673 reviews
A great purchase for a single bloke. The Thermocook has given me the tools and recipes to prepare healthy meals that I otherwise would have passed up as too difficult or simply didn't know how to cook them. My freezer is full of great hearty meals and the fridge has plenty of dips for a snack. I would have given 5 stars if there was help to adjust recipes for single serves. Show reply
My Thermocook has been a game changer in my kitchen. It saves me so much time and makes cooking feel effortless. From dough to sauces to full meals, it does everything brilliantly. I honestly don’t know how I managed without it!” Show reply
The Thermocook has been my helping hands in the kitchen. It does all of the hard work for me. It great for making dough and I often use it to make mashed potatoes as a side, while I’m preparing my main meal. The slicer attachment is great for slicing ingredients for my pizza toppings. I can’t recommend it enough! Show reply
Reviews with attachments
I've had my thermocook m3 for almost 2 yrs now. My enthusiasm for using this machine has not worn off at all. I am so impressed with it, unfortunately I don't have internet access so I need to take it to my daughters house for the updates but that is easily done. I chose to buy a second jug, for me that is a game changer as I live in a caravan… Read more · 1
and access to the kitchen sink isn't always possible for rinsing things out. Its very easy to alter the recipies to accommodate the amount of people you are catering for, depending on what I'm making I also can do full recipe (there are only two of us)and freeze the unused portion for a lazy day meal. I am amazed at the simplicity of the recipes, the ingredients are minimal yet the flavour is amazing. The updates are really good the recipies are free! I find I use the manual mode a lot too, which allows me to use whatever ingredients I have available at the time. Its been nearly two years now and I haven't been able to fault this machine at all. I definitely have no regrets about purchasing it. The froothie company are fantastic especially Rayan Brado, he responds to every question you send him regarding either the machine or help with a recipe. I cannot recommend the thermocook m3 or the company highly enough. Rayan does live on line classes (also free) so you can get the most out of your machine too, he cooks and also interacts with his audience at the same time. Its a 10 out of 10 for me.
Love my Froothie blender! Amazing smoothie in seconds! I’ve been smashing fruits since I’ve the blender! Love it!! Show reply
My blender was past warranty but I enquired about a fault (due to wear and tear) anyway, and received an almost immediate reply requesting more information and photos. Once I provided these I was offered support and multiple resolution options, always with prompt replies. I couldn't be happier with the service I received (including a discount… Read more · 1
price on the part I needed) and my blender is now fixed and working well. It's hard to come across customer service as good as this in this day and age so thank you!
The service was great and the juicer is amazing! It is quiet compared to our old Breville juicer and it is by far much easier to use and clean, glad I invested in one for our family. Show reply
I purchased Optimum Juicer 600M from Froothie, it has been an absolute standout among the three different brands I've tried over the years. Its performance is so reliable, I’d confidently give it a 5-star rating without hesitation. It’s impressively quiet compared to other models, and its compact design fits perfectly into my kitchen setup. What… Read more · 1
truly sets this product apart, though, is the exceptional customer service from Froothie. Their team is consistently kind, responsive, and genuinely committed to upholding their values. It’s rare to find a company that treats customers with such care and professionalism. We’ve been using this juicer religiously for over three years now, and it’s still going strong. If you're looking for a high-quality juicer backed by a company that truly supports its customers, the Optimum 600M is the one to go for.
Disappointed with Quality and Support – Not What I Expected from an Australian-Owned Brand I purchased the Optimum G2.1 blender from Froothie Australia a few years ago, hoping to support an Australian-owned company and expecting a high-quality product with reliable customer service. Unfortunately, my experience has been the opposite. The blender… Read more
began to show signs of corrosion within the first two years — especially on the chrome plate and base — despite regular care and using the provided silicone pad as instructed. I take good care of my appliances, and I own other well-known brands (like Magimix) that were purchased at the same time and have shown no signs of deterioration. The G2.1’s materials and build quality simply do not measure up. To add to the disappointment, even the brand name “Optimum” printed on the blender faded over time. This is something I’ve never seen happen on any other appliance I own — again pointing to poor manufacturing standards and materials. When I finally reached out for support (mistakenly believing the warranty was longer), I found the response from Froothie frustrating. The tone of communication was, at times, subtly dismissive, and the goodwill gesture offered — a small discount on repairs — did not reflect any real accountability or customer care, especially after I explained that the rust had clearly been developing over a long period. The blender was marketed as a premium product, but in my experience, it was built with substandard components. I wouldn't expect such quality from a budget appliance, let alone one promoted as high-end. In short, I feel let down by both the product and the service. I give two stars because the blender did function well early on, and one or two representatives did try to help — but that’s where the positives end. I would not recommend the Optimum G2.1, and I would think twice before buying from Froothie again.
Latest follow-ups
Worst company ever. Lied multiple times, and were caught as clearly contradictory. Claimed to have sent 'free' items for all the issues, but they were just the standard accessoriesinvluded in the unit. Sent multiple videos of faulty unit, still… Read more
tried not to have it returned, when it finally was returned claimed it wasn't faulty, and kept stating they would refund, though that took several follow ups and a legal threat to finally eventuate. Definitely avoid this company, buy any other machine. Totally unethical.
