Best Air Conditioners

About three years ago NCG Air ( as Victorian Energy upgrades accredited installer ) and Mitsubishi Heavy industries ( Japanese quality!) came highly… Read more

recommended to me by a friend I decided to get a quote and apart from a great price I found their service was second to none. Alice , Kingsley and Pauline were fantastic in the admin area and did not miss a beat pleasant , courteous and expedient. Pauline was very sensitive to my request for an early install (as winter without heat was unbearable ) and to my surprise she was able to get the installation done within three days !!!

On the fitting side, Kenny and his young apprentice were equally pleasant and dynamic. They came, drilled holes , laid pipes etc whilst minimising mess . After the install, they cleaned up after themselves , tested the equipment and were out on their way to their next job. I have had 4 Brontë series fitted by NCG to date and I am very satisfied with their service and reliability of the units. I will continue to recommend both NCG and Mitsubishi heavy industries. Great job guys keep breaking those barriers! Thank you Con and family

I read reviews here and all those people who said it was so quiet never mentioned how operational noise is really bad. Got the 6kW Avanti and as… Read more

pointed out by another reviewer here it is the nosiest a/c I have ever experienced. When it just ticks along it is quiet but when it needs to do an operation the noise is just ridiculous. How could MHI not notice the louvre motors and high speed fan noise is pretty strange. Also no backlit remote control, even a cheap TCL has this and more. So disappointed with this purchase. Another reviewer mentioned a newer motherboard addresses some of this so I might contact MHI. I am about o buy another 6kW ac for another room but it might be Mitsubishi electric this time and seems to be the one to get.

We had one of these installed on the Gold coast and it appears the installer shorted the control panel . So the unit didn't work from day one . The… Read more

reason for this review is to praise the supplier for their response . Even though not their fault, after they required the installer to run new wiring , which his quote provided him to do, but he didn't . They paid another air cond contractor to come out and identify the problem . then suplied the part free of charge and then come back and install the new part .

Not often you get this sort of service from a major company . Very refreshing . I will only buy Mitsubihi Electric in the future .

We stupidly purchased a Mitsubihi Heavy industry 3.5kw unit a few years ago and have regretted it ever since . Same name dirrent factory and performance . So don't fall into the trap like we did .

Severe internal corrosion after only approximately six years – extremely disappointing Mitsubishi Heavy Industries response I purchased a Mitsubishi… Read more

Heavy Industries split-system air conditioner, model SRK50ZSXA-W, manufactured in 2018 and purchased and professionally installed in July 2020.

The unit has been properly maintained throughout its life.

Recently, during a major professional cleaning service, the indoor unit was opened and significant and advanced corrosion was discovered inside, including corrosion affecting the evaporator coil and surrounding metal components.

Importantly, the photographs showing the corrosion were taken BEFORE the major cleaning was carried out. The photographs clearly document the condition of the unit before any cleaning products were used during that service.

This is important because Mitsubishi Heavy Industries subsequently suggested that the corrosion may have been caused by cleaning chemicals that were not completely rinsed off.

I find that explanation extremely difficult to accept.

The corrosion was already clearly present and extensively advanced before the major cleaning. The photographs were taken before the cleaning, so the cleaning obviously could not have created the corrosion shown in those photographs.

The condition of the internal components was shocking for an air conditioner that was only approximately six years into its service life.

I contacted Mitsubishi Heavy Industries and provided photographs of the corrosion, expecting the manufacturer to take the matter seriously and investigate why such severe corrosion had developed inside the unit.

Instead, the response from the Regional Service Manager was that the factory had advised that this type of surface corrosion is commonly the result of cleaning solutions that have not been completely rinsed off, and that the corrosion on the screws could possibly indicate this had occurred.

In my opinion, this explanation is simply not convincing when you look at the actual condition of the unit and, most importantly, the timing of the photographs.

The photographs showing the corrosion were taken before the major cleaning.

So blaming a cleaning product for corrosion that was already clearly visible and extensively developed before that cleaning makes very little sense.

The corrosion is not a couple of small surface marks or a few slightly rusty screws. The level of deterioration is substantial and advanced.

That is why I expected Mitsubishi Heavy Industries to properly investigate the underlying cause rather than provide what I consider to be a convenient possible explanation and effectively point the finger at the cleaning process.

If Mitsubishi Heavy Industries believes cleaning chemicals caused this corrosion, then I believe it should be able to provide actual technical evidence demonstrating that this was the cause in my unit.

Instead, I was essentially told that it could possibly have happened and that I should ask the company carrying out the cleaning whether they had rinsed the chemicals properly.

