Electrolux EPEE63AS

Electrolux EPEE63AS - died using self-clean option for first time – Wish I had checked reviews on this oven before using the pyroclean option - the oven shut off, door locked and the F08 error message popped up. Now need to replace the oven as insurer won't cover faulty parts and sparky said it's not fixable (of course out of warranty)... really, really unimpressed for what was an expensive oven! Will never buy an Electrolux oven again. Show details

Hopeless – Have had the oven for 3 years (it was brand new when we bought the house) and decided to use the pyro function for the first time this morning as the oven wasn't too bad as i don't use it that much. Now it has switched off after about 40 mins and there is a terrible burning almost toxic smell and sound of crackling in the oven. I don't dare open… Read more

the door as I'm too scared to see what I will find. I'm extremely disappointed as I expected more from this brand. If I went out I seriously wonder if the house would have caught on fire. This is such a dangerous product. I wish I had read the reviews before using the pyrolytic function but for goodness sake why have this function built in if it destroys your oven when you use it? I wonder if it will still work once it cools down as it's extremely hot. If I have to replace this oven (or any appliance in the future) I am never getting anything from Electrolux.

One day later the chemical smell is all through the house even with fans going and windows open all day and night. It's unbelievable. I went and turned it off at the mains, waited a while then turned it back on. Oven asked me to set time. I started doing this and it went to FO8 error again. Cannot open door at all. Obviously it's ruined so will have to get a new oven. No wonder this has been discontinued but screw Electrolux for allowing it to be sold for so long. NOT HAPPY :(

Electrolux. Huge and expensive disappointment – This is a cheaply made item dressed up in a premium brand. We have now owned this oven for ten years and had so many repairs and part replacements. I expected to have zero problems for 20 years at this level. I should have spent a quarter of the money had a better item. - The hinges were never designed to manage the weight of the door and… Read more

failed quickly so the door would not close properly. Our handyman ingeniously rescued the device with parts he adapted from elsewhere.

- We are on the second electronic board which has also just failed

- The buttons on the controller had started to fail, so we had to set the time with one button only (what an ordeal). No spares available

- we have replaced heating elements

Excellent Performance – We bought this back in 2012 so it is now over 5 years old. It has been a very reliable appliance with no problems or faults except for the oven light bulb which was no problem to replace. Very easy to program cooking times, temperatures and functions with great results. The push buttons are of excellent quality and precision. Cooks with very… Read more

even temperature We activate the Pyrolytic cleaning function about once every six months and the result has always been a sparkling clean oven and all that has been required is to sweep up or vacuum the ash residue and a quick wipe over of the inside surfaces. We don't include the oven trays and racks when performing the cleaning function due to our concerns that the extra heat may cause those items to warp. The advantage of the pyrolytic clean function is that everything inside the oven is cleaned including the fan blade which would be difficult to clean using a conventional oven cleaner.

Electrolux EPEE63AS – Wanted a top shelf oven with Pyrolytic cleaning option,expensive compared to the other options.Two service calls covered by warranty in first 12 months.Pyrolytic function used 3-4 times, used to-day and door will not open,showing an F8 Fault function ? Electrolux advised out of warranty-true and want to charge $145.00 call out charge plus parts.I… Read more ·  1

would expect a better run from an expensive oven.Not Happy.

February 5th 2017 Update: Follow up on my review 9 December 2016

As requested by Narelle from Electrolux, we contacted them and a service call was organized. We paid for a service call and Electrolux paid for the parts and labour. I feel this was a fair outcome as the oven was out of warranty at the time. Thank you Electrolux for your service.

Love it – I was reading the reviews as I wanted to recommend this oven to my son . I have had my oven for approx 3-4 years. I had researched ovens before i purchased. This was the one that gave me the features I wanted. I did not want an oven that the racks would not fit into a dishwasher. I wanted the side racks to able to be put back in when the oven… Read more

was hot, as i wash them in the dishwasher while the oven cleans and I have often forgot they are not in the oven when i have heated it to cook. This oven allows me to snap them in even when at full temp.

I had no restrictions on budget and yet I chose this oven. It was not my first pyrolitic oven and I will always choose Pytolitic. Wiping a small amount of ash away is so easy I would use this oven approx 4-5 times a week and clean it as requiredand I have had no problem in any way. the only negative i can think of is it only came with one wire shelf and I prefer two so I purchased this at the beginning. Love my oven!

