3,154 reviews
As of May 2016, Dick Smith has been acquired by Kogan.
AI reviews summary
Pros
Cons
Verdict
Customer experiences with Dick Smith are broadly divided between highly positive and notably frustrated transactions. Many shoppers appreciate the competitive pricing, easy website navigation, and surprisingly fast shipping times for a wide range of products. However, a significant number of negative encounters centre around unexpected annual membership fees and difficulties communicating with customer support or third-party marketplace sellers regarding returns and refunds.
I bought a simple screen cover for my watch, cost of $33 odd dollars, then about two weeks later Dick Smith or Kogan took from my Pay Pal account a further 129 dollars with out my content, when I finally found a contact for them they said it was for member ship HAHAHA what a joke its steeling plane a simple, I had to go to my bank to try and… Read more
recover the money, my bank said they do this stuff all the time and its not right, cancelled my cards, and ask them to recover the money, because Dick Smith basically said we have your money to bad.
My order has been sent to the wrong post office, I cannot find any help online or contact to find out where my order is. Will never buy from Dick Smith again. Also cannot unsubscribe from endless emails now!? Show details
Watch out for Dick Smith "SHIFTY" they automatically sign you up for a $129.00 membership fee without telling you. Ithought I was buying a phone wallet delivered for $23.96
Hi there, we'd be more than happy to help. Could you… Read more
Reviews with attachments
Delivered as promised. The overall visual effect is just what we were after. Our house has an open plan look & feel for this fan heater to warm it ,it consumes quite a bit of electricty. In conjunction with our ducted air it gives us the ambiance we sought. Installation is not yet complete as photo shows. But progressing well. Show details · 1
Great product at an amazing price. Super fast delivery. Thanks. Show details · 1
These where just what I was looking for they fit in the space where I wanted them well worth the price never had an issue with dick Smith products Show details · 1
We received our beautiful sofa within a few days. It’s well made and easy to put together. So reasonably priced fir such a lovely sofa. Show details · 1
Ordered and paid for a 90cm foam roller. Process very easy, quick and professional. Tracking advices included and delivery was as per purchase order. Excellent web site and I was kept informed of delivery nearly every day. Top marks. Show details · 1
I had a great experience. Easy to navigate website. Easy payment and fast delivery. The product is as advertised. Very happy with my purchase. Show details · 1
It was quickly delivered as in great condition. A USB cable, and a power adapter came with the phone as it was advertised. Highly recommend it. Show reply
Purchased 2 Magnetic Worklights rechargeable,for our Bbq area,very good price, free delivery,quick delivery too,very happy,smaller than expected but I didn't check what size they were Show details · 1
The website was easy to navigate with a good range of iPhones I was searching for. Payment went through seamlessly. The product arrived in 2 days beyond my expectations! It was well packaged and the essential parts were included. The iPhone looks as new and the first impression was very pleasing Show details · 2
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Needed a laptop for tafe, my first time ever owning one, so needing help from family to set it up, it’s plugged in and charging I got that far, I’m happy receiving it on time, only 2 days and was packaged beautifully and sage. The price was great and it’s what I needed, looks great! Just have to learn how to operate it. Show details · 1
Edit: They helped sort the issue out! thankyou for taking the time to help me resolve the issue, I appreciate it. I bought two presents for my nephews in early December. One golf ball ( pictured) turned up instead of the pack of golf balls advertised. It was not what I expected when I complained to Dick Smiths. (whom I have been using for years… Read more · 3
with no trouble online and in-store). They referred me to their marketplace seller, who said they would give me a refund but only if I paid in full for postage. The problem is that the item was falsely advertised and I expressed that I just wanted a full refund. Dick Smith kept referring me back to the marketplace seller. No one wants to take responsibility. So I passed on the issue to the ACCC and told Dick Smith's I had done so, quoting my complaint number, hoping the issue would be resolved quicker. I still have heard no resolution on this. The second item never turned up, so I flagged this to Dick Smith who again passed me onto the marketplace seller, who said they would look into it and to follow up. They said if I still didn't get the item within a week, to contact them again, so I did and flagged this to Dick Smith. The problem is Dick Smith doesn't want to deal with any of it, the fact that months have passed by now and they keep referring me to the marketplace seller. Dick Smith please take responsibility and deal with the issues at hand. All I understandably want is a refund.
Top notch service Quick delivery Original item Very sturdy packaging Came with all warranty paperwork and manual Item as described Show details · 1
Great service from dick smith, good price for my items & very quick delivery Show details · 1
Very fast delivery from Dick Smith. Have used the 8-page cross cut shredder a few times now. It's supposed to cut paper into 4x35mm pieces but doesn't consistently do this - see photo. The shredded paper needs regular clearing from the cutting mechanism (photo) or else the machine struggles. Using the rewind, forward buttons helps clear the… Read more · 3
residue. I've twice had small compacted pieces of paper lodge in the feeding shute making the machine inoperable. They are difficult to remove. Overall it is doing the job and I'm happy with the machine, particularly given the low price.
Smooth transaction. Fast delivery. Item as described. Product is great quality. Show details · 1
Latest follow-ups
I was very surprised at how quickly my order was processed and delivered. I placed the order on Tuesday evening and it was delivered on Friday. Super quick. Show details · 2
Follow-up · Ordered funko pop items for my grand-daughter. Delivery was free and the packaging was intact and undamaged.