That is not what I would consider a proper investigation by the manufacturer.

The evaporator coil and surrounding components are designed to operate in a cold and humid environment as part of normal air-conditioner operation. A customer should reasonably expect the materials, coatings and corrosion protection used inside the unit to be suitable for those conditions and to provide reasonable durability.

The extent and advancement of this corrosion raises legitimate questions about the materials, corrosion protection, manufacturing quality and expected service life of these components.

Mitsubishi Heavy Industries also indicated that they did not believe the corrosion would affect the system’s performance or operation.

Again, this completely misses the point.

The fact that an air conditioner may still operate does not explain why there is such severe internal corrosion after approximately six years, whether the corrosion will continue to progress, whether it could eventually affect the system, or whether the affected components will have a reasonable service life.

I challenged the explanation and raised my concerns with Mitsubishi Heavy Industries.

Unfortunately, rather than properly addressing those concerns and investigating the matter further, my complaint was effectively ignored.

That is what has disappointed me most.

I am not expecting a manufacturer to automatically accept every warranty claim. I am expecting a manufacturer to properly investigate a serious product issue and provide a technically credible explanation based on the evidence.

In this case, the evidence includes photographs showing the corrosion before the major cleaning took place.

For me, the response blaming or potentially blaming cleaning chemicals was therefore particularly disappointing.

I have deliberately not named the individual involved. My concern is with the Regional Service Manager’s handling of the complaint in that professional role, not with making this personal.

I purchased Mitsubishi Heavy Industries because I believed I was buying a quality and reliable product from an established manufacturer.

Unfortunately, when a serious problem appeared, my experience has been that the manufacturer was more interested in providing a possible reason why it was not responsible than properly investigating why this level of corrosion had developed.

Severe and advanced corrosion after approximately six years is not what I expected from a Mitsubishi Heavy Industries air conditioner. And the explanation I received afterwards was, in my view, completely inadequate.

What has made the situation even worse is the lack of meaningful follow-up after I challenged that explanation.

A product can fail. What matters is how the manufacturer deals with the customer when it happens.

In my case, the product has developed serious internal corrosion and the subsequent customer service has left me extremely disappointed.

This experience has seriously damaged my confidence in Mitsubishi Heavy Industries, and I would think very carefully before purchasing another MHI air conditioner.

Kind Regards, Tom

I bought the 3.3kW Mitsubishi Ciara DXK12ZTLA-WF air conditioner to cool a single room, and it does the job very well. It is incredibly quiet… Read more

compared to the ancient 2.4kW Mitsubishi unit I had before.

I recommend buying an air conditioner with a little more cooling capacity than the minimum recommended for your room size. My old unit struggled to cool the room, whereas the Ciara cools it with ease.

There are plenty of options to customise the climate control to your preference. However, the instruction manual for the remote control is absolutely useless. It is far too technical and goes right over your head, hitting the wall behind you. The task of writing the manual should have been given to a high school student who has a Ciara at home. I had to search online to learn how to operate it, picking up useful bits and pieces of information from various sources.

Another issue with Mitsubishi, as with many air conditioner manufacturers, is that you may be supplied with a remote control that does not match the user manual. Fortunately, I received the correct RLH502A001 remote.

I rated the unit five stars because no product is perfect, and the Mitsubishi Ciara 3.3kW air conditioner comes very close. I put the poor instruction manual down to bad management. It is amazing how many managers are in positions of responsibility yet still do not understand what customers actually want. A simple chart showing what the little icons on the remote's screen mean would have been useful. Spreading the icons throughout the page text and diagrams in no apparent logical order turned the process into a paper chase.

Great value for money. The Haier 300 Series offers excellent cooling and heating performance, quiet operation and convenient Wi-Fi control. A… Read more

reliable, affordable option that delivers great performance without the premium price tag. Highly recommended!

Works like a dream and can hardly hear the unit @ night Show details

Short service life – We have the above mentioned aircon system new when house was built, plus a smaller 2.0kw system. The 5kw unit only gets used during summer in the… Read more

lounge room. The unit has now failed with a 6 flash fault, which is either power or PCB board fault. Pretty disappointed as the unit is just over 5 years old. Was really expecting at least a 10 year life from these.

The air-conditioning unit was fitted in late 2018. By 2023 the cooling capacity had declined. The agent for Fujitsu attended and regassed the unit.… Read more

When I asked why the unit had lost gas, I was told that the installation had not been appropriately completed. That explanation appeared at odds with my experience and the work description on the invoice.