Linda

It's been okay but all of a sudden – Add us to the list of people who have had problem s with this oven. Out of warranty, but during the cleaning cycle today, there was a horrific burning smell and at the end of the cycle, the error code F08 appeared and the door would not (still won't open). Cost over $2100 and it now appears we are shopping for a new oven tomorrow - not what I was… Read more

expecting for a built in cycle which we had focussed on as a reason for buying it. Very disappointed and it won't be an Electrolux replacement and that's for sure.

epee63as – Crap oven. Pyro function never really worked. Last time the glass was so hot it nearly burnt my hands. Shuts off halfway through. Wouldn't open door. Never really heated properly. already had to replace fan in oven. Now the oven is turning off like its turned off at the mains. Hours later it will turn on asking for the clock to be set. Then you… Read more

can cook but it may turn off 10 min into cooking and do the same thing all over again. Done this 20 times in the last two weeks. Anyone else had this problem

Very poor product and dangerous – My mum bought one of these for her kitchen reno. Oven locked, F08 on pure clean. PCB needed replacing. That was a year ago, no just keeps tripping the circuit breaker. Push buttons on the front get so hot you can't touch them. Extremely dangerous product. I am surprised there wasn't a product recall on these. Show details

Pyrolitoc clean f08 error - oven is rubbish – Same as everyone else - bad smell toward end of clean and error f08 First time we used the pyrolytoc clean function The constant stream of the same issue is so alarming - they should all be recalled and replaced Chicken always took almost double recommended time, as did baking cakes - Substandard quality product anyway but the thought of the… Read more

house having gone up in flames is terrifying Oven came with house we bought 2 years ago so I don't expect to get any joy from electrolux and if not then we will certainly avoid the brand going forward and will be contacting various consumer groups to make them aware of this issue

Dangerous product – As with many of the reviews below we have never been satisfied with the temperature settings on the oven. Bought it because we wanted to buy an Australian product and in 2011 it was the only oven with a pyrolitic function that was the size we wanted. Using the pyrolitic function last night it gave out acrid smelling smoke and has melted the… Read more

coating off the cupboard doors adjacent to the oven. It's now locked the door and is displaying the F08 error message. I guess we are lucky there wasn't a fire.

Faulty Pyrolytic Process – After completion of Pyrolytic process oven door would not open. Research indicated this was a common fault. Completed form on Electrolux website 1 month ago saying it was unacceptable that such an expensive oven should fail after 7 years and suggested that if they paid for the parts I would pay for the labour. Have had no response to my proposal.… Read more

CHOICE suggested I lodge a complaint with WA Consumer Protection, however, in the meantime we are without an oven.

This oven cannot cook – Feature wise this oven has it all but since new it has never cooked evening nor at the set temperature. Problem is the door won't close properly and leaves a 5mm gap at the top seal. hence it cannot retain heat and has many cold spots in the oven. This is compounded by the fact that door angle cannot be adjusted. No matter what I tried or looked… Read more

at there are no customer accessible way to fix it. I even had a serviceman look at it. He smiled, laughed, took his call out fee and left.

Not happy with this Electrolux oven.

Build quality and Pyroletic function unsatisfactory – We chose to install all new Electrolux appliances in our kitchen renovation early in 2012. Our decision was based on using what is marketed as a premium Australian brand. During the first few years of operation our only complaint was when setting the temperature on the oven it needed to be 10 to 15 degrees above recipe recommendations. We had… Read more

also used the Pyrolytic function several times during this period. Then approximately 18 months ago the while using the Pyrolytic function the process faulted and an error code was displayed F08. The Trouble shooting section in the owners manual suggested turning the power off to the oven for 20 seconds and then back on, this seemed to reset the fault and the oven was functional again.

We steered clear of using this function until last week when not only did the Pyrolytic function fault again, displaying the same error as before, a small amount of smoke followed by a smell of melting plastic was noticed. The door lock is active and power cycling has not reset the oven this time.

A service agent was called and repairs suggested along with the repair price. The oven is now well out of the warranty period.

Thanks to the people who have taken time to complete previous reviews for this product. The reviews have definitely influenced our decision to replace the oven rather than go ahead with repairs.

