Her Fashion Box

USELESS...Waste of money – I ordered my product back in January 2017, haven't received my product yet and no response from this company. Please don't waste your money on them. And never ever had a contact no to call them.

JUST DON'T WASTE YOUR MONEY!! – Here it is May 26, 2017 and I ordered my THREE items on FEBRUARY 4, 2016 and the last time this company responded to my email was February 22, 2016. I'm very patient and didn't mind the wait but it's been a whole year and 3 months and I STILL haven't received my order or my money back. I just recommend no one waste their hard earned money on this company. I'm

Bad Experience – I received one box early in the year and haven't received anymore since. I've spent the last few months ringing, emailing and I even messaged them on Facebook only to come back and find my post deleted! After getting a force-back refund from my bank, and not the company, I can thankfully say I got my money back. However I'm very worried the… Read more

subscription will keep being charged as no one has bothered to reply to my correspondence. How can I know my subscription is cancelled?? I can't and probably never will.

It's been a very upsetting process and I can't believe I've come to this website and now found so many other unfortunate people have had to deal with them. I have also recently seen the Fair Trading warning. It's completely laughable seeing the company is only now trying to make attempts to provide even an ounce of customer service, albeit defensive in nature at best. My advice, go no where near this 'company'.

Do Not Proceed! – As if the warning from Fair Trading and their appearance on A Current Affair isn't warning enough.. They don't deliver the subscription boxes until months later, mess up invoices, continue to charge even after you've cancelled your subscription, delete negative posts on social media and they are an absolute nightmare to get in touch with. The only… Read more

people who seem to get boxes are Instagram Models. Which leaves me to believe this is a scam that works by enticing people with an amazing online presense. Instead of subscribing, grab some popcorn and watch the company go to ruins!

Do Not Purchase – Can i give this a negative rating? I called, multiple times, emailed in excess of 50+, twitter, facebook, no reply. Had no boxes for 8months, (back when the boxes were monthly) yet money was still taken. I fought almost all of 2015 as well as a majority of 2016 to get my money back from this company. Accessories are cheap, they look nothing like… Read more

the images posted on their facebook and instagram pages and once received, broke when used. They blocked my mobile number in the end, and refused to answer the phone. They gave me false tracking details as a way of stopping me from getting a hold of them. Its disgusting the lack of customer service they have shown towards paying customers. I personally know tens, if not hundreds of other people who have been affected by this company. I bought this as a treat to myself, and in the end, this has now led me not to want to buy anything along these lines anymore. I hope your happy herfashionbox, if anyone in the future asks, i will never recommend this company. Something seriously needs to change with you guys, preferably, your CEO being sacked, then maybe the company will turn around. I will repeat what I've said. I 100% do not recommend this service, do not purchase from this company.

AVOID AT ALL COSTS – I wish I'd seen the Fair Trading listing indicating this company as fraudulent. I have been trying for 5 months to get a refund of a subscription box I have never received!! None of my correspondence via email or social media has been responded to and I'M STILL BEING CHARGED BY THEM!! I posted a genuine query to their Facebook page about not… Read more

receiving anything and I have been blocked. It's very messed up. Whoever is running this company should be in jail. I'd bet everything I own that the last two positive reviews are fake too.

Should be shut down immediately – Poor customer service. i bought a 6 month subscription in March 2016 and have only received 2 boxes. Despite numerous emails and facebook messages nothing. Plus I bought a phone case and after they took the 4 payments nothing and now I cannot get a reply. Thats theft and fraud.

Gave them the benefit of the doubt for 12m – Initially my first impression of HFB was good. I loved my first 2 boxes. I originally subscribed in late 2014. Over the subsequent months however that first impression proved incorrect - samples were repeated multiple times, delivery was frequently late and thr accessories became cheap $1 shop rejects that broke after 5 mins (if they didnt show up… Read more

broken already). I contacted HR a few times, often about a box being very late and again as these items did not meet their product statement (the repeated sample were not 'new'). I got generic responses every time and eventually stopped giving them 'one more chance' and cancelled my subscription.

Disappointing as I love the early boxes. But for $40/month I figured I could pick up the samples myself and buy the accessories I wanted.

Worst company I have ever dealt with – I received a gift certificate, the code did not work it took 3 months to activate the code. To receive every box I have had to send multiple emails and FB messages. I received December/January and February boxes in May. March box was sent out without the main item, it has been promised in every subsequent box but I still have not seen it. May and… Read more

June boxes were suppose to be sent out together I received only some of the May box and none of the June box. I contacted them via FB, left a threatening post was called and promised missing items would be send that day. 3 weeks later still nothing, in my 30+ dealings only 1 person has delivered what they said they would. This is a con, buyer beware.

