Hertz
Verified1,155 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
Absolutely disgusting service at the Melbourne Airport Hertz site. I booked a car through the business page and clearly disclosed that I was 24 years old. After going through the list of available cars in the 24+ category, the Mustang appeared as an option — so I booked it. When I arrived in Melbourne, I was suddenly told I needed to be 25 to… Read more
drive it. I explained that the system showed it as available for 24-year-olds, and that’s the only reason I booked it. Staff told me there was nothing they could do, and they also refused to transfer the booking to my partner, who is over 25 the service was rude, dismissive, and completely unhelpful. I’ve never experienced such poor customer care. I won’t be using Hertz again — Budget or Avis offer far better service and better prices. Overall, a really disappointing and unprofessional experience at Hertz Melbourne Airport.
Every step of this rental process was more difficult than it should have been. Poor customer service, I would say poor communication but there was absolutely no communication on their end what so ever. It was a lot of guessing on my end. Even when I tried to communicate and verify each step prior, the phone was either never picked up, or when I… Read more
finally did reach a representative, I was given incorrect information. I appreciated a ride was provided to and from the location but every step of the entire rental was quite the process when it should not have been. Called ahead to verify the price and was given false information from multiple sources and was charged significantly more in the end. When waiting for a pick up ride, was expecting a Hertz car to arrive so I waited 30 or so minutes past the scheduled pick up time looking for one. Finally an unmarked car was who picked me up, with no sticker, no sign, with someone who was not wearing any Hertz shirt or Hertz lanyard or any sign of employment. No vehicle make, model, or license plate was given to me so I was not told what to look for either. When dropping off the rental, was not instructed at all on how to do so, even after calling and asking on how to do so. Had to guess on how, and then was called multiple times afterward being told I had done it wrong even though no instructions were given at any point. Even when I had a scheduled pick up time, still had to wait 30-40 minutes at Hertz when I was only the second customer there and that was after already waiting 30 minutes to find the unmarked car to pick me up. Phone is hardly ever picked up and automated phone system difficult to navigate. Disappointing all together
Reviews with attachments
Oh yes it HERTZ – Stay away from hertz. We were stranded in flood waters in Spain last night. Ended up having to abandon the car & walk through knee deep water to safety. When we contacted hertz for help all they were interested in was the car. They actually wanted us to go back to the car to get the paperwork& said we couldn’t get another car until we returned… Read more
first one. That’s the one floating down the A7. Yeah seriously. Offered absolutely no help at all. After many hours on the phone we got somewhere. Had to cancel the contract just to get a refund. Moments after the last call they actually called back to see if we had the keys. Appalling, disgusting service. No real concern for us at all. Never again.
- +3
Verry bad the suspension was bad felt evrey bump and keept falling out of the seats VERRY UNSAFE And EVEN BEHIND THE SEATS WAS DUSCUSTING SUPRIZE THEY DIDENT HAVE RATS I HAD A MIGRAIN FOR 2DAYS STRAGHT JUST STARTED RELEVING verry Duscusted PLEASE DO NOT RENT A TRUCK OR A CAR AND IF YOU DONT COME BACK WITH A FULL TANK YOU HAVE TO PAY FIVE DOLLERS… Read more
PER LETTER AND GIVE YOU BARLY ANY MILAGE But the customer serves was good but still DONT it dosent matter about coustermur serve it MATTERS ABOUT THE SAFTY SO STILL A 1 STAR VERRY BAD BAD BAD and bearly any grip on tires wired OIL IN CUP HOLDERS AND THE STARING WILL ALINMENT WAS SUPER BAD IT WAS REALLY WOBBLY WIGGLY AND MARKINGS ON THE DOOR THE HERTZ IS JUST A MONEY GOBBLER VERRY BAD FLOORS WHERE A BIT STICKY (CAB SUSPENSION BAD AS HELL)
Hertz Barcelona Saints to Seville - Dec 2025 - 5 day hire - We booked this vehicle using the Hertz website about six month prior. This was a one way hire and noticed that one way hire option was removed in November 2025 from Barcelona Saints, so if you need one way, book early. Remember to create a Gold member account and log in as once the… Read more
