Fishpond.com.au

BUYER BEWARE!! Run from this company. I ordered 6 music CDs from Fishpond.com.au on the 14th of April, 2026. At the time of placing the order and paying for same, all items were listed on their site as being "in stock" with the majority showing a fulfillment date of less than one week from the date of the order. Currently, more than 6 weeks… Read more

later, I have only received one of the six CDs. The remaining 5 out of 6 items continually have their shipping date revised and extended, with two items now stating: "The (name of item) has been delayed. We're not sure exactly why, but our team is checking this with the supplier."

If you are willing to pay and wait an inordinate length of time for your order to arrive (or perhaps never receiving the item), go for it! I will never again order from this company. It would appear that a strategy for their business model is to collect and utilize their customers' money for weeks on end while they string you along with ever increasing fulfillment/shipping dates. Good luck with their customer service department (or lack there of) - they simply don't care. If you get fed up with waiting and decide to cancel a delayed item or order, you will be charged for cancelling and will not receive back the amount you paid. In this day and age, with stock levels able to be adjusted in 'real time' and global shipping availability, this company is quite literally one of the worst I have had the misfortune of giving money to.

Fishpond is a con, possibly a scam. Credit card charged immediately even though the website denies this. Five weeks and no contact from company after initial order. No phone number or website to contact Fishpond. Deceptive conduct as they do not have the product ordered. Consumer affairs needs to investigate. Buyer beware.

purchased and payed for a copy of the torah have not received comformation of payment only it is being sent from england and have not been told when it will be sent ,i am not happy with there work practises very poor atittude wont use them again

Took my money. They emailed within days there may be a delay in shipping. Waited over a month. Can't submit inquiry on their website since October 2025 or contact them in any way. They have all of my billing & contact info. No further contact from them and no refund.

They take orders without stock and there is no indication of this until you don't get your book and make an inquiry. Another personal thing I hate, they don't have a contact email address let alone a contact us phone number.

Good pricing and helpful staff but web site gives overly optimistic delivery times (maybe add 10-20 days on estimated if not in stock). 4 book order (31st July due for birthday present late August arrived 2 Sept - delivery date kept slipping). Good value if not in a hurry.

The package was delivered on time, even earlier. I was a little nervous because of the negative reviews, but I have no complaints about the company. I am satisfied.

A site I might consider again – Was happy my order arrived. Was very happy since this product was hard to find and they delivered it. The order did take while to get and my 2nd order had to be cancelled. But I'm okay with that since I ordered that one under impulse. I would of gave it a 5 star. 4 star was fair in my eyes Show reply

Terrible company - will take your money when they do not have your book. Ordered a book and not shipped however money taken. Then told would be sent an email within a month to let me know when it would be sent. Cancelled order and charged a restocking fee. This can not be legal. How can you charge a restocking fee when you do not even have the… Read more

book. It feels like a scam. They are making money from the restocking fee. Do not have to sell books, just take the fee from Australians.

STAY THE HELL AWAY FROM FISHPOND. Placed an order 8/01/2026 by 02/03/2026 still hasn’t even been sent yet! And no this was not a pre-order it was a readily available book. Cancelled order and requested refund. Takes 2-3 days over a week later and still no funds back. Absolute Joke. They just take your money and follow through with an order when they feel like it. So unprofessional absolutely the Worst experience purchasing online ever.

I am very disappointed with this website, I will never be ordering from here again. I ordered my friend a birthday present which were 3 CDs and mind due I ordered them 2 months prior to her birthday. I ordered late October, and they did not arrive until today (February 7th) and her birthday was late December. Now I so not mind waiting 1 month… Read more

maybe even 1 and a half but almost 5 months for an order, that is very infuriating. They finally got here and my friendopens them up. And I'm even more disappointed with the inside. They were cracked and chipped with some pieces falling out. This is ridiculous, if you read this I suggest not ordering from here.

I ordered a book for my son on 9th Jan, and was advised it was shipped on the 16th and should arrive between 19th and 22nd. Here we are 3rd Feb and still no book in sight, no refund, and completely unsatisfactory customer service responses. This has been the worst online shopping experience and I will be putting Fishpond on the do not buy list.

