Best Gyms

This is about Redbank Plains Gym - About almost 2 years ago i phone to cancel my membership because i was going overseas. The peoson on the other… Read more

side said they will get someone to call me back as they don't know the procedure (yeah right, more likely adniring female clients exercising). Last week i was told that my membership was overdue by 1 month i rang and state that i advised the account close and someone was going to call me back, since i rang then i never attended the gym again so it was a shock to me. Apparently they gym did not cancel the membership and kept collecting money which i didn't know as i rarely check my statement and it come from a seperate bills account. I was told that they will apply the 1 month fee even after getting almost 2 years of fees when it was supposed to be cancel. I an looking at consulting lawyers and if there is sufficient people in the same position will start an class action suit because Anytime Fitness should employ staff with enough intelligence and common sense to know what to do or ask question and obtain the knowledge.

Really disappointed with Fernwood Belconnen. From the very beginning, I was double charged and had to spend a significant amount of time proving… Read more

something that should have been obvious before they finally acknowledged the mistake.

Now I’m facing another frustrating battle trying to cancel my membership for medical reasons. I submitted my cancellation request and provided medical documentation, but Fernwood continued charging my account without my knowledge. It then took more than a month for the admin to respond and tell me they were not satisfied with the evidence provided.

I have a medical condition that prevents me from attending the club for more than 12 months, yet they have refused to cancel my membership and continue adding charges while the matter is still being disputed.

There is also very little financial transparency. Upcoming payments and the current balance are not clearly available in the app or on the website. The only way to obtain this information is to request it from administration, and responses can take weeks.

The customer service has been extremely disappointing. The whole experience has left me feeling that collecting payments is being prioritised over actually looking after members.

I expected much better from a business that markets itself around supporting women and their wellbeing.

I had my first try at hot Yoga today …. Extremely enjoyable ALISON the instructor was fantastic, cannot wit for my next session. Also on my arrival Ky was so welcoming and showed me around, great service with a lovely attitude.

Be careful of this scam they use – Beware of the scam they use. Staff are completely unresponsive (over email or in person), and change to being very rude and dismissive as soon as you… Read more

hand over money.

I was in Sydney for a month so used this as my gym. When signing up to the contract, I was told that the fob payment is refundable when you bring it back (30AUD - see screenshots). To be sure that everything was to go smoothly as I was flying out of town, I sent an email to the gym to ask about fob return to make it easier for them. No response - even though it was 13 days before the end of contract. The staffed gym hours are untrue, when I went to return my fob on two occasions before my contract ended there was nobody there for my whole hour long workout both times. When I went to the gym most recently to return the fob there was nobody on the desk for 30 minutes and just a scrappy sheet of paper asking to call a mobile number if nobody is about, without an Aussie number I couldn’t call so had to wait. As soon as the old man working there finally came back I was met with an aggressive response to requesting the fob refund and told that the fob return rules were made clear to me - apparently (and not in writing) you must return the fob with an active membership in order to receive your fob return money. I’ve included the contract that Broadway Gym use below which states nothing about the fob return policy, so this is how they make an extra bit of cash from members. It is only 30AUD, but the behaviour of the older man working there was quite shocking.

It is clear why this is one of the cheapest gym in Sydney, staff are never there and the gym is left to manage itself, but I just want others to be aware of this scam so this gym doesn’t extract extra cash from future or current members.

Very disappointing experience. I was told the membership was for 6 months, but it was later shown as a 15-month membership. There were also issues… Read more

with payments, extra fees, and my gym access being blocked. I tried to get these issues sorted but didn’t feel properly supported. We also weren’t given a copy of the membership agreement. Overall, a very stressful experience, especially for my first gym membership. I would recommend being very careful and making sure you receive and read the full membership agreement before signing. Worst Gym that gives HEADACHE

Would not recommend I've had a series of serious issues with this gym that I feel other members should know about before joining. Billing: I was… Read more

charged $150.00 regarding multiple tailgating allegations, without receiving any prior email reminder or notice. When I raised this, I was met with confrontational and unprofessional messages from staff instead of a proper resolution. Dates informed were incorrect ( as I did NOT attend the gym for 2 weeks due to a death on of a family member followed by sickness ) and the multiple videos were never provided.

