Electronic Bazaar

Corrupt Thieves and compulsive liers – We ordered and paid $1500 for a set of binoculars 8 weeks ago and were told they would be shipped that day. Eight weeks later and after 100's of emails and phone calls we have no binoculars and no promised refund. We are now getting Consumer Affairs and Lawyers involved. Latest excuse is that their "Merchant Bank" is the problem. Trust me, its… Read more

not the "Merchant Bank", it is the lying deceitful thieves at this terrible company who are the problem. What a terrible company to deal with. Don't touch them with a 10 foot barge pole.

Electronic Bazaar – I needed an particular camera urgently and called these theives to ask if they had it in stock as I needed for a job. I spoke to some geezer with a London accent who pretended he was holding it as we were on the phone. Told me he could have it to me by Monday (it was Friday) if i transferred the money via internet banking immediately - STUPIDLY I… Read more

transferred over $10,000 to these criminals. After a week of nothing came the lies after lies -long story short: it took nearly 4 months to get all my money back after contacting authorities....it came a $1000 at a time over 3 months after a million phone calls....I'm glad I got my money back.....Police need to arrest these guys ; they are organised crime

Terrible. The worst of the worst – Terrible. I wish I could give them ZERO stars. Why didn’t I read any reviews before ordering? Huge saga, but to summarize: I ordered 5 smartphones. Was told that they were in stock (very important to me as I needed them ASAP) and I was assured they would ship from their Melbourne warehouse. Due to the order value they suggested I pay $65 extra for… Read more

postage insurance which I did. They also took more from my credit card than they said they would and I’ve never received a refund for the extra amount. I was promised a tracking number. After numerous requests from me I received the incorrect tracking numbers. The devices took 1 ½ weeks to arrive. They had all been opened, were dusty and had fingerprints on them. One of the 5 was locked to T-Mobile which I don’t even think exists in Australia so we have not been able to use this device. For a couple of weeks they promised me a code to unlock this one so we could use it (I was contacting them daily). No code has ever turned up. I have asked for a refund for it and they just say they will send the code ‘within 24 hours’. Does not happen.

Worst service I’ve ever had from an online store. They lied to me several times (when the devices turned up 2 of them were still in Bubble-wrap with an address label and dates showing they had been shipped over from Hong Kong after I ordered them. They ignored most emails from me after the devices had been ordered. They have never sent me an invoice for the insurance charge which they took separately from my Credit Card. I am left with a $500 second-hand smartphone which wont work in Australia (so am $500 out of pocket). The list goes on but I want to leave this experience behind and get on with my life so I shall stop now. Suffice to say – run in the opposite direction rather than buying from these crooks.

Great experience – I looked at a couple of review sites before buying from Electronic Bazaar, I noticed a lot of bad reviews, but I saw worse ones on other companies so I gave these guys a chance. I am happy that I did as the product arrived in a timely manner and in good condition as it was well packaged. I will say they were not "the cheapest" but the cheapest… Read more

option that I looked at had some absolutely shocking reviews. Overall, I am happy I did business with them and I would buy from them again. well packaged, pretty fast delivery, good price

Efficient Service – I have seen very bad reviews but Electronic Bazar did an excellent job. I order my Galaxy Note 32 GB 4G Lte Part no P 605 in night of 2nd January 2014 and they assure me that the item will be delivered on or before 8th January 2014. I received the item on 6th morning where as other on line dealers could not provide a delivery date before 9th January. All bad reviews available online proved wrong. Reasonable price

Bought Sony DSC RX-100 camera – I bought it online thru the website. Got a good price better than others for sure... Excellent service... Paid for it and got delivery in 2-3 days thru toll priority secured mail at my doorstep. The packaging was quite safe and secure . I appreciate your service... Shall buy more goods thru you for sure. Would recommend highly.. Reliable, good service, quick safe delivery

Fraud from start to finish – Electronics Bazaar trading habits border on fraudulent...no they are fraudulent. UPDATE: A supposedly new Asus G74SX laptop in May 2011 took almost 3 months to arrive, and only days after I'd threatened them with consumer affairs ombudsman intervention. By early 2012 the laptop had been to a technician to remove a dead hard disk (which… Read more

was not new) technician advising the machine was also most definitely

not new, citing obvious rust and corrosion on/in every I/O port

and many internal components.