Follow-up · I finally got a refund less freight, as they refused to accept the machine was faulty, i have videos on YouTube however showing how its faulty (they are too large to place here, but you'll find them using the brand and the word faulty). The company continued to try and "upsell" me a new far dearer machine at a special price, which was full retail… Read more
In-depth reviews
Terrible! I bought a Nutriforce 2.0 to replace my NutriNinja that lasted 5 years no problems. I used it to make about 2 smoothies before it completely stopped working. Support gave me complicated instructions to reset it that were not in the manual. It then worked again for 2 seconds before turning off again and not turning on. Only liquid in… Read more
there and not over the max line. After all the back and forth I was told to box up the whole thing and take a day off work to bring it to the post office to return it. I asked them to send me a replacement base express post so I can keep it in good faith this was just a bad once off experience. Happy to send the old one back just want a replacement. Nope! Just a return label so huge hassle for nothing other than taking my $189. I suggest getting a Nutri Ninja and saving yourself a huge hassle with faulty appliances that don’t work and customer service telling you how to spend your life boxing it up to send the whole thing back since they sold me junk.
To add to this review the company finally agree to send me a new base (after posting this review… Read more
- +1
I am so impressed with the Thermocook 3.0! After weeks of thorough research to find a new blender to replace my old one, I discovered Froothie and was intrigued by one of their blenders, especially with the incredible warranty that was hard to resist. Searching through their website, I came across the Thermocook 3.0, which I hadn't seen before,… Read more · 1
and I decided to dive into some research again. The competitive price, additional extras, free recipe library, accessories, and numerous bonuses made it an irresistible choice, so I ordered it along with the blender.
This has been by far the best investment I've made in my kitchen. It was quick to set up, and during cooking, my benchtop stayed spotless thanks to the Thermocook's built-in scales and a host of features designed for ease and convenience.
I started with the potato and leek soup, and the feedback was unanimously 'restaurant quality.' The lemonade brought back memories of my grandma's recipe, and the chocolate protein balls were a huge hit!
Cleaning the bowl and accessories is straightforward, and I especially love the stainless steel cooking bowl. The ability to steam three layers simultaneously is a game-changer—so simple and effortless.
I genuinely wish I had found this product sooner—it's been a fantastic addition to my kitchen!
PS. Did I mention the fantastic customer service?
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Great blender / Not so great jug – Blender : Cannot fault in any way. Turns pretty much anything to smoothie. Note 1 Customer service: Mixed. Pros: Super responsive and will help when issues escalated. Cons: The original jug has a design flaw which requires you to ensure you don't get the bottom wet due to corrosion. I wish this was made clearer to me when I bought this as I… Read more · 1
would have followed the instructions to maintain the longevity of the unit.
Note 1: my blender began overheating with smoke coming out of it (3 years into a 5 year warranty). I was advised I need to replace the jug , which I have. I will provide an update in coming months on if this fixes issues.
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Update 2025:
Have now had this blender for ~5years and would say I use it nearly every day. Discounting my grudge with the previous jug design which was corrected in the newer jug I got - honestly cant fault the blender/Froothie.
I will say the blender is super loud but from my perspective: I could not care less about the sound as long as it blends - which it does very very effectively.
Fingers and toes crossed this thing keeps running but if it ever dies - I can confidently be saying I will be buying another Froothie based on the ~5years of data I have on the unit.
Positive reviews
I’ve had my Thermocook for over a year now and I still absolutely love it - I’m so glad I bought it. It really shines when it comes to dough and anything that requires constant stirring, like béchamel sauce. It makes those tasks incredibly easy. That said, the inbuilt recipes haven’t been my favourite feature. I’ve found some of them lack… Read more · 1
important details or contain errors, which can be frustrating when you’re trying to follow them exactly and the result doesn’t turn out as expected. It’s not quite as seamless as I initially hoped.
I have had success with a few recipes (the mushroom risotto is a standout), but overall I prefer using the Thermocook as a versatile tool rather than relying on its guided recipes. In that sense, it really excels - it simplifies my own cooking and functions as a true all-in-one appliance.
It is on the louder side, but personally that hasn’t been a dealbreaker for me.
I’ve had my Thermocook for almost a month now, and to say it’s changed my life (as expected) is an understatement! It gets used daily in our house, for almost anything and everything. My child has a range of complex allergies so being able to cater to those needs is a blessing, and made possible by the Thermocook. This machine has replaced our bread maker, food processor and many other clunky kitchen appliances. Show reply
I was given a Thermocook 3.0 for my birthday and I can't believe I had never heard of, or had, a froothie product before that. The appliance itself is brilliant - really sturdy and super easy to clean. I really like being able to use one appliance to make things like jam and soup, and then run the self clean function. I have much less food wastage… Read more · 1
because it's so easy to throw fruit and veg in to make jam, chutney or soup when we have a glut of stuff that's in season. The support for the thermocook is also really good. I've had a few questions that I've sent to the team and they've come back quickly with the info to get me going again. The app doesn't always have the exact recipe I need but it's so easy to use in manual mode that I look at a similar recipe and do it myself. Is definitely look at froothie next time we need a new kitchen appliance (but now I have a thermocook I'm not sure what else I'll ever need!)
