Electrolux XL EWF1090

Just Fantastic – We bought our Electrolux EWF1090 in 2002 and have been using it several times a week ever since. It is often loaded with more than the rated 8kg of washing but has never complained. Now in 2019 after 17 years of faultless service it starting to sound a little noisy on the spin cycle which sounds as though the springs that hold the drum in place need adjusting but wow what amazing service. Show details

New review - Same old problem - Built in redundancy – To echo a well documented issue with this machine our's was in great condition inside and out, then the door started to make a buzzing noise, then jammed.. turned it off at the mains, waited 10 minutes and turned back on, door jams, no electronics, next power reset the door releases and the whole thing seizes up. This post "Door Jam = total… Read more

destruction of electronics..." details it better than I could, same problem and same conclusion here.

As an industrial designer it disgusts me when repairing a device is actively discouraged and obsolescence built into a product - this machine is going to make a huge footprint at a landfill site all because of some obvious weak links in the circuit board and powersupply. Would be great if Electrolux considered their environmental responsibility when designing a cubic meter of landfill

UPDATE:

I gave Electrolux the opportunity to review the product themselves to identify the fault and got a stone wall - they won't even acknowledge the well documented fault.

Instead, I was requested to pay $148 for them to inspect their fault workmanship and parts costs to likely follow.

Most frustrating was the brief responses to my emails which were detailed.. all 3 of them.

I refuse to chase good money after bad and decided to buy a german made bosch on sale at david jones for $850- down from $1599

Will stick to my promise to customer service and inform everyone i know to never buy an electrolux.

you lot are kidding – our 1090 lasted over 7 years yes coins blocked it up a couple of times but easily removed only thing that stopped it was the last time I tipped it up to access the drain i didn't remove the soap tray that still had fabric softener in it Unfortunately that got into the electronics and killed it Washed clothes non-stop for those 7 years with 2… Read more

boys under 10 it copped a hiding and if I had remembered to to take out that fabric softener it would be washing clothes today

Very happy – Ours has not given us any problems and we do a wash or 2 EVERYDAY as we are 6 in the family .. And not even to talk about summer when the kids friends come over for a swim and I have to wash extra towels ...my kids (teenagers) washes their own clothing and If they an not break it .. Well then it is good :) I especially like the quick 30 for my husbands work shirts .. Energy efficient

EWF1092 – I have had this washing machine for over 5 years & have had no problem at all with it. My purpose for buying it was the water saving aspect and for washing QS bedding.

Lasted 10 yrs but – Very noisy on spin, which we had looked at, no reason found and didn't improve when in new laundry. Multiple Breakdowns, usually coins stuck, improved after we managed to get it modified so not so easy for coins to jam. Lasted 10 yrs, which is probably normal these days. needed new drum, too expensive to repair.  Show details

Lasted over 7 Years – Our Electrolux front loader EWF 1090 operated without any problems apart from a blocked hose until about 6 months ago. Wouldn't finish a cycle - jumped like crazy, sounded like the drum was banging on something and stopped in mid cycle. The exterior of the unit looks like new. First local technician changed shock absorbers, after which I was… Read more

careful to enter light loads. Cost about $200. However the same problems persisted. An Electrolux technician then spent about 10 minutes looking at it and announced that it needed a new engine OR a new board or both; he couldn't tell. Service call $140 odd. Parts nearly $500. Given the problems that I have read about in these product reviews, I will be steering clear of buying Electrolux in the future

Don't think I could trust Electrolux again! – My washer is 7 years old and has just stopped working after I started a cycle. Absolutely no power at all, so as it is out of warranty I took the cover off and there was a wire completely burnt off from the connection, it is lucky to not have caught fire and possibly done a lot of damage to the house. I also had the motor replaced twice under… Read more

warranty, thankfully I took the extended 5 year warranty.

I had a quote from Electrolux of $160 for the call out plus parts. I found the power controller online for $180 so it will be $340 to fix, if it is only the power controller.

When the machine was working, it did wash the clothes really well, although it was really loud.

had ours for 11.5 years can't fault it with responsible washing – had our pump replaced early under warranty with improvement noticed immediately. rubber inside door has now given way . 11.5 years is great by today's standards cleans well although vibrates noticeably. placed mat on top with dryer stabilised above which worked without any real drama . would recommend for good washing. just found out repair man on the way at a cost of $125  Show details

Want to unjam coins easily – Have had drum stuck a few times if it still moves usually coins. Get a plastic display folder cover fold it in half push it in the gap were the coin is jammed roll the drum as if searching for coin and as the folder raises up the coin goes into the folder fold and rolls out like a poker machine. Fixed in 1 minute. For coins stuck more under the… Read more

drum tilt the machine forward and shake the drum until you hear the coin move and drop then get the folder to remove

Frustated – After 5 years using this, there is an error 10 appeared. Sent back to repair and the technician seem to cheat me Rm900 more for the parts I changed. Luckily I called Electrolux for the price and they are aware of this!Then after a year using it, problem appeared again..(can't spin) and no sign appear on the screen and I thought it was all cleaned well.

