Electrolux ESE6977

Lots of problems – Water drips down freezer handles, now the stainless / titanium clear coat is peeling. Icemaker / water stopped working. Fragile piece of plastic. not worth the money. alot or warm air comes from underside Show details

Best Appliance Ever Bought!! – I'm surprised bad ratings Never had not one issue with this Quality Product owned nearly 6 years never once needed repair Still going Great space & design Will buy again! AWESOME APPLIANCE! Show details

A lemon – We have never had trouble with any of our appliances as much as this fridge. When we purchased it back in late 2011, we bought a supposedly high quality (and priced) product expecting reliability. The technicians have been out numerous times to replace water tubes, replace ice water paddle assembly, door alignment but mostly to do with the ice… Read more

maker.

Last week, we're told the ice making motor needs to be replaced and the cost will be around $690. And no doubt on top of that, add labour and the already paid $160 call out fee.

We are not paying another cent for this lemon...and looking at buying another fridge.

This fridge is only 6 years old....we would not have expected as much trouble.

At the same time, we also bought Miele ovens, dishwasher and stove top...we have had one call out for all of them combined in the same period.

Would never purchase Electrolux again or recommend to anyone.

Not good enough at all for the money you spend – Our fridge has just gone over the 5 year mark but we did pay to have extended warranty. We have had the electrician here on numerous occasions fixing and replacing the ice maker and now the fridge has a gas leak and cannot be fixed. Considering i paid $3720 for this fridge 5 years ago, I would expect that the fridge would have had a longer… Read more

lifespan. I have been in contact with Electrolux and have been given the choice that I can either buy another Electrolux fridge or a Westinghouse which I can get at a staff rate. Overall I am only saving $200 at the staff rate, so I am quite upset to say the least considering the amount of money I paid in the first place for what I considered would be an outstanding fridge and would last us a lot longer than 5 years.

Very disappointed to say the least.

Piece of Crap – Ice maker broken, leaks water, door shelves have been broken and replaced, door handle fitting broken, water reservoir broken and replaced,. 3 years old so disappointing, have had nothing but problems. No idea how to fix the door handle! Expensive fridge should last longer than three years. Would never buy electrolux again.  Show details

ICE MAKER FAILED FOUR TIMES AND WAS REPLACED FOUR TIMES NOW THE ICE MAKER DRIVE MOTOR HAS SEIZED UP – Has keep consistent temperatures but has been costing us money since it ran out of warranty. We expected more reliability for the cost and reputation and now I have contacted Electrolux today to determine the cost of a new ice maker motor and i was informed they are considered obsolete and not available. This is not a reasonable expectation for a product.  Show details

3 years old, noisy compressor, ice maker replaced, 2 broken shelves, what is next? – Fridge is in kitchen family room and intermittent compressor noise drives anyone in the room crazy. Electrolux have agreed to replace the compressor, but not the fridge which has failed on many fronts in its short life. Like another reviewer below - 2 of the fridge door shelves have failed - the plastic cracked. Unimpressed. Ice- maker failed.… Read more

Electrolux do not respect the Australian consumer, nor Australian Consumer law. If they did, their response to us would be different. Did I mention that this fridge was a replacement under warranty for the first Electrolux fridge that completely died around 12 months old! When I say died, I mean the compressor failed and food went off. So in summary - a now 3 year old fridge has had the ice maker and 2 shelves replaced at the owners cost, and now has to be returned to Electrolux for the compressor to be replaced.

Avoid – I have bitten my tounge on complaining about the fridge but no more the following is issues we have had: Cracked door shelves freezer and fridge Ice maker, solenoid replaced, controller replaced and now the ice tray. The ice tray cracked and leaked into the compartment freezing ice and i reckon was the cause of other issues with it, when i… Read more

discovered it you cant buy the cheap plastic tray have to buy a complete assembly.

Look it keeps food cold but so do most fridges as this is what they are for, this was a premium priced unit that is nothing but cheap crappy parts that has cost us a small fortune and cant recommend any body else does, have a good look around you should find some good reviews but also be wary i noticed there are review saying how good they are and ordered online and picked up the same day from the good guys, well if you have a truck and 2 very strong people maybe but they are so false it is not funny shame on the good guys for pushing this.