This busines needs to be shutdown immediately – Terrible customer service, received my MAY box in late July and shorts i ordered at the same time came weeks later after the box and to make it even more disappointing they were the wrong size. Its been weeks trying to resolve it with no luck. They will say everything you want to hear and then do nothing at all.

DO NOT SUBSCRIBE - terrible products and even worse customer service (would get 0 stars if possible) – I started subscribing in March 2016. I had issues form the first month, and they have been getting worse ever since. Here is a run down: MARCH box: charged in March. Box arrived mid April (2 weeks after it should have). Products included were ok, but not great. The scarf included was probably the most useful product, the rest were average… Read more

at best. There was supposed to be a watch included which, when I was emailing them to follow up on the order, I was told that it would appear in the April box as they did not want to delay shipping even further. Not a great start, but I decided to give them the benefit of the doubt assuming it would be a once off

APRIL box: Received more than 4 weeks late. No watch as what had previously been promised. 1 semi-decent product, the rest pretty average.

MAY box: still not received (its now August). Multiple emails back and forth to get answer - met with lies and have been told that it is now a problem with Australia Post.

JUNE box: same problem as May. still not received

JULY box: again, same issue. Still waiting for the past 3 months. Have now unsubscribed and taken the issue to the department of fair trade.

I have wasted an unbelievable amount of time on unanswered phone calls and pathetic email responses.

DO NOT SUBSCRIBE.

Cant rate it -doesn't even deserve 1 star that i have to give it to get this posted – After watching Shark Tank and believing the companies on there must be checked and have some credibility, I subscribed to get the May Her Fashion Box. Finally received last week a "combined" May/ June box, which i did not ask for with the worst quality items I have ever seen. Absolute rubbish. Nothing like the high quality items that were shown on… Read more

Shark Tank. I have a paper trail of email "promises" for delivery that started on June 3rd.... Latest issue is I unsubscribed on July 4th, have been charged TWICE since then for more boxes!!!! Will be seeking legal advice....

Her fashion box..... Terrible – Never experienced such terrible service. Ordered a top on the 12th of May. Contacted them 3 weeks on wondering where my order was. Most places ship between a few days or so. They web said 3 to 5 days. I email them and they say that the ordered was lost in an old database which doesn't usually happen and they have shipped with and packed it with a… Read more

few extra goodies for me. That was a month a go or more. James keeps telling me they have shipped it and then they tell me they only ship once a month regardless of what the site says re clothing. Has anyone received clothing from them?

Bad experience – This has been the most stressful purchase I've ever made on the Internet. I signed up in November for the $39.95 per month Beauty box-feminine. The first month I got $5 off as a welcome to HFB. I didn't receive box when I was supposed to ( monthly boxes they say) tried to unsubscribe, link didn't work so finally someone emailed me back after… Read more

numerous email requesting for my account to be cancelled and they said it had been. Two weeks later more money came out for the next month's box. This happened for two more months with promises they'd fix the issue. Please note still no November box and we're into February by then. I contacting Dept Fair Trading and ACCC, was able to get my money back (luckily). I would even try and contact them on their Facebook page and they'd delete my negative comments and never respond. She runs another business too, stay away from it. Do not buy from these guys. I received the November box in March and it was just cheap junk jewellery which was broken and rubbish skincare. Nothing exclusive, nothing as advertised and nothing special. If you want to throw away your money and literally have to beg to get your products then do business with these crooks. Otherwise STAY FAR AWAY.

Absolutely Shocking Service – Ahhhh, how I wish I would have read these reviews. I find it hilarious how they obviously think you'll just go away if they stop replying to your numerous emails. "[name removed]", has acted dumb towards everything I have said, even though I have sent through proof that I cancelled my subscription on the 3rd of June because of how poor the… Read more

boxes were. I've now been charged twice for two boxes that I never authorised.

Do not purchase from here, ever.

April box arrived in July – Waited far too long for the box to arrive and the products inside were very disappointing. A cheap watch with awful orange/peach coloured nail polish and some teeny sample makeup brushes. A LOT of expensive looking packaging though, box in a box, I think that's where the biggest cost it. Would have preferred a plain old brown one with some quality products inside. Obviously have unsubscribed and am extremely disappointed.

