Best Bike Shops

Hey, my name is Alex (commonly known as Leadfoot). I recently went to a 99 Bikes store in Artarmon as I was changing my lifestyle & wanted to include… Read more

something thrilling & adrenaline-pumping. In not riding bikes since my late childhood, I was amazed to find the bike they had available at the time - a Silverback Series 9 29" Hardtail. Perfect choice for my desire of a bike between $700-$900, at a sale price of $769 down from the original $1099 & all I had to do was join the club. One of the store workers named Liam immediately convinced me that this was the right choice for me & I happily put a deposit onto it & within days picked it up along with the equipment needed, altogether paying less than 3/4 of the full price. The bike truly is a beast & quite capable, whether on path, off-path, road, or wilderness & bike tracks. Quite a strong & wonderfully designed thing & my getting used to mastering the switching between its geers & suspension hardness is truly fun activity to take on at any time that I am bored - or just need some adrenaline pumping & a thrill. Great job 99 Bikes!

Quick service , good prices For MTB products love shopping at Crooze

On the 3rd of March 2026 I submitted a warranty claim for a broken frame on my Polygon Stratus S5. Up until that point, the bike had been performing… Read more

fine and I was quite happy with the purchase. However, that was all very soon to change.

On the 10th of March I was informed that the claim was accepted by the factory and that a replacement would be sent.

Since then I have had to constantly follow up requesting feedback and status updates. After much back and forth, I was told the ETA on the frame was the 1st week in May and then on the 13th of May, was told that the frame was in a third party warehouse in Australia. After a lot more follow up emails and status requests, I was told on the 26th of May that the frame was in the Bikes Online warehouse and would be dispatched first thing the following day.

After a lot of further frustrating requests for updates, on the 17th of June I was informed that they couldn't locate and track the parts that arrived in that particular shipment and that a manual check was being performed. That was the last communication and as of the 25th of June, my request for further updates has been unanswered. I am left struggling to believe that over a month a bicycle frame could not be located in their own warehouse, or if indeed it ever existed.

I would have to say this is the worst experience I have had with any dealings with any retail shops or warranty claims and approaching 4 months since lodgement of claim I still have no visibility on any timelines of when or even if this will be resolved!

I would strongly recommend purchasing through a local bike shop who you can deal with in person for anyone looking to purchase anything of any value whatsoever.

Leitner you can phone and actually talk to a real person, "Misc" at Leitner, one-word SUPERB!! so informative and helpful, I could not have asked for… Read more

any better, ordered bike, changed order, small refund, reordered another more suitable bike, delivered in 3 days, ordered on the 14 June 26 received bike 17 June 26, Terrific.

Exceptional service from Beth, answered queries fast, assisted with purchasing and returns when things didn't work out. Ended up with an awesome helmet.

These guys are not sales people; they know bikes and build them. The owner is so honest and helpful. I was interested in his $5000 ebike but he… Read more

suggested one that was much better suited for me, which a couple of thousand dollars cheaper. Quality parts; quality ebikes; quality service! Thank you Johnson!

I bought my Dragon Cyclone Pro and have been really happy with it. The team took the time to answer my questions and made sure I understood how… Read more

everything worked before I left. The scooter has been reliable and comfortable to ride since then. Overall, it was a great purchase and a positive experience.

Appalling customer service. False and misleading statements. Website states fast delivery. Stock shipped from Rwdfern Warehouse. I ordered 2 eBikes.… Read more

Told they were shipped but they cannot provide shipping details or courier information. Bikes shipped from third party partner in Melbourne and not.from their Rwdfern Store as stated.on their website. 3 days have passed. Keep getting the same response - following up. Will.contact.ypu when we have more information. But the you hear nothing. Absolutely pathetic customer service. Look elsewhere to buy your eBike

Incredible customer service – Just want to thank the manager and staff at samson cycles. Had a problem with getting my tyres pumped (valves weren’t engaging properly) on Wednesday… Read more

11 sep. no problems they stopped what they were doing got is sorted for me and back on the road so i got to work on time. The manager wouldn’t even accept any money and said it was all good. Where do you see this type of service anymore! Great community bike shop that everyone should support

They had a package of tyres and tubes, that suited my needs and keenly priced. I had a question after ordering, it was handled quickly and with an excellent level of detail.