Rubbish appliance!! – So oven started faulting about 8 weeks ago. Contacted the extended warranty back up plan company underwritten by AIG. Was told due to many claims being lodged someone would have to call me back in 24 hours. Took me three phone calls to them before they would lodge a claim for me!! Local repair company came two weeks ago and decided it needed a… Read more

new PCB and door lock. Parts finally arrived yesterday and installed today. Oven worked initially but then when the repairman left it went into an F08 fault!!

My guess is they will want to keep fixing it until my warranty runs out in September and then I'm on my own.

Will be contacting the ombudsman about this.

Very unsafe oven and lack of customer service – Do not buy this oven for the purpose of self cleaning hopeless, 3rd time I used self cleaning and completely burnt out all circuits of oven. front panel warped out of shape and door unable to open what a waste of $2500.... after reading reviews I have brought a new oven another brand as think my family safety is more important than having this… Read more

fire hazard in my home.

I did ring customer care but there customer care obviously don't care so don't but electrolux crap product and service.

Oven blown – This oven was faulty after first purchased and was replaced under warranty however the oven looks to now have blown again out of warranty. The oven has never been a good oven since purchase and cooking heat has been inconsistent so I am reluctant to spend money to fix again. Given the issues I am reluctant to recommend any Electrolux appliance after this oven.  Show details

Warning fire danger – Bought to support aussie manufacturer First time we used pyro clean it shut down half way through cycle seriously overheating and suffering terminal damage to it and damaging the surrounding cabinet Replaced under warranty Second use of pyro cycle with replacement oven same fault occurred These ovens are dangerous Currently negotiating… Read more

with electrolux

September 5th 2016 Update: WARNING FIRE DANGER

Follow up on my review 5 July 16

To give credit where its due after negotiation electrolux agreed to repair oven at no cost to us even though it was out of warranty.

Repaired by sub contract repair agent and reinstalled 23 august16 some seven weeks after failure.

Normal oven function working ok.

Pyro function not used , after three failures on two different ovens we have no confidence in this function.

We are not alone as can be seen with all the other reviewers that have had the same failure.

Perhaps Electrolux should issue a warning to owners OR A PRODUCT RECALL

KEN

Also concerned of Fire Danger – Has generally cooked OK over 5 years we've had the unit, but during a pyrolytic cleaning cycle we had black smoke billowing out. Electrolux were pretty unhelpful and sent out a guy who declared it fine without really looking at it. Over last month oven has stopped reaching temperature so opened it in order to test bottom element with multimeter… Read more

and there is a massive scorch mark through the internal insulation, and looks like some components had almost melted.

Am replacing it immediately with something else, not likely to buy electrolux ever again.

Fire danger – Bought oven 6 years ago as wanted Pyrolytic cleaning. Have been having problems with it stopping mid way displaying various codes. Today stopped twice with codes then restarted again and had to turn off as smoke billowing out then a loud explosion now door locked and no displays on oven.

Electrolux Pyrolytic over causes a fire – We brought the oven and had been using it for about 3 months (just got a new kitchen in), we had noticed that cooking times and temp were out a bit however one day, we decided to cook small roast in the baking tray it comes in (from wool worths or coles). Anyway the over got that hot that it actually caused the fat in the tray to catch fire, spill… Read more

out over the sides and whola, the pyrolytic paint at the bottom of the oven is now destroyed. Looks like the oven set at 185deg C was more like 280 or above - was nearly as hot as a pyro clean.

Now we have a nice looking over, with some minor issues we were ok with (cooking time, temp issues and poor cleaning), that we have no idea on how to clean (can't use the pyro cleaning - which did make the surrounding benches really hot).

If I could I would get the inside oven housing (the pyrolytic internal housing) replaced, but you can't buy one. So now we are going to try and get either second hand one and I will replace the gear myself.

Or even better we will get a more reliable, quality made and assessed oven.

Loved the oven at the start, great functions, great look then wow.'

Not happy Jan.....

Worst Oven Ever: Don't buy unless you are only going to warm up convenience food – I chose this oven firstly because it was pyrolytic self cleaning as my friend had a Miele and it was a dream but I couldn't afford a Miele; secondly I wanted to support an Australian company; and third it was the best of a bad bunch when it came to internal size- why are modern ovens so tiny inside? I had to stop using the baking dishes Inhave… Read more

been using for 35 years.

To date I have not had a problem with the pyro clean, it just doesn't do a very good job. Having read these reviews I will be very cautious using it in future.

