Hard Candy Fitness

Terrible gym – I went to try a class and was told to get membership first. I went for no contract option. They charged me around $150 for first visit. I did not like the gym at all. Decided not to come again. Was told I am in a contract. They still chasing me for fortnightly money but I will give them a big crap.

Trapped – Have been chasing Hard Candy for 3 months now - a personal visit, multiple calls and emails later they continue to hold the direct debit gun to my head. Would urge anyone considering subscribing to Hard candy to thoroughly read the Membership agreement or better still choose a more ethical club in the vicinity.

Hard selly – Sat listening to 100 ridiculous questions when all I wanted was the prices. They won't give you the prices until you sign some sort of document. It was the most archaic sales process I have ever encountered! Whoever trains their sales people is stuck in the 70's! It was laughable! Quite frankly I wouldn't trust them with my bank account details!

Feel ripped off waste of my time lost my PT sessions – If you don't care about service or hygiene much this place is great. Fantastic instructors sometimes the change room seems not clean and there are no wipes for the yoga matts nor Enough matts for a yoga class. Oh and don't come during November or December or Jan since there is very very limited classes so at virgin or fitness first they have like… Read more

50 per day hard candy will have 11.

So if you take out the fewer classes the hygiene then there is the sales people.

They try and push you in a contract, dispute agree with you then you find out they change their mind. If you are about to join they will respond within 2 hours however if you have an issue they will take a week to repond. For me 3 weeks of correspondence later I still haven't achieved anything. The manager told me there is 3000 members I should be honoured to get a response. I doubt 3000 can even fit into those 3 levels nor would they have issues all at once.

So basically you get what you pay for anything intangible like PT barre sessions even though that was part of your package don't expect it to eventuate.

bogus business – walked in... simply wanting to know the cost of membership, the receptionists were clueless. Friend and I were asked to take a seat as we waited for someone, so we agreed and waited. The guy we were introduced to handed over an ipad and collected pretty much every detail from both of us as though we were signing up on the spot. He discussed two… Read more

"recommended" membership options as my friend and I are students and wanted the best option. He not only recommended two of the most expensive options out of all the deals they had to offer... but also got the manager out to make it sound as though they were cutting us costs and giving us an amaze deal... but really.. not even a little bit. The manager said because were students he knows it can be costly... so he'd cut off the "signing up fee" which is usually $200 apparently...and that we'd only have to pay $40 fee. He said just for us he would make it that cheap. We thought that sounded great.. he gave us a stack of papers to sign, friend and i then walked up to receptionist and they calculated all these other fees that weren't even mentioned to us prior to agreeing... and turned out as a bill for "joining fee x processing fee x pro-rata rate x final fortnight payment" totaling to $220... honestly not worth it. classes are overcrowded, rude staff, crazy payments, & freezing showers. Don't waste your money.

They Steal Your Money – The worst experience that I have in a gym. They don't have any sense of been professional. They just wanna sell and stole money.

Unusual sign up process – I went to Hard Candy recently to sign up and the receptionist told me they don't know anything about memberships so I would need to meet with someone, so I said ok. I then signed in on an A4 sheet giving my name, phone number and age. After that, I was then asked to fill out all my details on an iPad before I could speak with someone - that… Read more

included my Phone Number, Full Address, Date of Birth & whether I have children or not. All I went inside for was to find out how much a membership is!

I asked if they can explain why they need my home address for me to find out about memberships. I can understand why they may need it for sign-up but not for a simple enquiry. They did not provide any kind of explanation and simply said that it is their process and that they are "not like other gyms", which really doesn't answer my question. So I rephrased it and I asked if they could explain what they are going to use my personal data for, to which I also did not receive any kind of explanation, except that it was their process, and if I don't fill all these personal details out on the iPad, I would not be allowed to go to the next screen and fill out my fitness goals. Without filling out this information I was told I couldn't have a membership enquiry appointment.

At this point I decided to leave. I have enquired at other gyms and the most I have been asked for is my name and phone number to sign-in so they can do a tour. Usually they state this is for insurance purposes which I can accept.

I didn't even get to talk about the gym which is the whole reason I went in there. Probably wouldn't go back and would tell others to question why they need so much information about you before you even sign up.

Rude staff & awful service – Staff at reception are rude & unfriendly. Once I left my lock on the locker over night and they locked my locker and expected $25 payment to get my things back! This is after I pay $60 a fortnight for cold showers & overcrowded classes

AMAZING! – This place is incredible. The staff are amazing and always so welcoming and friendly - they always make you feel so welcome. They always seem to be happy and having fun too. The classes are amazing, Zumba with Amy goes crazy and all the yoga teachers are amazing. They do every class you could ever think of as well as some really cool Madonna only programs. Definitely recommend trying this gym for everyone

Unprofessional practices, bordering on fraud – Great gym, great facilities, highly unprofessional and unscrupulous practices. I had a decent experience with the facilities and classes here (they hire fantastic yoga teachers), but they made it deliberately difficult for me to terminate my contract when I wanted to exit. Needed me to give 4 weeks notice, and participate in an 'exit interview'… Read more

which required me to go to the club in person and wait 30 minutes for the manager to meet me just so I can sign some papers.

Months later, I discovered that they were still charging me money. Upon contacting them, Hard Candy claimed they couldn't find my exit form, and that it never got recorded. I've lodged multiple complaints since then, and I'm still waiting to get my money back.

It's bordering on fraud. They are using my bank details & direct debit consent months after I cancelled my membership - but every step of the way they assure me that "everything is fine".

Recommended to avoid until they improve their business practices.

