dstore.com

SCAM Zero communication – I’ve been waiting on a canopy for months now, supposed to be shipped from china. Paid for, no response, no website and no money being sent back. What a hoax! Do not purchase from here it’s a joke!

Don't believe the pictures and kiss your money goodbye! – Purchasing the item was easy and delivery efficient. Website displayed item as a floor rug but it was a throw over rug. I explained the danger of using a blanket as a floor rug on timber floors but they wanted photos of damage to packaging and rug and not listening to anything I was telling them. I sent photo's but they asked for more photos and… Read more

best case scenario is they agree to give me a store credit after inspecting the item. I gave the rug to Vinnies.

D for Fail – Never have we dealt with a worse online store. Items look good on the website but dont be fooled by that. We bought a desk, thought it would be good for a home office, what arrived was a very poor quality "childs" desk. So we contacted the store and thats when we found the worse customer service ever. First send photo of damages/missing part.… Read more

Then circle item on the manual and send photo, then send photos of EVERY PART of the desk, and on and on it went. Clearly the aim was to make us so frustrated we would give up and go away. Final straw was they would take the desk back BUT we had to cover return delivery which due to the weight of th cheap compressed wood ( if thats what it is ) was almost the same as the cost of the desk AND no refund just a store credit, well no I would never EVER buy from this store again. We will make up the desk and donate it as it is totally useless. Be warned , stay well away from this store.

❤Truly Happy With D-Shop❤ – Excellent products beautiful merchandise can't wait to use them super fast postage and the color we wanted cant fault this company at all.

Fast delivery – I couldn't believe it when I spotted FastWay couriers out the front. I ordered a gift for a grand daughter Sunday and it arrived today. All in good condition. I'm happy.

Loved dstore – I used to order from dstore all the time and I would always got my order. Dstore was my favourite store for online shopping. Dstore wasn't a scam at all, Dstore was the perfect store to buy excellent quality items at bargain prices and every time I ordered anything, I received my items. I think Dstore was a great dept store online.

Never delivered – Order a desk online, goods were despatched but never delivered. Tried to make a refund claim but was told that I needed to wait until goods were received before I could make a claim. Buyer beware this company is a fraud. No support , no communication. Will try raising a dispute with PayPal.

Do not buy – Do not buy from this company products are rubbish I received my desk totally smashed no answer to any emails had to open a case with PayPal and now I have to pay return postage to get a refund which will cost the amount I will get refunded. Terrible customer service.

Still can’t get my complete order! – Ordered a multi press bench unit and some weights. Received the weights set and a rowing machine (didn’t order a rowing machine). Emailed to notify the company of their error- they said the would send a courier to pick up the rowing machine first and then send out or bench press after- should have known then that this company was unscrupulous.… Read more

Rowing machine was picked up 05/02/19, 27 ignored emails later still no sign of the bench unit which we ordered in Januarary. Next step is the department of fair trading!

Worst online store ever – Received missing parts, still not received replacements and no communication received from them with an ETA. Avoid at all costs. If you think you are getting what you see, think twice and look elsewhere

Bad customer support - AVOID! – I bought a shoe tree from Dstore. It arrived with a critically missing piece, making it unusable. I emailed customer support, sending them pics of what I had received, showing the missing piece. Heard nothing further. Escalated through paypal. Now they are offering a refund, but only if I send the item back at MY expense!. What a waste of my time and money! Ripoff merchants!

HORRIBLE!!!! Oh my - a new low! – Order was sent thru fastway Fastway missed us Wouldnt deliver as per agreement Go to dstore website - WAIT 90 MINUTES as person #1 in queue And receive no help As an upside, I have 800+ customer service staff. I now have another story in what not to do to customers Wow. What a horrible experience.

Poor instructions. Incorrect parts – Received a desk. Got what I paid for. Cheap inferior product. Top lifts off even though it is anchored. Instructions in Chinese. Dstore did forward in English when asked. Shouldn't have to. Incorrect part included. Dstore did offer to exchange if I sent photo. Too hard. Will throw in the rubbish where it belongs.

Not as described, terrible instructions – Delivered very fast but product not as described. Its not real wood! Also, almost impossible to follow assembly guide. Very hard to put together. Very disappointing indeed!

DO NOT shop with Dstore! – Bought a new BBQ from them BUT once received item was clearly used as the box was opened and resealed (poorly done too) I tried to put the BBQ together however there was no instructions, the items snapped easily as it was made with cheap materials, item was also used as there was many dents and scratches on it, clearly item sent was not new as advertised! Dstore has not replied to any of my messages and has since ignored me!

Purchase a disaster – Purchase online Outdoor furniture swing with canopy Bias binding round edge of canopy not sewn in places Product came with one of the plastic leg protectors split and taped with ordinary sticky tape Guess this product was previously returned This company has not returned my email

Crappy products – I made a purchase online and the product supplied had inadequate assembly instructions and the material the item was made out of was low quality and as a result the product was unstable and ugly. Not as described or shown in the images online. The item was returned and part refunded but not after multiple communications.

Stay away! – DON'T BUY ANYTHING HERE!!! Second hand crap is what you will get if you do. My pull-up bar I ordered has to go straight to the dumpster, unusable! Bye bye $35 dollars !

I purchased a vibration machine, arrived.....however used product. Will contact today as I purchased – I purchased a vibration machine, which upon arrival is clearly second hand. Obviously someone else's returned used product. Really disappointed. Will ring in am, hopefully will provide NEW UNUSED product. Keep you updated! If not, ACCC here I come.

Not happy – Ordered a fold up bag, and paid for 4 day delivery. They sent an email that afternoon saying my bag had been dispatched. A week later I got an email saying the bag was out of stock, and that I could instead buy a different bag, at double the price of the first one. Hopefully they will give me a refund.

