David Jones Storecard

I currently hold the David Jones Prestige Credit Card, which comes with a hefty annual fee of $295. Unfortunately, my experience has been extremely disappointing and does not justify the cost. The customer service has been particularly appalling. I recently had to speak with both a team member and a supervisor—both of whom were exceptionally rude… Read more

and unhelpful. When my card was unexpectedly blocked during an international transaction, I was left stranded with no access to funds. Instead of offering any apology or resolution, both representatives insisted it was a system-triggered action and refused to acknowledge the inconvenience caused.

Additionally, I’ve had ongoing issues with the card not being accepted on many online platforms—something I’ve never experienced with my other credit cards. For a premium product, this is simply unacceptable.

My partner previously held a David Jones American Express card and had a significantly better experience, which makes the current service standards even more frustrating by comparison.

If you're considering a credit card with a $295 annual fee, I strongly recommend exploring other options. Many alternative cards offer superior customer service, better international features like travel insurance and lounge access, and a more reliable rewards system.

Customer loyalty means nothing today – After wrongly cancelling my David Jones store card due to lack of information given to me by American Express about changeover to new financial service, I went to David Jones today to try and reinstate my store card. Told wasn’t possible. Thanks for nothing David Jones after over 40 years of customer loyalty! Won’t be purchasing from you in future Show details

Online purchase I didn’t make – When I log on to David Jones online it tells me all the purchases I have made. Yet a statement arrived with a charge I do not recognise. No one seems to be able to tell me what the goods were that were bought. This is unacceptable. All transactions should be able to be traced. Show details

MY BEST CHOICE WHEN SHOPPING...especially having to attend birthday celebrations right through the y – I am really pleased to have my David Jones Store card which I have had for the past 20 years. For an example..it is not possible to give a cheep gift to a loved one, when you were invited for a celebration. Having a David Jones Storecard has been very helpful for me at such occasions.

Appalling service trying to activate DJ store card – I have been sent 2 DJs store cards and had 6 phone calls to Amex as although I’ve activated them online they were declined. Each time the person I spoke to (Anna) said they were registered. However they weren’t. The ladies serving in DJs did their best to help but it’s obviously an Amex problem. One way to lose Customers! Shop at MYER and you’ll be happier! Show details

This is not at all good – I give no stars. I have been on live chat, have phoned various phone numbers,I have been cut off, I have wasted 40 minutes, and still not been able to activate my new store card. If the store card is discontinued how come I have just been sent one.

Terrible - experience was so bad and stressful that I will never shop at David Jones again – I was transferred from a David Jones card to the Amex card without my consent. I tried to payout the card and it took me over a year and many calls. I transferred the amount as advised by the call centre and then asked them to cancel the card. Statements kept arriving. I would call again, and the call centre would assure me they would sort it, but… Read more

it would continue. This went on for over a year. Eventually after asking them to fix it or I would make a complaint to the ombudsman, I was assured it would be fixed. However, they refused to provide reference numbers or an email confirming the conversations. Statements stopped arriving so I thought it had finally been sorted - until several months later, when I got a letter saying they were taking action over approximately $25 they claimed I had outstanding, which I had never received notification of! In tears, and very distressed, I called and was put through to an Australian based service representative. I am still not confident that this has been sorted. Complained to David Jones and was fobbed off and told to contact Amex.

Old World Loyalty – Today, my wife and I shopped at both Myer and DJ’s. Myer has a simple loyalty system. A number that gets you benefits. DJ’s requires you to sign up to an Old World credit card linkage with Amex. No thanks. Thankfully most retailers now have a simple App based loyalty programme. DJ’s - look at Woolies.

Store Card Activation - keep trying!! – Well done Maxine!! I am also sitting here trying to 'activate' my store card, and having great difficulty. Not that I am unable to find my way around a computer, I just find their website very difficult to navigate. I have also had my store card for around 30 years. I too believe they have also lost their customer service to those who have stood by them, and 'shopped no where else' for many years.

No accolade for activation – The electronic activation site provided with a new card does not exist as a directly accessible domain. Why is it that this process is not made SIMPLE?

David Jones Card – Not Satisfied. Have tried twice to have my address changed on my DJ card and cannot believe that it would be so difficult. Still not changed so will cancel. American Express no wonder and I have had my card for over 35 years.

No more – Disgusted with the $ 3.00 charge for paying my account at the PO. I had been sick rather than not pay on time and get a huge charge paid kt at PO. When did this start?I am sure it is another way for Amex to get more money. Never again. Istopped all our personal Amex cards hears ago because of similar tactics. This may be my las caccount with so called Daviv Jones ruled by Amex .

CARD DECLINED – I totally agree with Lizard. After spending huge amount of money at David Jones and paying my Amex card completely before I went shopping again. A simple purchase of $13.50 was declined with my Heritage (over 50 years) card and Amex David Jones card. I had some shoes on order and when the salesperson rang several days later for details of card,… Read more

I advised that both cards had been declined. She said we will try cards again. Guess what, the sale of $200.00 was accepted!! What happened? This was about 8th November, 2018.

David Jones has no responsibility on its issued storecard – I was charged over the counter fee due to a misleading statement at the store card account statement. I called the contact number and my claim was rejected. I emailed my complaint to DJ but was asked to refer back to the number that I had called ( apparently it was AMEX). It appears to me that DJ has no accountability to the payment charged to the customer. If there’s an issue talk to AMEX. I’m very disappointed on David Jones Customer Service.

