2,610 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment toward Edisons is divided. A large number of customers report positive experiences, highlighting competitive pricing, efficient order processing, and rapid delivery times. However, a segment of reviewers encounters challenges when seeking support for faulty items, resolving warranty claims, or navigating product discrepancies.
The unimac compressor came well packaged and ahead of time . Easy to assemble, wheels and handle . The only downside was I Assembled it in low light . Reading the instructions it said it was delivered without oil , which is fine so I purchased oil the next day after work . When I came to put oil it appeared it was completely full above the marked… Read more · 1
line . I actually emptied it to the correct level . I went through the start up procedure and all seemed to work
Paid the price on the internet said Free delivery, then a few days go by there sending me emails for more money to deliver the Multi head wipper snipper ,I asked for a refund and now have to wait 7 freaking days to get my own freaking money back , putrid scammers ,the advertising said Free Delivery ,I won't be recommending this company to anyone, keep away from these scammers!!! Putrid freaking dog's!!!
Reviews with attachments
I tried now, and is very well made. I recommended this inverter generaror Show reply
Ordering from Edisons was simple & easy! With the sign up voucher, I was able to save more money on an already discounted Unimac Vacuum cleaner! Shipping was incredibly fast with tracking & arrived earlier than expected even around the peak Christmas season! Quality products at better prices than any retailer, I will be purchasing more from Edisons in the near future! Show reply
The process was quite easy. Delivery was on time and I was well informed and kept up to date the mower looks great although I’m a bit doubtful with all the plastic it has how long it will last. Show reply
Very happy with delivery process & product meets expectations. Looks quality! Show reply
Awesome ladder. Nice and light to move around and lock systems are easy to use. Great quality for the price. Show reply
They are cheap but DO NOT BUY!!!! I bought a petrol backpack blower from them. The harness broke at the seams after 3 uses. I was sent a replacement harness. It broke too. I was sent a third harness. This broke after two uses. Edisons fix for this? Try a fourth harness which is exactly the same as the rest of them. They refused to give my money… Read more
back until I submitted a 1 star review here and then I was able to resolve the issue with them.
During the mediation, I was incessantly asked to change my review before I had my refund. Non stop asking me to change my review. To add to this, I submitted a 1 star review on the Edison’s website. This went into “review” more than 3 months ago and still doesn’t show on their website. The product still shows 5 stars. I wouldn’t trust their website reviews if this is anything to go by.
Hi Daniel, Thank you for your feedback. We’re sorry to… Read more
Extremely unhappy with my recent purchase. Stud holding down the chainsaw bar to the body has stripped the threads out of the chainsaw's body after just 3 hours of use. Edisons support rep has placed the blame on me, but this hasn't happened on my SX45 or other 3 chainsaws I own from other better known brands. You've won the lottery when you… Read more
receive a product that works as it should from this company.
If you have issues, you're on your own.
ACCC will receive a complaint unless Edisons come back to me with a solution. ACL states this is a Major Failure and not a product of Acceptable Quality.
Hi Fruugo, We’re sorry to hear that the product hasn’t… Read more
I received a jack hammer with no oil no oil supplied cannot use...my many attempts to contact this company with no response no customer support why is this company not helping their customers this is just terrible behaviour.
Hi Claudio, Thank you for taking the time to share your… Read more (+2 replies)
Delivery was fast. Product is trash. Id rather longer delivery for a better product. Their hopeless with their customer service. My mower handle bars bent, they pull chord loosens, doesnt start sometimes. Buy a good quality and screw Harvey norman
Hi John, We’re sorry to hear that the product has not… Read more
Worst Customer service experience. Very poor quality product. They are lier. I got mower delivered. It was very poor quality and not working properly. Too many emails for return and when they receive the product there technical team said there is a faulty on product and offers a replacement which I refuse and adk for money return. Then customer… Read more
service contacted and told me they will partially return the money as no fault on product big lie by them. I send. Screen shot ot email then they came back mentioning it's a minor faults so will be partial refund again. They are scam company, product is very poor quality and customer service is worst.
Please don't buy from them.
