EBAY HAS CALCULATED MY SELLER METRIC DEFAULT RATING TO BE 19.6%!!!! THIS NEEDS TO BE SOME KIND OF RECORD OF HOW BAD THEIR A.I. METRIC IS!!! Ebay (international-Head office in Switzerland) sent me a very unpleasant, pseudo/passive aggressive email yesterday morning (5/5/26) stating that my Ebay Seller rating is "once again" below performance, and… Read more
that I was looking at further restrictions. (On top of the ones, already imposed on me) When I read through this email, I was shocked to find that Ebay had now set my Seller defect rates at 19.6% for (sales defects) and 9.6% for (postage defects) This was from a previous defect rating of 5.6% and 1.9% (of which two defects, Ebay admitted were system generated errors, but refuses to fix, despite requests from myself to remove them) I phoned Ebay customer service and after being transferred twice and spending one hour and forty six minutes on the phone with *L* from Ebay Analytics, she was unable to calculate for me and then explain, why my seller metrics were at the point, of being so bad, I was looking at being flagged for possible criminal/fraudulent activities or removed from the Seller system altogether (a defect rate above 19%, can result in account closures/blocked accounts and lifetime bans) She did however state the following (seriously, I am not making this up)
1) Ebay does not calculate seller service metrics, they estimate- and we estimate that over the next 12 months, due to your previous seller performance, that you are going to go "rogue" and so we are forward estimating now, what will probably happen over the next 12 months (go figure?)
2) You're a relatively new seller (which I am, although I have been a buyer on Ebay since 2004) so as a relatively new and small seller, we can do essentially (whatever we like) which includes, calculating your Seller performance, in whatever way we choose and,
3) You are really not a good or high-volume seller, so this treatment is warranted (several Ebay customer service staff have told me this, or heavily intimated this to me, including *L*) and,
4) This is just the way it is for small/low volume sellers. (Suck it up, more or less)
So after almost two hours on the phone with *L* and about seven holds, whilst *L* went off to get assistance in regards this service metric calculation, the end result was that I am going to get an email from Ebay over the next two to three days, showing how they calculated the above mentioned service metrics. (I am not holding my breath) that it is going to be any different, from what was mailed out to me yesterday. But I am waiting for it.......
Before you clammer to respond back to me, I just want to make something clear. I am NOT a rogue seller on Ebay. I have a 100% customer feedback rating and take my responsibility to sell a decent and affordable product, that is mailed out in a timely fashion, VERY SERIOUSLY. The email that was sent to me was very upsetting. I had to physically sit down after reading it. For those of you who aren't really savvy with Ebay or online buying, I have calculated below how the current percentages work out, that Ebay say, I have created through my selling, as per their last email. (Please note these are very basic calculation, as I am NOT a mathematical genius) but here it goes,
A 19.2% defect rating calculated over 111 total sales for a period of 5.5 months, means that I would have had to have had 21-22 sales items flagged as defective (either refunded, returned, damaged, broken, not as described, etc. (This is just over 2 full, viewable pages) A 9.6% late shipping defect rate, would mean that I would have had to have had, 10 to 11 posted items, either not posted out at all, posted out late or not posted with tracking in a five-and-a-half-month period. This is roughly one full viewing page. On top of this Ebay cannot calculate correctly, shipping/postal rates. I have seen consistently how Ebay UNDERCHARGES Buyers and then forces SELLERS to make up the difference in this postal undercharging. eBay's postal labels are OFTEN WRONG as well. Which results in constant, payment charges from Ebay to make up the difference. When I contacted Ebay customer service, I was told, to blame Australia Post. However, Australia Post, is not the agency taking money out of my account for these additional charges. It is Ebay!!!