Has been good but – Still working but just as warranty was over it stated making noises, dissapointed as it now is annoying! Sounds like a fan or something squeaking almost like dripping water (torture) but of course it's not in warranty that just stinks when you buy trusted brands and they are falling apart as soon as their warranty is over!!  Show details

Not built to last just another throw away item – Big $$$$ for with worlds worst fridge.. Dont buy it! My fridge has had very little use and still problem after problem. Screen not working Ice maker not working Water sometimes works Rusted parts If you want a lemon then a buy a electrolux product and regret it everyday you see it.  Show details

terrible – i paid top money for this brand new fridge but never happy with it. stainless steel surrounding ice & water dispenser started rust. 3 month ago ice dispenser broke so i took it apart to replace it only found out it has been replace before by some shonki technician, last week the ice maker stop working again i pull it apart and same thing happen, screws were misplace and missing, clips was damaged.

Great fridge - fingers crossed it stays this way – I am surprised at some of the poor reviews and am now a little scared that my problems are about to start as my fridge is coming up to 2 years old. But thus far it has been fabulous. I have had no problems with it at all. Space is good and great flexibility for changing the shelves around. I love all the adjustable shelves in the freezer - I… Read more

bought a selection of freezer containers that just fit neatly on the shelves so I just pull out a container to rummage for what I want instead of having a jumble of items. The ice maker is great. Fortunately I realised before I bought the fridge that the filter could be a problem as my fridge is a tight fit and I didn't fancy having to move it. So I installed the filter in the cupboard next to the fridge - the water line ran through there anyway so the plumber just connected the filter into the cupboard side of the line and not the fridge line.Fingers crossed that the good news story continues.

Grew up with an electrolux fridge but times have changed – I purchsed this fridge in lieu of a GE and if only i knew what we were in for. We've had this fridge for just over 24months now, just outside warranty and spent around $3500 on something that probably wont last more than another year or two. As a fridge, it works well. Storage is good and provides many adjustable shelf positions. The icemaker… Read more

facility, although takes up a fair bit of room, is great as we're big lover of ice when it comes to drinks. First issue we found over 4months ago we've notice rust starting to form between the ice tray and fridge door. Yes we keep it free of water but this shouldnt happen as its Stainless Steel. The filter is outside the fridge so you need to move the fridge all the way out to get to it so it's a bit of a pain unless its installed somewhere else. Our Fisher&Paykel's filter was inside the fridge and this made life so easy. The vegetable draws are very flimsy, and quite awkward removing them for cleaning. The biggest defect so far and i've now also read others with the same problem, there are stress cracks through the back of the fridge. This made me pull out the shelves and i've located other cracks including the sides and bottom. We are just unlucky when it comes to warranties and things happeing just outside of them. What's happen to the way Electrolux fridges use to be built.

Dissappointed – Handles came off and scratched the doors. Doors uneven. 3 visits by repair men it's was fixed. It is very loud fridge. Sounds like it might take off. Freezer takes along time to freeze things. I do live the space this fridge/freezer has. It fits so much in it. But overall, not value for money.

Extremely bad Customer service – The Electrolux Customer Service is appalling!!! I called up in order to get Electrolux to repair the icemaker which has not been working for some time. I have arranged this appointment with them 3 times. The first two times the technician did not bother ringing that he is not coming. The third time he rings to inform that the icemaker itself is… Read more

faulty and he needs to order the same. It is such a pain to get Electrolux on the phone and despite making appointments and they do not deliver. I would not recommend buying an Electrolux product.

