second was dispatched in about 12 hours and came to my… Read more

door 3 days later. That is not super fast but it is fast enough for my needs.

THe only issue to report was that the DHL courier did require a signature so that oould be an issue for some who are not at home or can't ship to the office.

The product range was not as big as I expected so I email CE and was told they would have double the number of products in a few weeks. It that's true I'll be going back on a regular basis.

One of the reviewers user names I saw posted on another review works for a bike shop I know of so I can't say I have too much confidence it it. Fast shipping + good prices and product range need to sign to receive goods / search future on site not very good

Happy with my bike – I purchased an Azzurri mezzo 90 ultegra di2 bike from Cycling express and have had no problems. I am quite surprised about some of these review as my friends recommended me to this site and I've had no problems. The bike arrived within 8 days which seems reasonable and came packed well enough that nothing was damaged. I've since ordered from… Read more

them in the last week and my order was dispatched w2ithin 24 hours so nothing at all negative to complain about. fast shipping, a phone number to call if you need new website is a bit clunky but not to bad. search on website could be better

Useless – More than happy to take $6300 off me to buy an azzurri mezzo di2, was told if there was ever a warrenty issue it would take no longer than 3 days to replace a frame, because they are the manufacturer. Well this all sounds good until that warranty time comes 3000km later. First it takes 2 weeks for them to even check if the frame was cracked, which… Read more

I showed them when I took the bike back! They told me they would call when they had a frame, that call never came, more call only to be told there were no frames available in Australia, so then told when [name removed] the owner is in Taiwan at the factory that is his job to find me a frame. Now 2 months on surprise surprise no frames available, no return phone call from the sales man when promised, then 3 months later got told maybe another 4 weeks for a frame but they couldn't guarantee that time.

They then decided to offer me a base model de rose frame for $300 which i decdeclined due to the fact my mezzo was supposed to be the top model. Then was offered a de Rosa merak which I accepted, only because they couldn't give a time frame on azzurri frame, so still had to pay $250 for something I shouldn't have had to, a joke of a company, been deleted off facebook by them because of these same honest comments. Would be nice to get the money back off them which I shouldnt have had to pay! they can delete negative comments but they stop me telling all the members at my bike club about what happened, which is one of the biggest clubs In melbourne, nothing like word and mouth! I still have my receipt if they would like to refund my money, but wouldn't expect any replies like usual. Be warned

Fake referral program – I and my mate were planning to buy two carbon bikes from these cyclingexpress.com and we plan to go one at a time with the purchase to see how first bike works nad looks like. We ordered this bike and simultaneously referred my mate to get this bike. Cycling express have a so called referral program where you get 5% straight away to your online… Read more

account once you refer a friend.We bought the bike for over $1000 and waited for this referral commission to buy second carbon.I called them 3 times and first had word with [name removed] so supposedly said will fix it and I will get 5% asap after talking to web developer. 6 weeks later I called again and the lady on the phone diverted call to a cellphone and kept on hold for 30 mins. I got [censored word removed] off, disconnected and called again and said I don't have time to stay that long. They committed a callback and never called back ever. It just not happened one,two but three times in 2 months.Now, I have given up and dropped idea of getting second bike from these guys. These guys are just fake. Worst customer service I have ever seen even compared to any overseas call center. I had at least 5 people at work looking ahead with the purchasing this carbon bike but minds are changed now. I would suggest you to make sure if you are buying something from here and if there is a problem, Live with it or forget it ! Delivery was surprisingly good Worst customer service, Fake refer a friend program, No callback or ownership, will never buy again