Rubbish service, vague shipping information, long delays without explanation over 2 months to receive item and still not here. Avoid Fishpond and source a reputable online seller, this company has degraded I Wong use anymore.

I ordered a popular book on 2nd January. Order was acknowledged. Since then, nothing- followed tracking and it said order not fulfilled. By 21st January -stlll nothing. The book was available readily. Looked on Booktopia- ordered it and they have sent it the following day. Cancelled my Fishpond order. Do better Fishpond!!

On the 2/1/26 I received a confirmation of an order I made. Since then I have received no shipping date . I tried getting help through the web page but it was a fiasco as non of the boxes you have to press wasn't working, so I can't get through to them. Having read some of the comments, I think I will be another statistic. companies like this should not be allowed to operate

I ordered a CD 6th September 2025. Fishpond advised they couldn't supply the product and asked if I'd like a refund which I accepted. I still haven't received the refund and am unable to contact anyone to discuss it. DO NOT DEAL WITH THIS COMPANY

Keeps being delayed. They obviously do not have the product and are onselling from another supplier. I have cancelled 2 items out of 3 and have r received them from a different supplier already. The reason I cant cancel the last item is they will charge me %17.RESTOCKING FEE!!!??? NEVER. AGAIN. Edit: they finally advised they do not have the 3rd item and basically told.me to cancel

Absolute poor service, waiting almost 7 weeks with nil books of order dispatched and no customer service available. I've received international orders placed since then thru other providers and still arrive quicker than this shonky operation. I'd be… Read more

lucky if arrived by Easter. Thanks Fishpond for screwing up Christmas you bunch of Clowns!!!!!!

Even 1 star is way too generous for this joke

I ordered my book in November, told it will be here 24-29th Dec now saying 6th Jan 2026, How is this even possibl when they are located in Sydney and I am in Melbourne, I will never ever use this company again.

Ordered 2 different books at the very beginning of November for Christmas. Had a delivery date of mid-December. It keeps getting pushed out; now it's January for both books. There goes the Christmas presents! They don't have stock when they say they do so I won't use again, not worth the hassle.

Ordered a Blu-ray on 2nd November. Then nothing until 1 December, saying the (popular) Blu-ray is no longer available. Oh, surprise, the price has almost doubled. I emailed them and asked them to complete the contract of sale. They refused and cancelled the order. I don't see any mention of a legitimate mistake with pricing. I'm able to order this elsewhere, so what's the problem? I can't trust this retailer.

Useless. Delivery times are vague and there is no real way to contact Fishpond regarding refunds. You end up in an online loop that says '48 hours response time'. The Money they collect for postage never sent seems to be how this business runs. AVOID.

Be careful! I purchased an item two weeks ago and checked tracking today. No updates. Only an assurance of an updated in ONE MONTHS TIME! Not delivery. Just an "update". I contacted Fishpond's customer service with a reassurance the item was "on track" and they would keep me updated. How is there nothing to update after TWO WEEKS! Shop somewhere… Read more

else. I will from now on.

UPDATE: we're now several days past the date fishpond said the item was due for an "update" and of course now it's "delayed" and with no further progress.

NEVER, EVER BUY FROM FISHPOND!

Will not order anything from Fishpond ever again! Ordered 2 records on the 8/8 They were both coming from different locations but were both supposed to arrive late August early September. One was a birthday gift and the other was for Father’s day. I contacted Fishpond when they hadn’t arrived by early September. I was told one was lost and I could… Read more

reorder it. The other was coming soon. That is not what happened! The one that was missing mysteriously arrived mid september ie more than a month after ordering. The second one arrived yesterday ie 16/10. As well as taking over 2 months it also was incorrectly packaged in a flimsy,too long cardboard sleeve, not designed for Vinyl!.The packaging was bent/warped! The record appears slightly bent but luckily still plays ok. I did not want to have to deal with Fishponds return process!!! I’m done!!