The dead hard disk even had a marking pen notation 'fault'.

After a pandered life, the machine has finally decided to not work anymore.

Why I didn't return the machine? After waiting almost 3 months, wasn't prepared

to have nothing, so hung onto it.

Do yourself a favour, be very wary of any online purchases and definitely don't

order anything from these cheating Electronics Bazaar liars.

:|

Very unreliable – I put my order to these people 12 sep- 14,and after 30 emails i finally got my lens on the 13.11.14. they said a lot of things when wrong like dont stock it anymore,then they did again,then they sent it to wrong place ect ect ect this went on for weeks and weeks,asked for my money back then they said hang on its in the post being sent… Read more

,NOT.thought i lost my money but then the lens turned up.Lens is great no problems ,just total rubbishh to get it here

Unconcionable liars and cheats – We are going after these loathsome crooks for mail fraud after they billed and charged for a Lenovo Yoga 2 Pro ultrabook with 8GB RAM but only provided 4GB RAM on a promised delivery that was delayed for weeks after blatantly lying about immediate availability and dispatch. Our documented evidence is irrefutable so any similarly deceived customers contact us for more information.

Dreadful - buyer beware!! – Ordered an Ultrabook for over AUD 2,200. They took the money and also sent a $0.02 and $0.03 refund to my credit card (to check I was a using my own card). 3 days later I get the following message "I got a bad news from warehouse that the last item which was in stock had some technical fault & the bad thing is ETA of new stock is approx. 2-3… Read more

weeks". They offered a refund, a more expensive item or I could wait. I decided to wait as I could not be bothered re-doing all my research and was not interested in paying the extra. The item did not arrive in the 3 weeks so I wrote to them. As a response they replied that the item was now more expensive. I begrudgingly paid the extra $177. It took another 3 weeks until delivery (yay! I did get the item eventually 6 weeks after initial order) but it came with an American power cord when I ordered it from a .com.au webiste. I'm annoyed at the fact that so I wrote a complaining email - no reply yet - and tried calling the Australian number in Melbourne but no answer. Now have to wait until I get a plug adapter before I can use it. So buyer beware!!!

PS - Also wish I had read the reviews beforehand - bummer. Assume it's a great product - lenovo thinkpad x1 carbon i7-3667u - when I get to use it Bad sales experience

Did not deliver order – Really bad service. I ordered an Up24 and of course paid for it. 4 months later despite numerous phone calls and emails I still have not received the UP24 or a refund. They just don't answer either their phone or emails. Most disappointing especially as Up 24's are now available much cheaper.

horrible, horrible, horrible – i can't believe this happened to me. i buy online since ten years and NEVER had anything like that. totally liars, excuses. talked to three different ppl and everybody had another excuse. i can't believe i read this reviews ealier. cancelled the order and still waitint for my refund. I've ordered a sony vaio 13 pro for almost 1700$. stay away from ordering there!!!!!!! NOTHING at all LIARS

DON'T BUY STUFF FROM THEM – As you can see there are so many negative feedback here, just find another dealer with good feedback. Again, forget them. A month ago I ordered and paid for a camera, they still do not ship out the item. FRAUD!! Now I try to ask them for a refund, and also try to contact credit card company otherwise . FRAUD

Can't contact them, don't send out items. Not trust worthy – Ordered a Camera lens, 2 months later still didn't have it. Rang them 4 times and left messages. Emailed them twice. Finally an Indian person called me back and said that before they send out the product we needed to identify an small amount of $ they had transferred to our CC to make sure we were legitimate customers...? Seriously.... we had paid… Read more

for this 2 months ago. They said they wouldn't send it out. Finally we asked for a refund. Hopefully it comes through. I'm pretty sure they have an Australian phone and website but are operating from China or India.... Do not buy from these guys

Totally unreliable in every respect. Customer Service very bad. Product never got sent out.

