Diana Ferrari
Verified104 reviews
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Website issues took so long to resolve that by the time I finally tried to buy the boots the sale had ended. Despite the site history clearly showing they were in my basket 48 hours before it ended. The website would not allow me to put in my address, despite it being a drop down from their site, as it said the postcode was wrong!! By the time… Read more
someone from Diana Ferrari responded with second rate advice which failed to take into account the details I’d emailed, when I went back the sale had ended. They won’t honour the sale price despite it being an error caused by their site. Looking at the reviews of poor quality I now feel maybe I had a lucky break!! My annoyance at being mucked about by Diana Ferrari not honouring my order was in hindsight a good thing. If you want to buy gumboots of QUALITY stick to MERRY PEOPLE, a great quality product and compared to the time wasted on this site and its responses, well worth the price. I will be returning the other 2 pairs of shoes I bought from this company via a store as I won’t support poor service and poor quality products especially at the HIGH COSTS they are charging. If you want customer loyalty Diana Ferrari then show your CUSTOMERS LOYALTY instead of hiding behind second rate excuses and email only contact. If your shoes are the same quality as your website and your customer service responses let this be a WARNING TO ALL. STAY AWAY FROM THESE BRANDS DIANA FERRARI AND SUPERSOFT they are not as good as they once were.
Very impressed. first pair arrived the day after ordering and the 2nd within 3 days. Lovely shoes - exactly what I ordered. Fit perfectly. Communication with the company was immediate and courteous...will DEFINATLY go back again and no hesitation whatsoever recommending Diana Ferrari to anyone. BRILLIANT ~!!! Show details
Disappointed sale item could not be supplied and when queried after one week to say the shoes were still displayed as available was advised it take 24-48 hrs to update website. Two weeks later they are still showing as available!
Reviews with attachments
NEVER buy Diana Ferrari!!! – Less than a year ago I bought on-line a pair of black ballet flats and a pair of tan dress flats. Ballets too tight - sale price so couldn't return - got the next size and same in tan. Black perfect fit, tan too big!! Tan dress shoes perfect so ordered same size in black and too tight!! How can the tan colour in the same style be a size up from… Read more
the black - and in both styles I bought!! I wore Ferraris for years, probably 1980s to the 20-teens so thought great, a brand I know and trust. I'm sure glad I didn't pay $179 but even $99 on sale - given 2 pairs went to the op shop, is a lot. And then to make it even worse - the soles started crumbling. I live in a little country town, wear good shoes out occasionally and for short periods, not walking far, but on Sunday, sitting at home with friends, a pile of black crumbs was gathering on my rug - my shoes disintegrating while I was sitting still!!!!!
Supersoft brand for wide feet only – I love the supersoft brand and idea but often find the shoes too roomy on me which leads to rubbing. Be great if they could make shoes for regular and narrow feet as well as wide feet. Show details
Faulty shoe construction blamed on wear and tear – Bought a lovely pair of black suede Lisshele shoes with diamonte rivets in late 2022 for my son's wedding in 2023. Wore the shoes four times tops, May even have been only three and only for a couple of hours at a time. The last time the diamonte rivet literally unscrewed and fell off but I didn't notice till it was lost. Contacted DF and asked if… Read more
they could help me source a new diamonte rivet. One would assume they could track one down from one of their factories. I wasn't in a hurry. They couldn't so offered a full refund. Then when I asked if they wanted me to return them they changed their mind because they said they were purchased outside the refund timeframe. I didn't provide a receipt. They were able to track my purchase from my name and email I assume. Interesting that they could do that but not track down a replacement rivet!!! I pointed out they are not fit for purpose and that I can't wear them now. Got offered 25% on cobbler repair. Where is a cobbler going to find the same rivet? Or, 25% off a new pair if shoes because it was assessed as wear and tear. I sent photos of the shoes in perfect condition, except I have now noticed the heel is already starting to deteriorate. The quality is obviously very poor for $169.00 pair of shoes. Eventually told to source my own similar rivet, which I can't of course. Lost me as a loyal customer. Very disappointed I now have a lovely looking but unwearable pair of expensive shoes. Honestly, who would put unscrewable rivets on shoes. They should be fixed in place!! You would think they would want to help genuine customers seeking a simple solution but it's all about the money. Makes me very angry. I would have continued as a loyal customer and spent a lot more money in future but will show my feelings with my feet and never walk in their stores again. Customer service is such an simple solution but they just don't get the concept and obviously don't care about their customer. That's retail for you.