Seriously annoyed - brand new fridge and both fridge and freezer not cooling – Electrolux is about to experience my incredible amount of displeasure if Winning Appliances doesn't fix my problems first and I mean serious wrath will be expressed. A brand new fridge that my new kitchen has been built around and neither the fridge or freezer cools properly. The top shelves are literally warm to the touch and it has been… Read more

running for over 48 hours. An alarm keeps sounding saying things are High Temp with the temp flashing and it is not what you expect from a brand new appliance. My initial gut feeling is that I am dealing with a piece of sh#t, not just a lemon. I have read enough now about how many people have had problems with Electrolux fridges and I am seriously pissed off - Bloody disgraceful.

Riddled with Problems – Decided to leave feedback on this model, following the latest in a run of problems. We bought the appliance just over 3 years ago now. Within a year the door panel and drip tray plate started to rust. This was fixed under warranty but the door has started to rust again. The seal around the door is failing but it could be to do with the way… Read more

the replacement doors were fitted as the doors are not level so has maybe not been hung properly.

We had an incident one day with the light that comes when the water dispenser is used stuck on. A call to Electrolux was going to result in a charge for a engineer to come out and fix the problem. I then found something hidden away in the manual about resetting the system but cutting the power for a number of minutes. This wasn't mentioned by the customer service rep on the phone. Their support dept obviously lacks basic troubleshooting assistance.

Now the vice dispenser has gone, it is not clearing the cubes out the setting tray but the solenoid still comes on flooding the compartment and spilling onto the shelves. A casual search on Google shows there appear to be numerous issues with the earlier icemakwrs throughout the fridge range. This is just another repair bill which one wouldn't expect to have within the first few years of service of such a high cost model. Great volume of storage, ice maker and water great when they work. Too many things going wrong too soon. Out of warranty repairs likely to be 1/5 to 1/4 of original cost price

The WORST fridge DON'T BUY – I purchased this fridge 18 months ago. Everything that could go wrong with this fridge has. First the water and ice maker lever broke. Then digital display went blank. Temperature of fridge varies, milk is always going off (set at 2 degrees). Circuit board broke. Now after the 4th visit from the repair man (very nice man). The ice-maker has also… Read more

broken, a new part required to fix it. That will be the 5th visit from Electrolux regarding this fridge. I have requested a refund as I am not spending another day waiting for Electrolux to come and fix this awful fridge. This fridge is made in Australia, BUT all the parts are made in China of extremely poor quality. Australian made should mean that the parts are also made in Australia. This is the worst fridge we have ever owned. Electrolux should recall this fridge and have a good look at the parts they have put in it.

Very Expensive , Poor quality, too many things to go wrong with it

Great fridge the worst customer service ever!!! – I purchased this fridge less than two years ago.. It stopped working completely recently and is still under warranty. Up until now the fridge has been great. The issue is that Electrolux could not seem to care less... they do not have a good repairer network and when we finally got a repair man to come he couldn't get the parts. We have now been… Read more

without a fridge for THREE WEEKS..we have called, we have emailed, we have called and we have emailed... they are all very polite and do absolutely nothing.....

BAD LOOK for an expensive brand.

it stopped working

Excellent – Good quality fridge. Excellent power savings and very silent. Really curious why other people in here have rated it so bad unless they work for competitors. It is a bit expensive to buy upfront but then savings in power bill compensates for same. Also, excellent ice making function and overall no problems apart from securing water filter… Read more ·  2

replacement after the initial ones has expired High energy savings. Good quality Bit expensive & no easy availability of replacement water filter

Electrolux side by side fridge – I have had this fridge for over 4 years. The screen for the ice/water and temp etc malfunctioned in the second year and I had warranty so it was fixed (just a dirty cable). This again occurred about a year later out of warranty by then. We fixed ourselves as I had watched the technician. Then recently the tube for the ice water split at the… Read more

door part and we had to have someone out to fix this. Today I called for support re the temp changing from C to F of its own accord and was told there had to be something wrong with it and I would have to pay a technician to look at it. I thanked the useless lady and called another company that repairs fridges and they told me in under a minute that all I needed to do was press eco and left temp button together for a second and it would change back. Why electrolux does not include this in their instruction manual is beyond me. I will not be buying another electrolux product again due to the amount of issues and the extremely poor customer support. Energy Consumption is low Expensive and you do not get value for money.