I am not very good at computer stuff on my fone so to discover Escooter Australia as we needed urgently to buy a new charger for our scooter. Even… Read more

calling places gave me no joy whatsoever. Until I found this company. I was able to find the exact one we needed. Being overwhelmed I bought it without a problem until I realised I had forgotten to fill in my street name. Panic set in and I emailed the company immediately not expecting much. They answered swiftly and corrected my mistake. The only but serious thing was with the couriers. I had counted down the days for delivery until the last day and decided to call the company as my Norton security wouldn't allow me to download these couriers so I was unable to track it. After my email was prompt to say it had been delivered. My flatmate went to check it out and it had been left on my doorstep. There are 200 flats here and without the companies swift replies I believe it would have been stolen. Thankyou Escooter for making this purchase work so well for me. Regards Deanne

VERY GOOD SERVICE – We purchased a spare wherl bike rack and it fully met the description offered when it arrived promptly and in perfect condition . Will definitely use this company again.

Review update: My warranty claim has been refunded with the help of a different CS Manager. I'm glad that they were very receptive and understanding… Read more

this time! Thanks Monica for the assistance in dealing with the issue. - - - - -

Appalling warranty claim process and communication.

I've had warranty issues with a pair of Bont cycling shoes I purchased through Pushys (Riot G) because of a manufacturing defect. They were only helpful with the return process, but the follow-up was horrible.

For two weeks after I successfully returned the shoes, there were no communication even after I made several attempts at emailing them and raising a new ticket.

When they did get back to me, they did not provide any actionable suggestion and only said "the team could not identify any problems with the shoes, Sorry but we can't see the issue that you are describing."

I was jaw-dropped, I have provided all the measurement, photos, and description as detailed as possible. And so what am I supposed to do now that the shoes are with Pushys?

I have responded back to their email, but currently, I have as yet received any next steps for this warranty claim. I am expecting another 2 weeks wait, or even longer for them to respond back.

I am a customer of 4 years, and this leaves a bad taste in my mouth.

We had a wonderful experience with Ferd from Reid Cycles. Would highly recommend!

The scooter is great. It has so much power it spins the wheels when you take off. The transport company Allied express are hopless they were two weeks late and could not tell me when it was.

Do not deal with these people, the mobile to answer back dont exist. They have no idea what they ate talkjng about then offer you a $1500 to discount beware beware beware

Really fantastic service – Bought my electric bicycle from TEBC - Tony the Manager delivered it to my home, talk about going the extra mile, Tony would have travelled about 24… Read more

miles, to Deer Park. Tony went thru all the functions of my new bike, then watched me do a test ride. My new bike is extremely well built, good components. I am extremely happy and confident that TEBC will back up my purchase, & answer any queries I may have. Don't bother looking at other bike companies. TEBC is the one. They are truley professional.

I went looking for a second opinion for a problem with my scooter's display. Harley was quick to respond to my inquiry and I organised to visit his… Read more

workshop the next day. Harley was friendly, helpful and was able to spot the problem within a few minutes. I'm very happy to have found Bike Scooter Garage and I highly recommend if you need help with your scooter. Was well worth the 50 minute drive from the Gold Coast.

I wish I had of read these reviews first 9 days ago I bought two bike tires paid for them then I didn't hear back from them so 5 days later I sent a… Read more

email asking when are they going to ship my order I got a reply saying their sorry they haven't got them in stock even though they are still advertised on their website and Google search saying available I asked for the refund and they agreed It's been 4 days and I haven't received it I have sent another email asking why haven't I received my refund now they are ignoring me I've put in a dispute with my bank they need to be reported to the ACCC please don't buy from them

Had an issue with a tyre (bike purchased elsewhere) & staff at Warrawong store helped me. Appreciate the great customer service.

Unfortunately the product I purchased was "out of stock". They said that they will provide a refund but it is yet to come and they have stopped all comms. Wish I had read these reviews prior to buying. They are a scam shop.