This is like my 2nd home – I love this gym and been there for almost 3 yrs now. It may not be perfect for the reason that its usually crowded after office hours and the toilet is not maintained properly during this peak hours but other than that I have no complains at all. Customer service is really great. The manager and owner really looks after most members concerns. … Read more

My main point of staying in this club is due to the great YOGA teachers. They are all amazing and really professional and seasoned teachers. Most of them are from power living yoga studios so that explains why.

Im thinking of moving to a more serious yoga studio but after researching and asking about other gyms which have a not so good reputation and bad customer service I decided to still stick with Hard candy.

Awful – I signed contract and then changed my mind. There are option to terminate contract. I back on next day and terminated contract. They said the will return $70 . Did not get yet even $70 back

Very Unprofessional Service – I paid membership in full for 6months and it has taken a month to get a membership despite regular phone calls and front desk requests ! Pathetic customer service ! So unprofessional and un reliable. Would not recommend them to anyone.

Helpless, pushing to buy and old gym!! – A huge mistake in signing a long contract at HC. It is unfair to me after you explained to me that I owed HC money, and if I am not paying HC, all this thing will go to the collection company on behalf of HC. Actually, HC is the one who owe me since I paid half money to HC, and I have not got the service back!! It see funny to me when you said I… Read more

owed you money for 12-mths membership!!!

First of all, on 22/10/14, your staff offered my friend and I that if we went to 12 mths contract, we would get an individual locker, one session for personal trainer, and a hard candy bag. Then, we negotiated to him that we would like to have a same deal as he explained but dividing the payment to two instalments along with one more night to think about it. And he said "Yes" . The day after, we came back with one more friend (3 of us) and said to him that we would agree with HC offered if HC would give us another 3 session of personal trainer. This time again your staff said "Deal". Then we signed the contract.

After we paid for the first instalment (on the same day 23/10/14), we asked for our locker and HC bags. Your staff said 'No' and said that he did not deal this thing to us!!! We were not that happy for it because we did not get what we were promises but what we can do?!? We just had paid the money for the first instalment!!!! On that time, your staff did not mention anything about the cooling off period, so we did not know that we could ask for our money back!! If I knew I would withdraw my contract on the same day that I signed!! At least, your staff came up with the solution that HC could give us just two lockers and one of 3-session of personal trainer.

I had to take that PT sessions as HC could provide just two locker. How fair is that??? If you calculate it one locker for two weeks is $14, it means that for a year my friends can save their money 7*52 wks = $364 while my PT is value jut $100. May I ask how fair is that? I keep thinking!! Moreover, my friends will have one PT consultation for each of them while I still have the same thing, no HC bag and no a personal locker as promise. How fair is that??? If your staff would explain to me on that day that there was a "cooling off period" , I swear to God, I would not accept this contract. Moreover, this is almost a month passed, my friends and I have not got any phone call from HC PT!!

I asked for the refund just a few day after my contract started. It is not like I took HC service and i have not paid for it ; on the other hand, HC is the one who owe me services. Now, I could say that I am really disappointed with HC products and services. A lot of bicycles in Mountain studio are broken almost a year and no one care about it also with some of weight training machine. Your yoga mats are so old, slippery and never be enough for customers.

Honestly, HC would avoid to answer you anything and they never even tried to find a solution for you. I sent e-mails too many time but no one answer you back. Helpless!!!

Do not go for HC, find somewhere else that is more helpful and flexible for you more than HC

Unprofessional Services – I made a huge mistake recommending Hard Candy to my colleague and we both joined last year. My colleague informed the staff that she would be interested in starting in a month’s time as she will be holidaying in the States, but the staff was pushy in getting her to sign up on the spot and assured her that he will put a note in her contract so she… Read more

won't have anything to worry about since the gym has been notified in advance. A few weeks later, I went back to confirm this on behalf of my friend, I was told there was no such note in the system and that my colleague would have to submit her flight itinerary in order to have her membership freezed. She was not happy to say the least and discontinued her membership at the end of her 6 months contract.

As for myself, I am unhappy with the way they prolonged my appointment with a manager after my initial email/notification at the gym's reception to cancel my membership. In contrast to signing me up for a year’s membership whereby it was swift, I had to wait for 3 weeks to secure an appointment to discuss my options. Within that period, Hard Candy continued to deduct my fortnightly payments. Beware of the sweet talk during sign up, I was initially told all I need is to give 30 day’s advance notice to cancel my membership, it was a different story after signing up. The promoters have a tendency to over promise and assure you with a hidden agenda to lock you into a program but difficult to get out. Hard Candy will come up with many reasons why you can’t cancel your membership before expiration, and will continue deducting payment out of your account while they make you wait.

I am surprised that with such similar incidents happening, has no one contacted Fair Trading to look into this?

Pushy and misleading promoters

Customer service is horrible – You can't cancel your direct debit even if you have no contract because no one will respond to your email or complain until you have to call them but it will take forever and you keep on paying the service for no reason. I'd not go with them ever again. Just rubbish service. One account manager managing 3000 customers, takes her at least a week to write you an short email and the issue doesn't ever get resolved. Everything

Unprofessional and Uncommunicative – I strongly suggest that all potential members avoid joining Hard Candy Fitness. They did not honour the request for a written notice of cancellation on the Membership Agreement and Terms and Conditions, it took several attempts of contacting them through various means and an entire month for me to hear back from the company. Each time I called I… Read more

was immediately put on hold and when they repeatedly said they would call me back, they never did. Hard Candy Fitness failed to communicate or abide by their end of the agreement, and in the meantime they continued to debit my account. It took many emails, phone calls, a visit in-person, and 2-3 months for me to be partially refunded the money they had overcharged me. To top it all off, they delete any reviews that are remotely negative from their Facebook page.

Terrible customer service, expensive, uncommunicative, untrustworthy