Dont even think about it! – Same old drama as all other comments here. Broken promises and missed deadlines. Advised sales rep on the phone of the poor reviews. They sit, pretend to make calls to suppliers and come back with some wild excuse. Tie after time, was advised 'by end of the week' or 'by wednesday' Still wating Everything!! Ordering system, phone system, sales reps- wrong wrong wrong

I could not get refund – I ordered a mobile phone and paid for that via eWAY automatically. Few day after they rung and asked me about bank details on my credit card...Nobody asked me about it and I had no problem for using this card before. So I requested cancel. Then they sent me email for refund detail from eWAY. I was waiting more than one month for refund on my… Read more

credit card. But I could not get it. So I asked them about this problem but no answer. I loose money. Please dont trust them and eWAY...

Bad service....couldnt get refund

Buyer Beware! – Like many others on this website and other forums I wish I had read the reviews before ordering. I ordered a Samsung tablet given it was advertised as "in stock". Then I read the reviews on this company and panicked! After a week I sent them an email requesting a tracking number which was eventually responded to with an apology that the item had… Read more

been received by them but was faulty and they had to order a new one. After waiting nearly 3 weeks, I eventually got through to them by telephone. I was told that they had the stock and I would have it by next week. I questioned if this was definite and the reply was 90%!. In the same conversation the 90% turned into no we don't have any suitable stock and I was offered a refund.

In their favour I received an immediate refund so I am happy about that. I now just need to find a company that is reliable! Quick refund Poorly run business - not transparent, misleading information given.

Waste of time – Ordered a Nexus 10 one month ago and hasn't arrived. After a few attempts to contact them, they said the product was not in stock. They didn't email me, just said they couldn't reach me on the phone, it was not their fault. ( I couldn't find any missed call on my phone by the way). At least they refund me quickly after I had sent a "nice" email to them. No stock, no contact

Terrible. Use at your own risk – I wish I had read this before placing the order. My experience was exactly as described by others. It appears they do not keep any stock and only source after an order is placed. I ended up cancelling my order. I placed an order on 28th December 2013, heard nothing, sent an email on 19 January 2014, no reply, called on 20th and was told new stock… Read more

arriving today and they will call to confirm. I called late today, they couldn't remember what they had said, even though I spoke to the same guy. He told me 1 week..with yes yes sir....I cancelled the order.

Awful, liars!! – Please don't allow their smooth talking of assured quick delivery and genuine parts coax you into handing over your cash. They're happy to tell you whatever you want to hear and as soon as they've been paid they seem to immediately become a lot harder to contact. 3 weeks past my eta and I'm still waiting... dodgy, slow delivery (hasnt even arrived yet), constant dishonest claims

Lied again, does their "Australian Warranty" claim really mean what it suggests? – A camera I purchased for them in August broke (which of course was not their fault). I contacted them on the 8th Nov and was told to take it to a Canon authorised repairer and then send them the receipt for a refund - which I did 26th November. Via email I was promised that they would get back to me as to how they would refund, however… Read more

despite several emails following up, and promises like they would 'definitely' get back to me in 24 hours, all in all, three weeks has now passed, and I have nothing - no advise as to how and when they will refund (if they really intend to keep their commitment?).

One of the reasons I initially purchased through them was they boasted about their "Australian Warranty", however if I am told to get it fixed, and then they go silent when I am after a refund for the costs of getting it fixed, what use is this claim?

Bad warranty service, do not follow up

Beware from Electronic Bazar – Guys very careful with any purchase from http://www.electronicbazaar.com.au/ I spoke to them 1 week back and [name removed] offer me that he will issue with GST invoice and if i leave positive feedback he will offer me $70 credit. he also advise me that he has put this offer for me in his system. When i try to commit with purchase [name… Read more

removed] i spoke "paddy" mention there is no such think. (total lie before the purchase).

they also trick you with 1.5 % credit card surcharge.

Looks they want to get positive feedback by offering credit and lie to you

Lie, bad service

Fantastic Service – I placed an order with Electronic Bazaar on Friday 8th November 2014, made payment on Monday 11th November 2014. I was told that the goods would be in Bunbury WA on Friday 15th November 2014. At 2.30pm Toll Australia bought my parcel in. Camera and lens were well packaged with enough bubble wrap so no damaged parts. Fantastic service guys Well… Read more

done. You will get my business for sure if I get service like this again. They kept their word - Delivery on time and items packed securley.

