HBF Health Insurance

I have no problem with HBF. It was just my inexperience with uploadin the files that caused a problem. However when I did work it out there was a quick reply and the claim was settled very quickly. Show details

I have been with HBF from about 1967 from memory and despite all the constant bombardment of messaging to compare with other funds, have never had any inclination to even look Show details ·  2

I spent 12 1/2 minutes on the phone to HBF for no answer. I then sent them an email 2 days ago and they have not replied. Conclusion is : they take a very large premium each month and reward you with PATHETIC (i.e nil) CUSTOMER SERVICE. And the kicker is : - THEY OBVIOUSLY DONT CARE ! I also note a number of HBF replies to negative reviews which… Read more

ask the customer to "give us a call on 133423". As stated I did that and they did not answer after 12 1/2 minutes. Who is getting paid big dollars to manage this ?

Great if you phone up but they ignore emails, They closed their office in my regional town and have poor email response system. Sent the same email 4 times no answer. Solution is post a negative but accurate review on Product Review then they respond quickly. Product Reviews mediation function is excellent. Show details

I have been a member of HBF for many years. Following a marriage dissolution, and with rising health insurance costs, I reviewed my options. Checking plans and pricing online, I found options that met my needs for less than I was then paying HBF. … Read more ·  1

However, one call to them to see what was available, and I had a plan better suited to my new needs, and at a price I am very happy with. Their customer service person was cheerful, friendly, quick to understand, and very efficient in resolving my questions.

Definitely the best health fund that I have ever been with. Sign up was really easy, the app is amazing to use & the prices for the benefits are the best I’ve seen. Staff are very friendly & helpful - it’s also a a nonprofit organisation! 10/10 all around. Show details ·  1

I spoke to ATI a very happy to help and listen to me customer service lady, ATI took the time to listen to my questions no rush she gave me all the time I needed, ATI is a credit to HBF I just want to say a big thank you.my husband and I are very unwell, you ATI were amazing Thank you for your time. Domenica Romeo. Show details ·  1

We have been members of HBF since 1989. Other than regular increases in premiums, we have found HBF a pleasure to deal with. Would like to see less increase in costs.. Maybe negotiating with Specialists and/or hospitals for them to keep their costs down. Show details ·  1

The two HBF employees were extremely courteous and helpful and were able to clearly explain all our options before selective the level of cover to suit our needs. Show details ·  1

I have never had so many issues with a health fund since moving over only a year ago. The first issue was waiting 12 months for my extras cover to display correctly. Then recently I was repeatedly told I would receive confirmation of coverage for a procedure “as a priority.” After following up three times, the confirmation finally arrived in… Read more

the mail, two weeks after the surgery had already taken place.

The final straw was submitting post-surgery claims. One claim was supposedly received but still hadn’t been paid a month later, while the other two were submitted through the app and confirmed via both app notification and email, only for me to later be told they were never received. I was asked to resubmit them and then call again to confirm because the app “sometimes has glitches.”

It has been beyond frustrating and incredibly time-consuming for a service that costs so much. I expect far better communication, reliability, and systems from a health fund. I am looking to move funds based on the repeated issues even though that is time consuming in itself.

Terrible - misinformation from multiple customer service agents leading me to not be covered at the 11th hour the one time I actually need to use my private health. Show details

They are part of the serSee-insurance. You have to call hbf for inquiring about your policy. Very disappointed with this company as they didn't send me the insurance card to Start claiming & their wait times are over 15 minutes to speak ️to a customer service . Show details

Melissa G & Yuri were absolutely fantastic when assisting me with processing my claim after an online purchase. Would definitely recommend HBF to friends and family. Show details ·  1

The young man who assisted me was just excellent and was very patient with me. It was commendable service and he resolved my issues 100% while on the call. Thank you Show details ·  1

I spoke to a very helpful and compassionate lady on the Phone, re an enquiry re my policy. She did her absolute best for me and I am so grateful, so Melissa, Thank you, HBF are very fortunate to have you as an employee,and you are the reason I have been a member of HBF for over 60 yrs and will continue to do so. Kind Regards, Judy Cameron. Joondalup. Show details ·  1

Worst insurance I have ever had in my life. The customer service is terrible when you actually need help, no one can give you clear information, and they make absolutely no effort to assist you. And guess what? The hospital cover doesn’t even cover hospital care. You end up with no benefits at all. I was never able to use my insurance when I actually needed it. Don’t waste your time or money with them. Show details

HBF is always reliable and great value. Rang them about a tricky request. Got an Australian operator who patiently explained what was possible and how to do it (in plain words, Australian accent). The operator then enacted the request and told me what to do later and how to do it. Best service!!!!! Show details ·  1

Having found that my HBF card would not scan at the dentist I made an online claim. To my disbelief the claim was processed within the day and the money was back in my bank. Excellent service HBF well done. Show details ·  1

The HBF Card is in an extremely small font. Maybe suitable for persons under 25 with perfect vision, but I can't read the damn thing. There is plenty of room on the card to use a larger font and to include contact details. Lift your game HBF! Show details

Submitted claim after claim without so much as even an email confirmation that they had received the claim. Finally but the bullet and went to see them in person - the nice lady showed me how to submit my claim through the app, then told me to wait half an hour for a confirmation email. I waited an hour. No email, just like every other time I’d… Read more

tried to submit. The nice lady said “omg, I’ve never seen this happen before! You’re the only one with this problem!” I don’t believe that for a second. The nice lady double checks my account: yes of course they have my correct email, of course they have my correct phone number, address, of course I’ve opted in for email communication. There was nothing else the nice lady could do for me but tell me to wait a week or two - convenient. Just enough time that they hope you’ve forgotten that they haven’t reimbursed you for the PITTANCE back you’re owed. I pay $172 a month for this??? Absolute scam. Try paying your members what their owed instead of animating those ugly quokkas and plastering them up on every surface.

I would like to thank Steve from the context Centre for doing a job above them beyond thank you Steve I really appreciate your effort today thank you thank you thank you Show details ·  1

Paul answered my questions quickly and efficiently- he knew his product inside out, reviewed my policy and provided the advice I needed to feel confident in my HBF cover now and into the future: his advice saved me $1, 600 too - I will always deal with HBF Booragoon. Natalie Show details ·  1