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A trustworthy melbourne based seller MZYGT-H7 I chose right sizing by 4 pairs mens..they are comfortable good quality..Easy payment processing with a contactable seller.Arrived promptly brisbane postage with ARAMEX COURIER
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I had order a original rayban on Ebay aus on 27 april 2026.I had received it but sellers was thug sent me a copy one not genuine rayban.I had report that to Ebay help center about that issue till today They said that it will looking on it that is it. I had contact to seller plenty time asking a refund but no respond.Buy the stock on Ebay aus not good, people must be think carefully before pay for it Show details
Reviews with attachments
I order a needoh I ordered the needoh nice cube and I didn’t get what I exactly wanted the needoh feels sticky and it’s not the needoh nice cube I would like a refund and then the packaging is destroy I’m not that happy thank you.
Got broken pram from eBays seller & no help from ebay .totally ripped off – Bought a pram from ( babyobay_ltd) from eBay. Got it on time with tracking details but after using it first time & tyres got stuck & after that it didn’t move , both tyres from back was not working . I complain to seller & he promised that he will send a new stroller but he didn’t sent me any tracking details & keep on lying that he send it but I… Read more
never got it . He was making me fool but complain about this to eBay & next day I received a message from eBay that seller has send u tracking detail but when I checked that tracking number was old stroller tracking number . That seller made eBay fool aswell by sending old tracking number. However I tried again to contact eBay but there was window or place wher I can message them or ask for help & I doubt they also deleted my purchase list , where no proof of buying that stroller . They cheated me
Unable to leave feedback eBay Australia – Purchased two faulty bags from eBay on 7 Sep 22, left negative feedback for the vendor imart-au, eBay removed my negative feedback for NOT reason. Show details
Very bad customer service – I recently sold a GPU on eBay the seller decided to return it claiming it's faulty I told eBay I took a video straight B4 sending it showing that it works and took another one after I received it and yet they charged me $66 between fees and postage and simply told me to relist it like I'm ever gonna use eBay again Show details
eBay again... Purchased, paid for a laptop. A week gone but seen no postage - AWAITING POSTAGE - marked my purchase. Contacted seller and inquired about the planned day of postage. No response. Ten days gone, and I repeated my inquiry.... Nor response. Still no evidence of postage or tracking number. Contacted ebay to cancel my order since it was… Read more
not shipped yet, but ebay wanted to give another 2 days to the seller to respond. Then I've received the message from ebay: We were unable to cancel your order. The seller whom already derelicted it's duty to ship the paid item refused refund. So I am parking my money in a fraudulent seller's account, and he/she voting me down to give my money back and ebay assisting to it????? The villain cancels the investigation??? 14 days gone, and I am out of money, help and hope. SHAME ON YOU EBAY, SHAME ON YOU!
I ordered a pair of MILWAUKEE 18v Pruning Shears on line and the price was cheaper than usual. It stated " Milwaukee " so I bought them. I later noticed that they were unbranded so I contacted the seller to cancel my order and EBay as well. After a bit of email "to- ing and fro- ing the seller assured they only sold genuine products and sent the… Read more
product anyway. They are NOT MILWAUKEE as they only had a MILWAUKEE sticker and not the brand name moulded into the casing. There was also NO serial number. They arrived in a plastic bag and not a cardboard box like the real thing. There was a piece of paper supposed to be a User Manual. On the last page was "THE WARRANTY"...what a joke. Item 5 states that the "WARRANTY" only applies to The Peoples Republic Of China! The EBay seller offered me a refund but I have now read some of their reviews and still decided to keep the pruners and cut my losses and hope that they last the distance.
The first pic shows their "warranty". The second pic shows a Genuine Milwaukee product. The third shows their product with a product sticker only. BE VERY WARY OF " BRAND NAME" FAKE PRODUCTS as they are out there. To EBay's credit they had started a return process but given the sellers reputation, I just could be bothered with the hassle and I will;l put it down to A LESSON LEARNED.
I had to cancel an order because the item was damaged before shipping. eBay had already sent me a payout of $89.32, but when I tried to issue the refund, the system asked me to pay $97.01 out of pocket. This doesn’t feel fair or transparent. Sellers shouldn’t be required to pay more than the original payout just to process a refund. Show details
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To Ebays detrement, Ebay has become nothing more than a DROP SHIPPING PLATFORM for TEMU! In the trade, people who advertise goods, yet have no warehouses, or even have the goods in their possession at the time they place ad's, or even have them in the SAME COUNTRY, that collect your $$$ and have goods, YOUR GOODS delivered from another country… Read more
for which the advertiser only pays a fraction to OF WHAT YOU PAID, and have the gall to claim they shipped from Australia, are known as DROP SHIPPERS!