Misleading sales tactics: When I signed up, a manager told me the outdated equipment would be replaced with new machines. This never happened, months later the same worn-out equipment is still there. I feel this was used purely as a sales pitch to get me to commit to a membership.

Facility issues:

There is no proper stretching area, making it difficult to warm up or cool down safely. The fan system is defective, gym members often fell off chairs while trying to manually turn the fan on because the controls don't work properly. This is a real safety hazard that hasn't been addressed. Air Conditioners also do not work properly.

Customer service: Staff have been dismissive when issues are raised, and management does not respond or follow up on complaints. It feels like once you've signed the contract, they stop caring about your experience.

Overall, poor communication, broken promises, safety hazards, and unprofessional conduct. I'd think twice before joining.

Jetts O'Connor. Amazing no pressure environment. Management excellent. Personal training on customer request James, All the best mate.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Dishonest Billing Practices and No Accountability - Avoid South Pacific Health Club – I strongly advise against signing up with South Pacific Health Clubs due to their unethical billing practices and complete lack of accountability. I… Read more

was incorrectly charged for two personal training sessions that I never attended, yet despite multiple follow-ups, South Pacific has refused to correct their mistake. After providing clear proof of the incorrect charges—including bank statements—they continued to dodge responsibility, claiming they "couldn’t confirm" whether they actually owed me money.

To make matters worse, even after cancelling my membership, they continued to debit my account. When I raised this issue, I was met with the same dismissive attitude and lack of action.

This gym's management clearly prioritizes squeezing extra dollars out of unsuspecting customers over ethical business practices. If you sign up, be prepared for billing "errors" that they will refuse to fix.

There are plenty of reputable gyms out there—do yourself a favour and stay far away from this one.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

Get everything in writing – they will try to ignore their own promises Beware of how this gym handles promotions and lock-in contracts. I signed up… Read more

for a "1 month free + 30-day satisfaction guarantee" promotion in June and was told to create the account at the time to lock in the promotion, but explicitly asked if I could defer my start date. The sales team confirmed in writing that my 30-day satisfaction period would officially start on September 1st.

However, when I requested to cancel within that agreed 30-day window, the process became a nightmare. Come 21st September I was charged a prorated fee for "when your free time ends to your first billing date". I was initially told my prorated refund was being processed and was asked for my bank details. Then, a different staff member suddenly rejected my cancellation, claiming I was locked into a 26-fortnight minimum term because the account was technically "created" in June.

They completely ignored the written guarantees made by their own sales management team just to get me to sign the contract. Even when provided with the screenshot evidence of their staff's promises, they stalled the cancellation process. The sales team that signed me up has stopped replying to my emails since and I am now waiting to see if my membership will be cancelled as they are "internally checking and reviewing the case with said sales person".

If you sign up here, do not trust verbal or email assurances that contradict the fine print, because their admin team will try to use the system against you. Make sure you document every interaction.

This gym is terrible. Management treats members with zero respect and cancels memberships behind your back the moment you raise any concerns about… Read more

staff behaviour. Instead of acting like professionals or taking accountability, they tried to brush everything away with a rushed refund hoping the issue would vanish. They do not care about their members at all. Official complaints are already lodged with Consumer Protection and the Equal Opportunity Commission because their conduct is completely unacceptable. Stay far away from this business.

Greatest gym – Greatest gym, all types of training with the best atmosphere when you walk in your mood will switch to training, just try it once and you ll find the different

Angle vale is by far my favourite gym in Adelaide. The staff are friendly, the gym itself is super clean & the equipment is great! Wouldn’t go anywhere else!!

I've been a member of the Southport gym for 3 years and have found it to be fantastic value for money — less than 1/3 of the price of my local PCYC… Read more

gym. It's great to have a large space to do stretching and body weight exercises. While maintenance of machines and cleaning of the bathroom could be better overall I have to rate at five stars. I found the staff welcoming and helpful.