Washes Well but didn't last – My EWF1090 washed really well, but decided to stop rotating, no error message displayed. Got a service man in be advised will need to change the brushes. Brushes changed, seemed to be working for a day and then same thing happened again. Rang the service man again, he came and checked it out and said can't do anything the board normally goes once… Read more

you change the brushes, Now I got to buy a new machine when I already paid to get it fixed. Not happy!! Washed well! Water Efficient! Always have to clean the drain! Rubber goes Mouldy!

A neat but otherwise useless metal box – the washer is about three years old, we bought the machine based on research and the reputation of the brand. Recently the machine has decided to stop in mid cycle without showing any error message, a repairman couldn't find a fault. The only solution is to junk it and buy a new one. After reading the other reviews, it is clear that this is a… Read more

common problem and that Electrolux are aware of this. How hard would it be for Electrolux to admit the fault and provide a fix. I would be happy to pay for the repair but as it is I am not prepared to pay for another pointless call out.

It has a major inherent I fixable design flaw

Terrible...will never buy this brand again – I will never buy this brand again, had so many problems with this machine. Lucky I brought a extended warrenty for 5 years and have all repairs covered, i have pretty much had this machine rebult while under warrenty and it is still causing me problems!! the only original parts are the drum,outside casing and door. good size at 8kg everything went wrong with this machine!!!

Fed up with removing coins from Electrolux EWF1090 – I can recommend the Electrolux EWF1090 as it washes well, but I struggle with removing coins every year or so after terrible grinding noises. The Electrolux EWF1090 should have an easily accessible coin trap. I can recommend the Electrolux EWF1090 as it washes well, but I struggle with removing coins every year or so after terrible grinding… Read more

noises. The Electrolux EWF1090 should have an easily accessible coin trap. Does what it is told to do thus far. No accessible coin trap.

Jammed coins – This machine has cost us an added $600 to have jammed coins removed. It is jammed again today (4th time) and I have begun looking for an alternative - it is becoming a money pit. If it is a known problem then why do we have to pay for the repairs (warranty does not cover). I certainly have been left with a sour taste in my mouth over this. washes well, quiet jammed with coins, buttons etc

New Motor after 6 years, not happy – Had Electrolux out today to look at my machine as cycle would stop 1-2 mins in, and new motor required at $500…. so basically throw it away. Was just on 6 years old and never super happy with the results from the wash, and built up mould. Not impressed with Electrolux now nor front loaders energy efficient not built well, disposable after 6 years!

Door Jam = total destruction of electronics – We have had the machine for about 3ish years (so well out of warranty) and the door jammed and took out the solenoid driver which took out the power supply... If you read through the reviews it is a farily common complaint. I am an electronics engineer and got my way through Uni fixing all manner of stuff so thought that I would give it a go...… Read more

The main circuit board was basically totally cactus and a new one is $200, the solenoid is another $100 + shipping + GST so comes in at over $350... I was going to give it a go but the Wife just bought a new machine (needless to say that it wasn't and Electrolux) -- i suppose the inbuilt obsolescence is working well from their perspective but it certainly isn't green when it lasts such a short period of time and has to be replaced! It is a bit sad that no level of circuit protection has been provided for at all... The actual body etc. was really in good condition and no rust... Worked fine for three years Simple failure escalated through the entire electronic control system... to expensive to repair

All care no responsibility for design issues and customer care/ feedback – At what stage does a product that does not perform get taken off the market for a product recall. As can be seen on these product reviews there are a number of unhappy customers with these model machine. Spoke with Cust Serv today and the standard answer is to have a service person out as they do not have anyone that you can speak to on the… Read more

phone to discuss any technical questions (ie re performance, design and how to poss fix a machine issue). My machine will not spin, empty water completely or do a complete wash on every cycle. Not worth paying $200 to get someone out to pronounce it unfit for repair. The space between the drum and side of machine is large enough to fit small items trough such as buttons that come off shirts. The shaft that these are expelled through is too small for these to be ejected, this means you are not able to remove them yourselves. Why pay $200 for someone to come out when you can put it towards a new machine, namely another brand machine. Simpson is owned by them also so will not buy one of these either.