These "types" neglect to mention this in their profiles or product descriptions, and sadly, there are HUNDREDS of them on Ebay!
Ebay has literally "gone to the dogs".
Ebays arrogance will eventually lead to its undoing, its happening now! See below.
Too many, TEMU "Party" associate vendors have literally FLOODED ebay, i'll call a spade a spade here by stating a "FOREIGN MARKETING TAKEOVER" of Ebay, Even creating phoney reviews on the Ebay platform as they do on TEMU!
This country 's "Party" government has hundreds of people employed to do nothing more than to use email account generators to create email nic's to thrn go on and post fake five star reviews to support it's country's exports! Consumers really MUST wake up yo this!
We all remember a certain online only "bamboo underwear" retailer with fancy tacky Aussie ads flogging mens underwear made in this same country FLOODING review websites with fake 5 star reviews BY THE THOUSANDS!
Same country, SAME PRACTICE! How many people NORMALLY review mens underwear ON REVIEW WEBSITES? Certainly not THOUSANDS per week! All using email generator generated email addresses and nic names!
Too many sellers mainly from this same "certain country" with warehouses funded by this "certain country's" political "Party" in Australia, (Docklands Victoria mainly), using dozens of accounts to sell the same products, with just a few cents difference, with party subsided shipping as they do with TEMU, flooding Ebay's search engine results, thus depriving other private Aussie sellers a fair equal search engine result for consumers to make a BALANCED and FAIR choice.
Sellers selling the same merchandise but using different accounts and Nic's by offering a few cents off the advertised price, or adding postage on one account and lowering unit price on the item, then on another account having FREE POSTAGE but raising the cost by that postage on same item, both adding up to the same unit price, give or take a few cents depending on which account or username they use, deceiving buyers into thinking they are different sellers.
We all remember the baby formula fiasco, where "certain" people were so well orchestrated by a certain country clearing almost every supermarket shelf of baby formula and shipping it back to "this country".
The operation in its scale, its size, its logistics and the Australia wide mass execution of this invasive operation were phenomenal. This was a pre-planned organized r*pe of our food supply.
However, all that being said, my beef is NOT with this "unmentionable unspeakable country" it is with Ebay and how it is turning a blind eye to this country's deceptive, dishonest sales practices!
How Ebay allows sellers from this country to literally FLOOD Ebay and its search engine with hundreds of accounts some of which are TEMU sellers using THOUSANDS of usernames/accounts to literally deprive other sellers, including PRIVATE Aussie sellers a fair suck of the sauce bottle to compete, especially in search engine results!!
And Ebay does NOTHING to combat this because Ebay is making heaps of $$$.
Also the misleading product descriptions, especially with solar lighting, hence, luminacy being ip to 100 000 lumens is not only misleading but DECEPTIVE, the same people doing this on TEMU, and yes, the SAME COUNTRY which certain review platforms censor reviews for for simply naming country of manufacture manufacturing companies owned by the same "unspeakable country!
One has included screenshots of Solar lights advertised on Ebay, the same ones that appear on TEMU, the same deceptive dishonest misleading descriptive rip-offs that Ebay allows! There are sooooooo many more, not enough room on here to post them all, but when you search Ebay for solar lights, as with other items, you will see what I mean!
I think by now you will know which country one is referring to, the "Party" of this government that is flooding Ebay with its low grade low quality landfill "turnover", same "Party" that orchestrated the great baby formula fiasco.
Don't bother complaining to Ebay, they don't give a fig!
UPDATE:
Just searched online. Looks like Ebay is taking a nosedive!
Like so many other corporate style entities, greed will be their undoing.
This is what I found in Google search.
"Based on current reports as of late April 2026, eBay has not officially shut down, but users are experiencing significant, ongoing, and widespread issues with the platform, leading to reports of the site "crashing" or being "dead" in terms of functionality and sales.
