Best Direct Car Hire

⭐⭐⭐⭐⭐ Excellent Car Rental Experience! I recently hired a car from East Coast Car Rentals Gold Coast Airport, located at 3 Karana St, Tugun QLD… Read more

4224, and I couldn’t have been happier with the experience.

From start to finish, the service was friendly, professional and efficient. The booking and collection process was straightforward, the staff were helpful and welcoming, and the vehicle was clean, comfortable and well presented.

Everything went smoothly, including returning the car, which made the whole experience stress-free. It’s great to deal with a company that provides quality service and genuinely looks after its customers.

I would highly recommend East Coast Car Rentals Gold Coast Airport to anyone looking for a reliable, affordable and professional car rental service on the Gold Coast.

Fantastic service — I’ll definitely be using East Coast Car Rentals again! ⭐⭐⭐⭐⭐

I received good value from Alpha which is very conveniently located to the airport. Staff were friendly and helpful throughout.

Hired a 8 X 5 furniture van on a one way hire from Sydney to Tweed Heads. All went well and happy with the overall hire with U Haul. Easy process to pick up and drop off. Show details

They were good. The girl at the airport was very friendly & helpful. Drop off was easy.

Booked with these guys in Darwin for a business trip as they were the cheapest online booking, got my receipt after paying upfront, said they're were… Read more

no more cost to pay at pick up, ready to go.

Get to the counter to collect car, they drop the extra charge of "cover" on me, compulsory, had to have it. Extra $580 plus a card seycharge for 14 days... ended up costing me more than the brand name competition. I read through the agreement, no mention of it, staff couldn't speak English to explain to me properly, had no choice, had to pay. I was not happy. Another customer next to me had the same shock when they asked him for the extra cover as well. Car was fine, drop off easy, but the scam is the extra over the counter charge at pick up. JUST BOOK WITH THE BRAND NAMES!

Very easy to deal with, service was great, nothing was a problem. Show details

We recently hired a 12-seater vehicle from Evolve Rentals for our family trip to Sydney and couldn't be happier with the experience. The vehicle was… Read more

clean, well-maintained, comfortable, and perfect for accommodating our entire family and luggage.

The car handled the long drive exceptionally well, was easy to drive for its size, and provided a smooth and comfortable ride throughout our trip. Pickup and return were straightforward, and the overall rental process was hassle-free.

A big thank you to the Evolve Rentals team for providing a reliable vehicle that helped make our family holiday enjoyable and stress-free. We would definitely use Evolve Rentals again and highly recommend them to anyone looking for a quality rental vehicle, especially for larger family trips.

Efficient easy to follow online reservation process. Well presented vehicle. Very competitive pricing structure. Airport shuttle service easily arranged. Highly recommend! Show details

Easy to look for different cars and prices then quick confirmation. Show details

Easy pick up and delivery No-hassle and very streamlined operation. I look forward to driving with them soon!

Are you serious?? – Booked a van last October 2017, for family wedding. Returned van. Sorted. Nope. Got home today (February 2018) to a letter demanding we pay $71… Read more

bucks or they’ll refer us to debt collection! Sorry, what?? No lead up letters/phone calls etc to advise there was a mistake etc. No, just a nasty letter. So just finished googling reviews online. Aaahhh now I get it! Avoid at all costs.

Beware!! To say I was disappointed with my experience hiring from All Age Car Rentals would be an understatement. I booked a Mitsubishi ASX for… Read more

$313, but when I arrived to collect it I was told the vehicle had "no insurance." I specifically asked, "Not even third-party?" and was told "No."

Based on that information, I felt I had no choice but to pay an additional $290 for the optional cover, as I believed I would otherwise be driving an uninsured vehicle.... alternatively cancel the booking in which I would lose the $313 I'd already paid.

After reviewing my rental agreement, I discovered it actually states there is standard third-party property damage liability with a $5,000 excess, and the optional cover simply reduced that liability. Had this been explained clearly, I would have been able to make an informed decision instead of feeling pressured into purchasing the additional cover.

There were other inconsistencies as well. I was verbally told my reduced excess would be $550, yet the contract stated $990. When I questioned this, I was told it "had to be written that way." When I returned the vehicle and raised my concerns, I was told it was "too bad" because I had signed the contract.

I was also told that because I had paid with a debit card, purchasing the additional cover was a requirement, but that if I had paid with a credit card I wouldn't have needed to buy it. This was never explained to me before I paid. Instead, I was simply directed to a small notice on the wall behind the counter after the fact. Important conditions like this should be clearly explained to customers before they are asked to pay hundreds of dollars in additional charges.

The collection process was also frustrating. I was initially late to collecting the vehicle, they called me at 2.30 and told mw they had to leave the office for one hour and to arrive from 3.30. I arrived at 3.30 and they weren't there... i came back 20 mins later and they still weren't there... when I called them they said they would be another 30 minutes. By the time I finally collected the car it was around 4:15 pm after a 13-hour journey with three exhausted young children. It was hardly an environment where customers should be expected to notice multiple notices on the wall or decipher complex insurance terms without them being properly explained.

My issue is not that optional cover exists—it's that I don't believe the options were explained honestly or transparently. Businesses should be upfront about what is included, what is optional, and any payment-related requirements before asking customers to sign a contract or pay additional charges. Unfortunately, that wasn't my experience.