booking is made as Hertz cannot link that to your account. The process was easy to follow with extras varying depending on which country you are booking in. I logged in several times to compare tariff rates on hire and they changed regularly. We stuck the original quote however you can save if pay upfront. When we made inquires with Hertz Australia about our bookings prior to leaving they informed us that a bond is normal and would be refunded. We opted for pay upon pickup that incurred additional surcharge but provided flexibility that we needed. We opted for the Hertz Super Cover Insurance after looking at the options and considered what our Credit card insurance / travel insurance would cover with the hassle etc to make any claims if they arise and the reviews for people who have gone down that route. We were cautious after reading the reviews, scams and tricks reported by Hertz customers that played out like a Seinfeld episode but we did not experience these. The Barcelona Hertz office is clearly visible from the Saints train station (vehicle drop off end). Prior to collecting the vehicle We made a video and recorded any existing damage external/internal and underneath to the vehicle. We did not receive an existing damage report from Hertz Saints and was reassured that with Super Cover it was not required however I expected an email with these details as per previous Hertz rentals that never arrived. Petrol/Gas was precharged that turned out to be okay for us as it was one less thing to worry about. Also payment was required to use a Credit card in the name of the driver. The onboarding process was quick as our details had been pre-populated in the online booking. Helpful staff provided a map and directions to collect the vehicle that was located in an adjacent street carpark, level -5. We had an International drivers licence but only needed to show Australian drivers licence. Similar experience in Seville Airport for return. Follow the rental return signs through the ground level carpark, with Hertz return area visible as soon as you go through the first carpark. Again record a video of the vehicle. The staff were also friendly and I received an emailed receipt shortly after dropping off the vehicle. No additional charges or surprises for cleaning, damage etc. Do some research on driving in Spain including entering restricted areas with your local accommodation before entering the area on Google Maps. We had a positive experience on both ends with Hertz Spain. I'd recommend going with the Super Cover Insurance offered by Hertz as it resolves any issues upfront and peace of mind. From our positive experience we would use Hertz Barcelona Saints again.
Decided to go through Hertz while in Canberra for our holiday rental and was not disappointed. Went with the Prestige full size suv, which to my surprise, was a brand new Landrover Defender 110. The only bad things about this car is I had to give it back and now the wife wants one. Heaps of room for the kids and luggage. Super economical if you… Read more
car about that. Pick up and drop was super easy as well. Staff went above and beyond to make sure we had everything we needed for the kids seats and that we were happy with the car. Would definitely hire again.
Wonthaggi Depot, 4* for customer service but that's where it ends.... Truck wasn't cleaned before we took control, empty bottle of soft drink and persons paperwork with personal details on it, in storage space behind seat.... Truck was due for a service back in October but as it had only done 79119ks on pick up they obviously didn't bother, it… Read more
ran like an ol chaff cutter, the truck was all over the road, and not changing gears when you went up hills or did turns. Or take off from traffic lights....warning lights kept coming on to say it needs servicing... My biggest gripe is obviously HERTZ in GENERAL DO NOT TAKE CASH ..... I ARGUED WITH THEM THAT EVERYONE NOW HAS TO TAKE CASH (BUT APPARENTLY HERTZ ARE SPECIAL N CAN DO AS THEY PLEASE ..... In future clean your trucks before next person takes it and get THEM SERVICED we want what we pay for not what you are too lousy to do....Should be MANDATORY THEY ARE SERVICED WHEN STATED, EVEN IF THE K'S AREN'T DONE.... OUR SAFETY should be YOUR PRIORTY... Have now just discovered on paying tolls they do that, Have told them I will pay it to avoid HERTZ FEES that will NO DOUBT be ADDED. Waiting to here back from them.... will update when resolved
ordered a premium car from vienna airport and got a lesser car with a damage door mirror that they had taped up with duck tape! looks ugly and if it comes off and injures someone who will be to blame? was coerced into accepting it or lose the pre payment and security deposit they collected before admitting they were giving me a lesser car. Got… Read more
abused at the counter because they didnt like me complaining in front of other customers. absolutely appalling. this is a scam company masquerading as a car rental company. Highly recommend you choose any company other than this one unless you like being abused and cheated
Waited in line tonight at the Cairns airport for 1.2 hours while one employee slowly tried to process a long line, taking 12-15 minutes per person. The entire airport had cleared leaving just us desperate fools who’d booked with Hertz who were also taking car of Dollar and some other subsidiary company. It was excruciating for everyone, truly a… Read more
miserable experience that reeks of corporate idiocy. Saturday night, you knew we were coming (well, actually you didn’t?’) and rostered one person to process us all. Why? The guy behind me tried to call head office, I high fived him. This was the worst experience ever and a great advert for everyone else. Goodbye from me Hertz.