Negative reviews
Company that does not comply to ACCC guidelines – I bought a Thermocook Pro M 2.0 end of 2021. In less than 3 years, the Thermocook decided to breakdown when I was cooking a meal. I rang the company to ask about the error appeared on the screen and I was told to turn off the machine for an hour before using it. After 1 hour, when i turned on the machine, the speed of the Thermocook was faster… Read more
than the "Speed 1", and it got heated up very quickly, so i decided to send the unit for inspection. I was told to pay for the postage for the unit to be sent to the company for inspection.
After the inspection, I was told that the motor needed to be replaced and I had to pay for that plus the labour cost and return postage. After I made the payment, I realised that the labour cost they quoted me was initially $60 in the email but i was charged $80.
I felt cheated. A friend of mine who is a lawyer told me to contact ACCC to enquire about consumer guarantees and consumer right. I was advised by the ACCC that the faulty unit should be replaced or refunded (because I was using that for the intended purpose - cooking). And i was advised by the ACCC to get this issue resolved with the company before making a formal complaint to ACCC and Customer Protection Agent.
When i email about the issue and ask for the refund (as advised by the ACCC), the customer service staff was very adamant that the company follow ACCC guidelines. Initally, I was offered a store credit of $100 as the gesture of goodwill (as she said), but when i replied that I was a full refund because I was told my ACCC that the unit should be replaced or refunded without any charge (not even the postage).
I got a reply saying that they follow the ACCC guidelines (even though i was advised by ACCC otherwise), and ONLY refunde me $80.
As a consumer, I find that many people aren't aware about their right and always being mislead by the company, Froothie is ONE of the company I will not buy any product again. I will make a formal complaint to ACCC and looking for solution from Consumer Protection Agents.
Not enough recipes – Not enough in built recipes compared to other machines like TM or supercook. Quite disappointed. I was told updates are coming this month so I am looking forward to that.
Hello Jac, Thanks so much for taking the time to write… Read more
Poor customer service – waiting 3 weeks for my product to get generic email saying have minimum of another 3 week wait even paid express postage . They did offer to refund that.
Hello Christine, Hannah here from Froothie Customer… Read more (+1 reply)
Recent reviews
I am loving my Thermocook 3.0 and I'm so glad that I took the plunge. I was tossing up between this and a thermomix and I am glad I went with this option, just in terms of price and ease of use (being able to pull the blades out and use was a big green flag). Show reply
Love the Froothie products and customer care. Always keeping in touch with customers and taking on our requests and feedback, constantly working to improve products and customer experience. Great quality products. Show reply
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Love the Froothie team who are always there to help you and love my Thermocook Pro 3.0. I have had a few over the years and if you are tossing up which Thermo Mixer to buy, you can't beat the Thermocook Pro 3.0. Show reply
The interaction I’ve had with Froothie has been seamless with friendly respectful staff. I’ve purchased a beautiful Blender and am about to order an Air Fryer. Delivery has been a breeze and fast. Thank you, I highly recommend Show reply
My froothie blender makes smoothies with a breeze my son-in-law was so happy he loved the mango recipe, and the team are always there to support you and guide you on how to use the machine correctly very happy with my purchase Show reply
I've bought several goods from Froothie before I have found their customer and after sales service to be the best of any company I have ever dealt with, and they seem to stock only the best quality products at very reasonable prices. Show reply
I am very pleased with my Optimum H5000 (H30002nd Gen) cold press juicer. Also I am [leased with the support from Froothy on maintanace and advice to keep my extractor in a top shape for years. Show reply
I bought an Optimum blender a few months ago. We have been enjoying the juice from it a lot. However, last week I saw some juice trapped in the base plate area. I couldn't clean it, so I sent photos to customer service, and Charlotte from the frothie team noticed a crack at the base of the jug and told me. The email exchanges happens late on… Read more · 1
Friday night and within half an hour Charlotte said a new jug and the tool to replace it, will be sent to me. I wasn't expecting this level of customer care at all: after hour service on the weekend, and owning the fault of the product we bought and replacing it free of charge. All this happens within half an hour. 4 days later, the jug and tool arrives at my door. With the YouTube instructions, I replace the jug quite easily. So, thank you so much. Totally satisfied, and impressed with your customer care.
I bought a Optimum 9400 first generation blender from Froothie ten yrs ago. My parents bought one soon after. As have friends. We grind spices, make slushies and chutneys. Replaced a jug and needed a PCB repair in that time - and that’s it! The machine is a workhorse. The company has great service, gives warranty on repairs and is local to Melbourne. Show reply
Wonderful team that worked with me over the phone to resolve a problem with my Ultima blender. Could not fault them. They were professional, prompt and friendly. I wish I could give a review to every service company like this, but unfortunately not many spend the time and effort. Froothie was head and shoulders above expectations. Thank you Froothie. Show reply
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Hi Kazza, Thank you for taking the time to share your… Read more