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Fantastic swift service. Paul the technician was right on time very knowledgeable. Fixed our problem quickly and took time to wait around to ensure all was working. Air con is now working better than ever. Highly recommend.

Great service and good communication when one of the accessories was unavailable.have recommended the company to many other people

Miles served me on the telephone this morning. Miles you were so kind and helpful and so understanding and you helped me in more than just my… Read more

purchase. I wish the world had more people like yourself in it. Thank you I believed you really cared about me. This is for your boss double her pay she is worth keeping so make it worth her future. You are 1000000% go girl go. Grahame Mills

Have just purchased the Optimum pro mixer to add to my Optimum collection of a Thermocook Pro M3, a long time blender and stick mixer set. Love them all and extremely happy with the service

Very good service been with this company over 5 years never had an issue with tech or office always on time

Genuine company and real people makes for an easy review

Excellent sauna, the best customer service. I am very happy I went with Kylin!

A big thank you to Stef and the team at JURA for such a fantastic experience! After many years and countless coffees, our trusty old machine had… Read more

finally earned its retirement. We decided to upgrade to the JURA X10, and we couldn’t be happier it makes beautiful coffee and has been a wonderful addition to our home.

Stef was an absolute pleasure to deal with: friendly, helpful and generous in arranging a substantial discount on our new machine. The whole process was easy, and we felt genuinely looked after.

Excellent coffee, excellent service and a very happy household. Highly recommend Stef and the JURA team!

Disappointing experience. My EvoHeat Force i17 outdoor heat pump suffered a control board failure when the unit was only about one year old. I was… Read more

advised the failure was caused by gecko ingress.

For an outdoor unit installed in Queensland, where geckos and similar pests are common, I found this concerning. I was advised the issue was not covered under warranty, resulting in repair costs of around $1,000. I was also invoiced $275 for a service call to diagnose the fault.

I found the warranty and service process difficult to navigate, communication was disappointing, and resolution took considerably more effort than expected.

Based on my experience, I would carefully consider after-sales support, warranty coverage and long-term ownership costs before purchasing.

Slimy leaks, all 5 packs of them. Kept leaking after washing slim off. Had to dump them

I was very pleased with the plumbing service provided from PARKLANE. The plumber was professional, punctual, and thorough in checking and maintaining… Read more

our water heating system an solar connection. The issue was carefully inspected, clearly explained, and addressed efficiently.

The work was completed to a high standard, and I appreciated the plumber’s knowledge, attention to detail, and willingness to explain the problem and the maintenance required. The service was reliable, professional, and reasonably assessed.

I would be happy to recommend this plumber to anyone needing reliable plumbing and water heating system services.

Kane & Dylan from AES Sunshine Coast provided first class service from the quote to installation of the pool heat pump. They are friendly and very… Read more

professional. Would have no hesitation in recommending AES Sunshine Coast to anyone thinking of installing a pool heat pump.

Love our Tefal air fryers. We bought Tefal because they promised to be quiet and they are. They cook really well. Salmon, chicken, steak, veges i've… Read more

even cooked cake. It saves money from using power but it really really saves me time which i value the most. Thank you Tefal and thank you Jamie Oliver 5 ⭐️⭐️⭐️⭐️⭐️

When we purchased our Lifestyle BBQ 18 years ago the premium we paid for high quality stainless steel has proven to be well worthwhile as it has sat on a balcony just 200 m from the ocean and the stainless steel is still in excellent condition.

This product is really good. I put on a patch at around 9 p.m. and can almost guarantee I will be asleep 45 minutes later. The reason I only gave… Read more

four stars is because there was an initial delay and mix-up with shipping the order. However, as soon as I alerted of the problem it was remedied with speed and courtesy.

Wow!!! Picking up the boxes from freight depot yesterday and boxes were all clearly marked and undamaged. Got home and started to unbox. Immediately… Read more

you could tell this BBQ was packed with pride. So neat, well protected and every bag and box clearly marked by number. Numerous checklists showing all parts had been checked off. Starting the build you can see the quality in every part. Powering up the hopper to update and so surprised how good it looked. Once assembled, this beast is a thing of beauty, so robust and full of features. First burn today, powered up nicely and had flame in under a minute, up to temp 210c within 10 minutes. I was surprised how quiet it is compared to other pellet smokers I have. The app is full of features you don't see on other smokers. Very intuitive, we'll laid out. I was reluctant to spend the money on it as all of my smokers were nowhere near the price. But having seen it, the quality of packing, quality of the app, the back up support and most importantly, the quality of the unit is second to none. Can't wait to start cooking on it, I'm sure it will cook as good as it looks. You guys have done an amazing job and deserve credit. On the downside, and this is just me being fussy, I did have to run a drill through the side hole where the vent rod goes through as it was super tight to push/pull. Holes were very slightly out of alignment. Also, coming from a metal working background, I think a bit more attention to de-burring some edges as they are quite sharp. Mainly on the benches where the handle cutouts are. There is sharp edges on the inside, nothing a quick file or sand won't fix. Overall, super impressed and just wanted to share my first impressions up to this point. Keep up the great work. Bang for buck, this BBQ is definitely a winner!!

Purchased an Asko Heat Pump Drier Model T308HCW.AU from Good Guys. Now they act as an agent for Asko, so it is actually delivered by ASKO themselves.… Read more

After we set everything up, we did a wash and attempted to use the drier. Long story short, the dier runs but the clothes are still damp at the end of the cycle.

I contacted Asko's warranty deaprtment and articulated this. After numerous attempts to get resolution, they advised on what they believed was a self fix by doing a factory reset and then trying again.

I did this, still no resolution. Clothes still damp at the end of a very long drying cycle.