ERROR messages to every request – This card is the most user unfriendly card I have ever had the misfortune to own. Not only are you embarrassed and confused when your card is declined at the counter but Amex card services dont know what is going on either (after spending nearly an hour on the phone to them instore) Not only this, but I can't get any information online without coming up with ERROR messages. What the hell went wrong??

Card renewal frustration – A new DJs storecard arrived in the post. I followed the guidelines to activate it but like others have written, there was no option to activate a storecard. I already have an AMEX, I don't want one from DJs. Such a waste of time.

No way to activate a new David Jones Storecard – I tired to help my wife to activate her new David Jones Storecard, and found it always gives an error wheh submitting the activation request on its activation website. Thought it was a temporarily issue, and tried it again and again in different time of the day and on different days, but to no avail. Did a research about this card and found this… Read more

discussion in Product Review. Realized it has been a problem for a long time. Wondering why a sales assistant still recommended this card to my wife while she was shopping in David Jones, if this card can't be activated.

They need to be contactable – Last year I rang to get a pay out figure for my washing machine which I purchased on a interest free plan. Now I have been hit. with a statement saying I owe $232.20. I did previously receive a letter from American Express saying I had accredit for that amount they said they would pay into my bank account. I do not have a direct debit set up on my… Read more

account. Today I found that they have deducted the amount from my savings. They did this without any authorisation from myself. I have been with DJ,s for 48 years and have cancelled my card.

Frustrating in every perspective – After finding my David Jones store card had expired months ago without me noticing or being informed, I finally after two previous requests, received a new card. Next came the difficulty of activating. Not only is the lack of details in the accompanying letter unhelpful, when I finally managed to find the correct page, every time I filled in… Read more

the details required for the first step, the page froze. American Express get your act together. David Jones what about finding a better operator for your credit cards : it reflects poorly on you.

Trying to Activate David Jones Heritage Store Card – After been ing a DJ's card holder for over 30 years and been extremely happy with it I am so disappointed in the card service now. I didn't get a replacement card when mine expired in 2017 but was still able to use it until I was in SSydney in March. Tried to shop but card declined so then waisted 2 hrs in office on phone to American Express and… Read more

they where going to replace my card. No luck.

Was again able to use old card on return to Perth until I went to pay last bill.

Another long call and have now received new Heritage Card.

But try activating it!!!!!

Have tried online and by phone.still no luck.

Where do I go to now????

David Jones and American express rip off customers – After having a David Jones Amex card for several years earning points, my goal was to get to $2000. When I finally got to this limit I purchased a washing machine thinking I could pay for it with my points which would still leave me $1000 or close to. When I went to claim the points which should have been 133,000 for each $1000 they had changed… Read more

the points system so you needed 200,000 points to actually redeem the $1000. I was very angry as it has taken years to achieve this goal. Now they have changed the posts. I can understand if the points increased from a certain date but it should not affect what you have already accrued. This is just not ethical at all. I will be fighting this as I remember calling the phone line and speaking with a team member and they assured me that the points would not be taken if I did not use by a certain time, they neglected to tell me that the rules had changed.

I will be fighting this and as soon as I get my points I will be cancelling this card and warn anyone thinking of taking an Amex card with DJ's not to. It is a rip off!

David Jones is making it very hard to be a customer – I rated card as terrible as it was near impossible to activate, some people may give up altogether. There were technical problems when i tried to purchase online this morning as a result i wasted a lot of time and eventually had to make purchase over phone. This afternoon I tried to activate store credit card following all directions with no… Read more

success, another waste of my time

Eventually activated over phone.

What is happening to our once service driven David Jones?

DJs Heritage Card - activation - (its confusing - but still straight forward) – Follow the sticker. Type into your web browser, davidjones.com.au/activate , remember type the whole address, including the forward slash, do not just type david jones and think you will find the "activate" address...this will take you to a screen that displays an AMERICAN EXPRESS card...as opposed to a DJs card, continue, fill in the blanks… Read more

of the American Express card with the numbers as displayed on your DJs card, and keep going.

You will complete your activation.

At no time through this process will DJs or DJs logos appear.

Please note: This means there is no such thing as a true DJs card. We now have an American Express card dressed up in DJs Heritage Card clothing, with the attendant AMEX late payment charges and fees...buyer beware.

they dont want your storecard – After getting a humiliating letter from David Jones about being overdue when I thought I was in credit I then tried to activate my storecard but could not find where to do it on the website. However when I rang to talk to them there was a button to push to CANCEL my storecard. I immediately pushed the button and my account was closed and I was… Read more

ecstatic. They want you to cancel your store card account because they want you to have an American Express card with a high interest rate!!

its very frustrating – trying to activate your card on line , keeps taking you to American express. you need to fix the problem if you would like more people shop at your store. your choice!!!

Activate card impossible – This is the worst system ever, could not activate my card no matter how I tried, asked question no one could help, crap on you David jones

Cannot activate card – This is most confusing to simply activate my card. I was directed to American Xpress which I do not want --all I want to do is activate the card and if I can't do this easily I will not shop at David Jones. I do not know if it is activated or not so I won't bother with it. David Jones please look at your disgruntled long time customers comments for we do not want American Xpress! Remember there are plenty of other stores out there