Dianna Ferrari Boots - Inferrier quality – In less than six months the rubber on the bottom of my boots wore through to the main heel and started to damage the heel. Given the period of time and the price I paid, I would expect a refund, replacement or even an offer to pay for the repair cost. In response I was advised- “There are many factors that determine the life span of a pair of… Read more
shoes. For example – pressure, type of surface you generally walk on, the amount of walking you do (how many KM's you walk daily) and the way you walk (lift your feet, dragging your feet, etc.)….Please feel free to take them to a local cobbler if you would like further advice! They might be able to provide you with possible options. However, we cannot guarantee that a cobbler will be able to repair. On this occasion, taking the timeframe into consideration and that our Assessment Team have deemed this general wear and tear, we will not be able to assist you further.“ This is the exact same response as another complaint on this site! The reason I put this into a review is to remind you - buyer be aware and price does not always mean quality! My $199 boots should not need repair in under 6 months (mostly worn in the office). I am really disappointed as they are really comfortable and the leather is nice, however the soles are terrible and don't wear well at all.
Shoddy quality and fit – Returned shoes which were poor quality - leather stitching unravelled, fit is sloppy and completely different to previous identical pair brought 8 years back. Shoes then were made stronger, quality control and leather superior. Will not be buying Diana Ferrari shoes again. Show details
Positive reviews
Bought shoes online on sale. Size 5 sadly still to big. Emailed enquiry re returns quick response and returns label emailed. Free online returns. Wished the shoes had fitted as they were a great price but customer service was good as was the returns process. Quick delivery of shoes via Aust Post to my parcel locker too so convenient. Show details
I love the oaks sneakers onto my second pair of white ones , I have bunions and there was no wearing in , I wore my first pair all round uk on holidays all day no discomfort whatsoever, it’s the only sneakers I will wear now , and they look so smart , Show details
Great Service – What great service, my order delivered within 2 days. Love the slides as I had some last year and wore them out, so comfortable and easy to wear I just had to have another pair
Negative reviews
Very disapointed by Diana Ferrari. 2 days after I ordered a pair of boot while it was on sale, they cancel my order saying that it's not available in my size, however still after 2 weeks their website shows another 3+ pairs of the boot is available in my size but the price is double. They cancelled my order to sell the boot in more price. Very dudgy and unethical behaviour. Never buy their product again
Diana Ferrari used to be my favorite shoe brand as i wear size 11.5, 12 Aus as a woman. I have noticed the sizing have changed and now according to their charts i would be a size 13-14? They no longer stock larger sizes for women. It is so frustrating as the fashion industry is happy to provide larger clothes for large people but they fail to… Read more
provide nice larger quality shoes for tall women. Considering the new generations are becoming more and more tall and larger sized.
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The quality of Diana Ferrari shoes has rapidly declined as prices increase. Over the last year I purchased shoes, boots and sandals and have been disappointed with them all. I always go up a full size in boots, but this time they were so small across my foot that I could not zip them up. The shoes and sandals absolutely stink as soon as they warm… Read more
. Must be something in the leather process or glue. So embarrassing they can't be worn. Very sad that this has happened as the designs are still lovely but I will no longer purchase.
Recent reviews
Avoid buying online – Shockingly bad customer service. Ordered four pairs of shoes online on the diana ferrari website - received four pairs of completely different brands of shoes, only one brand diana ferrari - but not the shoes that I ordered. Ordered early to receive the shoes in time for holiday, now no shoes as I'm about to leave on holiday.
Defect shoes for online customer – I bought a pair of shoes online. I have had many diana ferrari shoes over the years but all from shops. This one when I wore it to check, it was squeaking in one foot. I had to film myself with the shoes and record the squeakfor them to agree the return. This took many phone calls and emails. Another dressy pair($150) which I thought were ok… Read more
when I tried them quickly. But it was some weeks later when I was out in a party with those shoes on and suddenly I realised one of the shoes has a different pattern in the middle of it and it is very obvious. So I feel very self concious when I wear those. Never again shoes online for me.
