Best Bike Shops

Anyone else see an advertisment that said Friday special fat wheel electric bike 2999 members price1999 with black friday special 50% off so… Read more

$859,went to buy one the picture won me, but when I got their it seemed like they never heard of it,went to pull the ad up and it had changed even the one I saved.Let me know I haven't gone insane by telling if you saw the same thing thanks,besides that they do good bike services.

This company is the WORST. DO NOT ORDER FROM THEM! They do not send you an invoice or conformation of your order. But are more than happy to take… Read more

money from your account. Don't bother paying for express shipping either. It certainly isn't express in any way. I placed an order 10 days ago with express shipping & I'm still waiting for the order & invoice. I will NEVER shop here again.

Marin Larkspur 1 Hybrid. Great stylish bicycle. Easy and smooth rides cruising around. I am 1.54m tall and size small works good.

Great customer service. I had a bunch of questions and some trouble with the bike since I'm a beginner, but they were super nice and fast and even sent me free replacements. The bike is worth the money

Exceptional service from Beth, answered queries fast, assisted with purchasing and returns when things didn't work out. Ended up with an awesome helmet.

This my story of my experience with a Warranty Claim. I have a Coogee Bike's Cruiser Dual battery. On "Sunday" the 25 of October 2026 I was… Read more

installing a protective seat cover I received from Coogee Bike's a few weeks earlier, I heard a very quiet snap sound but but didn't much of it. I took the seat off and put it a side, but curiosity got to me about the snaping sound I heard and turned on the my bike and within a few seconds an Error 004 appeared on the screen! I didn't bother about the seat, I turned the bike off. I contacted Coogee Bike's straight away, but being Sunday I assumed it wouldn't be until Monday that I would get a reply from them, however Lily from Customer Service replied within a couple of hours, I was so relieved to hear from her, my bike is not only my means of personal transport but I do Uber Deliveries on it. Lily gave me instructions to on how to diagnose where the 004 error was coming from and if I could take pictures at each stage then email them back her with the outcome. It was Monday morning when I emailed Lily with the outcome and pictures, and within an hour Lily replied to me saying "That the motor and Batteries were fine and it could be either the Power Controller or the Display. She asked if my address is the same, so that she could have a replacement sent that afternoon. Sure enough, later that day I received another email from Lily with a the Tracking number and instructions on how to swap out the old Controller for the new one. The Power Controller arrived on Monday, a week later; but after replacing the new Power Controlle, and taking picturesat everystage the dreaded 004 error returned. I contacted Lily again and within a couple of hours she had organised a replacement screen to be picked up by the courier that afternoon. The Display arrived Friday that week and after installing the 004 error was gone. But that wasn't the end of it, my Cruiser was no longer compliant to the Queensland Government's E-bike laws because when using the Throttle the motor must cut out at 6kmh, but my Throttle was cutting out at 25kmh. Because of this I can not do Uber Deliveries or even ride it on public roads etc. I emailed Lily with a video of the issue, and by that afternoon she responded, suggesting that I replace the new Power Controller with the old one and see if the 004 error returned. So I did, and it worked! No erro 004 and the the motor cut out at 6kmh when I used the Throttle! I was so happy! I emailed Lily telling her of the good news. She explained that the new Controller had not been Programmed and that I could keep it as an emergency spare. At any stage I never felt as though I did something wrong, or it was my fault. At every stage if Lily wasn't sure she talked to the Technicians and got back to me within a hours. I couldn't believe my eyes when I received an email straight away on the Sunday when it first happened! The level of Customer support is awesome! Lily gave me clear and concise instructions every step of the way and I never felt like I was a problem... another Warranty Clam to deal with.. at every stage I had help and support. Lily is a credit to the team and Coogee Bike's Customer Service is excellent. Thank you for making it a pleasurable experience.

These guys are not sales people; they know bikes and build them. The owner is so honest and helpful. I was interested in his $5000 ebike but he… Read more

suggested one that was much better suited for me, which a couple of thousand dollars cheaper. Quality parts; quality ebikes; quality service! Thank you Johnson!