Terrible Experience – Customer service non existent, contact by email only. First desk received badly damaged, had to fight to get it returned. Desk advertised looked much bigger than actual size. Lack of dimensions made it impossible to judge actual inside measurements. Drawer in desk wouldn't hold A4. Dshop not interested in my point of view. Will now have to off load rubbish and loose money. Wished I never heard of Dshop!

Poor quality – Christmas Disappointment : Delivery was prompt..Australia Post... However the quality of products very poor..Not happy, basketball hoop and dolls pram disappointed. Would not recommend shopping here. Big let down...spend good money, only to receive below average goods...

Couldn't cancel or contact – Tried to cancel after 1hour of purchase at 7am emailed immediately, but office not open, 10/4 only , wrote many emails and phone calls no help,would not stop delivery so it arrive and now I have to pay. I would have thought their website would allow changes, and I had no communication even though an automatic reply said someone would contact me. Didnt try to help in any way. Never trust them

A faulty Garden Umbrella – I bought an outdoor umbrella end of October 2016, it was not working properly from beginning till one day we found it was broken because the stand was not strong enough for the umbrella (horrible quality) after so many exchanges of the emails and asking for the photos, they asked us to send the umbrella to them for “possible” refund and we had to… Read more

pay for the delivery. Then I sent them 3 different emails asking them that where in their website it says that if a good was faulty to return it, the poor buyers should pay for the delivery. I was charged $20.00 for delivery when they sent me this horrible umbrella. Instead of responding to this question they kept saying that the umbrella has been bought over 2 months and customer should pay the delivery charges. When I sent the first email saying that the umbrella was faulty it was only mid of November so it was not even 3 month yet. The messages are being sent from their reception desk and customer can never talk to a person who has a real responsibility in that Company. This was a terrible experience. I have paid $140.00 to have a big piece of rubbish in my house. Not only I will lodge a complaint to Fair trading Office, I will also let the current affair know of this fact, and I am ready to go to court for this if needed. I feel that they have insulted my intelligence by not answering to my question.

Stated 4-6 days or 24 hour shipping /been 14 days/no progression – Stating D shop reversed the chairs that I was after, in container mix up, never got back to me, straight up x consumer/just want my $$$$$$ back/never going thru them ever again.

Do not shop here – Terrible quality and it turned up damaged. I have been asking for a refund and they keep avoiding giving the refund.

Dodgy Dstore - A shonky outfit – This organisation may have been ok at the beginning but seriously went down hill over many years. A shonky outfit. It is not surprising that it went into liquidation....the long list of bad reviews attest to this. They didn't return my phone calls about my order, then they went bust. Just hope this operator doesn't raise his head again.

I heard dStore were trying to trade out of insolvency – I ordered a jacket for my husband on the 10th of June 2015. Within a day I was notified the item was "out of stock" and would take 6-8 weeks if I wanted to proceed with the order. Stupid me, I trusted the company and said "yes, continue with the order". I may never have got my money back, even then, but it burns to think I got sucked in. I… Read more

like to research on line and buy in store, but couldn't buy this damn jacket. $229.00 down the drain. As of the 8th of September 2015, our jacket was 15 weeks away from being dispatched. I have spoken to an employee and as bad as it is for us, pity the staff. I took a phone call and was warned what was happening and that they were not being paid and now who knows????

Look like dstore.com is gone... and so is my order :( – Back on early Sept 2015, I ordered a pair of shoes (worth $199) online in dstore.com and did not receive any update thereafter. I then tried to call & email them frantically.. but there was no response, calls went to voicemail, emails into the void... , yet their website remains working. Ironically, the last email I received from them was about… Read more

a question I asked regarding the shoes before ordering (6 Sept 2015 to be exact) !!

Then I came to this review site and realized I am not alone. Right now their website is also a complete blank - it is very likely the business has gone sour and all our ordered items & leftover credits are down in drain. :(

I have had good experience with dstore.com at least for 5 items in the past 3 years, so this is indeed very disappointing they had chosen to hide from all the customers who supported them over the years, without a single explanation.

Not sure if anyone of you is taking this to ACCC or consumer complaint, if so please share if it's worth doing that.

dstore is it all a scam, quite unimpressed – dstore have been around for quite a few years. Their service has been reasonable, but always seem to have a habit of taking payment for goods then not delivering. I've successfully ordered goods from them in the past but it always seemed I had a store credit of some amount..due to something they couldn't deliver. I recently ordered a watch from… Read more

them. Sorry I shouldn't say recently it was now about 3 months ago.. When I initially ordered it there was an ETA on delivery of 11 days.

11 days came and went, (as did my wife's birthday) I contacted dstore via email, they responded that I could either wait or have my money refunded.

Silly of me I chose to wait..

Now 3 months on and they no longer respond to my emails.

A credit search indicates they are under Administration and I assume therefore insolvent.

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In all good faith we all know small business can be a rollercoaster. Maybe they will get back on their feet but please dstore just communicate with your customers.

I start thinking about Dstore is scam – I am very upset. I am waiting for the delivery more than two months. They don't even reply my enquiry. Now I can't even go to their site, it's frozen....

Rip Off Site – I made an order over 2 weeks ago. Nothing has progressed with the order and my messages are not being responded to.. Do not buy from this site, they will only take your money and run!!! Do not buy from this site, fake site, rip off merchants. You will pay for nothing.

Is dstore a scam? – Been waiting two months for my order. Phone cuts out when I try to ring dstore. After the confirmation email on your order you will never hear from them again Inthe meantime they have your credit card details. Don't be fooled by their website, they do not come through with what they promise.

Took My Money And That Was It – Ordered shoes, never received. No reply to emails or calls. I have contacted fair trading with a formal complaint waiting to hear.