All over was good at start but turned sour at end – While the coach i had was excellent the payment system they work with is debit success and i had a few weeks owing because of financial difficulty… Read more

due to acc and returning to work. I asked to finish and would pay what was owing but due to my situation things got forgotten and not one person contacted me from any of the agencies concerned. That is healthy inspirations or debit success about 3 months later i got hit with a bill for 1,899.00 from them. Trying to sort this out has left me very angry as no one wants to know about it debit success passed buck back to healthy inspirations ive tried several times to get it sorted to no avail. No one wants to know me basically. Very sad. As to cost weekly which is roughly 30 odd dollars not value for money.

Waste of time – Very dirty rude staff old equipment never again worst customer

Dalecki Strength! The Best – The classes are excellent. Great instructors who guide you every step of the way to ensure you get stronger. Facilities with great equipment! Highly recommend!

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Joana Stalehin focus on body alignment for best results – I have started sessions with Joana and I am very impressed with the careful assistance she gives in each class. I have done weights for many years but she stands out with precision in the body alignment to prevent injuries and have the best results.

CLUB LIME CORRIMAL. The gym itself is okay. Though it took them 6 months to fix the card scanner/security gates that would scream every time myself… Read more

and many other members would scan their card. It would take half a dozen goes before you could get in but not before everyone is staring at you because the alarm for said gates is bloody loud. Lol

Lots of weight hogs here. Too busy socialising and filming their work outs to share the equipment.

Always seems to be a problem with the treadmills, half of them are always out of order. The bathrooms are always putrid.

This particular gym has had a real problem keeping staff. The new lady there is nice, but prior to her arriving the staff would sit in the office all day with the door closed. It’s probably why it took so long for issues to be fixed.

I have had constant issues with my direct debit failing despite sufficient funds always being in my account. I thought it may have been my bank so I used a different bank, different card. It would work sporadically but then I’d get random notifications saying it had again failed. Which wouldn’t really be much of a problem as it’s easy to pay on the app, except they slap an $11 dishonour fee on top of that. A dozen times now I’ve had to pay that fee and I’ve given up jumping on to club lime chat to get it refunded because the staff could not care less. It feels a bit… scammy.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Alive Health & Fitness Narrabundah – Member Review I’ve been going to gyms on and off most of my life. To be honest, I never really enjoyed it — I… Read more

went mainly because of weight issues, and while it helped, it was never something I looked forward to.

That all changed a year ago when I joined Alive Health & Fitness in Narrabundah, ACT. I absolutely love going in and training now. Every time I step through the doors, I’m greeted with a smile, and most of the staff know my name — which makes it feel so special. I genuinely feel like part of the gym family.

The staff here are exceptional, and I’m so grateful to them for making every visit start with a smile. I even challenged myself to try a couple of group classes — and OMG, Rachel (3D30) and Janelle (Power) are amazing instructors! I’m officially hooked and will be attending more of their classes for sure.

Alive Health & Fitness is hands down the best gym I’ve ever been to — and I’ve been to a lot.

Thanks, team. Raf

Cronulla gym Not good. All amenities are outdated and need fixing. Locker rooms (mens) have broken locker doors, showers that don't work and toilets… Read more

that remind me of a nightclub at 4am.

The gym side is pretty good with alot of machines and free weights with almost anything you could need for a great workout. Although alot of the machines are usually out of order they do have them. Haven't been to a class so can't comment on them but I have heard a few people saying they are great.

I think for the premium price you pay for fitness first the it should be better. Feels like it's gotten to big and forgot about the customers.

CAM OF A GYM Referred me to the debt collectors that want $500 for a membership I can't use. A gym that's not in London or Sydney where I am based.… Read more

Even though my brother signed up and would have taken the membership over if it hadn't been sent to the debt collectors. Money hungry. Not interested in calling the debt collectors and resolving the debt for me with head office. 14 years + member. Disappointed. Shark of a business that just wants your money. Don't sign a contract with them. If you go overseas or to Sydney where there is no Goodlife now. You're in trouble.