Requested a technician attend (which they insisted wasn't necessary as if they attended and was found to be nothing wrong, wee would be charged - well.... duh...)

Eventually we got a booking from a technician. He attended, spend not very long looking at the drier, ran a short cycle and then stated nothing is wrong with the drier and left....

Asko might have a reputation for high quality products, but when things go wrong, they dissapear pretty quick and are slow to move.

I spent well over $2k for a drier that doesn't dry. Should have gone with our gut and just bought the LG that was a third of the price.

Warranty team need to deliver on a level of service that matches the price tag on their machinery.

Dear Weber BBQ Customer Service Team, I would like to sincerely thank Weber BBQ for providing me with the replacement part I needed. This is… Read more

exactly why I have continued to choose and trust Weber barbecues for more than 20 years. Weber is not only a reliable and high-quality brand, but also a company that truly cares about its customers.

I would especially like to thank Amber from your Customer Service team. She has been absolutely wonderful, professional, helpful, and extremely pleasant throughout the whole process. I honestly don’t have enough words to express how grateful I am for her assistance.

Thank you so, so much to Amber and the entire Weber Customer Service team for the excellent service and for providing the replacement part I needed.

It is this kind of outstanding customer service that makes me proud to have been a Weber customer for more than 20 years.

Thank you again, Amber and Weber!

Kind regards, Del

The Bio Flame BEWARE – I paid a deposit to The Bio Flame, submitted a plan and was provided a Chinese character image of what they would build for me. When I converted the… Read more

plan to English, I identified defects in the plan and asked The Bio Flame if they could redraw to fit the enclosure I was working with. I let them know that the enclosure I was working with was made of Lava rock, not an easy material to modify. Subsequent communications from the Bio Flame would not address the design flaw. I asked for a refund and The Bio Flame stopped responding. I had to write off my customers investment and purchase from a different, reputable manufacturer. Since The Bio Flame is in Canada, I was told I had no recourse to recover the $2000 deposit.

Since the negative experience and reviews, The BioFlame assigned an individual to help me navigate this purchase. Currently the part is in production and I hope to see it soon.

Rinnai Brevis has provided excellent product & after sallles service. Technician Jarod's response has been rapid, quick diagnostics & fixing failure to heat. Respectful & professional. Thank you!

After purchasing Kleenmaid glass gas cook top, we were impressed not only by the high quality of the appliance, but also by the after sale service.… Read more

Initially, we have applied the ignition procedure, we remembered from the previous replaced gas cook tops, and we were struggling with unpredictable results. We have contacted Kleenmaid Customer Support department, namely Ms Jess , and within few days we were visited by their technician Bryce - he ignited all burners without any problems! Jess has been very helpful, efficient , pleasant and compassionate throughout. She is an great representative of the customer service at Kleenmaid .

If there is a company that makes me proud to buy Australian it's this one. Happy helpful people who will go the extra mile to ensure you are a… Read more

satisfied customer. Their product is the benchmark for all the other big name brands that they compete against. Big thank you to Liesl, Steve and Adam for all their help and knowledge in assisting me with the purchase of my Bushman 190L fridge.

Fabulous product hot water instantly and with solar panels it’s all free!

Great service and prices. Worth a look for all outdoor bbq needs

I thought that the company that represents this product has gone bust and in receivership since March 2026

Got a Midea Vesta 17kW ducted system with 2 zones installed recently. To be honest, having never used a zoned system before, spent the first few days… Read more

toggling buttons back and forth just trying to figure out which zones we actually needed and when. Once i got the hang of it though, It’s so convenient not having to blast the entire house just to cool two rooms, and the whole place cools down surprisingly fast. Plus, it’s way quieter than I expected big bonus when watching TV or sleeping. The team did a really clean job with the install extra ducting, downjets, and the return air grille all look neat and well integrated. We’ve been running it pretty heavily, and zero issues so far. This was our first time trying Midea so we were a bit skeptical, but we’re genuinely happy with the decision. There’s a slight learning curve with the zoning control, but once you set your routine, it’s 100% worth it.

Bought this Teka dishwasher mostly for it's low price and it is now ending up being a costly exercise as I have to buy another dishwasher so I can… Read more

get my dishes clean. The photos, taken when the machine was brand new through to now, depict exactly how the machine doesn't clean. These items have been through on the heaviest, longest cycle possible - that's "Intensive" in Teka talk, described as "...ideal for the heaviest soiled loads, such as pots and pans, casserole dishes and dishes that have been sitting with dried food" However, the dishes in these photos were neither heavily soiled nor been left to dry out before being put through. I can simply rinse off and get a better result than the 2.5 hour "intensive" cycle achieves. As an aside, it also doesn't dry anything and leaves a milky residue on everything, every wash. Never had a dishwasher that didn't wash...I do not recommend the Teka DW6CS/DW6CW dishwasher.

Been eyeing this Xlite stick vacuum and so far, it does have a good cleaning suction. Hope this will last long.

Purchased a HAIRWRAP 11 months ago for $700, the large brush is not attaching to the main body of the airwrap already. I called the customer service,… Read more

I had to insist for one hour to get a replacement. I sent the machine back and now waiting for them to receive the new one. They received the faulty machine 6 days ago but I am still waiting for dyson to send me the new one. Given the price $700 i would expect better quality and better customer service. DYSON Airwrap broken after 10 months is not worth the price; bad quality, over rated.

Very disappointed. The oven comes with a 2 year Warranty, but the oven element blew after 3 years of use. I asked for the repair cost to be waived… Read more

under Australian Consumer Law Guarantee because I did not buy this oven expecting it to break in 3 years... They declined and only offered for me to bring it to their store in Sydney for a repair at full cost.