Very Disappointed – $38.50 Admin Fee for One Toll I was shocked to be charged a $38.50 admin fee for going through just one toll in a Hertz Boondall rental. I had registered the vehicle to my toll account, but unfortunately passed one toll before it linked. I understand there are admin costs, but nearly $40 for a single toll is unreasonable. It… Read more
feels like a cash grab and leaves me very reluctant to use Hertz again.
This kind of excessive fee really damages customer trust. Please reconsider your approach.
Latest follow-ups
Don't book from the Hertz app or become a Gold Member! I downloaded the Hertz app via the Google Play Store and signed up to become a Gold member. I booked a car from Canberra Airport; the price quoted was $169 altogether, including the maximum… Read more
damage waiver. When I paid, I was charged $170. I rang Hertz immediately explained my situation, operater told me they were not sure why it happened and advised to email customerservicesau@dollar.com. I received a reply stating that I was charged in USD. I requested a review because I am based in Australia, live in Australia and used an Australian card. I have heard nothing back to this date. To make things worse, they charged me an extra $62 on the day of car pickup as a MDW. My understanding was that the maximum damage waiver was included in the price I paid.
Other things that went wrong are too numerous to list: an international charge fee, Different car received than the one booked, car I got had much smaller boot size that didn't even fit one checked luggage properly, the petrol tank was not full (about 6 liters less than full), and I was misleaded saying car was a plug-in hybrid when it turned out to be a regular hybrid.
If anyone reading this is planning to file a lawsuit against Hertz, include me. I have recorded all proof.
Hertz is a company from hell, with no customer service, stay away from them
Follow-up · - Fuel wasn't full, and the car given as an alternative to the Toyota Kluger wasn't great. - Pickup process was smooth. - App was easy to book but misleading in terms of price.
I would never rent a truck from hertz Osborne park again as they are unprofessional . Doing the right thing and letting them know I broke a one of the vents while trying to put my phone on and they charged me $283 dollars which was more than the truck hire
Follow-up · I would not use Hertz again as it was a terrible experience and was very badly dealt with I had to call hertz 3-4 times to get it sorted very unprofessional
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After reading in their advertisement that the vehicle we wanted was available for two days for "$162 total with "no hidden taxes and fees. We show you the full price of the car upfront." Being charged $ 238.28 to which was added $17.00 Vehicle Rego… Read more
recovery, $8.65 Administrative recovery, Card surcharge $3.56 and $27.63 G.S.T. all of which we only found after returning home to access the invoice on our home computer, leaves us in doubt about the trustworthiness of this vehicle renter. If contemplating using them it would be wise to ask for a full written quote before arriving at the renter's depot by which time it would likely be too late to walk away and find an alternative. The requested vehicle was substituted too! In fairness the $202.60 bond that Hertz held was returned to our bank account the following day.
Follow-up · We received nil response from Hertz to the points we raised. Just every attempt to address issues that we had not! The pick up was okay but we were given the key and left to figure out the various idiosyncrasies of the vehicle ourselves ... some of which we never did ... think cruise control for instance! We went with Hertz (the most costly of the… Read more
I have since heard from Hertz's Australian Head office who failed entirely to address the… Read more
Positive reviews
AAMI arranged a rental car through Hertz Mitcham , what an absolute delight these Ladies were , extremely polite and professional, they made the process very straight forward it was all completed in a timely manner , they organised a car same size… Read more
etc as my own, when i returned the car they were just as helpful and courteous. Very well managed business, a great experience on a stressful day.. Well Done to all.
Follow-up · The drop off was quick and easy, i was short on time so they allowed me to leave the car and they did their report withing 15 minutes , i was given a Nissan XTrail , it was a really pleasant collection done with fantastic communication with their staff it made the whole process extremely stress free.
