Hisense HFR0922/1222/1822/2422

Absolutely disgraceful customer service from hisense – To whom it may concern, I must start off by saying my experience dealing with hisense has been one of the worst customer experiences of my life. I purchased 3 Hisense split systems and had them installed on the 10th May 2023. And from the moment they were installed they have all been making bad cracking and vibrating noises to the point that i… Read more

cant get to sleep at night. Also 2 of the outside inverters making wierd noises also. I have since been dealing with Hisense direct to get this matter rectfied. Hisense told me to expect a call from Fourways Airconditioning for an installer to come out and inspect all 3 split systems on the 29th may 2023 by email. On the 9th of June 2023 i recieved a call from an installer from Chillybear airconditioning who was contracted out by fourways and came out to inspect the 3 split systems. The installer told me they were all faulty and was going to advise Hisense for the replacement of all 3 split systems. He sent off the report to Hisense on the evening of 9th June 2023. Since that date i have spoken to multiple people from hisense and never recieved any feedback on what decision had been made until i finally recieved an email on Friday the 22nd of june approving replacement of all 3 split systems and there reference numbers, and in the email it also stated the 3 units will be delivered to the agent within the next 5-10 business days. Since this date i had heard absolutley nothing until it finally escalated to your state manager [Name Removed] from Hisense due to lack of comunication and very poor customer service. [Name Removed] then advised me on Wednesday the 12th of July that he apologises for any stress this may have been causing me and that he wants this job done properly and wanted to find the right installer to swap these systems out. Well believe it or not it is now Thursday the 3rd of August 2023 and nothing has been organised through [Name Removed], and im sorry to say i am very unhappy with the lack of communiction from a state manager especially in a situation like this. i have since been messaging [Name Removed] on the status of whats going on and how disappointed i am and if this is not rectified soon then i just want my money back and i will go a different product. On the morning of yesterday the 2nd of August 2023 i recieved a text from [Name Removed] saying that he was in the U.S of America and to please email crt@hisense.com so we can start the refund. As ive said to [Name Removed] if i need to source new split systems myself ( which i will probably go mitsubishi after my devastating experience with Hisense ) i will need my money refunded to be able to purchase new systems as i dont have another $5,000 - $6,000 laying around and then be out of pocket over $10,000. and then once the faulty hisense systems are removed you can organise to have them collected. This experience has caused me so much stress in my personal life and at work which no customer should have to go through. Well consumers it is now the 7th of Ausgust and still no reply to this email from hisense. I will be taking things alot further if this is not resolved this week.

Amazing unit so happy – This Unit has exceeded my expectations. This unit is so quite and the controller is so easy to use. I use me air con all day and hasten must a beet. i recommend these Hisense. Show details ·  1

Waste of time – Waited all through summer for a brand new unit to be fixed under warranty. Made multiple calls to Indian call centre, was continually misled.Don't trust/believe/buy from these cowboys.The only time we got a response was when we went back to the retailer who called them direct. Thank you Good Guys Bundall. The cats enjoyed playing in the box it came in service, no customer care factor at all. They couldn't have cared less.

Bad Warranty Service – If you're lucky enough to get a system that works without any problems, then it's fine. The problem arises if you need to repair the system under warranty. The warranty agents are disorganised and slow to respond - if you can get through to them in the first place. Cheap Bad warranty service

Terrible – So what! If you are soooo lucky enough you will get good one. Otherwise, never ever buy their product Their service is horrible. They never listen what their customers want. I bought it in October and found out factory fault on installation. The hisense company did not want to replace it and send out a part which was not fit in. Stupid… Read more

company, stupid staff.

Finally they decided to replace it, but it has not been replaced yet.

So what! Never ever buy their product.

Their service is horrible. They never concern their customers.

Terrible – A totally disappointing experience. By comparison to the 2 Hitachis and 1 Panasonic in other rooms of our house, this piece of rubbish runs way below the bottom of the list. Not a thing! Oh, yes, it does cool the room down! Want a restful, quiet, cool sleep? Then DON'T buy a Hisense! We put an HFR0922 into a small bedroom. The thing clicks and… Read more

cracks and bangs all night. The installer came back twice to try to fix it, in the end he recommended to Hisense that they should replace it. They told us that his report said there was nothing wrong (we have his report & that's not what he told them). They refuse to do anything for us! We'll never buy another Hisense product!, and we'll get rid of this one as soon as possible. Also, you can't read what the remote buttons are for because the writing's too small.