Here is the current situation:
System Functionality:
While the main eBay site is online, many users are reporting that the site and app are glitchy, with significant issues related to search visibility and listing on mobile
Search/Sales Issues:
Numerous sellers are reporting that their listings are missing from search results, resulting in a dramatic, long-term decline in sales.
"Dead" Site Sentiment:
Sellers and users are describing the platform as a "dying" or "dead" platform, with some users stating it is no longer viable for private sellers.
Company Actions:
eBay has been reported to be restructuring, including laying off 6% of its global workforce (approx. 800 jobs) as of February 2026.
Outages:
While the site is not completely shut down, sporadic, partial disruptions have been reported where certain services (like login or search) fail for users"
UPDATE:
ANOTHER (DROP SHIPPER) seller claiming to dispatch his wares from Australia (Western Australia) and is actually an "drop shipper" taking the $$$ and getting his mates back home to ship it here from China!
See the first 3 pics below.
There are HEAPS of accounts like "DELTA PRIME"
(who probably has dozens of accounts names on Ebay")
that do this, some even toting Aussie flags etc!
One received no updates on dispatch etc for 8 days, so I attempted to cancel order to no avail, even though unbeknownst to me it was on the way from CHINA not W.A as stated in DELTA PRIME account details.
And when my lights did arrive, I only received ONE when they advertised TWO.
Purchased a brake cable from ebay seller, they said they were in Moorabbin, item came from QLD then they sent me a cheap off brand, not as advertised. I went to see if it would fit and it wouldn't so I initiated a return. I carefully read ebays return policy first where they stated that if an item is not as described or not fit for purpose the… Read more
seller must pay for postage returns. So when the drop down menu had, "item did not fit" as an option I selected it. You know what! ebay's st^pid system takes that selection as "I don't want it anymore" and I had to pay for postage. When I finally got to chat with an actual person at ebay, they said it was my fault for choosing, "did not fit". WTH! Not fit for purpose-did not fit, It was an freaking brake cable not a t-shirt. Anyway because the system had already decided I was at fault, ebay could not help, so for a nasty off brand item that cost me time, money and patience, it now cost me another $22 to send the trash back. I bet because I had to tear the sealed plastic packaging to open the piece of trash, that I will only get a partial refund as-well. As they say, "Poor Man pays twice!" I then went to buy some loctite Freeze and Release Lubricant spray, to only get a reply later that their shipper won't ship to my address, when I got free postage with the purchase. That's because they drop ship from Amazon and Amazon will not ship certain items to my address, one particular item was the loctite, because I went to buy it from amazon first at $6 cheaper than ebay. I've used ebay for 15 years, I have a 100% feedback rating, now its full of drop-shipping scammers, who half of them are not even in the country, yet 3 days ago I went to sell an item on ebay and had to go through the ringer wit I.D and License checks before I could post the item. WTH, and they can not sort out the trash from the ivory??? WTH You are going to love the ebay transcript they promise to send you a copy of for your records, it's attached. The thing is they left out the first 98% of the back and forth conversation, where I made a fair point and they agreed, but said their hands were tied! and then they just sent the, Thanks a lot bit, at the end of the transcript as a copy. LOL, Everyone carries on about TRUMP lying all the time, unfortunately the whole world has just become a cesspool of con-artists and scammers, and everyone thinks it's okay, because everyone else is doing it. What a joke we've all become.
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Got scammed. Came home with a package at my door. It wasnt what I ordered. I ordered a Remote & ended up with Full Face Masks like in Hospitals. I think this scammer was trying to sell his product by putting up false ones. Even the No. starting with 0485...... is a scammers. It was from China as the packages were in Chinese. The seller from Ebay was ("gripper. 15") Show details
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I have bought 2 DVDs from a seller on Ebay. Both of these DVDs were late in being delivered to me. So I cancelled both DVDs and requested a refund. The first refund I was supposed to get in November 2025 but this refund never arrived. I have since been to my bank and my bank sent me two emails saying, Your refund is on the way to you. I have… Read more
included the receipt for my first purchase from this seller on Ebay. It shows the Order Number and the sellers name. This is a warning to people wanting to buy from this seller. Avoid this seller. And Ebay sent me a receipt for the refund I was given so why are my bank telling me 5 months later that I'm getting a refund, the first refund receipt was a forged copy. I have tried asking the Ebay community forum this question about my DVD and twice now Ebay have blocked my posts. Saying it infringes the Ebay policy guidelines.