OMG , I had no idea – These people are fraudsters, I too wish I read these. Does Janine Ellis from Boost Juice know that these guys are about to.put her and Sharktank into disrepute. Such a bad experience....every other product purchased through Sharktank has been great but this one is dreadful.

Unsubscribed After 1 box! – Unsubscribed after the April Box took waaaaaay to long and to be honest was pretty disappointed with the products in the box, as Instagram posts teased other products may be in the box.. Charged for the May and June box after unsubscribing. Have sent Numerous emails demanding a refund and all I get is "can you give us another day to figure this out" . First Monthly subscription of any kind of box. Will be the Last!

Unbelievable horrible service – OMG, I really wish I would have seen all these review. I was recommended by a friend to give a try, I purchased in May, and the box had never come and now is July. I was waiting and sent them order enquiries a few times but with no reply. And today they charge me for another box which I have NEVER purchased. I am so sure I only chose the 1 off… Read more

without picking the monthly subscription. I finally connect to the LIVE CHAT and the guy was called Sam who said it is an automatically monthly purchase one you have subscribed. That means no different to chose 1 off purchase or not, as they will force you to become monthly purchase. And they even charged without informing anything! I was asking for the refund and he just cut off my line. What? And now they have charged me twice and I have received nothing! That is ridiculous.

They are such a LIAR, never ever buy or subscribe, and please help to spread the news too! Unbelievable.

Woah – Really wish I'd read some reviews before giving these dodge balls my credit card details! I payed for May's box and still haven't received it. Then today I was charged $39.95 for three items that I definitely didn't order! I had similar (though not quite so bad) problems with Bellabox. On the phone to the bank now and if I don't receive a refund… Read more

from the company AND my box delivered I'll be making a complaint with ACCC. Also girls, there's a page on fb called "Her Fashion Box - Do not subscribe" give it a like and hopefully enough people will see it!

Appalling customer service – I got charged for two boxes when I ordered one and then when I tried to chase them up on it, all they did was dodge my emails or flat out ignore me. It was a nightmare trying to get a response from them and the emails I did get from them were flat out rude. And once you've signed up it's an absolute nightmare trying to cancel your subscription! I… Read more

cannot believe this is an Australian company, I have never been treated like this elsewhere. In the end I ended up with two boxes, a hole in my bank account and a lot of regret and disappointment for the process I had to go through with "Her Fail Box"

DO NOT SUBSCRIBE – On 3rd June - i said i am going to cancel my subscription - tried to log in through the website but couldn't, couldn't even reset password to log in. On 14th June - i followed up as i didn't hear anything from the above request - said I want to cancel my subscription but still get the watch that wasn't delivered when it should have been – and… Read more

what’s the best way to do this before another payment comes out of my account?

On 18th June - Money was taken from my account

On 20th June - Sent another email, said can someone urgently respond to the above. The next payment has been debited from my account on Saturday – as stated below I want to cancel my subscription. Please refund the $39.95 ASAP and advise when the watch will be delivered??

On 27th June - received a response saying - We are going to have the watches live on the website this week. They are in the May HFB which is shipping today too - from James (which didn't answer my questions) - responded saying please answer my questions - nothing helpful was sent back.

Followed up again on 28th & 29th June with no response.

Also posted on their Facebook page with no response.

Since then they gave me a refund and said my subscription was canceled (via a rude comment on instagram) - then they took the money out again in July.

Reported them to Fair trading, they even gave fair trading a fake tracking number for a "free box" they sent me.. i live in Sydney NSW, the tracking number was for Normanville, SA.. good work guys!!!!!

Content Theives – Stole my blog image and used on their Instagram Facebook AND published magazine without my permission or credit. Didn't answer my complaints for months and then finally said "we'll use another of your pictures in the next magazine and give you credit." No thanks. Products in last few boxes were broken. Boxes were later and later. Missed a box and was charged for it, never gave me money back.

Poor customer service and disgusting business practices – Guys, I am completely appalled by the lack of customer service HFB show customers. The debacle of the past 3 months is why I chose to unsubscribe this month, but there are still outstanding issues. It all began with the March box. The numerous teasers on Instagram indicated that a watch would be included in the box, but it didn't. When I… Read more

queried this via direct messaging on Instagram, I was told that an email had been sent out to subscribers advising them that the watch hadn't been received in time and would be sent in the April box instead. Obviously I did not receive this email and I asked for a copy to be forwarded to me, but received NOTHING.