The oven itself is a complete disaster. It is absolutely impossible to cook anything properly, it is very "wet" and steams EVERYTHING. Roast meat and get come out soggy, pastry doesn't cook, if you use the bottom shelf everything burns on the bottom so really you can only cook one thing at a time. The temperature is so badly calibrated that if the recipe calls for 180 I cook on 250 and add another 50% to the baking time- a 1.5 kilo lamb roast takes nearly 3 hours to cooke. The spacing of the shelves is bizarre. After only a few weeks unsightly staining developed between the 2 glass layers of the door.

When I eventually managed to actually get Electrolux to send a technician to check the venting and the temperature gauge he informed me that temperatures were "a guide only", and there was nothing he could do. He said everyone comained about the food steaming and that it was simply a badly designed oven. The abovementioned friend bought one at the same time for her beach house- she cooked for us one night and apologised for the condition of the food- and proceeded to related exactly the same problems I have experienced. I will never buy an Electrolux again.

It's a POR883 I'm pretty sure – Happy with the cooking part in it, no to do with the "cleaning option" on it. It locked the bloody door shut. How do I unlock it? Please tell me I don't have to wait for someone to come do it??? Hopefully this is an easy resolution pretty please (praying)

Pyro clean never worked properly from new – Similar issues to others here. Pyro clean never worked properly from new. Shutting down with fault codes part way through the pyro cycle. Had it looked at and "fixed" a number of times. A couple of nights ago night an electrical burning smell was coming out of it and I shut the power off to the oven. Surrounding cupboards were so hot I thought… Read more

they were going to catch fire. Even after turning the power off I could hear a crackling sound coming from the digital display or directly behind it like it was burning and the oven was extremely hot for hours. Way too hot to touch either the oven or the surrounding cupboards. VERY CONCERNING!!!

Now nothing works. Called the repair place who came to look at it and basically said the entire electrical part of the oven had suffered a major burn out. We were lucky it didn't burn the entire house down.

He said the cost of the repairs would likely be in excess of the warrranty limit meaning a new replacement oven would probably be supplied. (Thankfully I took out the extended warranty on this oven)

A new oven. That's great however I have a matching compact oven/microwave mounted directly below this which won't match the replacement oven. Just what I want in my new house (5 years old). Miss-matching appliances. I seriously doubt that Electrolux will supply me with a new compact oven to match the replacement oven and I'm not about to go out and buy another matching compact oven after this....

Going by the reviews listed here this seems to have been a common fault with these ovens. If this is the case then why they weren't recalled???

Unfortunately I've had similar issues with an Electrolux washing machine that I bought at the same time as the ovens. No extended warranty on the washing machine either so I had to pay for a new one.....

almost burnt my house down – pyro clean function failed, had to call fire brigade. all internal plastics and seals melted. under the extended warranty a local business was sent out to resolve problem. plastics and seals fixed. three months later, and now out of warranty pyro clean fail again (don't think original fault was ever found or fixed). after calling electrolux i… Read more

find out that even though the original problem still exist that they are no longer responsible as my warranty period is up. does it take a house to actually burn down for someone to realise that there is a real concern regarding this product. too scared to ever use this oven again.

Same as everyone else – I have the same problem as everyone else it would seem. Pyrolytic function no longer works. Oven dangerously overheated burning my finger when I tried to turn it off. I finally turned it off at the switchboard and the door is still locked. Serviceman is coming out tomorrow but if the repairs will cost over $500 I will junk it and pursue it with… Read more

Electrolux. If I thought it were worth the trouble I would take it up with consumer affairs but it seems that this oven is intrinsically garbage. Not happy Electrolux.

Electrolux Oven Dangers – I have owned this oven for 4 years. I purchased the oven due to the good product name and technology. The oven was working well until the first of the issues surfaced. THE OVEN DOOR: I noticed the oven door was not closing fully. I contacted a trades person who came and re adjusted the door. After a short period of time the door once again was… Read more

not closing correctly, so once again I contacted a trades person. This happened another two times.

PYROLYTIC FUNCTION DAMAGED THE OVEN: I utilised the pyrolytic function and the heat expanded all of the metal face plate on the control panel and none of the control buttons would operate. I COULD NOT TURN THE OVEN OFF. I had to remove the face plate so the buttons could once again operate as the metal plate expanded so much.

