Direct Couriers

One Great Worker – was having a shocker of a morning till i spoke to Tanya.. not only did she fix the mess i had and get the shipment done well... but she took it upon herself to make me personally feel better and calm me down. this industry needs more people like that. highly recommend Direct and their staff :) Show details

Very Satisfied – Very happy that Emma is using Direct Couriers. 2nd order like my first great service was kept informed re delivery timing. NOTE this refers to delivery not the order. The down size is that Product Review rules are that you need 30 words to post?? Suggests Product review doesnt read the posts Show details

AMAZING SERVICE – Kelly Louise once again to the rescue. Kelly helped me out booking an urgent job for a customer required today. She also let me know that the notifications were going to a previous employee and helped changed that over to the correct contact. Thank you Kelly! Show details

Dishonest and unreliable – Direct Couriers sent me a duplicate of an order from Emma - apparently Emma did not know about this. Several months later I advised Emma and they asked DC to organise collection. DC claims that they have tried to contact me using multiple numbers - none of which register any missed calls. They claim that my landline has been disconnected. Show details

Extremely disorganized and irresponsible courier – I placed an order Wednesday last week with Emma with indicated delivery time being 5-7 days, which I was happy with. On the next day out of nowhere, I received a call from Fast Courier advising my order was getting delivered. Caught off guard unaware of the delivery happening on Thursday, no one was home to receive the order. I then called Fast… Read more

Courier customer service and could never get through the line, I then emailed. And received a response advising my order will be redelivered, and asked what time best suits. To which I responded with Tuesday 10th Oct or Friday 13th Oct. I was then told the order will be delivered on Tuesday.

On Tuesday I waited the order that never came, and reached out to Fast Courier's customer service again asking if the delivery was happening, and there was no response. Wednesday morning I reached out again asking when delivery is happening, and again no response.

Then Wednesday afternoon I again received a call out of nowhere advising my order is getting delivered as of now. Despite that I had clearly indicated I can only do Tuesday or Friday, and had asked if these times work for them and got the confirmation. Again as this is unexpected , no one was home to receive it.

I reached out to the same customer service person, who this time responded promptly advising now I have to contact Emma to arrange redelivery, because the courier company "only attempts to deliver twice", apparently despite their responsibility in delivering at times customer had clearly indicated would not work, they hold the customer accountable for their failure to plan ahead.

I have to say while Fast Courier's customer service is mostly irresponsive, they are pretty quick to start an argument with customers, which was what happened as I was asking why am I hold accountable for their mismatched delivery time.

crap service – I ordered a queen size bed for my elderly parents (85) my father with heart problems and stents... the driver arrived and unloaded the 3 heavy boxes from the truck onto my fathers drive way and when my father asked if he could help him with the boxes into the hallway... 5 more steps the driver (Jitender) Driver 382 flatly refused. This… Read more

uncompassionate man left my father to carry these boxes in by himself which was insanely reprehensible. This man should not have a job.

Service was great from start to finish. Efficient, capable, well-trained and polite. Order was picked up and delivered within time frames, very reasonable costs and tracking information was clear and timely. Recommend them very highly and will use again. Show details

I’ve been a client of Direct Couriers for over 20 years. I just came across product review and thought I’d give a comment. They are very easy to deal with. You can pick up a phone and they do action things but occasionally get it wrong but very rare. I would strongly recommend Direct couriers they are a sensational company. Show details

Great service with live tracking – Great service, the live tracking was accurate, overall was very quick & the driver was good. Wish all couriers had live tracking like this, was very helpful for planning my day. Show details

WORST EVER SERVICE-BEWARE OF EVER USING THIS SERVICE – I tracked my delivery, it stated picked up from Moorabbin first thing Friday morning, posted to be delivered that same day. I rang at 1pm to confirm delivery and was assured it would be that day. I was tracking delivery during the afternoon and it went from Moorabbin to Epping and other Northern suburbs and the driver went home at 6pm. In short… Read more

my delivery went from South Eastern suburb to Northern Suburbs and back to South Eastern Suburb where the driver lives. My delivery is in the Eastern Suburbs. I was promised a 9am delivery Monday I doubt if I will see before midday. I have had to arrange to be home on Friday and now again Monday. NOWHERE NEAR GOOD ENOUGH SERVICE FOR ANYONE TO USE THIS SERVICE.