Why show that Electrolux actively monitor this site as they only give their standard replies saying how sorry to hear that someone has a problem and to contact them. I contacted them and as it is out of warranty it will cost me $200 to just look at machine and my questions go unanswered as to fault finding.

This is a design fault, they have rectified it somewhat I read in the future models but as for any help regarding fault finding you need to start the process with $200 as they will not offer any help on the phone as their technical people are 'Not Allowed" to speak to you.

Unreliable, no telephone help for technical issues, poorly designed

Disappointed – Had this machine for approximately 6 years, it finally stopped a few weeks ago due to the well known design fault. Have been quoted $400 + to fix as it has to be totally taken apart and will require a new drum as it is jammed. Was also told it is a known problem with this model and the next model after this addressed and did rectify the well known… Read more

design fault. This machine replaced a very reliable top loader which was just too small. I will avoid the Electrolux brand in the future and definitely do more research on my next front loader!

Known design fault in which the manufacturer does not acknowledge

Electrolux ewf1090 front loader finally gets the boot – I have had this machine for about 5 years, and it cleans really well when it's going good. Unfortunately every year I've had to have it pulled apart (sometimes several times) and serviced as something has fallen out of a pocket, or a button has come off a garment during a wash etc and jammed the machine up! I was told right at the beginning that… Read more

it was a design fault, and they paid the first bill, but since I now know of the fault I would have to fork out for anymore servicing. Since it originally cost me around $1200 to buy and a few hundred dollars each year to fix. I'm currently having it fixed at the moment...this time a coin has jammed it, and the belt has snapped. It cleaned well No trap for loose items such as coins and buttons etc...

Fair go – If you spend 700 dollars on washing machine you expect it to work in the real word. In the real world ppl accidentally leave coins in pockets and a trip to the repair shop when you do is rediculous. It's got to the stage where I'll learn to change belts and keep a spare on me. Troublesome

It was very good while it lasted! – I have had this machine for 5 years with out any problems and have enjoyed using and owning it. I think I paid about $850. Recently it just stopped working. When I turned it on there was no power at all. When I removed the top of the machine and turned the power on I could see the control board was arching violently. I would expect the system to… Read more

cut power if the control board was arching which makes me question the safety of the design.

With the tub full of dry clothing there is more than enough fuel for a decent fire. I am so glad I had a look when the machine stopped working because if I had of left the power on and walked away, with the control board arching there was some potential for a fire.

I am very disappointed the control board died after five years as it has been a great product. I only used it once a week and after paying $850 I expect it should last at least 10 years. It turned out costing about $3.40 a wash. Not good value! Easy to use, the timed delay is useful, the time save, temperature, and spin controls were great features which I used all the time. The machine stopped working after 5 years, The control board shorting out and was arching. I would expect the system to have a fuse to cut the power when the control board failed and was arching.

Unimpressed! – Have had nothing but trouble from day one. A coin jammed the barrel, was taken away fro a week and did the same thing the very next wash. I was told to make sure there was nothing in pockets... seriously a button is the same size as a coin... am I going to remove all buttons prior to use.... doubtful! After researching on the Internet, it was… Read more

apparent the original model was a dud. After contacting the state manager and showing him these reviews, our machine was swapped out for this model. It is noisy, often doesn't spin out the clothes and I come home to clothes sitting in water. The seal on the front is damaged and that is certainly not due to overloading. I am very disappointed with this machine. Unfortunately we can't afford to upgrade at that moment, so are stuck with an inferior machine. Cannot wait to get a top loader again.Will not buy Electrolux branded goods ever again.

For the price we paid - $900 at the time - I expected a machine which I would not have an issue with for years.

Kids in the house but no machine – We purchased machine end 2006/beg 2007 and about 2 months ago it suddenly decided to stop spinning. The motor is working, there are no error messages on the board but it wont spin. So I call on a washing repairer to come and take a look. Easy fix - belt fell off, not sure why because belt nice and firm etc. Turn it on, works great. Thankyou… Read more

repair man - $125.00 later.

Put washing on same day, starts great and off I go. Come back and clothes not washed and not spun out. AGAIN same issue. Call repair guy back. Comes few days later, belt off again and to be sure we check that the motor is still attached (not hanging or broken off) and definitely no smell from the machine to indicate burn out etc.

To please me he changes to a new belt. We test - works. But hang on - I add a few items of clothing this time and voila, within 5-7min you see the drum skip a beat, then spin and skip a beat and stop altogether. Guy can no longer help. He said it could be that the 'spider' (I gather this is some type of frame holding the drum?) has snapped. How in the hell does that happen?