Getting out and about on my Swift really makes me appreciate what Will and his team have done. I've taken it on and off road, through hills and… Read more

flats, and haven't found a condition it isn't great to ride in. I previously had a road bike and a fat bike, both of which have now been replaced with the Auren. The Swift quality and feel make it special not to mention how good it looks. Looking forward to getting out on the Kalamunda trails training for the SEVEN race again. It's the bike to own. Cheers guys, awesome work.

Service from Zane was excellent. The pedal comet is a dream to ride

Incredible customer service – Just want to thank the manager and staff at samson cycles. Had a problem with getting my tyres pumped (valves weren’t engaging properly) on Wednesday… Read more

11 sep. no problems they stopped what they were doing got is sorted for me and back on the road so i got to work on time. The manager wouldn’t even accept any money and said it was all good. Where do you see this type of service anymore! Great community bike shop that everyone should support

Dropped my GTR V2 off to have 2 new tyres fitted. Picked it up and paid the account, didn't have time to look at it at home for a week, been busy… Read more

with work. Went for a short ride down mt driveway, as soon as I moved it felt strange. Checked tyre pressures, both had 5 psi, and no dudt caps, when I dropped it off the 2 dust caps were on the valves. Hopped on it again after inflating the 2 tyres, again felt strange after a few meters, took it back into my workshop to investigate The rear axle was about to drop out of rhe swing arm, rhe axle nuts hadn't been tightened. Check the front, same thing. I paid good money to supposedly have a qualified technician repair

The Positz fork mounts we purchased from Mr cycling world were attached to our roof rack and driven over rough corrugated roads in national parks… Read more

from Lake Mungo to Tibooburra with out a problem, Thanks to Rhys for prompt delivery and technical support Greg and Kathy Brown

Price was good but shipping was slow due to warehouse staffing issues explained by customer service in response to my emailed concerns that the… Read more

tracking number provided hadn’t updated in 10 days. G65 controller was genuine Ninebot, serial number is supplied blank so had a 35 error on install. Resolved finally by using scooter hacking utility to enter the serial number over Bluetooth.

VERY GOOD SERVICE – We purchased a spare wherl bike rack and it fully met the description offered when it arrived promptly and in perfect condition . Will definitely use this company again.

Reid cycles are so poorly designed that if a $20 part is stolen or lost your $2000 ebike won't work and they won't reply to you or send a spare part!… Read more

The speed sensor was taken off my bike and the part is not available anywhere in Australia. Google ananda M80 speed sensor to see it's lack of availability. The company has ignored my various emails and calls about the issue and when I went to 99 bikes to ask they said it's a problem with Reid not them.

Placed an order and realised straight away that i had made a mistake with a size. Sent an email within a minute of purchase and also sent through… Read more

several tickets from their website over the next 48hrs. They still went ahead and purchased the wrong sized product from their supplier and then sent me it too me. I was trying to save freighting this all over the country. No response from customer service and no one answering their phones. They have been pretty good in the past. I think they have gotten too big and automated too much.

Great service, friendly and have helped me over several purchases. Fast shipping at good rates. Only praise from me they are more than helpful

Brought a 555 great bike .had a couple of questions about the bike . I rang flightrisk and they answered them for me .great communication with the team at flightrisk

Do not deal with these people, the mobile to answer back dont exist. They have no idea what they ate talkjng about then offer you a $1500 to discount beware beware beware

Really fantastic service – Bought my electric bicycle from TEBC - Tony the Manager delivered it to my home, talk about going the extra mile, Tony would have travelled about 24… Read more

miles, to Deer Park. Tony went thru all the functions of my new bike, then watched me do a test ride. My new bike is extremely well built, good components. I am extremely happy and confident that TEBC will back up my purchase, & answer any queries I may have. Don't bother looking at other bike companies. TEBC is the one. They are truley professional.

I went looking for a second opinion for a problem with my scooter's display. Harley was quick to respond to my inquiry and I organised to visit his… Read more

workshop the next day. Harley was friendly, helpful and was able to spot the problem within a few minutes. I'm very happy to have found Bike Scooter Garage and I highly recommend if you need help with your scooter. Was well worth the 50 minute drive from the Gold Coast.