Amazing service ,William and Gillian was very polite and I needed to wait a few minutes . I was given a mango lassi as a refreshment . Ella with a smile - Great services Show details
Hertz Marion South Australia Just wanted to pass on my sincere thanks especially to Yuvraj for going above and beyond. Sealing my wallet in an envelope and ensuring it was safely held after hours for collection after hours. In his own time !! I had left it in the vehicle accidentally, his honest professionalism, exceptional customer service… Read more
that was genuinely appreciated.
It’s rare to find service that’s both thoughtful and efficient. You’ve earned my trust and gratitude.
Negative reviews
It would be 0 stars if possible. No discussion regarding tolls. Thought would just be charged on the vehicle on completion. Nope, lovely admin fees, charged a month later. 4 day hire ends up being nearly $4k due to lock broken by scumbags and charged the maximum (convenient!) excess as our corporate policy is to not pay the excess reduction… Read more
(yep, our cross to bear!) but the arrogance and disregard are palpable. I was partly the id*ot, I accepted a car, that had not been washed, had dirt inside the vehicle and had very obviously not been detailed. Will never use this company again and wll be encouraging my thousands of coworkers to do the same...
Taking unauthorised transactions out of my account, so far adding up to $1,527 I’ve rang them so many times (up to 10 times a day) no answer. I’ve written emails. I had to cancel my card so they would stop extorting money out of my bank account. I’m disputing the money that they took. Show details
Ordered vehicle to be picked up from Avalon airport. Was told we’d have to wait until they opened at 8.30am even though our flight landed at 7.30am. That was ok. Was at the desk at 8.30am and told we’d have another significant delay while they cleaned the car. Not acceptable!!!!! Clean the car when it comes back or don’t hire it out straight away. Not happy. The staff member was rude and indifferent. Won’t be using this company again. Show details
Recent reviews
The mention of Product Review brings change A visitor to Canberra dropped a hire car back to Hertz in Fyshwick on a Thursday and asked to rebook for a Sunday pick up. She was told it would be easier to do on line. Not knowing Canberra well, she accidently marked a depot 20 minutes away in Mitchell. Trying to collect the car in Fyshwick on Sunday,… Read more
she was informed it could not be done as the booking was done online for a Mitchell pickup. It would possible to cancel and rebook in Fyshwick but the Mitchell booking refund would take a long time. We headed out the door to pick up the car in Mitchell, mentioning that this would make a good item for Product Review. As we were loading our bags to go to Mitchell, the friendly Fyshwick attendant called out and informed us that they had a car from Mitchell on site and he might be able to sort it out to our satisfaction. He did. Did the mention of your site prompt an improvement in service?
I had booked a 12 seater van for a family trip. Three days after booking, the night before our trip I called hertz to confirm pick up. Was told there were no available vehicles and sorry we didn’t tell you. Very disappointed, my booking still sits there, no cancellation details and still states return the vehicle tomorrow. No proper communication… Read more
from the company at all and had I not thought to call the night prior, 10 family members would be standing in their office to pick up the keys this morning. Why would they not have called me to tell me there was no vehicle for us? They had all of my details well in advance!
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If I could put a zero rating for this company I would. Charging exorbitant insurance ($600.00) for a three day rental, have just been stung another $73.00, allegedly for tolls in Melbourne. No option with insurance as the threat of having to pay an excess of $6,000.00 if involved in an accident. Avoid at all costs. Show details
Had a booking, went to pick up the car at the Rockhampton airport and there was no one at reception there was a sign saying call a number so i tried it 10 times no answer, rang the main number on the website put on hold for 10 minutes final after half an hour someone walks in and instead of an apology she says well I dont have any missed calles,… Read more
then she couldn't access the booking because someone else was in the system in Melbourne looking at my booking so had to wait another 10 minutes. Ended up being late for a work meeting. I will find someone else next time
I rented a car from Hertz and picked it up on 22/2/2026 from their Dandenong branch. Firstly, the people at this branch were friendly and polite and are not my complaint. Prior to the pick up I received an email from Hertz with the reservation information. This included advice that I will need to bring my licence, credit card and payment of about… Read more
$575.00 for car rental until 30/1/2026. The same email came again after I added comprehensive insurance. This brought the total yo $884.00. $300.00 insurance on a car for 8 days is ridiculous and an absolute disgrace.