Wish I'd found these reviews before I purchased from them – Before I ordered I rang to check if they had the phone in stock, if it came with an Australian charger and if they'd issue a tax invoice. I was told "absolutely" to all three and it would be in tonight's post so I should have it tomorrow. Two weeks later the phone finally arrived with no charger, no screen protectors (which I paid extra for) and… Read more

no tax invoice. When I rang to ask for them to be sent I was asked why I just didn't head down to the local chinese shop and buy them and was hung up on.

Many emails and 5 weeks later I'm still waiting for a phone charger and the screen protectors.

These guys are the masters of telling you "its on its way" or "we are on it" when clearly nothing is being done. Absolute scammers , dealing with people shouldn't be such hard work when you've purchased something in good faith. Should have done more homework on these guys as other e-stores I've used have been reputable and reliable. You've been warned potential EB customers!

Don't supply goods paid for, false delivery promises and [censored word removed] customer service

Money grabbers – Bought a tablet 1 month ago from their website. They called me on my phone the same day asking me for the funds which I did on the same day. 5 days after, I got a called saying they don't have them in stock even though they promise to get goods delivered in only 2 days. They asked me to if I wanted to buy a higher version for another $100 which I… Read more

declined since it was $100 cheaper on OfficeWorks. I asked for my refund and send them bank account details. It as been a month and I'm still haven't received the funds back and they are still asking me for my bank account details which I've sent already three times.

Never buy from this guys.

Terrible - never buy again – Bought a musical keyboard worth approx. $2000 and was promised that it'll be shipped "next week". Then after a few delays and more than 25 days of wait I asked for a refund. Then two weeks wait for a refund, got the refund however. Terrible experience. I can't understand why these guys are still in business. Shipping delays, refund delays, ignore customer emails, ignore phone calls

Don't ignore all the bad reviews!! – I made a rush purchase and didn't review prior. I called the business to check there was stock and told there were two, and that I could have it by the end of the week (called Monday). I eventually determined that the stock actually wasn't in Australia, that it was in Hong Kong. I was doubtful that it would arrive in time, and I was headed… Read more

overseas so I needed delivery or my money back. My card was debited straight away, rather than when the lens was shipped. The Seller told me that I'd receive an email by the end of the day with the tracking number. It didn't come, nor the next day. I called and asked what was happening, and told the seller that I needed a refund if he wasn't able to deliver.

He did some ringing around (apparently), and couldn't find a supplier that had the lens in stock (so much for there being two in stock), and after calling him two more times that day he issued a refund.I got an email of the refund receipt straight away, for which I was grateful. The refund took 5 days to hit my account, leaving me with no time to organise another lens before my trip, but at least I had my money back.

Big mistake not to review sellers before purchase, I broke my own rule and was lucky to get my money back!

The seller did answer the phone each time I called, so I also feel lucky about that given a lot of the reviews on here that I've read. Issued a refund when requested, and it did arrive eventually. Promise of delivery that could be met, took 5 days for refund to arrive in my account

Still waiting for a refund – On the day I wrote my last review, these guys promised they would immediately refund my money after failing to honour our online transaction. I'm still waiting. I have rung them and emailed them on several occasions but have got nothing. These guys are serious scammers. Next stop for me is the Office of Fair Trading and the ACCC. They cheated me.

Do not buy from this website – Paid for a laptop and it never came. I sent them multiple emails and called them multiple times... nothing. Absolutely hopeless! Share this information to the ACCC and product review people!

Im a very happy customer – Last year i was shopping for a canan 70 -200mm f2.8 is usm i wanted to deal with a supplier who i can talk to, a fair price and make payment after having a look at my goods. Electronic bazaar was the only supplier that could provide thoes services. The deal was done and that was great. This week i did it again, the transaction went the same… Read more

way.

My order was placed on tuesday afternoon for a canon 50mm f1.2 usm and thursday afternoon i went to their office for the pick up, i am a very customer again. Easy to be contacted, inspect the product before making payment

Horrible experience – Bought camera worth $900, product never come for almost 3 months, asked for refund, but never come till now, been 2 weeks, they said they dont have money to refunded. Really rude customer service, hang up on me once because they didnt want to deal with it. Unbelievable. Still dont know when i'll get my money back. Dont buy anything from this website.

