HotelClub

HotelClub is now Hotels.com – I rang hotelclub and cancelled a reservation over the phone. They said it was cancelled and I left for my holiday. It appears they did not cancel the hotel and charged me for 4 nights and as a no-show. When I rang them, they conveniently said there was no details in my account and I had never called them. They then said they couldnt do anything as… Read more

they were sold to hotels.com and I should deal with them. Hotels.com says they don't deal with any completed transactions that hotelclub had. This is ridiculous.

Cheaperthanhotels.Com.Au & hotel club are not reliable!!!! – I have made an online booking through cheaperthanhotels.Com.Au website for the jasper hotel in melbourne, australia, but when i turned up, the hotel staff has told me that there was no reservation under my name and has told me that the receipt that i have printed out looked like a joke. I have spoken to the cheaperthanhotels staff and have been… Read more

told that they are just a search engine and are not reliable for my booking. I was quite shocked. They told me that my booking was through hotel club and has advised me to contact hotel club as they have no responsibility of whatsoever. I have contacted hotel club but they weren't too helpful either. I think their customer services are outsourced overseas and i have a lot of difficulties of understanding their accents. They have been going around the bush and nothing has been resolved. I have not only lost my money but have also wasted a lot of times on the phone with them. It is really frustrating and am thinking of taking legal action.

I will never book anything through cheaperthanhotels.Com.Au or hotel club and will inform as many people as i can about their services.

Good service – Hotelclub is user friendly i did my first booking with hotelclub base on their company traffic rank i have encounter 2x negative incidents with hotelclub call center but the 2 incidents does not give me a bad day not to book with hotelclub again since my top priority in booking with hoteclub was base on the integrity of their company … Read more

anyway my succeeding bookings are all in the right track

my recent booking with hotelclub for my upcoming christmas vacation 2013/2014 with my kids was already partially completed as early as this time with the help of hotelclub customer service

as when i have doubt in regard to the particular japan hotel that im interested in

hotelclub customer service assisted me by calling the hotel in japan 2x in order to give me the full information that i wanted to know

i appreciate hotelclub customer service all out effort in assisting me as i am a meticulous customer to deal with

if i am not satisfied with the hotel info in regard to my inquiries that is relate to me i will not book

but anyway without hotelclub customer service initial comfirmed info in the particular japan hotel that im interested in

i might not go on with my booking

aside from the 2 call center employees

there are times i come across good call center employees, for me they are 4 stars

thank you

User friendly – I recently made triple bookings and the site was easy to navigate and many choices of hotels. The pleasant surprise was that the on-line offers made were additive. I was able to receive the "TAKE13OFF" special offer on top of the EASTERSALE, which made my total hotel costs over the Easter break affordable and had a selection of great hotels; Hotel… Read more

Rendezvous and Ibis on Bencoolen in Singapore and Hotel Piccolo in KL. All were great hotels without the superfluous extras.

Be aware however, when claiming points for VA frequent Flyer Velocity Program when booking. One of the staff member at the Velocity Program refused to credit me my Velocity Points despite having sent my full Hotel.Club booking documentations to him. It took several emails at which point I gave up using Hotel.Club and it took them over a year, to finally award my Velocity points. Needless to say, the phone message I received to confirm the points sounded sheepish. I no longer bother to make my Hotel.Club bookings in view of a VA advantage but just simply for Hotel.Club reward point system. Excellent price points and ease of navigation through the website and clear colour coded fonts. The points rewarding is not immediate and despite having made three consecutive bookings, it does not seem to register on the club data base. After completing my travel, I was asked to make bookings before my Gold status expires even though I have just made the triple bookings. The point system does not seem to be immediate but has a long time lag, making it harder to keep track of the points.

Easy to use and great deals – I've booked a couple of stays with HotelClub and had great deals when using some promo codes (much cheaper than anywhere else). I also had to cancel one of my bookings (rules were that I would get a full refund) and I was able to cancel this online with no hassles and received the refund within a few days and my rewards credit was refunded and… Read more

available right away. However on another occasion, there was no availability on a couple of nights I wanted to book which was available elsewhere (other booking sites and direct) so that was a bit disappointing as I would prefer to book with HotelClub.