When I went to pick it up they took $1,100.00 from my account. Not sure what the additional was about. I had paid the insurance. It would have included the $200.00 security deposit but that still doesn't bring it up to $1,100.00. It was booked from 3:30pm 22/1/2026 to 2:30pm 23/1/2026.
I was half an hour late getting the car back and informed I would be charged for the additional 30 minutes. WHAT??????? WTH? I asked the girl attended me if I had brought the car back 30 minutes early would they refund anything? She smiled uncomfortably and said "No."
It is now 1/2/2026 and I have not received my security deposit refund.
The final (to date) frustrating part to this experience is the SMS I received this morning stating "Your Hertz rental is now 2 days overdue.We may begin vehicle repossession if you do not call Hertz immediately on 03 9708 5400. Regards Hertz.
WHAT THE ABSOLUTE??????? I am just about to call this number and I pity the poor soul that is going to answer may call.
I received the SMS (re return of the car this morning 9:30am Sunday 1/2/2026) They demand I call the number "immediately." Arrogant pr*cks. I didn't call immediately, its bloody Sunday. I called at 10:30am ...... I was not answered. Seriously how are these cowboys in business still.
I strongly advise you avoid renting from hertz at all costs. They are a disgraceful company. Poor communication, scammers and terrible terrible customer service.
It is now 2/2/2026 and I have just received another SMS from Hertz demanding I return the vehicle. I RETURNED IT LAST FRIDAY YOU PATHETIC EXCUSE FOR A COMPANY.
They demanded I call them immediately, which I did and I blasted them. If I get one more text I dont know what I'll do.
I received the SMS (re return of the car this morning 9:30am Sunday 1/2/2026) They demand I call… Read more (+1 reply)
Received the Vehicle. I asked my Insurance agent before I left if i had adequate coverage and he said that yes I did. But then the scamming agent at the counter scared me into purchasing the coverage from Hertz. What a joke. I will plan to never use Hertz again. Using scare tactics to trick a woman into purchasing their coverage is wrong in… Read more
every manner. Not impressed. Talking to the supervisor was like talking to the wall. Scammed in Fort Myers. Donna
General experiencedwas good until I received a toll administration fee of $35 on top of the toll. I expect to pay tolls, but there no discussion at any point about this fee or options. Poor form! (Booked over the phone) Show details
Our motorhome broke down Coonabarabran NSW then husband who has a heart condition needed an ambulance.Because of the extreme heat and husband condition I sourced a hire Car from HERTZ at Dubbo but through BOOKING.COM I managed a lift (400klm turn… Read more
around trip) to collect the car a day early and paid accordingly.Was advise if I returned the car early I could ask for a refund. I drove 1000klm in 2 days to get husband home quickly.Hosed and vacuumed the car and returned the Car to HERTZ in Hervey Bay 2 Days short of the hire period.There is no such thing as a refund for unused rental.HERTZ claim they cannot refund monies for bookings through an online site even though ALL CHARGES are shown on both HERTZ pickup invoice and the drop off invoice. BOOKING.COM were answering emails until the original rent period expired and now I'm locked out of my booking and the pass code doesn't work any longer.
Follow-up · Finally got the refund of 2 days rental and exactly that $110 no GST factor or car insurance but at least I poked the bear. It took til the 16/02/26 for therefore does to be processed and that was only because I rang to query why it hadn't landed in my account.So 14 Booking.Com and 4 Hertz staff did nothing until I spoke with Pex who got authority… Read more
Charged my company $35.00 admin fee for processing one toll charge of $7.00, and charged it to my account without my authorisation. I will NEVER use Hertz EVER AGAIN ..... I AM DONE WITH THEM
They overcharged me $700 for 2300km I did not drive. Went to the Parkes Elvis Festival 2026, needed a car to get around to events, drive Parkes to Sydney. All up we did 900km, but charged for 3,300km because of their error in milage records. Cannot get any persons email or phone to call & get resolved. Show details
Follow-up · Eventually credited me the overcharge, received a random email saying a mistake was made…., took 3 plus weeks.
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Well here we are 18mths later and hertz have put us into the debt collector for a bill that they… Read more