Flight Centre

After having briefly been dealing with this organization I was shocked at the shallow callous nature of the staff employed at this organization. The true lack of professionalism displayed by the staff towards my appearance and culture that was different to theirs was truly shocking. If you enjoy your customer service to be toxic in nature than this is the organization for you. Zero Stars from me! Show details

I will never use flight Centre again but I will tell as many people I can not to use them for bookings. I feel This is the best way because flight center come up with all sorts of excuses rather that admitting and facing the fact that they made a mistake or did wrong. I complained to the agent I booked with and she made every excuse she could as… Read more

to why my booking wasn’t as she quoted and after reading the replies in this page from flight Centre they are the same. Must be company policy.

Our “Travel Expert” at the local Flight Centre office in Paddington was extremely short on expertise. Twice misspelling my name, entering wrong birth date for my travelling companion, virtually never responding to emails, unless it was to ask for a payment or other necessity, not relating to email query, and basically not demonstrating expected… Read more

professionalism. I’ve travelled the world during the past 50 years, covering literally hundreds of flights involving more than 60 countries, and never experienced such incompetence from numerous professional travel agencies. I did not receive tax invoices for payments I made, but I was notified that payments were received by email. Never again.

Nowra branch bad experience – terrible, still waiting for information regarding a trip to Japan after visiting the Nowra branch two weeks ago, now days after assistant manager told me by the end of the day I would have the information we spoke about in their store. Don't waste your time, go to a different travel agent, we are. Show details

No Service, why pretend! – No Service what so ever! Oversea trip organised through Flight centre was going well until Microsoft had their meltdown in July. I know it's not Flight centre fault but when things go wrong you expect 24/7 emergency number to be manned. I don't… Read more

believe they have staff to cope with these issues or they would call on staff to man stations. Tried calling x 3 times over a period of time and was listening to hold music for over 1 hour each time until it hangs up. I understand that it would have been chaos because of what happened, but you give your booking number and issue thinking that they would call you back at an appropriate time, but didn't. Very poor emergence service when you need it. Good mine to have this investigated by the appropriate authorities to see if staffing levels at adequate and that it is not a false emergence cover! No good saying sorry to hear and that we had issues just like all your other answers. We fixed the problems ourselves, so why pretend to have a service!!

FLIGHT CENTRE how many times must i remind you that C&P LUXURY ACCOMMODATION ROME has never had a booking or received payment for 5 nights from the 20th to the 25 of may 2026 for us and then last week you send me a notification asking how was my… Read more

flight and accommodation stop giving me repetitive replies and supply me with details as to where my money for accommodation went very unprofessional flight Centre and i would recommend people not to use their services based on my experience

Recently booked a trip to Italy and I must say me and the wife didn’t have to do a thing! Everything was organised for us all we had to do was show up. Everything ran very smoothly and would book again through FC. Show reply

Zara has been fantastic to work with from start to finish. She has made the whole process so much easier and has always been friendly, helpful, and easy to communicate with. We are a family of six travelling to Athens, the Greek Islands, and Singapore for nearly a month, so there has been a lot to organise. Zara definitely had her work cut out… Read more ·  1

for her, but she has handled everything really well. She has helped bring the whole trip together into one well-organised package, including flights, accommodation, transfers, room configurations and the smaller details that can easily become overwhelming like early/late check ins.

What we have really appreciated is that Zara doesn’t just book what is asked. She offers ideas and suggestions to help make the trip more affordable, easier to manage, better timed, and more comfortable for our family. She has also helped with accommodation and transfers for up to 13 family members at different stages throughout the trip, which has been a huge help.

Zara is an excellent representative of Flight Centre. They are very lucky to have her on their team. Thank you, Zara, for all your help, patience, and effort in organising such a big trip for us.

Robert has done the most Amazing job helping us with European holiday. Answered everything ,arranged everything. WE can't wait to get on plane tomorrow. Thanks Robert for helping us. Show details ·  1

Unfortunately, my experience with them was very bad. The guy who Did my booking was name Alex I booked tickets with them and paid extra for seat selection. But on the day of travel we were shocked to find that they changed the seats we paid for without informing us and they did not refund our money. When I contacted them, I received no good… Read more

service and no respect for customers. This is total disrespect for people's rights and their money. My advice: Do NOT book with them so you don't go through the same thing. I have the receipts to prove everything I will take these further to NSW fair trading with proof receipts

I received a flight centre gift card as a gift and decided to use it to fly myself and my brother up to see my mum for some holidays. I ended up being unable to book both flights at the same time as my brother was returning two days before I was and the website was unable to accommodate. Instead I had to book both flights individually, which… Read more

attract TWO $30 ($60 total) booking fees. I attempted to go and ask an in-store agent to book the flights and they were actually MORE EXPENSIVE to book in-store.