ebay PLEASE CONFIRM “We looked into your report and didn’t find the listing to be in violation of our policy”, the eBay policy states that all ebay merchants are fully approved to lie in their ebay lastings, including offering free shipping and charging each customer a $20 payment to pay for the free shipping - ebay PLEASE CONFIRM - Show details
Purchased a 9 inch screen for an ASX. Product was faulty. Seller has since refused to replace the faulty product and is ignoring messages. They also scam you into changing feedback by offering to replace items in exchange for positive feedback
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Still lie and steal from customers who trust that their site would do the right thing!
There are ALL authentic items bought from prada, i have been selling things through ebay for 14 years n more n my store never selling any counterfeit goods, SO Please STOP accusing me selling counterfeit items!!!# ebay au store 127794443765 listing The end of ebay selling platforms!!! since the ebay AU CEO onboard n ebay were using AI tools n… Read more
constantly accusing me selling counterfeit items, ridiculous!!!
However, they let peoples selling counterfeit items n refused to take down counterfeit listings even i keep reporting them!
The reasons why people no longer want to buy n sell things thru eBay au, n go to fb marketplace instead, mainly because they are having an incompetent ceo running the online store in Australia! high comm n lot of fraudulent seller who sell counterfeit items made in china ! so frustrating!!
Latest follow-ups
I ordered a knee brace large size & received a very small one that it did not fit. I gave the seller a negative review & he offered a refund if I… Read more
change the review. I advice that when I receive the refund I will change it. The seller keeps on making excuses & did not sent the refund. I advice EBay on report seller but it did not allow it to submitt, again I waisted my money
Follow-up · No it was ok. The size was labelled large but the brace we received was very small. We requested to return it but they offered a refund if we will change the bad review we gave them. They made so many offers for refund but never received. We will never again order from this seller
Follow-up · We will not use them again. Also we did not get any help from EBay. We tried EBay on help support but would not submit. Waist of money & time
Have 3 accounts some 12 years old. Ebay sellerS have ZERO protection and scammers are becoming more frequent making false claims. DO NOT SELL ANYTHING INTO USA... TO GET ITEMS RETURNED YOU WILL DEAL WITH PAYPAL FROM USA AND HAVE NO TRACKING OR… Read more
RECOURSE AS EBAY WIPES THEIR HANDS. The links and support instructions are for the USA and do not function in Aust. YOU WILL LOSE YOUR MONEY AND YOUR ITEM.
Follow-up · Seems all emails (approx 8) regarding returns are bots making false promises...very poor system. One email replied to me with a female Christian name. It didn't even remember I was a male.. pathetic..
I ordered a very small product from this Company which was processed on February 10th. It is now February 23rd and no sign of parcel which is sitting in a "sortation" facility. Who makes these words up? The Company supposed to deliver it is Parcel… Read more
Freight Logistics. Delivery from 13th to 19th February. So far not a word from the parcel Company. When I asked toavote for information a few days ago someone offered to cancel and refund and "can you wait a few more days". Today I was told we cannot cancel it and "can you wait a few more days". What choice do I have ? What a rediculous thing to say. They also say at the end of their e-mails that they offer the best service. If this is their best then I would hate to experience the worst. This was my first experience dealing with eBay and it will be the last also. A huge disappointment every step of the way. Will never use eBay again or toavote (whoever they are) who do not get my vote at all. And absolutely NEVER use Parcel Freight Logistics. Would not recommend anyone use either Company.