I then sent multiple emails to follow up and was first told that the box would be sent in April. Obviously the April box showed up sans watch, and I was then advised that the watch would be available FOR PURCHASE from the website at a 'later' date.

This is ridiculous as a company cannot put out multiple teasers indicating that the watch would be in a box, then say it would be sent out at a later date, and then change their mind and say it would only be available for purchase.

After payment for the May box was taken on the 18th of May, I asked last week when the box would be sent out..the reply was 'soon', followed by an email indicating they hadn't received my payment. I then forwarded all the paypal receipt details to them as proof of payment, and I still haven't received a reply despite sending numerous email to check progress.

I would advise people to stay clear of this business and save their hard earned money for somewhere else.

Her Fashion Box FAIL – Placed an order without doing my research. Was charged twice for the same month and still have received no box. All emails and call have gone unreturned. Just lodged a complaint with Fair trading.

Absolutely disgusting service and fraud committed by the company – Overcharged $10 on account however still have not received box. Failed to receive an apology or any form of communication. It's been 2 months and have reported to ACCC. Do not purchase on this site, they are fraudsters!!!

Absolutely disgusting service – I ordered a box in March 2016, and still haven't received it.. It's end of June. I have been in communication with them and they promised to send me a replacement twice which they haven't done. Now they are not responding to my calls or my emails and deleting my feedback on Facebook and Instagram. They will not give me my money back and as far as I'm concerned it's fraud.

Received but only with cheap 2$ items after 3 months – Was meant to get in one month and received in 3 months, was not happy to look and find a 10ml body massage oil, a face mask a hair tie and a 2$ diary. I paid about 70$ NZD for this and shipping, all that would've only cost me 5$ if I went to a 3$ shop they would've had all these cheap products!!

i am so over her fashion box – I have been sucken in to buy these so called fashion boxes and they don't send them they take your money I am a singlemum I cant afford to have these so called companys taking from us all

only 1 star because you cant put none – I signed up in August last year. Same story as everyone else they did not send my boxes, so I demanded a refund, but they still took money. Go to NSW fair trading if you are still waiting for them to do anything, when I complained to them in January they said they had already received numerous complaints. The more they get against them the… Read more

more fair trading has to build a case with the ACCC.

You can also demand a refund through Paypal if that is how you paid. Awful awful company, they do not respond to emails or phone calls. Also if you have complained with the ACCC, they wait until they have received enough to go to the company. They then will do an audit on them. This can take ages, but don't let that stop you from forwarding your concerns.

In the end I think I paid for four boxes, received 2 and got a refund for 1, but only through a PayPal dispute.

Good luck to anyone fighting their battle, I honestly look forward to this company either getting their act together or failing. Hopefully no one gets too rich off the loss of others before hand.

Terrible – Wow I have ordered a May box and was told I will receive it in June, I should of read more of these before I ordered. I just I was hoping this wouldn't happen to me. No one picks up the phone when u can and after s couple of emails I got a response.

DO NOT USE THIS COMPANY – So Ive paid for 3 boxes so far and NOT RECEIVED ONE OF THEM! oh, and not because I wanted to keep paying either, I cancelled my account and they just kept charging me. Ive spent 3 months dealing with their customer service team trying to get my money back...THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!

Don't waste your money – They advertise a box for the month yet you don't receive it until more than half way through the next month. Products are faulty. Customer services only deals with your problem once you consistently dis them on social media. I find their social media infuriating that they spend so much time posting pathetic lifestyle pictures yet they can't invest… Read more

them same time in customer service and the quality of products don't reflect the image they sell. Their cosmetics they promote are cruel to animals so if you want ethical choices don't bother (and they plead ignorance to this). All up a total waste of money. I would have been better off just spending the money on one quality item per month as opposed to a box of useless crap. I tried to cancel my subscription, website wont work. Emailed them, they advised it's cancelled and guess what, money has come off my credit card! I can only imagine how much of a drama it's going to be to get my money refunded. A great business idea but a poorly executed operation that needs to go back to business basics.

Dodgy company – How has the ACCC not shut down this dodgy company!? They took my money, and I never got a single box. No customer support. Lucky my bank was able to refund the money via a chargeback.

Never recieved my order!!!! – I order a number of seperate items rather then the actual subscribe box. I feel like i have thown $200 down the toilet. 2 make it worst they have stopped returning my emails. Must be a scam they have 2 make cash