Called Electrolux and advised call out (can't remember exactly) about $95.00 (incl first 15min labour) and then I think about $35 per 15min thereafter.

Here is my dilemma - I have NO idea what the problem is until I pay the money, after which I could be told that that it is either irreparable or the part is too expensive. Trouble is if I waste this money, add that to the first call out I'm over $200 short towards a new machine - money I certainly don't have to throw around. (It is now almost 2 months that I'm without a machine). What on earth do I do?

I would expect purchases such as good washing machines give you at least 10 yrs and great washing machines at least 15 - 20 years.

For the record - my machine doesn't wobble or bounce around the floor, nor do I wash blankets or doonas to suggest heavy load in 8kg capacity machine. Nothing jamming it either as you cannot get in under machine from the floor.

Can't afford to purchase lesser capacity - growing family but the 8kg out there are really very pricey atm.

Is there not something in the Trade Practices Act (for purchases prior to 2011) to protect me. Afterall if it is the bracket/frame etc that I don't consider to be a wearable part like the motor. This isn't a small appliances and should really last longer than these 6 years. The last Simpson Top Loader lasted my household over 20yrs and that is no fib.

Also, why can't our repairers do what some in the U.S. do. If it can't be repaired then the cost of your service will go towards reducing the cost of your new purchase with the same manufacturer?

BTW - if it is something as simple as a coin HOW DO I GET IT OUT MYSELF and not have to spend money I don't have to get a repairer out? Was a quiet fantastic machine. Shortest cycle 30min. Drum wont spin, belt keeps slipping off and drum turn skipping a beat.

heats the water to give a great wash. never missed a beat – I like the large capacity of this washer but, am not sure if it is the machine that leaves certain clothes with a lint ball look about them. Some of my new clothes look old fast. Is this because it is a front loader? Am overall happy with its performance just don't like what its done to alot of my cotton shirts even though I always wash with… Read more

only 30 degree water and wash inside out. cleaning ability and larage load capasity and i like that 30 min wash for small not too dirty loads and its never needed repairing leaves certain clothing with a lint ball look- not too pretty

Terrible – My machine was prodounced dead today by the electrolux serviceman. I could pay $940.00 to have it repaired!!!! It needs a new motor and 2 boards - it has just had it's 4th birthday - and its fourth service call. What a complete waste of money. Like everyone else I will never, ever touch Electrolux and will be telling everyone who will listen not… Read more

too. Do they seriously think consumers can afford to replace a $ 1000.00 washing machine every four years! Very angry! Belinda, Brisbane It still looks new after 4 years The coin thing (twice), sandpaper towels, clothes too wet after end of cycle

Works beautifully! – I have had this washer for more than 6 years and am very happy with it. Being in a share laundry without hot water, I love that it heats up the cold itself, something that not all front loaders do. It is very gentle on my clothes and the 30 min fast wash has saved me many times when I just can't wait for the full cycle for only a couple of items. … Read more

Having small children who make their clothes absolutely filthy, I am delighted to be able to add a prewash as well as an extra rinse to most cycles so that soap residue can be rinsed more thoroughly. The clothes always come out very clean. It has had a lot of use too, often doing 3 loads back to back.

I've also washed woollens which have come out beautifully. And being a larger capacity machine I often wash doonas and blankets with no problem at all.

A few times coins have become stuck - I've never had a technician out, I've just removed them myself from the bottom hatch.

The only thing I think might be a problem is that the motor tends to overheat if the laundry is too hot (remember I'm in a share laundry and other dryers in there heat the place up sometimes) but it seems to come right a few hours later. I hope this doesn't mean it's on the way out!

I'm really not sure why so many people have posted bad reviews - maybe I'm just lucky but I'm very happy with this as a family washer. Large capacity, gentle on clothes, love the 30 min cycle Motor can overheat occasionally

Worst machine ever. Already had it replaced once by electrolux – Worst machine ever. Already had it replced by electrolux once and now 2nd machine totally failing. On to my 4th call out and thank heavens I took out the extended warranty.Machine clunks when spinning and it is like it loses it place on the time cycle and it just reverts back to the begining,computer has been replaced but it still gets confused.… Read more

Cycle may say 50 mins but will take 80 mins.

Ongoing fault issues and warranty provider keeps repairing a dud

Good looks but can't go the distance – This machine has been ok until now, I was also looking for a quieter machine which it also described in the brochure, but not as quiet as I thought. I must say my wife does use the machine very often as there are 4 of us constantly changing clothes every day and there are other items to be washed as well, so reliability is a must. This machine… Read more

broke down 4.5 years after purchase lucky I took out extend warranty for a further $150.00 which covers me till 2013.