I oredered a laptop on Wdenesday,Thursday the parcel came. Very good quality item. Happy with purchase. Show details · 2
Follow-up · Delivery was quick. The next day. Packaging was in good condition. Tracking was accurate.
Straightforward ordering, fast delivery, good order updates and delivery notifications. An observation, the item's packaging seemed a bit off colour and rough around the edges. Show details · 1
Follow-up · To add, the item otherwise was in perfect working order.
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Positive reviews
I was very satisfied with dick smith online purchasing, simple & prompt service, however I am less than satisfied with delivery,my item was ordered with the delivery date a priority as the item is a birthday gift but as yet hasn't arrived Show details · 1
I'm biased, no end. My family has always like Mr. Dick smith and his idea to make Australia Great!! I've always thought he should become political as he would do it in a nice way, and very few would question his caring motives. As for ordering, I have ordered and it was sent promptly not (Amazon 3-5 weeks) later. Show details · 2
Docreate handheld spot welder is excellent, very user friendly. For $50, it's a no brainer. Do your own spot welds on LiPO4 cells, (26650, 18650 etc.) Replace your own battery packs. Multiple settings, preheat up to 9 ms, adjust energy output. Battery life maybe a bit limited (only just got it) USB-C charge it yourself. Comes with spare weld… Read more · 1
strips and Cu electrodes. Feels nice in hand, cover included for electrode tips, USB charge cable and instruction book (takes a bit of intuitive translating). Well done Shenzhen Xingxi Tech. China Delivery quick and nice to see Dick Smith brand still exists - nostalgic even though not Aus owned and solely online now.
Negative reviews
Make sure what you buy as no refunds and no return postage paid by them and also a 30% restocking fee .So impossible to return as you loose 50% of the cost buy on eBay more honest free returns no restock. Show details
Hi Cashie, we'd be more than happy to help. Could you… Read more (+3 replies)
0 ☆ BEWARE DICK SMITH / KOGAN FIRST I am making this complaint because $258 has been taken from my bank account for a FIRST membership that I never signed up for, consented to or authorised. In August 2025, I attempted to purchase a product through Dick Smith. After placing the order, I discovered that the product was a presale and was not even… Read more
expected to leave the warehouse until months later. I needed the product then. I considered the way the product had been advertised and its availability misleading, so I cancelled the order and Dick Smith refunded it. I wanted nothing further to do with the transaction.
I did NOT sign up for FIRST. I did NOT agree to an annual subscription. I did NOT authorise recurring payments.
Despite this, $129 was taken from my account on 23 August 2025 and another $129 was taken on 23 August 2026. That is $258 taken from my bank account without my consent.
I consider these unauthorised transactions to be fraudulent activity and I have demanded the entire $258 be returned.
When I investigated what had happened, I discovered something even more concerning.
In 2024, the New Zealand Commerce Commission publicly warned Kogan Australia Pty Ltd, trading as Dick Smith, after investigating its FIRST subscription practices. Dick Smith had been using pre-selected fields that could result in consumers acquiring FIRST subscriptions they had not intended to acquire. Following regulatory intervention, Dick Smith reportedly stopped using those pre-selected fields and changed its process so consumers would have to actively sign up for FIRST.
Yet consumers are STILL reporting unexpected FIRST membership charges.
I have collected numerous recent consumer complaints covering the period since my own transaction. Again and again, consumers report FIRST membership charges they say they never knowingly signed up for, consented to or authorised. Many report the same $129 charge.
I am one of those consumers.
I never knowingly signed up for this paid membership. I never authorised these recurring charges. Dick Smith/Kogan took $258 from my bank account without my consent.
There are also numerous consumer complaints about misleading product availability, cancelled orders, products subsequently being unavailable and difficulties obtaining refunds. My own FIRST membership arose around an order that I cancelled after discovering the product availability and dispatch timeframe were not what I had expected when ordering.
BEWARE. If you have ever purchased through Dick Smith or Kogan, check your bank statements and PayPal account. Check whether FIRST has been attached to your account and whether membership fees have been taken without you realising it.
I want my $258 returned immediately.
Hi Ellie,we'd be more than happy to help. Could you… Read more
Disgusting experience. I made the mistake of buying something off the ar#$holes and now they won't let me unsubscribe no matter what I do. Multiple emails per day! I'll never spend another cent on anything related to Dick Smith or Kogan. Show details
Hi Jake, we'd be more than happy to help. Could you… Read more
Recent reviews
I ordered Tempered Glass Screen Protector Phone Guard for Samsung Galaxy S24 ULTRA Front on 2/08/26 and till now I haven't received it. I sent an email to the customer care. Their response was very vague. They told me check the post and check with family. Least expected response from DickSmith. Then I posted my query to the resolution team. Its… Read more
been a week, no response from them as well yet.
This is the first time I ordered with DickSmith and such a bad experience. I will never ever order again. Stay away from them.
Hi Senthil, we'd be more than happy to help. We… Read more (+2 replies)
Don't buy any goods from Dick Smith. I recently bought a Dyson V8 Cyclone vacuum cleaner. After 2 days, the battery was dead and I am unable to charge it. Tried to contact their customer service which you can do only online, they never answer your messages. It's now owned by Kogan. They are cheaters. Show details
Hi Nimal, we'd be more than happy to help. We located… Read more
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