We brought two smart motion X city E bikes of Dazza on his recommendation We’ve done over 5000 km on them and have had zero problems apart from a… Read more

bugged battery which he got us a new one under warranty and he did all the paperwork. Great guy and great shop. Totally recommend him.

We purchased 2 x 333 in the mid year sale. We got an order confirmation email (so I know they had the correct email address) but we then didn't get… Read more

another email from them re shipping, tracking or delivery. We used their website chat function to say we hadn't had any correspondence - but they didn't update anything. We had to go directly to the courier to find out where they were and when they would be delivered. Then they were delivered and one bike didn't work. There was a lot of back and forwards with them via email, no phone calls, delayed response times, and we have ended up having to take the bike to a nearby stockist to diagnose the problem - which was a factory fault and we're now waiting for a part to be sent to the bike store. Repair could take another week. So three weeks after ordering the bikes, we only have one. All communication to FR, the transport of the bike, communication with the bike store etc has been initiated by us. All responsibility has been taken on by us. In my opinion, Flight Risk should have sent us a new bike and taken responsibility for repairing the first one themselves. Its been a really disappointing customer service experience. I expect more after spending $7500 on two bikes.

I took my brother's bike into Bike Culture in Belconnen in ACT to get them to fix the gears, which they did an excellent job of and at very short… Read more

notice - and they also replaced the pedals (with my permission) as they were about to disintegrate. Excellent service and very speedy, the bike is working well now !

Purchased a used battery pack from Cap Rouge in 2020. I reported intermittent connection issues early during the warranty period in 2021 and received… Read more

troubleshooting assistance at the time. The issue later reoccurred and never went away .

Cap Rouge advised they could not assist further due to the age of the battery, the fact it was not returned during the original warranty period, and because the pack had since been opened for inspection. They offered a $100 discount toward a replacement battery.

While I appreciate the responses provided, I was disappointed a more substantial repair or goodwill solution could not be reached given the original fault history and cost of the battery. Distance and lithium battery freight practicality were also factors in not pursuing the matter further.

Below is the photos of what the battery looks like on the inside when it was opened for the first time.

Purchased a Tebco Transporter electric trike from the local bike shop, this to replace a 15 year old homier pedal trike.. So far the transporter has… Read more

been fantastic, easy to ride and has lots of great features, ie 7 speed auto gear change, fully insulated pack on the rear rack, front rack, full colour info screen for speed, battery power etc. The build quality is excellent and so is the paint work! This trike is great quality, but be aware that quality costs! This bike Has a recommended rental price of $3699 but it is worth the money!!!!

Fantastic service, prompt replies to enquiries – These people are awesome, friendly and ready to help anyone, nothing is too hard. Enquired and ordered products in the evening, product had shipped before midday the next day.

Great bike best service – Picked up my new Alpha from Mitch love it had a bit of a drama he says bring it in I’ll build you another one no hassles . The giys and girls are… Read more

super chill and the bike is fantastic to ride. Did a forty k ride no sore butt or shoulders . Thanks guys great product will send all my friends your way

What a shocking business! They ripped off my 14 yr old! He paid for a BMX online and it didn't arrive the same as advertised. Paint chipped,… Read more

decals damaged and no pedals! He paid for the premium freight company but it was sent with the cheapest. They offered to give him a refund of the difference but it was never given. They offered $50 for the paint chips and decals but that money was never sent to his bank. They sent some pedals but they look like they've been in someone's back shed for a decade - corroded! We emailed and sent photo's. We waited then we telephoned. They said people had been away sick. Then it was that they were awaiting response from the supplier. Then they blocked my son's email address : ( He's 14 and just wanted a cool BMX to ride! I wish I had read this review page before my son paid for this bike.

I bought 2 NCM Milano bikes from Leon Cycle UK site on 18th April. One was delivered after 5 days - only 1 day late so not a disaster. It is now 5… Read more

weeks later and still no sign of the other one. Apparently, according to customer service department the warehouse couldn't find it, then 2 weeks later they thought they had found it and told me I would be updated. Still nothing. No proactive updates and not one word of apology. Nothing short of useless. I'm actually enjoying the bike that was delivered. I just wish I had both of them and that someone in this company would actually do something. I am hoping that this review prompts some action - unless they just don't care.