Follow-up · The parcel finally arrived on February 28th! Too late for what it was meant for - a gift for someone. When the tiny box did finally arrive the delivery person could not be bothered walking up the front steps and ringing the doorbell or putting it in the letterbox so they took it to a post office. This meant 15 minutes late in the afternoon to… Read more
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Positive reviews
I recently purchased a 100ml bottle of Christian Dior Eau Sauvage Elixir from this Ebay supplier. It was at a considerable discount to normal retail as one would expect. However having purchased an Armani fragrance thru Ebay I wasn't anxious about authenticity. Delivery was slow but it duly arrived intact and in packaging that looked genuine. … Read more
On opening and trying it, it was immediately obvious that it wasn't the real article, in other words it was fake or counterfeit. The initial notes were faint and faded to nothing after a few moments. Given that Elixir is supposed to be very strong and last for hours this is nothing short of fraud. Efforts to involve Ebay corporate have met with a dismissive nothing that violates their rules response. As for aimer.au-99 the actual supplier, there's no response at all. This is a salutary reminder that the Ebay money back guarantee is meaningless. Even feedback which on this supplier is supposedly 92% positive is no guide and unreliable. Beware of this vendor people.
One of the best ebay interactions I've ever had. Initially purchased the wrong item, sent them a message regarding this and no questions ask it was refunded without delay. Purchased the correct item, could not believe the speed in processing, very… Read more
fast delivery during Christmas new year. Follow up emails through out, and to top it all off was an unexpected $100 gift voucher for wine.... what the lol well done guys, this is how it's ment to be
Follow-up · The included gift voucher for wine claiming $100 dollars of free wine i found to be misleading. To obtain the $100 i needed to spend $86 in a bulk purchase, really didn't want the wine, but inlight of growers hardship over past months i completed the purchase. But the insta 360 pro 2 is still in my opinion at the top of the list for ease of use and quality build, the store and staff were amazing
I bought a router on eBay from Interstate with 10 day delivery. I later found Amazon could deliver it in three days. I asked eBay for a refund and they refunded my money within an hour ... unbelievable...Thank you so very much! Show details
Negative reviews
I have noticed that someone was auctioning the guitar on eBay that I purchased a few days back at Digimart, the leading second-hand musical instrument marketplace in Japan. https://www.digimart.net/ I bought it. It was delivered to me. I own it now. The bozo was trying to sell something he does not own. WTF. I reported eBay, but to my surprise,… Read more
they endorsed the seller and told me it was legitimate to auction goods he didn't own. Very interesting! https://ebay.us/m/9XAYN1
Last couple years evey items I purchased from eBay always delivered but now I have lost my money twice and money never refund back . In my opinions eBay is Operating for online Scammers. I will never ever purchased from eBay anymore . Show details
From the eBay reviews that I have read you are all spot on. eBay couldn't give a rats about buyers. All eBay are interested in is the billions of $$$$ profit every year. Most recent delivery is a dvd player for $45.99. Very noisy dvd player for some reason. Can't return it it because I can't take a photo of the noise it is making. Seller… Read more
asked me to send a short video but eBay don't allow it. Real intelligent these sellers. Can't print eBay labels because I don't have a printer Well done eBay.
Time for Australia to set up some product quality inspection before this rubbish gets to the buyer.
eBay Search engine has also turned to SHI? .
Recent reviews
Sellers all lie about where they and the item is located. Recently purchased an item located in Melbourne to be delivered in a certain date. Turns out item located in China, imported to Sydney then sent to Melbourne on the date it was due to be delivered. two days later still no idea where it is or when it will be delivered. Reporting seller to… Read more
ebay for fraudulent claims was a lengthy waste of time. Used a Singapore based courier company instead of the advertised Aust Post. Unfortunately this is a typical occurrence with ebay sellers who all claim to be i Aust but aren't. Used to be good but I won't use them again.
Bought a Dyson battery from EBay. Battery failed last 6 months. Seller didn’t respond to my claim. eBay did not respond to my claim. Decided to buy from Temu battery still going. Not buying from EBay 1st before other Websites. Show details
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UPDATE: Parcel was finally delivered on 28th February - almost three weeks. Certainly would not recommend this Company