The technician who checked it said that I would of been better to buy a new one if I we're to pay for the repairs. It needed a new heating element and control board. I said to him I thought that they would at lest last between 7 - 10 years for the money I payed for it. He said it is best to take out extended warranty when you by new appliances these days.

I will be doing more research before I buy my next washing machine, and not an Electrolux. Machine will not say no to continuous use. Will not allow high spin selection on all cycles, have to do separate spin after wash completion.

Terrible – When my machine was only 2 mth old a coin got stuck and the EWF1090 ground to a halt. After weeks of being without a machine and numerous phone calls it was repaired with a warning that next time I would be paying for repairs. I have been a vigilant 'pocket cleaner' since but last week disaster struck... Thank you for this web site, one mention… Read more

of it and they changed their tune from collection 'sometime next week for repairs' to 'the machine will be replaced within a few days'. saves water coin damage

Terrible – I purchased my washer in 2006 due to what I thought was Electroluxes good name. Wrong!!!!!! It broke down within the two year warranty due to a 'coin' getting lodged. MMMMMMMmmm Machine was fixed and and I wasnt charged.Great what they didnt mention was there was a big problem and they had modified it to cover their bottoms. Buyer innocence I… Read more

guess. Drove me mad checking everything,(didnt want to be a careless owner) became pedantic and drove the kids and husband mad. To no avail damn thing broke down begining December 08 not out of warranty because we took out an extended warranty with Good Guys. Great you say no. It wasnt Electrolux warranty. This time it wasnt my fault but it maybe I must have used too much detergent. Why did this not surprise me. 7 weeks later they replaced the washing machine (after I basically threw a major hissy fit at them)with EWF 1481 which blew up today after 2 months. Believe me the 1090 could be better used as summer drink because it is one big LEMON!!!!!!Save yourself some grief dont buy it. Please think of me contacting Electrolux tomorrow and beginning the nightmare of calls to moronic personel who treat you like dirt and putting up with idiot service men that have trouble putting one foot in front of the other. I can also enjoy assisting the obese lazy truck driver who isnt even sure how to unplug the machine. That isnt up to him. Even better I can look forward to not dining out but washing out at the local Laundrette for 7 weeks all at my expense. If I am really lucky I will get a machine dropped at the doorstep in due course that the deliverer is not qualified to install. Gee it is hard to attach the water pipe and plug in the power point. Guess you need a university degree to start it up to see if it works. Then again it isnt in their job description. Get the idea no dont buy this machineor anything from electrolux. Also watch this space for the EWF 1481 appears that will be an on going tragedy tooooooo

Judy Blizzard Its white This machine will breakdown It will damage your clothes (very rough) It will leave your towels suitable only for sanding floor boards. You must remove all items on clothing including buttons before washing as they will break it.

Terrible – Wouldn't buy an Electrolux washer ever again. If customer service helped me out more I would - but they were useless. Quiet, Good Wash Delay Options Mould Mould Mould! Every time you remove the washing you have to COMPLETELY wipe and dry the rubber seal which has MANY crevices otherwise black staining mould forms and sticks badly to the seal. … Read more

Rang Customer Service about this and they were going to do me a favour by not charging me for a new seal but I would have to pay for labour. Ppppff what sort of favour is this? I spent over $1000 on this machine 1 1/2 years ago because I also bought an extended warranty - what a waste of money.

Terrible – We previously had a whirlpool front loader which was too small. We replaced it with the Electrolux & it broke after the first couple of months, it has been unjammed 3 times now one under warranty & the rest by me 1x Coin 1 x bra wire & today a $1 coin again. Luckily Iam an appliance repairer & it only costs me parts to repair. Iam getting onto… Read more

Electrolux on Monday to see about the free replacement that others have received when mentioning this site and the in built problem this machine has.

Iam about to re do my kitchen appliances so it will be an interesting to see Electrolux response. There response will decide if I ever use there appliances again. Works ok as long as you are anal about making sure no coins are left in pockets. Coin Damage again

Bad – While it lasted for 3 years it was a decent washing machine but for the fact I paid so much money and it lasted for such a small time put me off getting another one of these again. Now I just bought a cheap Haier and if it lasts me the same amount of time I won't feel as bad because it only cost me $350 after the $200 rebate not $950. Can't think… Read more

of many - it does wash clothes I guess. Sounds like an airplane taking off every time we use it. Interior drum collapsed on us - not even worth fixing since it was out of warranty.