I have since had more trades persons and technicians come around to fix the problem but they cannot and stated it was a manufacturing issue call ELECTROLUX. I was also directed onto this site to make sure other people are aware of the issues. Come on ELECTROLUX you were a great company what happened?

F08 Error code Terrible Smell. Feeling Very Ill Help – I have just cleaned this oven on pyroltic.The door won't open and it says error code F8 There is a terrible smell. Have a large number of visitors turning up tomorrow to cook dinner for including guests from overseas,Now have a tight chest and feeling very ill with the smell .Are there toxic fumes being given off? What is Electrolux doing to… Read more

rectify all the terrible problems with these ovens? Have had bad experiences with the pyrolitic function , doors not shutting properly and now this. Also cooks very unevenly.

September 6th 2016 Update: Second oven of this model has now failed and house filled with acrid smoke.

Put the meat on automatic to come on while at work and be ready to add the veges to roast for dinner guests when I came home. Came home to find the house filled with black acrid smoke, the meat burnt to a frazzle and the cupboards above grimy with sooty grease. The oven was off and wouldn't function.It had obviously flicked to pyrolytic mode, done the terrible damage and fortunately cut out before burning the house down. Had to open all windows in cold weather to let smoke out, buy hot chickens to feed guests and cook rest of meal on stovetop.

Last time after first oven failed after using pyrolytic Electrolux replied and told me to contact Electrolux NZ. They said I had to provide proof of purchase docket before they did anything. Am far too busy to go hunting that up and have limped along over summer with only one oven. And now this!! They need to compensate for this terrible performance.

Electrolux Pyroluxe Oven EPEE63AS*42 – We've had this oven from new for 4 years and now the door won't close properly. We've been told the door needs new springs at a cost of $140 and no guarantee that will fix the problem. I've read all the problems with the pyro cleaning function, but we've used that function about 6 times and all is ok. Disappointing after only 4 years though that such a basic problem has occurred.

FAIL FAIL FAIL – Purchased this oven about 5 years ago and bought it for the pyro clean mode. It worked intermittently but now won't work at all, as the other reviews have said the oven just turns off part way through the cleaning cycle. Bad buy. Don't buy one you will be disappointed.

Pyro cleaning a joke – We installed our Electrolux pyroluxe oven in our new kitchen I had waited 20 years for last year. Everyone told me I was mad not getting a bigger oven but we wanted to support an Australian made product and good guys in Wagga Wagga had recommended it. So far we are actually happy about the cooking capacity but extremely disappointed about the… Read more

pyroluxe function and subsequent customer service that I received after the one and only time using the pyro function. The pyro certainly cleaned the oven but left a dull smear on the floor of the oven where some food had been spilt. The light also never worked again after we used the pyro function this one and only time. Having read the manual and tried the suggested remedy for the dull smear, which didn't work, I phoned customer service. They gave me the name of our local repairer. After contacting them and sending photos, they phoned me to say that Electrolux would not even consider repairing it under warranty. In amazement, I phoned Electrolux myself only to be laughed at by a very rude customer service operator as I had not cleaned the oven before using the pyro function. I laughed saying you must be kidding. I had paid extra to have the advantage of the self cleaning function. She basically told me I was lazy and stupid telling me "it wasn't designed to clean the oven but just enhance the cleaning process". I was understandably upset and distraught and hung up. I was always going to look into it further and take my concerns higher, but disillusioned, I just put up with it.

Two yearly investment in door hinge repair – Our oven is several years old therefore not in warranty. We have invested, if memory serves, 3 x $300 ish dollars on hinge adjustment, repair kit, whatever. We are conscious of he bad design/ ineffective door hinges so treat the door open and close with care. Looked at the new equivalent model and, guess what, same hinges - it is… Read more

unconceivable that Electrolux cannot resolve a severe design shortfall in what is a good oven while the hinges are functioning properly - I hope against hope that Electrolux might provide me compensation for my third or forth set of hinges/fix kits etc - "not happy Joan". Please don't give me the same old line from customer support - just redesign you door hinging system so it works.

Oven can't switch on – I've been having several issues with my oven lately. The oven completely shuts down two weeks ago, total power failure, the clock was not showing at all. Had to call in a technician who had to replace the electric board, which together cost be close to $300. Just a week later, the oven can't switch on at all, but this time, the timer is still on. So it just seems to be the on/off button that's faulty. Does anyone else have similar issues?