About average – Got the item very quickly just As described though, the delivery driver knocked On the door frame so hard makes me think that someone else is Up to no good but, at least he didn't Just Knock once and go away like some others though, He didn't seem too friendly. All in all it was an alright experience so far Show details

Another unhappy Emma Delivery – I requested my Emma delivery delayed until late July - they ignored this request. I get a call from the Direct on Monday saying they are at our house where do I want it left. I say that I don't want it left as I didn't want the bed for over a month and I wasn't home. They said tough, Where do I want it? Thinking that I didn't have a choice in the… Read more

matter, I said behind the side gate out of sight. I received a photo of delivery and it was left at the front door in View. I rushed to get home and was home within 20 minutes and the Bed and mattress was stolen. This is totally sus as they are 3 bulky, heavy packages, someone waking by can't exactly pick it up and walk down the street. Both the courier and Emma have wiped their hands of it. If delivery had been delayed as asked I could have arranged to be home. I believe the courier took the photo and then reloaded the bed back into his truck. I have one neighbour home with Covid and the other working in his front yard and they only saw the delivery van. At the very least it should have been put as requested out of view behind the side gate.

Do not trust this courier company – Several issues with the delivery of my Emma mattress. 1. Delivered to wrong address. 2. Despite requiring a signature in order to leave the package, no signature was obtained as I was not home and nor was the person to whom the mattress was delivered. The driver left the package at the door of the incorrect address, yet I received a confirmation… Read more

email that the package had been safely delivered and signed for by me. Impossible considering I was not home and the mattress was not even delivered to my address! The person living at the address to which the mattress was delivered, confirmed he was also not home and did not sign for delivery. No signature could be produced when I asked for evidence, and the "proof of delivery" photo was of a road taken through the windscreen of a car/van - it could have been any street anywhere. Direct Couriers customer service and Emma Sleep customer service both unresponsive ad unhelpful. Resolved directly between myself and the person to whom the mattress was delivered. 3. A second mattress was sent to me, however again taken to the wrong address (despite the correct address being included on the order). This time the gentleman at that address was home, refused delivery and told the driver to take it to my address. Instead of doing so, the driver apparently took the mattress downstairs and left it at the bottom of the apartment complex. 4. Again I received a falsely fabricated email confirmation from Direct Couriers stating that the mattress had been safely delivered and that I had signed for it. Again, impossible given the mattress was never brought to my flat and even it was, I was not home to sign for it. No evidence of signature, photo for proof of delivery this time was of the inside handle of a car/van door. The mattress has gone missing - no one knows what has happened to it but it certainly was not delivered to me. Do NOT trust this courier company or their delivery drivers with your parcels!

Terrible Service – Told product was delivered. No it wasn't. It was sent back to depot. Called them 4 times on 4 different days and told the same story. It will be delivered today, tomorrow or will 'attempt' to deliver. It never came. Ended up going to depot and collecting myself. Poor poor service. No apology. No explanation. Rude telephone service. Show details

Terrible Service – Customer service in the past 6 months has really declined. After receiving damaged goods, there was no apology or remedy. This is now the second damaged delivery I have received from them. Very disappointed. Show details

Will never use them again!!! – I send a shipment to my customer once a month with Direct Couriers. Booked this shipment online with their site and on the Friday (day of collection) was called by the team to say they were extremely busy and couldn't get a driver. While my customer was not happy this was agreed to be collected on the following Wednesday. Brett from the Brisbane… Read more

office called me on the Wednesday morning saying there was zero chance of getting my collection picked up. When I flagged that my items were actually waiting since Friday and asked where my collection was in the priority it said that he had bigger and more regular customers that pay more that had placed orders today that take priority over mine. Long story short, money talks with Direct Couriers so if you are spending up big with them then don't waste your time.