After getting back home to book the flights, I booked the first and then the second booking was cancelled mid-click. I was sent back to the starting screen and the flight was suddenly $37 MORE EXPENSIVE. The website cancelled my booking then sent me back to the starting page to CHARGE ME MORE MONEY FOR THE SAME FLIGHT. This made the flight almost $100 more than expected before "fees".

Utterly ridiculous and a borderline scam if not outright illegal activity.

Flight centre is no what it used to be. Im make bookings and their online system bugged my flights. Originally paid $1899.00 and because of their blunder I had to cancel however on was given $609.00 flight credit. I’m now demanding all my money back and a complete waste of time talk to people not in Australia. I’ll be taking this up with Consumer… Read more

Affairs and ACCC plus reporting to Current Affair. Pure rip off and don’t waste your time or money on these jokers

What a most horrid experience ... For the first part I admit I was at fault... Like so many other times , I had booked tickets with flight Centre but this lone incident has shocked me in a most profound way ....I will never use this company again . It started when I was booking A ticket for my wife , I done the usual search which was Cairns to… Read more

Brisbane but I hadn't noticed that instead of cairns to Brisbane , it brought up Townsville to Brisbane ... I hadn't noticed this as I was busy filling in dates baggage and clicking through the usual options that they offer you . So its fair to say I blundered this booking . I booked a fare from Townsville to Brisbane .

After seeing this in my emails when the itinerary arrived I sought to cancel this straight away ... After some time trying to find the place where you cancel this I eventually found the appropriate button , pressed it and begun the process, (I was later advised that If I had rang an operator they would have changed the booking without issue because of the freshness of the application ... apparently?)

A copy of the email .....

We’ve received your request to cancel your upcoming travel with Qantas Airways, While your flights are non-refundable according to the fare rules, you do have the option to place your booking into credit with the Qantas Airways, which can be used for future travel. Please note the following fees and some conditions associated with this airline credit: Cancel your flights and place your booking into credit with Qantas Airways Cancellation must be done: 3 days prior to departure Airline rebooking fee: AUD 110.00 per person Flight Centre rebooking fee: AUD 30.00 per booking Additional fare and tax difference: Subject to availability at the time of redemption You must complete your rebooking and travel by 29 November 2026 Your rebooking must start from the same country as your original ticket. Travel credit can only be used by the original ticket holder. Credit may need to be used in one booking on a fare of equal or higher value. Airline fees may vary and are subject to change. To proceed with cancellation for an airline credit, please reply to this email to confirm your decision. If we do not receive a response within 3 days, or if your travel date is within 24 hours, we will proceed to cancel your flights and place the value into credit with the airline. Once processed, you will receive a confirmation email.

Should you have any further questions or queries, please feel free to contact us Within Australia: 1300 733 867

So I wrote a reply that I was unhappy about the excessive penalty but accepted the conditions because there was no other recourse . With the understanding they or Quantas has my credit.

An extract from a reply that I sent agreeing to their fare rules...

"Therefore I am forced to accept the only unfit option that makes sense , the airline will keep my stolen money and I will expect it to be awarded to my next flight option."

So seven months had passed and I am now trying to get my credit back from Quantas to partially fund a new ticket but Quantas has no record of this credit , asking for flight information etc. etc. which I didn't have . So back to Flight Centre ...I'm asking for flight details trying to deal with someone who seemed to be struggling with the English / Ausie language , and because he didn't immediately pick up on the line that it was my wife who the ticket was issued with and searching instead my name that I supplied at the initiation of the chat even though I had explained I was acting on my wife's behalf he then proceeded to procure an authorization from my wife to divulge the information I needed to reference Quantas's data to procure my credits. my wife wasn't available .

When I received the emails referring to the cancelation which contained a serial number I assumed this was relevant to the process and the operator affirmed this. So back to Quantas , A second attempt , again without success . Asking for flight information .