Not what they used to be – Purchased tendra sneakers in white as I’d previously purchased similar in supersoft that lasted years and were like wearing slippers Sadly these new ones are awful my heels Keep slipping (yes it’s correct size ) they squeak? they look good but are poorly made Emailed customer service twice but no reply Show details
Online sale a rort...update – I finally got in touch with a customer service rep. I explained that the shoes were on sale online when I ordered them, but then the price changed once ordered. She advised that I send her the site offering the special price. I said that would be a bit hard if that sale was no longer on and that she would have a much better chance of looking up a… Read more
recent sale than what I would. I was then told if I didn't want them I could just send them back. I called the delivery company and told them to send them back to the company straight away. Still waiting for my refund. Interesting that an organisation would prefer a customer return an item rather than honour an online offer. Kylie g
Go to Williams Shoes – Ordered two pair of shoes online that did not fit. Attempted to contact and email Diana Ferrari. No response over several weeks. Eventually found another link which resulted in a reply and a return label. Returned shoes and initially appeared to be credited for one pair only then told to check my bank statement. Asked if two pairs could simply be… Read more
exchanged for a bigger size but they don't do exchanges. The result was I could not order the black shoes again as they no longer had my size. I had to pay an extra $30 for the tan pair of shoes that I ordered a few weeks ago. Very bad customer service. I will not be ordering online from this company again.
Such poor quality. Comfortable Shabby and broke apart at straps and soles. Will never buy them again – Terrible quality. Went shabby very quickly. Broke between straps and sole. Show details
Shoes were mis-sized – I ordered a pair of tangerine flats from Diana Ferrari. They were the last ones available so I was happy to get them. When the shoes arrived they seemed pretty tight but I looked at the size on the inside of the shoe, it indicated they were the correct size. I assumed I might have to wear them a couple of times to stretch them out. They were not the correct size - they never stretched out - and I now have to give them away. Show details
Very disappointed in poor quality – I have bought Diana Ferrari shoes for many years, they used to be high quality shoes that lasted. But that is no longer the case. This year alone I have returned 2 pairs of Diana Ferrari shoes as they fell apart within a month of purchase. Stitching falls apart, soles literally crumble and disintegrate. I get more wear out of my $15 Kmart shoes.… Read more
There’s clearly something wrong with that. I recently went to a shoe repair place to have my boots repaired, yes another pair of Diana Ferrari’s I haven’t had long and even they commented on how the quality of your shoes is becoming poor. Their exact words were ‘the prices go up, the quality goes down’ I won’t be buying your shoes again.
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Bitter sweet review Choosi DF Black Leather – I'm sad to leave this review, I feel in love with these boots over 12 months ago when I first saw them but at the starting price of over $200.00 I couldn't justify the purchase.... a week ago I saw they were on sale for 55% off making them $99.95.... thought to myself, WOW I have to buy these.... Received them today and I'm shattered. They are… Read more
extremely difficult to get on with the narrow opening and OMG even harder to get off.... I absolutely regret the purchase :-( Diana Ferrari designers really should've put more effort into the practicality of the ease of putting this ankle boot on and off... maybe a zip at the back or side... It definitely left me with anxiety. I'm tossing up whether to keep them or sell them as second hand now. Buyer beware. Try before your buy!
2 pair DF shoes very disappointed !!! – NO foot support…..whatsoever. So very disappointed, yes soft and light.
Used to be my go to – Whenever I needed a new pair of shoes, Diana Ferrari is where I would head. I could always find what I was looking for and the sizing and quality were always spot on. Unfortunately I think the time has come where I need to find a new go to brand. The last 4 pairs of Diana Ferrari shoes I have purchased have been unwearable. They ranged from… Read more
sandals to sneakers and unfortunately not one of them fit correctly. I purchased my normal size in all, and even went up a size in the sandals, however my foot was so cramped and even after only trying them on I was left with red marks on my feet. Not too sure what has happened as my foot hasn't changed size, so I think the sizing of Diana Ferrari has. Such a shame!