Missing parcel. Direct Couriers – Delivery went missing on 9 Dec from Direct Couriers between them picking it up from clearing house and delivering to Fastway. Woman I spoke to at DC told me I had the wrong courier company and try elsewhere. She couldn’t have cared less. Said she didn’t know what I was talking about and tried to baffle me with nonsense. I then confirmed with… Read more

original sender that it was Direct Couriers who picked up my item then made it disappear. Atrocious, dishonest, rude. I’d give them minus five if there was an option.

Wouldn't use anyone else! – Love these guys - always very helpful! It's the first time I've really had to use couriers and I found it much more challenging than I was expecting, but they make it easy! Very reliable and helpful. Show details

parcel – parcel was thrown over my front fence today by the Mega courier driver and left in the rain , because the driver was to lazy to come to my front door , when I was home all bloody day , that just shows just how bloody lazy these courier drivers are, the driver was from megasaver delivery service Show details

Reliable, Helpful & Friendly – excellent reliable delivery service. Hany, our regular delivery guy here in Castle Hill, not only can you almost set your watch on his delivery time, Hany is always very pleasant and extremely helpful, unlike most other delivery drivers from other companies these days.  Show details

Outstanding job at short notice – Just a quick thank you for the outstanding assistance provided on job no. 2083 on Friday, 30/11. Sam & everyone else involved were able to pick up late Friday at very short notice and get delivered same day, for which I am most appreciative. I’ve already told a couple of friends in the industry of this, as the least I can do for a job very well done.  Show details

Fast service – I ordered 2 office desks on ebay. And I am in Newcastle, which usually takes few more days to delivery. Cant believe that they literally get my item delivered within 48 hours  Show details

We love direct couriers, always fabulous service - thank you! – Big thank you regarding job numbers 12221 & 12244 Melbourne yesterday. Big personal thanks to Rachael (control centre) Anthony (driver #126) Paul (after hours contact call centre) Lang (driver #96) Effie, Mary and all the guys in the call centre too. We think you guys are fabulous and appreciate your awesome work! Thank you thank you thank you Best regards, Christine lilley George h. Lilley regalia  Show details

Save your time and money with anyone else – After reading some of the reviews I think there may be a few employees writing these reviews. I called to have a delivery done, not only did it arrive late (2 days) but the driver who deliver the item was one of the rudest individuals that I have ever met. (basically threw my parcel and language that was used was disgusting, when I asked if he… Read more

could leave the parcel in a particular spot). Well that was until I called to complain about the lateness and the lack of professionalism of the driver, well the operator that I spoke to had a care factor of zero. I will never use this company again and will spend the money on quality in future.

Great service, reliable drivers – Extremely happy with the staff and drivers at Direct Couriers in Perth. Very comforting to know our clients freight is in goods hands when we are in Brisbane and have to put our trust in a company on the other side of the country. We have never had a problem and deliveries are always completed when requested. We are just about to start using Direct Couriers in Brisbane for our clients also.  Show details

Awesome service!!! – Fantastic service from this company delivering a big Christmas purchase! Updated text messages with estimated arrival! Awesome compared to others that just give a 5 hour estimate!! Highly recommend them!  Show details

Excellent Service by DIrect Courier – Excellent service provided to me by Direct Courier. Had ordered a Christmas gift online and in two days was delivered to me. From the customer service staff member to the courier delivery person, the whole process was fast and smooth. Big shout out to Maria for all her help and assistance over the phone.  Show details

Happy with service provided – I am very happy with the service provided. Same day delivery was on time, tracking information was informative. What more can I ask for.  Show details

Best thing I ever did for my business is to call Direct Couriers! – I received outstanding customer service right from the start when I called Direct Couriers and continue to do so. Deliveries are picked up on time every time! The driver is professional clean and friendly and delivers my orders in a fast and efficient manner! I cant tell you how much you will save! Stop getting ripped off by courier services… Read more

and get a quote from Direct Couriers!

I will continue to use their services for my business requirements on a weekly basis.

Ordered a triple express did not even deliver – Ordered a triple express point to point delivery assume it would be delivered to my suprise my customer rang to say did not receive Chased with CS driver did not get there on time-muted point as my CX stayed until 6.30pm. Absolutely no pro-activeness by customer service or driver to inform us of non delivery. Not reliable if it needs to get there. Was finally delivered on Saturday after contacting the after hours CS-Thanks [name removed]  Show details