Hi Sangam, We’re sorry to hear that you remain… Read more (+1 reply)
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- +1
I purchased an online Plant Craft Shed from Edison. Upon opening it, I discovered that the shed was delivered by Mytopia. Upon inspection, I found several metal sheets damaged with dents and scratches. The instruction manual for assembly is only available online, not included in the packaging. It lacks detailed explanations for assembling certain… Read more
parts, including the crousel component, which is not clearly illustrated. The roller parts for the sliding door, are made out of soft plastic and totally not suitable to have the doors sliding on them , I had to purchase some other rollers and modify it so it works.The manual is also blurry, making it difficult to follow the assembly instructions. Furthermore, Edison/Mytopia does not have a customer support team that can be contacted via phone. The provided phone numbers only connect to an answering machine. This lack of support is frustrating, as it makes it difficult to resolve issues. The incomplete instruction manual significantly complicates the assembly process, making it almost impossible to complete the shed without professional assistance. I cannot recommend this product from Edison. They are selling a product that is that bad designed and not functional as they suggest, very bad designed. See the video on who the sliding doors work when installed. The supplied rollers which the doors roll on is made of soft plastic and does not glide inside the rail absolute pure engineering! What a waste of Money and the support does to seem to have no clue either, Terrible customer service.
Hi Bruno, Thank you for taking the time to share your… Read more
On Sunday I placed an order for an item I needed urgently & paid for delivery between 1-5pm yesterday. I received an email saying it had been dispatched but my order page still said pending shipping & there was no tracking info beyond 'label created' so I contacted them to check. They assured me it would arrive 1-5pm. It did not. My order page… Read more
STILL says pending shipping & no change to tracking. Both yesterday & today I sent screenshots documenting all available info. This morning at 9am I got an email saying the matter had been passed to logistlics & they'd keep me informed. At 2.55pm I've heard nothing & they close at 3pm. I followed up with Startrack myself & they confirmed they DO NOT have package. This issue could easily have been resolved by sending a new item instead of making me wait indefinitely for them to find a lost pkg. I need this item URGENTLY yet 24 hours after delivery was due nothing has changed. No action, no contact, no explanation. This fiasco has fruitlessy wasted 24 hours of my time & caused me an extreme amount of unnecessary distress so if you expect efficient processing, delivery within a charged timeframe or a decent standard of Customer Service I do not recommend purchasing from Edisons.
Hi Karen, Thank you for taking the time to share your… Read more
Latest follow-ups
Rubbish – Had a mower for 6 months stuffed got the run around treat you like a idiot try a spark plug they said well I'm not a complete idiot finally sent mower back engine was stuffed ( Briggs and Stratton) sent back after a month courier company dropped it… Read more
off back of the truck left out in rain delivered it like a piece of garbage and edisons won't take responsibility won't answer emails and expect you to accept it don't shop with this company they get your money and that's it absolutely pathetic to deal with
Follow-up · It was cactus at no fault of mine they replaced the engine they choose the courier
Hi Erik, We’ve reviewed your feedback regarding the… Read more
always fast delivery and packaged well. Items are good quality for the price range and if something does go wrong Edisons will at least respond to the issue and sort it out unlike many other online sellers. Good work Edisons. Show 2 replies
Follow-up · Initially I received an item that had a fault. Edisons quickly rectified the issue and now the equipment is still running great today.
We ordered a shade shield. Was delivered quickly, but unfortunately some parts were too long. Edisons were very good with support, however. We'll shorten the parts ourselves, after a bit of back and forth. Mistakes can happen, but it's important how… Read more · 2
the supplier reacts. Edisons were very good, responded to all our mails, and even offered a small refund in recognition of the problem. Would still buy from them again without hesitation.
Follow-up · The small supports that run along the length of the shield were too long. We shortened them with an angle grinder. It meant that we also had to shorten one of the pc sheets, so I wonder now if the small supports were too long or if the front and back tubes were too short. In any case, with a bit of extra work the car shield is up and doing it's job.