Constantly breaking down – It's now broken down for the fourth time in 20 months... It broke down, not freezing or cooling, shortly after we bought it and it got replaced (weeks no fridge and a lot of wasted food). The replacement worked for a while, than the display stopped working and for several weeks we had the freezer running at -24 as it could not be adjusted… Read more

anymore.What a waste of energy, we bought it because it was had a good energy rating. Than the compressor broke and we decided to buy a second hand fridge to limit the food wastage. I'm glad we did as it has broken down again, the fridge is not cooling properly and the repair man is coming tomorrow... The cold water and icemaker Not reliable

Great when working but – Purchased 1st unit oct 12 only to have compressor fail mid nov 12. Replaced by electrolux with new unit. This repaced unit had the compressor fail after 4 months. Awaiting replacement again. Perhaps 3rd time lucky. Unit works well when operating as it should being a top of the line model but we are disappointed with the reliability ( or lack of ).

I like it – Ive had this fridge just over a year and it has been fantastic. it's pretty for a start. appearance i fell in love with the swish brushed metal square edged exterior with door length handles. the doors were aligned after I adjusted the knob directed by the manual. the automatic dispenser light is useful at night and I have used the chilled… Read more

drinks alarm several times( as a regular timer ;) )

the ice maker/water dispenser:

the position is nice and my cups can fit under.

I find that ice tends to splatter a bit on the floor especially with the crushed ice setting.

The removable perforated metal spill tray does not appear to have high corrosion resistance so I sprayed mine with some rust protect from bunnings.

having not owned a water ice maker before I can say it is extremely convenient not having to load ice trays and fill bottles of water all the time.

there is ok space in the freezer but I opted for an additional bar freezer to store frozen leftovers.

Internals

it takes a small adjustment period after switching fridges, but the drawer and shelf layout have been adapted to. I got rid of the egg tray straight away and removed the wine cooler rack. one comment about the freezer drawers is that they tend to get unstuck from the drawer racks every now and then which is annoying but could be avoided by being careful to not pull upwards when opening the drawers.

the ice cream shelf was probably conveniently renamed from "cheap flimsy plastic excuse for a shelf in a spot where not much fits" it can store one of those fancy small tubs of ice cream but guess again if you get a regular sized tub.

noise:

At first I noticed the fridge sounds. occasionally the ice dispenser makes clacking noises depending on use at odd times during the night. but overall, no complaints.

I would buy this fridge again. Big, pretty, ice/water dispenser,pretty Dispenser evaporator tray not rust proof.

Great fridge – This is a really good looking fridge with a large capacity has filtered ice and water on hand which is so convenient. The stain less steel doesn't mark when you touch the doors which is great for children and adults alight. Light comes on when using the ice/water dispenser which i very handy at night. Love this fridge!!

Terrible – Not worth the cost - meant to be a quality fridge but apart from size/capacity advantage not worth the extra cost. Strong glass shelves Lots of internal space on shelves and drawers First fridge returned after 6 weeks as freezing in the fridge Problem with clock on both first fridge and replacement but too scarred to investigate getting it fixed Ice crusher not effective

Great.....if it worked – We bought this fridge because of its energy saving design however we have had to replace the unit twice in less than a year because the first time there was water leaking from the freezer side handle and it began to rust and then the compressor was faulty. The second time the water problem occurred again. We are now onto our third unit and the… Read more

automatic ice maker shut off switch did not work, so ice was continuously being made and overflowed from the ice bucket. This part was recently replaced and it now seems to be working well and we like the unit. The retailer said they have never experienced this problem before.

I was considering getting a refund however other alternate units are different in dimensions. This unit seems to be shorter than most other comparative units however as we were renovating and built the cavity to fit the fridge, other models such as Bosch or Smeg don't fit so we are sort of stuck with this. Having said that, without the problems, its a good fridge and id be really happy with it but id be hesitant to recommend it given the problems we have had.

The customer service of Winning Appliances and Electrolux has been excellent. Energy Efficient, Design, Good Storage Value for money, seems unreliable