Be very careful with what you are paying for and what you are getting. My interactions with the owner and the "receptionist" both felt toxic and unprofessional.

They clearly don't like dealing with the public.

Avoid at all costs.

Cut price care rentals in Coolangatta or sufers-rent-a car much better service and transparency, go there instead...even if you end up paying a little more!!

Very easy and economical company to deal with. I will look to use this company again when I need to reserve a car. Show details

Really like that Camperman is inclusive pricing and there isn't a bunch of hidden fees. The intro to the van, the dated nature of the vehicle, loose… Read more

steering and old windshield wipers were low points. Was absolutely value for money though and accommodated my one week, uni directional road trip.

Easy pick up and drop off. Trailer was in great condition. Your price is just on the high side though, but only by about 15%. I liked the option to extend the higher time when I had 30 minutes to go Show details

Great service!! James is a really nice staff. He provides professional customer service. Show details

Very kind, caring, passionate and helpful. My family and I have used this service for airport transfers and theme pack transfers and no matter the… Read more

driver they have always been friendly and more than willing to go above and beyond. Mick who provided our theme park travel today was very knowledgeable on the locations we were travelling to and provided many helpful and handy tips. I could not recommend this service more. Thank you for always getting my loved ones from point A to B safely and professionally.

I booked a motorhome from the https://coseats.com/ website, for my roadtrip from Brisbane to Melbourne. The vehicle was in great condition and easier… Read more

to drive than I expected. It comes with everything you need to enjoy your trip and was simple to use. I would book again!

Made car hiring so easy!! – Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn M  Show details

Fantastic Experience with Peter and Sav! Everything was spot on and professional. Was a seamless exprerience from booking their services and also to… Read more

pick up and drop off to the Airport. It was a lovely ride and a great chat with Peter. Thank you so much for an amazing experience. I would recommend everyone to use their services if they would like to feel pampered and well taken care of. Every step of the way, there was clear and open communication. I got updates a day before the driver was assigned to me and from then on, when he left their office, when they arrived and picked me up and drop off. Couldn't ask for more. This is the business model all businesses need to have in place for having happy clients.

From the moment we booked to the moment we dropped off the car Surfers Rent A Car was outstanding to deal with. After reading reviews we took a… Read more

chance and made a booking. The communication from the booking all the way through was outstanding, we could relax knowing everything was taken care of. Tina was at the airport when we arrived, and chatted with us all the way to the depot. The car was clean and well maintained and perfect for our needs. The prices are great and as they state, we weren't charged any "extras" what we were quoted is exactly what we paid (unlike other car hire). We were picked up in the Gold Coast and dropped of in Brisbane after hours without issues. The Service is so far above the big car hire companies I wouldn't recommend anyone else for a trip to the Gold Coast. If I could rate 10 stars I would! A big thank you for a seamless hire!

A budget friendly way to travel and camp. Our second time with Wicked Campers and can recommend. We had a great 4 days in Litchfield National park NT… Read more

camping with our Wicked van. We took a tent so it was v comfy with the mattresses from the van. The man at the Darwin depot was exceptionally helpful when we visited prior to pick up to find out what kitchen stuff was in the van. Made a big difference and I got the feeling he was just super helpful with everyone.

We booked a medium car - smallest option. Given an Everest. Returned it after filling up 5 km away but charged almost $100 for fuel. Rip off! Show details

Very bad customer service. We had starting issues with the car the evening after we picked it up. The service rep at Queenstown Apex location did not… Read more

do a thorough check of the vehicle before giving us the keys. We couldn't go back right away so returned on the 3rd day, but we had to change our schedule and postpone a booked tour to return to the Queenstown location, which was a big inconvenience for us on our trip. All this for a mistake and lack of attention to detail from Apex. We asked for some compensation for the inconvenience and messing up our plans, and they right out refused. When we called the main customer service line, the representative was equally unhelpful telling us to go back to talk to the Queenstown office, which had already denied any compensation to ruining our day's plans. We weren't asking for much, just something like not having to refuel when we return. They sure try to suck every dollar out of you and not provide the service or due diligence for their vehicles and customers.

Really seamless experience, great clean car to drive. Communication was great from pick up to drop off. Would definitely rent again!

Awesome service would recommend Melissa and arran have been great

Consistently an excellent trustworthy service at a reasonable cost – Have used this company at least 5 times and each time the service is of high standard including this trip they drove us to the airport before their… Read more

own bus was due to leave with other passengers. They have no hidden nasty costs and have always immediately returned our bond fee. This company delivers everything it promises and is for sure supportive of families with small children as our friends have also reported their experiences . This company donates to several charities. They have won genuine awards for their ongoing trustworthy services. It makes the holiday that much better not worrying about if the rental company is going to give back our bond or charge other hidden fees.

Absolutely happy with the services from Helen and Adele in the office, professional manner with shining smiling faces, you made my day! I got my job done perfectly, thank you Andy Auto rental! Show details

Great experience booking with Tasvanlife. The van was fantastic and customer support was brilliant from Paul which contributed to an amazing trip.… Read more

His recommendations for places to see, stay, hike, eat, drink and swim were really helpful and made it an unforgettable trip.

The manager there is Asian is very racist and rude They lied about a scratch that was on my car hire They took the photo 3 days before I hired the… Read more

car and she did not listen to my questions She was very rude on the phone … yelling abusing me …. Dont go hire there .. I have reported her to the ombudsman already