Dodo NBN Internet

Excellent updates when there are outages in my regional area. Also, if i call every 6 months, they generally give me a discount on my monthly Internet. The Internet, apart from the odd outage due to storms, is very reliable and stable. I will reamin with the company until a better offer arises. And I get to speak with a human being when I have to call! The same friendly, efficient service. Show details

Swift response from the customer service team, speeds also as mentioned in their website, easy installation plug & play. Technical team also very helpful in assisting quickly. Definitely recommend Dodo. Show details

I have recently switched my NBN 500 supplier to Dodo and on completing the application details online and entering my credit card information I promptly received an email accepting my request. The email stated that my current connection could be… Read more

disconnected within a few minutes and will receive an email as soon as the service is changed over. I could find no facility to nominate a changeover date on the application, which I have had with all the other providers. I promptly phoned Dodo and waited nearly ¾ hour for the phone to be answered and was then told I need to speak to accounts. They switched me to Tech support and after another ½ hr I finally spoke to accounts stating I needed to advise my current provider of a cutoff date and coordinate the switch over. I was then told verbally my internet had already been switched and they could do nothing about it, they were very unsympathetic. I then waited for and did not receive a promised email advising me that the connection was completed and also the instructions on reconfiguring the modem. Consequently no internet for ½ day until I finished up phoning Tech support which resulted in them having to reconfigure the modem so that I could use the internet. Beware if you need to advise your current supplier who requires notice before a switch Dodo has no facility to do this. It is done as soon as the application is completed. There is long wait on the phone to get answers meanwhile you have been switched. Your previous provider generally won’t give you a prorate credit for any overlap time as payments are month to month. Not happy Dodo.

Just over two weeks ago on writing these comments regarding issues when signing up with Dodo I still have not heard back from them although mediation was requested. This company is quick at signing you up and getting your money but won’t respond to issues bought up.

I am NOT complaining about the speed of the internet. I am complaining about Dodo as a company. I had energy, NBN and mobile service with them. But i have never received an electricity bill. I haven't been able to access my online account for almost… Read more

6 months. Not for internet, not for mobile, nor for energy. I have literally no access, no control, no nothing. And my countless calls to operators became increasingly frustrating and fruitless. It is beyond my understanding how a company can not deal with this in this day and age. I am absolutely disappointed and trying for them to give me answers, send me my bills in the mail and explain themselves.

Switchover was easy. Modem arrived early. Literally plug & play. Reconnecting other devices ,especially security cameras was a walm in the park unlike previous experiences. This is 2nd day of service. Hoping this is standard. Show details

I have only just signed up recently and will not start receiving the service for another couple of weeks due to allowing my current existing plan elsewhere to finish up. l am happy enough with the cost of the plan at this point and hoping all will go well with the service Dodo offers.... regardless l will certainly be posting a review on the service in time... Show details

It was quite a bit of work as the fiber cable had to come from three houses away but all went very well and quickly, the entire project went well and quickly, it was running by the day after completion, very happy with the service, thank you, Paul. Show details

Internet was running slow since security added. Had to increase and opt for another plan. Transfer to increase only took 15 nins to change over. Dodo is still affordable in comparison with other services Show details

Worst experience ever, I was facing internet issue as my dodo modem stopped showing internet all of sudden, I complained them many times and requested for new modem, they didn't took my complaint serious and said its processed. After two days, I called them again to confirm and one of the representative told its still not processed from our end… Read more

and he made sure to proceed on the same day. Again after two days they started making lame excuses that we sent the modem on the wrong address, after so many long calls and complaints. Finally I got my modem after 2 weeks and then after connecting there was something wrong at their end as they were not able to detect modem, I provided them all the details but results were same, they asked for 2 days, nothing happened. I complained again they again asked for 2 more days to resolve remotely, So 22 days without any internet. Finally I cancelled my dodo service and found a new provider. Overall it was worst experience.

Saw that whistleout promotional video about how painless switching internet provider is? Well, take it with a pinch of salt if you're switching to Dodo. Switched online on Dodo's website to start connection on a set date. Never happened despite their SMS to me that it will be connected. Had a chat with their customer service and they blamed it on… Read more

the "system". Apparently everything is automated now and generated by the "system" and somehow my connection was rejected by NBN for some "technical reason". Oh no they said, it's not my fault; not their fault either, God forbid. It is what it is! Not good enough. Especially since I cancelled my old provider thinking I was going to be transferred to Dodo on the date I explicitly stated on my application. Avoid Dodo at all cost!

Frequent dropouts (every hour) made this frustrating to use, not worth the slightly cheaper price than other ISPs. Tech support were almost useless (multiple phone calls over weeks with them changing the same settings before resetting them to default), ended up getting told I needed to upgrade my plan (also didn't help for some reason...) … Read more

Cancellation required waiting on hold (again) before being able to cancel over the phone (wouldn't allow online cancelling)

Switched to Superloop and everything just worked straight away

TLDR -> Cheap for a reason

You probably should avoid. Signed up for a good deal for first 12 months. Never missed a payment for nearly a decade. Never offered any deal since then. Bit lazy not too change provider earlier but decided to now as monthly charges kept creeping up. The real problem was trying to cancel account. Completed online form. Received a message asking me… Read more

to call. Tried twice. On hold for over one hour combined. In the end just sent them a letter to cancel. If you sign up for a deal make sure you change as soon as possible, otherwise they claw it back with higher charges. Don't be lazy like me. Don't follow there cancellation process. Write a letter, sign it, and send it in an email.