This particular model has been associated with small leakage issues developing over time. The original installer had been recommended by Harvey Norman and appeared to be experienced and competent.

When the unit failed to maintain cooling yet again, I requested the agent return with a device to detect leaks. A different team member attended and reported that he suspected it was leaking from the core. The unit was regassed with a very small amount of product. Yet again it is losing cooling capacity.

This model has since been discontinued. My sense is that if the degassing fault was identified earlier the unit possibly would have fallen within the warranty period. I am left with a distinct impression that in pushing out the correct identification of the fault and blaming the competency of the installer was a way of evading warranty responsibility by the Fujitsu agent.

Fujitsu promote their products as being high quality. I now have to replace the entire unit. Incredibly disappointed with Fujitsu and their choice of this particular agency.

So happy to have this whisper quiet unit in my bedroom. The bedroom has a western facing aspect and is uncomfortably hot at night. Not any more! Not… Read more

with this unit. Within mere minutes of turning on this unit the room was beautifully cool enough to fall asleep in. The sleep function kept the room at the perfect temperature all night.

Really happy with my Midea Venus air conditioner! It cools the room quickly and runs very quietly, even at night. The heating works really well too,… Read more

and it's super easy to use. I also love the modern design, which looks great in the room. Overall, great performance and excellent value for money. Would definitely recommend!

VERY QUICK AND PROFESSIONAL ! very impressed with the service provided.

VERY NOISY. I agree with the previous review that its very noisy and sounds like a jet taking off, If you dislike your neighbours this is the unit to… Read more

buy. However, if you like them stay away from this unit since the noise affects them more. I am that neighbour , one of two that are affected by this unit. Their Mitsubishi R32 12.5kw keeps us awake during the NIGHT, and wakes us again when its turned on at 6am. No more peaceful sleep ins for us anymore. Consider your neighbours before buying this unit. Thank you

Whether this unit will work for you or not is dependent on whether your technician does the installation properly, so it's important to consult an… Read more

experienced and reputable business. Daikin units are very well built hence why they are more expensive, they are essentially coined "the Toyotas of air conditioners."

It cools and heats my apartment very efficiently. It uses R32 refrigerant. The outdoor condenser is very quiet and won't be loud if it is mounted properly. It might be mounted onto rubber shocks that allow for vibrations to be absorbed which is beneficial.

Nice air con! I like the clean and simple design as it blends in nicely with the room. The controls are straightforward and it's easy to adjust the temperature to suit what we need. A good choice for everyday use! Show details

There’s are efficient and quickly heat and cool our home Show details

Do not buy! An absolute joke of a product, you’d be better off with a $12 Kmart fan, they also don’t honour their advertised hassle free return… Read more

claim. If you try and initiate a return, they will try to not allow it and then try and charge you ridiculous fees and interstate return shipping costs.

We installed this unit more than two years ago, and it has been working perfectly. It is also very efficient. After comparing our electricity… Read more

consumption with a friend’s, I found that it can be more efficient than running multiple split systems in a larger home.

Most installers suggested installing it in the roof, but because our house is built on stumps with almost one metre of clearance underneath, one installer recommended installing it under the house to replace our gas ducted heating.

The heating is excellent and keeps the entire house comfortably warm. If you live in Victoria or Tasmania and have enough space under your house, I would definitely recommend this installation method. The only downside is that cooling from floor vents may not feel as effective as cool air coming from ceiling vents during summer.

Very responsive and good to work with. Prompt and organised. Show details

Just my current view of Kaden – I am a licensed installer of split system air conditioners. I have a Refrigeration Handling License. I also own properties in Darwin, and manage… Read more

others. In total, I have responsibility for over 40 split system air conditioners. In recent years (over 5 years) I have been purchasing MHI airconditioners when replacement was necessary. I like MHI. However, unfortunately, at times in Darwin MHI are unavailable. So, so far, I have been buying Kaden from my usual supplier, Actrol. And so far, so good. There is plenty to like about Kaden. Hopefully, Kaden will be a good brand going forward,

Good AC but only with a lifespan of 7 years – Upon writing this review, I was surprised to see another user's unit died in 7 years time frame too. Therefore, it's looking that it's a common… Read more

reoccurrence that this designer series doesn't last as one would hope. I bought the unit back in Nov 2015 and officially died on Dec 2022. When the unit was working, it's a nice unit. Cools and heats room quickly and the feature I love the most is the quite mode. Very pleasant when you love sleeping in a quite environment. The only cons I have to say when it's operational is the slider mechanism which takes a long time to open/shut before the air vent can start operating. Over time the slider cogs became more nosier as the years goes by but it didn't bother me that much and I never had any slider issues. Been told and read that this is the unit's Achilles heel in terms of fault. Furthermore, the remote control is quite out dated and very clunky to set simple timer schedules. The menu layout and programs needs to be refreshed when compared to its competitors especially for their asking price range. Would I recommend this AC? Yes, if you love the looks and don't mind replacing it sooner that expected. No for those who wants a reliable unit. I'd recommend just getting the normal looking facia that opens and closes like a generic split unit.