Supersoft shoes stretch way too much till they are unwearable! – Bought a pair of Supersofts, within weeks they stretched beyond my size & I could no longer keep them on my heels. I tried all sorts of solutions but ended up having to throw them away. About a year later, I bought two more pairs of Supersofts, making sure to try them on for correct size & wore them around the house for a few days first, and all… Read more
seemed well. Within a few wears, again I could not keep them on my feet, as they had stretched out so much. I contacted DF for advice & was offered a refund if I returned them. I replied & asked for an address to do this. Then they reneged on the offer & said I could only return if they were new & unworn. DF clearly did not care about my issue & intimated maybe I hadn’t chosen the right size. This shows that they do not care about genuine customer experience with their product. It’s a shame as they have some nice designs & I wanted to wear their shoes.
Quality has dropped – Supersoft shoes are now a slightly smaller size and the leather is thinner and not as good quality. Very disappointed, as they feel so different to my last pair. I will probably change brands now.
Tryme sandles – I bought Tryme in Black and Tan. I only wore them this week. The quality of Dianna Ferrari is poor now. The side buckle is so flimsy that you can’t do up properly and it pops open continually during wear. They are difficult to do up because of this. I bought a pair of black long boots last season which were extremely poor quality and workmanship.… Read more
I have emailed as I did with my boots and have to provide photos, not sure how you can photograph a flimsy buckle coming undone! Waste of money, bought through style tread, money in the bin!
Disappointed by product wear and no offer of refund – In under a month my shoes started to lose colour at the top and other areas. Given this period of time I expected a refund or at least a credit. In response I was advised- “There are many factors that determine the life span of a pair of shoes. For example – pressure, type of surface you generally walk on, the amount of walking you do (how many… Read more
KM's you walk daily) and the way you walk (lift your feet, dragging your feet, etc.)….. Please feel free to take them to a local cobbler if you would like further advice! They might be able to provide you with possible options. However, we cannot guarantee that a cobbler will be able to repair. On this occasion, taking the timeframe into consideration and that our Assessment Team have deemed this general wear and tear, we will not be able to assist you further. “ The reason now I put this into a review is to remind us all - buyer be aware! Your $149.95 shoes may through your own wear in under a month , look like this.
Very disappointed – Bought the Blossum boots as a present to myself after saving for some ‘quality’ boots. I was horrified at the overall bad quality, glue smears and gouges in the leather, things were so bad that my mother assumed I had bought knockoffs. Am returning. Show details
Velcro buckles on shoes don't last rendering the shoes useless – I purchased the Majesta SuperSoft shoes with the velcro buckle thinking it would be easier than constantly doing up and undoing the buckle. However, the Velcro fails to stick and the shoes keep falling off making them impossible to wear. I received no help at all when I explained the problem to Customer Care. I strongly suggest you don't waste your money on these shoes.
Good Shoes For Immediate Use – Diana Ferrari produces good leather shoes that have comfortable fit and soles. The vinyl lining inside their shoes, however, disintegrate after a few years. The vinyl coating flakes off as one wears them. Hence, I recommend using their shoes as soon as one buys them but not keep them only for infrequent special occasions. Show details
Shoes not comfortable – I have worn Supersoft Diana Ferrari for years.I wore the Bounce style which was a beautiful shoe to wear.Like wearing a pair of slippers.Did not need socks.I recently purchased Supersoft in the Pia style as Bounce was not available.Very disappointing.Very uncomfortable.Hard on feet.Caused blistering.May have to wear socks and persevere.If no improvement.I will have to find another pair of shoes.Not happy after paying good money for them. Show details
Expensive and flimsy – Bought a pair of shoes I wore for 5 months and the material ripped open. Was told when I contacted customer service this was general wear and tear. Very disappointed and will not be wasting my money in future.
Happy customer – Ordered a pair of ankle boots on Wednesday afternoon and they arrived on Friday morning to my delight. Quick print service. I have been wearing Diana Ferrari shoes for years. I’m in lockdown at the moment so I purchased online. The boots are to my expectations. The only thing if I may suggest is STOP manufacturing in China as this cheapens the… Read more
shoe especially when you read bad reviews regarding quality of product. Other then that I’m a happy customer.
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