Digital World International (DWI)

Digital World International (DWI)

 Verified
Digital World International (DWI)
4.2

4,077 reviews

PositivevsNegative
81% · 3,303613 · 15%

Return Claim MadeYes (1) · No (2)
Warranty Claim MadeYes (1) · No (3)
Product Quality
1.3 (4)
Shipping
2.0 (3)

Reviews

4,077 reviews
Glen Harrison
Glen HarrisonGippsland, VIC11 posts
  Verified

Illegal power converter sold with unit

According to AS/NZS 60950.1: Information technology equipment – Safety, it is illegal to sell within Australia a device that uses a power converter to make it work in Australia. While the price is good, and it was probably a grey import, Australian electrical standard still need to be met.

Mikl
Mikl2 posts
  Verified

Battery damage

We bought two cell phones. Enter Samsung Galaxy S7 Edge G935FD 4G Dual Sim 32GB Gold and Silver.
We haven't used the phone recently because the battery was constantly draining and it kept turning off.
Apparently the phone's battery opened last week.
Thank goodness no personal injury or property damage.

We immediately got in touch with Samsung Germany. According to a Samsung company employee, they couldn't help us because this phone is not approved for the European market.
Seller does not report.

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Paul
PaulAdelaide11 posts
 

Sloooooooooooow delivery

I thought I would give DWI a go. I ordered a mobile phone in good faith from DWI over three weeks ago. I just received the dispatch confirmation today. Terribly poor delivery performance. They claim on their website they have been swamped with orders from Black Friday/Cyber Monday sales. My experience has been terrible. I have emailed them several times only to get fobbed off from their inflexible customer support team. It was a planned Christmas present and it wont arrive in time. Next battle I will have with them is when I return it for a refund. Buyer beware!

 Show details

Product Quality
Shipping
Max Beeeem
Max BeeeemSouth East Queensland, QLD38 posts
  Verified

Making a profit from excessive credit card surcharges

I was about to purchase a product valued at over $500 online when I noticed on the final screen a surcharge for paying by Mastercard that was 2.5 times more than the actual cost to the business of a credit card transaction. MasterCard / Visa is surcharge is 1-1.5% but DWI are charging over 3.4% of the total cost. I sent an email questioning this and was it an error, after several emails later they eventually responded and stated it wasn't an error. Clearly its a company that doesn't play by the rules so I decided not to be stung and ended up paying a 'higher advertised' price elsewhere and no surcharge Show details
Sarah
Sarah
  Verified

Happy customer 5 years on

I took a risk being in Australia and using this store. I am blessed to have taken that risk as all the kit I purchased was over $3500 ($1500 less of bought from Australia). Genuine, quick and till today the camera runs well.

Kate
Kate
 

DO NOT ORDER - SCAM SITE

Scam website. kept delaying my order. ordered start of december. got told on the 14th that there was going to be a minimum of another 4 days before it would be sent. Don't use website

Juliette
Juliette
 

Good

Product was easy to purchase and works well. I had to change the settings to English which was interesting but not too difficult.

Phil
Phil2 posts
 

Deceitful

Add claimed features phone did not have.

When phone returned, DWI demanded my pass word to google account to 'unlock'. As if anyone would provide that. Got refund after complaint to PayPal.

Samjam
Samjam
 

Risky

Not so hot.

To many questionable reviews.

Didnt have stock and got various excuses.

Days before replies to emails.

Got refund after complaint to Ppal

Kom
Kom
 

Great service

Easy navigation on the site, great range of products and prices. Quick and easy dealings from ordering to delivery of my chosen product.

Amanda
AmandaHamilton2 posts
  Verified
Diaa
Diaa2 posts
 

Excellent serves

It's very easy to navigate the store and find what I want, I'm very satisfied with the range of products, and I'm satisfied were you with the quality of product(s) I bought it.

vvvlee68
vvvlee68Greater Melbourne (Metropolitan), VIC
 

Digital product

I bought a Tamron lens from this website, The price is much cheap than other online digital shops, I order last Monday, I had received in a week. Cheap product, fast delivery.

Vivien  S
Vivien SWentworth Falls24 posts
 
Anoop
AnoopSydney3 posts
 

Pleseantly surprised by the service

DWI was really good considering that I had bitter experiences with HK based websites. DWI was professional, genuine and has provided me good quality product. Even standard shipping was fast. I would recommend purchasing from DWI. They provide the best rates around internet.

Questions & Answers

Mikl
Mikl

We bought two mobile phones in August 2016. Type Samsung Galaxy S7 edge G935FD 4G Dual sim 32GB Gold and Silver, support EU language (HS code:8471 3010). Invoices attached.
We haven't had the phone in use lately because the battery was constantly empty and it kept turning off.
Last week, the battery in the phone apparently opened.
Please write us your e-mail adesss for photos.

Pete H.
Pete H.

Hi There
I bought a Garmin 945 in July last year. It has broken down, with 12 month can i please get it replaced

Tony M.
Tony M.

Hello, I have bought the ipad 2019 128 gb but it has not arrived and has been returned. The error has been the delivery address, can you change it?

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