Warning - Don't use this company – This is easily the worst company I have ever dealt with. How is it still operating?? I can't find a single positive posting about this company, going back years. I just wish I had read them prior to ordering a laptop on line... I ordered a laptop computer online, site stated delivery in 2-4 business days. Seven weeks later after many,… Read more

increasingly irate, phone calls (interstate) and emails I have finally received a refund (it seems many others have not been so lucky). I have never received any kind of explanation or any effective communication whatsoever, despite many promises to email or phone back with details.

Why this company is still solvent is a mystery to me.

ps I had to click at least one star but really it rates zero

Incompetent Company – Bought a laptop from there website, they promised it would arrive within a week before I went overseas. The laptop never turned up, so I asked the to redirect it from Australia to New Zealand. I had to pay $160 tax to receive it. Next thing, they sent me the wrong laptop with an underpowered graphics cards. They would not reply to any of my… Read more

e-mails, had to call them and they were still extremely unhelpful.

Wrong laptop sent, bad service and completely incompetent

Problems with product and warranty – Paid 600$ for new phone stated under 12 month Warrenty as Electronic Bazaar states on website . Phone was faulty and could not get any correspondence in regards where to take phone for repair through emails,managed to get hold of guy 2x and both times said he wasn't sure where their repairer was in NZ and would get back to me ....never did and its… Read more

been four months still have not been able to sort out . Strange that they advertise warrenty on products but dont even know who or where their repairer is....terrible frustrating experience! Don't bother with these guys , not worth the little bit u might save , go to a reputable dealer! Cause when something goes wrong there is nothing you can do! Even complained to Australian and nz consumer rights commission and these guys have such bad feedback and reputation for ripping people ,how are they still in buisness?! They have other trading name unreal technologies aswell.

Faulty product

Never use them please, had problems from the start – I have been ripped from this retail/online store called - Electronic Bazaar. It has been an ongoing ordeal since last August 2012 and I still have yet to receive my refund back from this business worth $2800.00 roughly. Sent an open and what looked like definitely used laptop. I purchased a high end Alienware laptop from these guys - had scratches… Read more

on it and was open destroyed seal packaging. Massive and a very noticeable deep scratch to the laptops even a legally blind person from a 100 metres distance would have seen those scratches. The retailer said he will have it picked up and send a new one ..... roughly 10 days later after repeatedly calling them back they said that they cannot have it picked up and that if I want I will have to send it back to them. I said that I just want the money back and avoid all this head and heart ache .... Mind you I'm interstate and it costed me $60.00 inclusive of insurance to send it back to Melbourne. The address he asked me to send it back to was his suppliers so I sent it there. after 10-15 days repeatedly calling he called back saying he said that he has replaced the laptop and already couriered it to me. I said I wanted a refund not replacement!!! I thought to myself ok I give him another chance ... his so called express courier was a flimsy very sidey courier company and after 3 days had to go pick up the laptop myself from there office a 1 hour sideline drive outside of my route back home! anyways opened the box same box with broken seal and what do you know same laptop and same scratch starting at me!! At the exact same place ..... there were other places with scratches which had been replaced neatly anyways I took pictures of this and sent it to the retailer he said he couldnt see them!!!! Oh my, I couldnt believe him I said I now just want the refund thats all.... he said ok pack it and that he will have it picked up without any cost and refunded. I closed packed the box and took more pictures. 4-5 days of repeatedly calling him I finally get to hear the same excuse from him that he cannot have it picked up and that if I wanted quick processing I will have to have it couriered to them. I thought to myself just get it done with ...... I again sent the courier back to him same cost including insurance. This time I had to borrow money from my fiance's mom just thinking I will get the money back instantly ... worst mistake! I have lodged a complaint with Consumer Affairs Victoria and hoping for a best outcome because its been 15 days since I sent it and all I hear is that the supplier will refund the money and then I will get it!!! I dont get this I gave the money to the retailer not his supplier why should I have to wait for his supplier to give me the money back to me??? I was dealing with the retailer directly and getting the money back should be between me and him not 4th or 5th person. Its simple if I had borrowed money from this retailer he would expect it from me not my mate would he then? Please refrain advertising this bussiness on your website people are getting misled here!!!