My original system was a 14KW Mitsubishi PEH 6K ducted reverse cycle 3 phase that worked absolutely amazing and lasted me well over 20 years in my 2… Read more

story home.

I referred all family, friends and my community to Mitsubishi reverse ducted and I also fitted out my grandmothers 2 story home with a Mitsubishi reverse ducted in 2021.

I purchased my New Mitsubishi PEA-M140HAA-ZM(3) on 30 September 2025 to replace my PEH 6K 3 and sadly, its not cooling several rooms.

Example:- I turn bed 1,2,3 upstairs on and living downstairs off. Result. I have 2 extremely hot bedrooms and 1 lovely, cool master bedroom. Note even though living zone is switched off downstairs the air still comes out, so in my mind this could be the problem?

I cannot have anyone stay as the smarts in my new system turns the other bedrooms 2 & 3 cooling off when my master bedroom hits ambient temperature - example 23 degrees cool on 3 fan speed 3 bedrooms on only.

Master hits ambient very quickly so the 2 spare bedrooms simply circulate room temperature warmed air.

I was advised the only way to cool the bedrooms together is to try and put my master on at 19 which will not be possible as my master is freezing at 23.

The other solution I was provided was turn the downstairs living and upstairs bedroom 2 on when 1 person stays which means my master and bedroom 3 remain hot and what happens if 2 guests stay, as I cannot have living and 2 bedrooms on.

My old Mitsubishi 14Kw system had no smarts and it worked like an absolute dream throughout the house it was either on or off “no ambient shut down system” no smarts. If I had 2 guests stay I would simply turn bed 1,2,3 on and all rooms were extremely cool and comfortable.

I am so disappointed with this New model M140HAA-ZM(3) and require a solution from Mitsubishi to turn the smarts off so I can run 3 bedrooms (which are all very close together in proximity). Michael Smith said this would be possible for the manufacture to alter. I am still awaiting a resolution.

Perths summer this year has been up to 42 where I have not been able to offer any guest stay, as the bedrooms are as hot as outside.

It was 38, 38, 40 the past 3 days unbearable!

We have a 4m x 4m bedroom fully close and it struggles to cool the room down at night. It's quite loud and I have to sit it up on a stand with the… Read more

drain plug open with a bucket under it as the tank is obviously very small. I also have a EUROMATIC portable air conditioner from Bunnings same price range and it cool a much larger lounge room in the heat of the day. Disappointed....

Complete Rubbish,NOT AUSTRALIAN,made in china,the only thing aus about it is the PAPER company, Reece have created. Cost twice as much to run, as the… Read more

fan NEVER stops, so when it stops blowing warm air to heat room (reached set temp ) it then raises the vents to all the way up and continues blowing/recirculating the room air. Like living in a wind tunnel,even with fan @ 1%. DONT BUY, wouldn’t install one even if it was FREE

15.2kW ducted aircon – Had a slight hiccup at first but it was resolved and the unit works great. Show details

Very noisy – Very noisy outdoor unit, outdoor unit is too noisy would not recommend. Fujitsu sent out a technician who was very helpful but advised this is just… Read more

normal compressor noise.

If I had of known that the compressor would be this noisy I would have looked at another brand. DO NOT PURCHASE FUJITSU

Aircon is nice and quiet, looks modern for the room. The unit is very quick to heat and cool the room. Remote is easy to use. Happy with purchase and would recommend to buy to other people. Show details

Outstanding Service and Professional – We recently had 2 bedroom Air conditioners repaired by Fujitsu and now perform extremely well. So I would like to say on behalf of my family and… Read more

myself, we would like to give a very big thank you to everyone at Fujitsu for getting our Air-conditioners going again. The service was outstanding and team’s professionalism is above the rest.

Cools house very well on 40+ degree day good investment as uses very little power Show details

Good quality product, features and functions are easy to use. The unit copes wells in high demand in Aussi long heat days. Installer explained the optimum way to use the unit on really hot days