Back to Flight Centre , the serial number is relevant but only in their system , not Quantas's system so more authorization issues but luckily my wife turned up and gave authority to me , over the phone ... it really could have been anybody... !!! and they gave me another serial number and this time when I went to Quantas I got A different response , It was expired !!!

So I went to "Quantas Office"and waited again in queue and in a while an operator greeted me and after a brief conversation explained that the fare had been canceled due to non attendance of the flight .

NON ATTENDANCE !!!!

So now I'm furious.

So back to Flight Centre , and the operator passes me onto the next level up after being repeatedly interrupted while trying to explain what has happened. The next operator tries to insinuate that I didn't reply adequately to the emails they had sent regardless that I had the emails showing that this was no so... and the default being if not responding within 3 days it would be given due process , the money going to Quantas in the form of a credit .

So eventually I procured a Ticket for my wife after 5 hours of painful discourse. They deducted $110 from the credit even though they didn't seemingly disclose anything with Quantas and an extra $30 to book a new ticket

So from a credit of $295 and buying a ticket for $441 , my out of pocket expense was $291 and 5 hours of frustration .

So there you have it!!! this is what can happen if you make a mistake with the Flight Centre.

I wouldn't wish a blunder on anyone after my experience .

Dont bother with Flight Centre if you have any complex, or even simple medication requirements. My partner and I booked an overseas holiday, and declared the insulin dependant diabetes my partner has to Flight Centre as part of their health insure (which is very expensive in comparison ro other companies). Most reasonable people would know that… Read more

Insulin requires refrigeration when not in use. Flight Centre booked a hotel for us which we later found out did not have in room fridges.

1. What cheap arse hotel doesnt have a fridge available??? How much of a kickback did Flight Centre get for booking this "new hotel for them"

2. Flight Centre have forced us to book another hotel and have not offered a solution more than 10 days after advising them of the issue. They claim the accommodation is non refundable, despite their obvious mistake.

Moral. If you have a medical problem, take their quote and book it yourself. Their staff are meant to be professional, when they are simply motivated by Greed

I paid online for a Cairns package and my flights were changed without permission. I didn't agree to the change and were 10 hours later. They expected me to pay extra for a different date $750. I wanted a refund but they refused. It was against their 'policy'! I'm negotiating with Paypal. Show details

I had a really disappointing experience with Flight Centre. To be clear, the consultant I dealt with in store was excellent. He was patient, proactive, and genuinely trying to help. Unfortunately, everything behind the scenes completely let him down. I came in after attempting to book flights online through BYOjet and Aunt Betty, both owned by… Read more

Flight Centre, where payment was taken but the booking never ticketed. I was hoping Flight Centre could match, or at least come close to, the same fare. Despite being part of the same group, they could not.

We then found a very similar alternative itinerary, only shifting dates by one day. While I was sitting there ready to pay and the consultant was actively trying to secure it, the internal booking team increased the price by around $300 mid process and refused to honour what had just been quoted. I was literally looking at the price on the consultants screen but we couldn’t finish the booking. Surely one you start the booking process in store they should honour the price?

After over an hour in store, I walked out with nothing but a higher price and a lot of frustration.

What is most frustrating is the lack of accountability in this industry. In almost any other sector, if a product is advertised at a certain price and a customer is actively trying to purchase it, there are clear expectations around honouring that price or at least providing consistency. In travel, it feels like companies can advertise prices that are effectively unattainable, change them mid transaction, and face no real consequence.

From a consumer perspective, it borders on misleading. You invest time, provide payment details, and commit to a purchase, only to be told the price has changed or the booking cannot be fulfilled. Yet the same pricing continues to be advertised elsewhere, creating confusion and a poor customer experience.

It is also disappointing that a company of this size cannot align pricing across its own brands cannot honour a price while a customer is actively trying to book leaves frontline staff to deal with the fallout of backend systems and decisions

Again, the in store consultant did everything right, but the systems and support behind him were poor. Based on this experience, I will not be using Flight Centre again.