1. I CANT USE THE GYM BECAUSE THERE ISN'T ONE IN SYDNEY. 2. MY BROTHER SIGNED UP AND WOULD HAVE TAKEN OVER THE MEMBERSHIP FOR 12 MONTHS.

Do the right thing and cancel the debt.

I have given this Crunch Chatswood a 1-star rating because ProductReviews does not offer a zero-star option. If zero stars were available, I would… Read more

have given 0 stars based on my experience. I was a loyal member of this club for several years without any issues until a serious incident occurred in February 2026. On several occasions, another member moved into my personal space during classes despite there being plenty of room available, and I believe there was physical contact a few times. I had previously raised my concerns with the instructor because I was concerned about the repeated crowding and the possibility of further physical contact. On the day of the incident, I arrived early and had already marked my spot, as I usually did, before the other member entered the class. During the class, the other member moved into my space again and accused me of hitting them. I was unaware of having made any physical contact and believe the accusation was made because the other member wanted to take my spot. Immediately after the class, I was physically assaulted by that member's partner. Staff were present and had to intervene. I was told that all parties had been placed on hold during the investigation. However, while I was prevented from attending the gym, I was informed by a friend that the other parties involved were still attending. I repeatedly asked the Area Manager whether the hold had been applied to all parties involved and whether it would remain in place for everyone until the investigation was completed. After I repeatedly raised these questions, my membership was terminated. When I questioned the decision, the Area Manager stated that “the decision was based on management's assessment of the overall situation and its impact on the club environment.” I was also told that termination was considered appropriate under the Membership Agreement and the club's Work Health and Safety obligations. I find this extremely difficult to understand. I had reported my safety concerns, was then assaulted immediately after the class, and fully cooperated with the investigation. Despite this, my membership was terminated before the investigation was completed, while the other parties involved were still attending the gym. I was also concerned about the CCTV footage. I was told that there was no footage available and that no video evidence was provided to the police. Given the size of the club and the area covered by CCTV cameras, I found it difficult to understand how there was no CCTV footage capturing any part of the assault. The police investigation has now been completed. The person who assaulted me was charged in connection with the incident and was subsequently found guilty by the court. I had prepaid my membership for one year and had only used approximately one-third of the membership period when it was terminated. I was not provided with a refund for the unused portion. I waited several months before writing this review so that the police investigation and legal process could be completed. Overall, I am extremely disappointed with the way Crunch handled this incident. The way my safety concerns, the assault, the investigation and my membership termination were handled has seriously damaged my trust in the club and the Area Manager's approach to member safety, fairness and customer treatment. To date, the member I believe was the aggressor, and who I believe made a false accusation against me, remains an active member of the club.

Bunbury, WA - Horrible experience with the membership team from start to finish with misleading statements, errors made, no transparency. No… Read more

accountability. Classes cancelled permanently and sometimes right when they were supposed to start, after people had arrived! Classes also not as advertised. Gym layout non-sensical. New recovery area is nice - if you can afford nearly $10 a day, every day of the year, to pay for it! Having to take them to consumer protection as despite all this, still won’t let me out of contract without trying to charge me nearly $1000. Will take them to court if it comes to that!

Loved this gym – This gym is fantastic. Has everything I want. Reformer Pilates was great, something I had never done before. Also the range of equipment they have… Read more

was awesome. Great vibe among the members and the sauna was great to sweat out any weekend over indulgence. I mainly used the strength equipment which has everything I want and my wife tried some of the group fitness classes (really loved bodpump). Highly recommended

I fitted out a complete home gym using Kinta's gym equipment. I was determined to create a high quality workout space from renovating a shipping… Read more

container. All the items are quality and holding up to use very well. I bought a dumbbell set and rack, wall mounted fold away squat rack, barbell & bumper weight plates. Working with the team was seamless, shipping arrived on time and Joe and the team's communication was on point! The matte finish and aesthetic of the equipment suits the space really well. Would definetely be buying more equipment from Kinta, however im not sure i can fit many more items!

Great Gym – Only $12 a week and has such a good environment. The owner is super friendly and was super helpful. Awesome gym with top notch equipment. If you want a gym that's worth your money, definitely do it!