I ordered a wetsuit and kept track of my order on the Velogear order tracking page. The status of my order never changed from "Your Order Status is :… Read more

Awaiting Shipment". A week after placing the order I queried the order's status and the email response from Velogear was initially good. I was told via different emails that the order hasn't shipped, then the package was lost (with status awaiting shipment??), then they ran out of stock and needed to reorder, then they expected to ship during the next week. My last email contact from Velogear was 17 days after placing order. Velogear left me no option but to raise a dispute with the bank after 26 days from placing the order. I am disapointed with their deceit and their poor communications. Phone contact is impossible. I have had good dealings with them in the past, but something has changed. They wasted my time.

I bought a new Trek Top Fuel mountain bike from Trek Rouse Hill. After about a year my rear tyre, a Trek Bontrager 29x 2.4, Developed very large… Read more

blisters all around the tyre. I returned it to the store and they told me it was a manufacturing fault and the tyre had delaminated. They replaced the tyre free of charge. When the bike was 2 years and 3 months old the front tyre developed the exact same problem. Unfortunately the Rouse Hill store had closed so I had to go to the Turramurra store. They said the tyres were out of warranty and they would not replace it free of charge. I bought a new tyre so I could keep on riding. I contacted Trek head office about the issue. They answered my email promptly asking for more information. Then I received a telephone call from the store manager telling me the same answer, no the tyre was out of warranty. Also the store manager said the warranty on the tyre was 1 year where HO Customer service said it was 2 years? I emailed Trek HO Customer service to express my dissatisfaction that they just referred me back to the store. After 2 weeks no reply. I emailed them again to try and get a response, I even copied in the Managing Director of Trek Australia/ Asia. Once again no response. I bought a Trek based on reputation and their long warranty periods, however after this experience I am doubtful that their warranties would be honoured. I cannot recommend buying a Trek at all.

Ordered Ortlieb panniers but think they’re fake. It’s not waterproof at all and I received no receipt. Asked for a receipt so I could pursue a warranty claim with manufacturer but they’re not responding. DO NOT SHOP HERE.

Steve is always forthcoming and accommodating; did a top-notch tune up of my bike this morning. Great service all around!

We brought two smart motion X city E bikes of Dazza on his recommendation We’ve done over 5000 km on them and have had zero problems apart from a… Read more

bugged battery which he got us a new one under warranty and he did all the paperwork. Great guy and great shop. Totally recommend him.

I took my brother's bike into Bike Culture in Belconnen in ACT to get them to fix the gears, which they did an excellent job of and at very short… Read more

notice - and they also replaced the pedals (with my permission) as they were about to disintegrate. Excellent service and very speedy, the bike is working well now !

Purchased a used battery pack from Cap Rouge in 2020. I reported intermittent connection issues early during the warranty period in 2021 and received… Read more

troubleshooting assistance at the time. The issue later reoccurred and never went away .

Cap Rouge advised they could not assist further due to the age of the battery, the fact it was not returned during the original warranty period, and because the pack had since been opened for inspection. They offered a $100 discount toward a replacement battery.

While I appreciate the responses provided, I was disappointed a more substantial repair or goodwill solution could not be reached given the original fault history and cost of the battery. Distance and lithium battery freight practicality were also factors in not pursuing the matter further.

Below is the photos of what the battery looks like on the inside when it was opened for the first time.

Purchased a Tebco Transporter electric trike from the local bike shop, this to replace a 15 year old homier pedal trike.. So far the transporter has… Read more

been fantastic, easy to ride and has lots of great features, ie 7 speed auto gear change, fully insulated pack on the rear rack, front rack, full colour info screen for speed, battery power etc. The build quality is excellent and so is the paint work! This trike is great quality, but be aware that quality costs! This bike Has a recommended rental price of $3699 but it is worth the money!!!!

Great bike best service – Picked up my new Alpha from Mitch love it had a bit of a drama he says bring it in I’ll build you another one no hassles . The giys and girls are… Read more

super chill and the bike is fantastic to ride. Did a forty k ride no sore butt or shoulders . Thanks guys great product will send all my friends your way