Positive reviews
Starts first pull and has a decent vibration I’ve used all of the brands there is out there and this is good as any I’ve used definitely has more guts then those new batterie ones that Milwaukee and makita put out as they are pathetic Show 2 replies
Follow-up · [Content Removed] as the grub screw was not in the kit so I can’t even use it without it not vibrating So I retract me review
Recently took delivery of the Baumr 200w 254mm corded table sawBTB60.After viewing your short video on the unit downloaded and printed off the manual ( 30 pages) to realise later it was for the BTB50. Many further attempts to download the correct manual have failed despite inputting the correct item number i get indication that the manual for the… Read more · 1
BTB60 is "missing" and switches to the BTB50, I located another site offering to locate and email the manual at cost of $14.99 so took this option to find 2 charges have been made, $14.99 and $20.99 and I am still trying to sort this out with that provider (no manual received yet) I have made a fair bit of progress with assembly but definitely need the manual to complete the task correctly. I suggest It would make matters so much more professional and easier for your clients if a manual were included as part of the package and i am certain there would be little objection from purchasers if they needed to pay another $10.00 or so for the convenience. I have noticed several comments along these lines in some reviews of this product. Hopefully you can assist with a solution, regards Frank Landells. 0421 693 419
BAUMR-AG 40V Battery Powered Material Handling Dumper Wheelbarrow Motorised Electric, 300kg Capacity Great product, quick delivery good communication with the exception of limited detail in the instruction manual to put together some of the parts of the frame, not impossible but took a few minutes to work out Show reply
Negative reviews
Attempted numerous times to purchase spare parts from these people only to reach a purchase barrier. Their automated responses straight away point the finger at me saying I'm doing something wrong before they finally admit they only take payments through Westpac but don't mention that anywhere along the way. Have emailed them several times with no response whatsoever. I buy lots of stuff online, this has been my worst experience
Hi Greg, Thank you for your feedback. If you are… Read more (+2 replies)
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Pressure washer Petrol. Delivery very slow, come with broken carb, replaced with new one after another long wait, now after weeks of waiting for part, Pressure pump not working correctly only around 1000 psi for a 4800 psi unit. Trying to replace Edison will not refund or replace only willing to send me new part. Now need to Refer to ACCC
Thank you for your feedback. We’ve carefully checked… Read more
Fast delivery of VERY POOR QUALITY products Once they fail which they will customer service and warranty lodging as disgraceful. Slow and ignore requests for refunds and just make customers wait and wait and wait. Just spend the extra money and get a branded product that will be better and will offer better service if something goes wrong. You… Read more
get what you pay for - cheap…..!
Update - following the reply. While Edisons try to demonstrate a willingness to resolve issues.. One item returned due to its failure after its second use took over 6 weeks to be returned and multiple follow up emails. Another product also failed - although this was just after the 12 month warranty period. It was then highlighted how to "maintain" an item. As per the initial review you get what you pay for and do not expect them to last or perform like a branded product.
Hi Tony, We understand your concerns regarding the… Read more (+1 reply)
Recent reviews
Very easy to order from and then your order only takes a few days to arrive, only about 3-4 days from order to getting your order and they keep in touch to make sure your happy with your order. Thank you regards barry. And after a few months, what a great little motor starts 1st or 2nd pull every time and works my log splitter with ease. Once again thank you. Barry Show reply
Baumr-AG self propelled lawn mower I feel is definitely a value for money mower. Easy to start, quite powerful, very manageable no complaints here. Friendly staff and no hassle pickup from Seven Hills. Show reply
Great service and prompt delivery , The people at Hunter Xpress Brisbane were so good to deal with and i have reckoned both of you guys to many friends , Cheers Adrian . Show reply
My first time buying from Edisons and I am impressed. Shipping was so quick and the brush cutter i bought was easy to assemble and easy to start. Seems to be a very capable machine for such a low price! Will make easy work of my jungle. I recommend Edisons to anyone seeking good products and insane prices! Show reply
Great service, product exactly as described. Quick dispatch and arrived in excellent condition. Instructions could be a little clearer explaining which part to do before others. Show reply
I purchased the sx72 chainsaw. I used it today for a short period. I was very impressed, it has plenty of grunt more than I was expecting and carved through some logs without so much as a splutter. Would definitely recommend getting one. Can't go wrong for the price. Happy camper so far.... Show reply
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Hi Michael, We’re sorry to hear about your experience… Read more