Dodo NBN Internet

Signed up with Dodo and requested it to be connected on the 16th. Didn’t happen. Checked in and was told there was an error and it had been “escalated” and I’d be contacted within 1-2 days with an update. 24 hours later, no update, so I followed up and was told another 2 business day which would put me over the weekend. On the 17th at 3:30 I… Read more

cancelled with Dodo, contacted Leaptel at 3:45pm and genuinely had my internet on at 6:10pm. Do not use Dodo it is not worth their low level poor service.

***BE WARNED!! Don’t go to DODO if you ever need to move house & transfer your home internet! *** Change over when moving house has been an absolute nightmare. They stated “enjoy an stress-free move with Dodo”….. Nothing could be further from the truth, it couldn’t have been made any harder! A week later after initially attempting to do this… Read more

online (basic transfer to only a couple of suburbs away) I still can’t get anywhere! Nil response, nil follow up from dodo, they’re utterly useless! You’re meant to be able to fill it out easily online but no that’s a headache as well because then they tell you that they can’t process it and that they need to speak to you on the phone (call later). Then to make this frustrating experience worse, they initially also tried to get me to pay a higher amount per month. Terrible incapable service; terribly frustrating and terribly time-consuming & utterly useless. Once they have your business they go slack & incompetent on you. Im now having to look at other companies as they’re impacting me being able to work at home at my new address- they’re frightful. Find another company, I had terrible issues signing up too (taking out money from my account). I think it would’ve been easier in the 1990s than what I’m currently experiencing. Theyre ‘tech’ & yet they can’t even complete a simple task such as transferring internet between 2 simple home addresses! Just ridiculous

Changeover was very easy. No need to set up Modem. Offline for 20 mins while changeover occurred, very acceptable. While must be same hardware, speed seems much improved. Only been 2 days though

I have recently switched my NBN 500 supplier to Dodo and on completing the application details online and entering my credit card information I promptly received an email accepting my request. The email stated that my current connection could be… Read more

disconnected within a few minutes and will receive an email as soon as the service is changed over. I could find no facility to nominate a changeover date on the application, which I have had with all the other providers. I promptly phoned Dodo and waited nearly ¾ hour for the phone to be answered and was then told I need to speak to accounts. They switched me to Tech support and after another ½ hr I finally spoke to accounts stating I needed to advise my current provider of a cutoff date and coordinate the switch over. I was then told verbally my internet had already been switched and they could do nothing about it, they were very unsympathetic. I then waited for and did not receive a promised email advising me that the connection was completed and also the instructions on reconfiguring the modem. Consequently no internet for ½ day until I finished up phoning Tech support which resulted in them having to reconfigure the modem so that I could use the internet. Beware if you need to advise your current supplier who requires notice before a switch Dodo has no facility to do this. It is done as soon as the application is completed. There is long wait on the phone to get answers meanwhile you have been switched. Your previous provider generally won’t give you a prorate credit for any overlap time as payments are month to month. Not happy Dodo.

Just over two weeks ago on writing these comments regarding issues when signing up with Dodo I still have not heard back from them although mediation was requested. This company is quick at signing you up and getting your money but won’t respond to issues bought up.

I am NOT complaining about the speed of the internet. I am complaining about Dodo as a company. I had energy, NBN and mobile service with them. But i have never received an electricity bill. I haven't been able to access my online account for almost… Read more

6 months. Not for internet, not for mobile, nor for energy. I have literally no access, no control, no nothing. And my countless calls to operators became increasingly frustrating and fruitless. It is beyond my understanding how a company can not deal with this in this day and age. I am absolutely disappointed and trying for them to give me answers, send me my bills in the mail and explain themselves.

Switchover was easy. Modem arrived early. Literally plug & play. Reconnecting other devices ,especially security cameras was a walm in the park unlike previous experiences. This is 2nd day of service. Hoping this is standard. Show details

I’m a new customer who connected to Dodo NBN yesterday using my own modem. I didn’t get a chance to try the internet until today, when I realised I could connect to the network but had no internet access. I first tried the online agent, who advised me to call 13 DO DO as the configuration needed to be checked by their technical team. When I… Read more

called, I was pleasantly surprised that an agent picked up almost immediately - I was very impressed (trust me, I've tried a lot of different telecommunications companies, some, I'd be lucky if they pick up within an hour).

We discovered that my modem does not support high-speed fibre (100MB/s at max), but the agent quickly suggested downgrading my plan, which I was happy with. He also provided clear instructions for configuring my modem.

After the call, I updated my modem settings using the provided credentials and was able to connect to the internet straight away. I’m currently getting around 70 Mbps download and just over 40 Mbps upload, which I’m very happy with.

Overall, I’m really pleased with the service, the team’s expertise, and the internet speed!

Excellent updates when there are outages in my regional area. Also, if i call every 6 months, they generally give me a discount on my monthly Internet. The Internet, apart from the odd outage due to storms, is very reliable and stable. I will reamin with the company until a better offer arises. And I get to speak with a human being when I have to call! The same friendly, efficient service. Show details

Swift response from the customer service team, speeds also as mentioned in their website, easy installation plug & play. Technical team also very helpful in assisting quickly. Definitely recommend Dodo. Show details

Wanted a 15-minute switch from previous ISP to Dodo 50/20 FTTC as advertised. Internet is now disconnected and I need to wait 5 days then check back to find out whether NBN Co will "revert the service" (allow me to reconnect the FTTC I have been using). Essentially the FTTP upgrade is forced without an active connection for weeks / months,… Read more

instead of as a parallel installation as it is meant to be. My property does not have a conduit and I expect extensive civil works to connect to a building which will be demolished in the near future.

PUBLIC SERVICE ANNOUNCEMENT - DO YOURSELF A FAVOUR AND DO NOT CONNECT WITH DODO. On the 12th of March, I contacted Dodo to upgrade my service from NBN50 to NBN100. Ever since that call—over a month ago—we’ve been left with no internet at all. We’ve spent more than 20 hours on the phone repeating the same troubleshooting steps again and again. At this point, I’ve given up. I’m completely confident they have no idea how to fix the issue.

Months and upon months after I've moved on / churned elsewhere to another ISP....I am still being billed $200+ worth of transactions (somewhat thankfully - it is debited to my expired debit card). [Name Removed] - if you are reading this, then you know what to do (hopefully). Never in my experience went through so much jumping through hoops. … Read more

They say they would refund right away. But adding one blocker, one more jumping through hoops over another isn't really a good look from CX perspective. "not our problem, sort it out with your bank". "we need to see "certificate" of expiry".

Went through another ordeal with Commbank and of course - a waste of time. Guess what their response is? that's correct. "not our problem, go sort it out with dodo". Ping pong galore!

Also - their web dashboard is buggy as mess. stuck in loading icon loops. And auto logs out after a minute or two of idle (imagine writing/updating a support ticket, and lost it all, then having to rewrite it again).

Right now, about week and half into this mess - it's amazing how much bureaucracy is involved in CX these days.

While my internet service with Dodo has generally been reliable and stable, I am disappointed by the lack of proactive communication regarding plan options. As a customer of over 20 years, I was never informed that higher speeds were available at the same price, which has been frustrating to discover only recently. I believe long-term customer… Read more

loyalty should be recognised and rewarded, not taken for granted or overlooked in this way. Additionally, the removal of email services has prompted me to reconsider my options and explore alternative providers for my internet needs.