Captains package is a complete scam! It isn't insurance and offers nothing for a misplaced bag besides what they call blue ribbon, essentially they track your bag and bomb you with WhatsApp messages with false information! So far I've been waiting 3 days for a bag that I was told was left in Sydney, then was told it was being delivered to Curitiba… Read more

yesterday, only to get to the airport and find out they sent it to Sao Paolo instead and now won't be here until tomorrow at the earliest and that's assuming federal police don't intercept it, which I was told that as it's an unaccompanied bag they most likely will, adding more days to wait. All credit to Madie at flight centre who has gone above and beyond to help but her office has been replying to my emails as she is now on leave. I was told the captains package is a tracking service for bags and mine isn't 'lost' and to speak to the airline or my insurance. Flight centre take no responsibility for selling a scam product that offers no real assurance or insurance! Do NOT BUY their garbage product!

Because I booked online I could not get any help from in-person stores, so had to call. And the call center employees were useless and never helpful. I wanted to change my flights back, and had to call three times to make this happen. First time, I was told I had to select flights from the same carrier. So I went and found flights from the same… Read more

carrier. Second call, I was told those flights aren’t available. I look online and find the same flights are still available. Third call – I have all the information available (including flight numbers). He tells me the flights aren’t available, I literally refresh the website while on the phone and tell him they are still on the Flight Centre website. After ages, he says he’ll have to call me back. I get a call back hours later saying they can’t change my flights – I argue that no where does it say it can’t be changed, just that it needs to be equal or more. I ask to speak with a manager, manager comes on and all of a sudden; they can change my flights!

Then on the day of my flight Jetstar cancelled their flight, they say they will inform the other carrier, but can’t help me further because I booked through Flight Centre. I call Flight Centre, and after an hour on the phone; they cannot confirm my flight has been cancelled, and even if they did they could not help me get on another flight that day. Meanwhile Jetstar and the other carrier have already automatically booked me in for the next day.

This was my first overseas trip and I thought going through an agent would give me some security. But they only proved to be the problem every step in the way. I will go straight through the airlines in future and tell people to avoid Flight Centre.

Booked flight from Perth to Brisbane online but had to postpone the trip. I received credit which was good but when I went to rebook one operator said I couldn't use my credit because he didn't know the price so held my seats and told me to ring back in 2 days. I did this and the girl i spoke to said this has now expired and will have to book it… Read more

all again, and in these 2 days the price has gone up $200 for each ticket. The service is painfully slow , surely you put in my booking number and all my details should be there . Also very hard to understand operators and they keep talking over you so you have to raise your voice to make them listen, Very Disappointed with Flight Center. Ill be booking straight through the airline next time. Not good enough Flight Centre and no cheaper than booking direct

Extremely poor experience with Flight Centre Online. We were charged for tickets that were not issued, told to pay again, and still had to spend around 8 hours on the phone and escalate to a supervisor just to get the matter resolved. The problems continued when an amended itinerary by a Flight Centre agent incorrectly placed my wife and son on… Read more

separate flights on different days back to Sydney. I only discovered this after contacting China Eastern directly. Fixing the issue meant even more calls, long hold times, repeating the same story to multiple agents, and being told to call back the next day.

The entire experience was stressful, inefficient, and badly handled from start to finish. In contrast, my previous experience with a local Flight Centre branch was smooth and professional. Based on this experience, I would not use Flight Centre Online again. Never again.

I can't begin to express the incompetence of Flight Centre. I have been trying to use flight credit and every time I call, I get a completely different response as to whether I can use the credit, where I can go with the credit and what is the expiration of the credit. I will never use flight centre again, especially if there is any chance of… Read more

needing to make any changes to the booking.

My only advice to anyone who has used them is to keep calling back because you will get a different person every time and hopefully one of those people give you an answer that is helpful. Not that that happened to me.

I had $860 flight credit and had found flights online that I wanted to use them for. There was a rebooking fee of $129 + the difference of the flights which I could see online as $986 total.

So this would mean I would be paying an extra $129 + 126 = $255. I was fine with this amount.

But Flight Centre I would need to pay a total of $550. When I asked about the extra charges they said it was taxes.

This was after I had been told the wrong date as to when I needed to rebook my flights for and countless pointless phone calls.

I paid for a flexible fare and the Captains pack to ensure I had extra coverage on my return domestic flights only to be told I could not cancel one of the flights. The very straight forward call went for 40 mins with someone from overseas with a thick accent who didn't know the major airlines polices and constantly put me on hold for 3 to 5 mins… Read more

every time I asked a question. The Captains pack was worthless, the customer services was outsourced to the Philippines and I realised there is no reason to book via Flight Centre at all. I paid for a middle man that provided no service besides taking extra booking fees and then referring everything to the airline.