Great rewards program, never had a problem – This was often the most expensive site on tripadvisor, until I joined and started getting the member discounts, rewards, discount codes etc. Have gotten some unbelievable deals through this site! It offers discounts on longer stays that other hotel sites do not. Saved tonnes of money that was not possible on other sites. And get a 5-7% return on… Read more

every stay which really adds up, great rewards program.

Hotels have always received the booking so no issue there. It does mention things like "free 12pm checkout" on some hotels that they do not know about but offer anyway if you ask. They probably need to communicate this better to the hotels.

Always check tripadvisor as on occasion it can be more expensive for one night stays and it does list less hotels than other sites.

HotelClub – Such a great easy to follow website. Hotel selection is vast and the reward system is one of the best I have ever used. I have been lucky enough to have had free surprise complimentary upgrades in the past at some of the finest hotels. I highly recommend this website and its operators. Reward System is brilliant.

Don't use Hotel Club – Be warned. You do not receive an email just before your accommodation date reminding you of the booking. My original confirmation email got lost in junk and I could not find any record of the booking. Thus I booked a second hotel and ended up paying for both. You must make sure you have a record of your booking otherwise you are stuffed. I would… Read more

use Hotels.com who have a superior set up and much better customer service. I tried pointing out the flaws in their system, but they weren't interested.

Credit card fraud – I booked my hotel in Singapore to find out in the am that my reservation had been canceled. They claimed that the fraud team cancelled my booking after fully charging my credit card. They made it look like as if I had canceled my booking via email. Long story short, I had no hotel reservation after traveling with 2 young children overseas, awful customer service and a full charge to my credit card. Disgusting!

Dont Book – Booked on the website and it said Your bank has denied authorization to charge this card but then I checked my Bank account and they debited $654 plus 2 x $2 debits which it stated there was no Credit Card Charge so not sure what that is and also my booking came to $621.65 so again not sure why they debited $654. I called my bank and they said to… Read more

call Hotel Club so I did and the guy said he was going to call me back in 1 hour once there transactions update to see if it was processed. 2 hours went buy and no call so I called back and got someone that didn't even know what I was saying and when i asked her if she understood my request as the questions she was asking weren't relevant she replied with 'no, your accent is to sexy.' VERY UNPROFESSIONAL. I will call my bank and get them to block the funds and i 100% WONT be booking back with this company.

One of the Best Website for Booking Hotels – I have used Hotelclub to book many Hotels. As a member of their top rewards category, I used to get 7% rewards for all bookings. Also, many times I took the opportunity of their special offer, sometimes $100 off, sometimes 15% off etc. I never have had problem with booking or cancellation. Need to see how they perform after joining with Hotels.com.

Hotel Club Works Well For Me – I have been a member of Hotel Club for around 7 or 8 years and over that time I have made a dozen bookings or so. I am now a platinum member and I get 5% rebates to use for future bookings. I have never had a booking go wrong, by that I mean, I book online and then I turn up at my hotel and we are in the system and we get our room. I can… Read more ·  1

also say that if you are prepared to put in the time and have a good look around, it will be very hard to beat Hotel Club on prices. Sometimes you get discounts like "stay 3 nights and get 25% off" on certain hotels, these offers are what I look for. Then if you get a Hotel Club promo like 10% or 15% off, you can apply that as well. So with all the discounts like general hotel discounts + Hotel Club promos + use your 5% rebates you can quite often get 40 to 50% off bookings. That really helps your budget.

The thing that Hotel Club could improve on could be the promotion emails. Sometimes they show banners with certain hotels at certain prices but when you click on them and try and book it doesn't come up at those rates. Perhaps they could show exactly what dates those deals are on.

As a frequent traveller and hotel booker I will definitely continue to use Hotel Club, I am quite happy with them, thank you.

No issues – I've booked twice now through Hotelclub and had no issues. Received great deals, easy to use website. Promo codes are great.

do not use website! you will not get your money back – Had to cancel my booking and was told I would be getting the full refund and that they had also called the hotel who also confirmed that they would allow full refund - refund never came! After repeated calls with the same rehearsed responses from the customer service saying my refund has been 'processed' - no refund cometh!! beware this is a dodgy and fake website and u will lose your money!!!!

Robot run company – Beware buyer that should you suddenly become so sick that you need to cancel your accomodation your money is lost! This company has no compassion and lack human understanding. Viruses attack without warning. Surely no one would choose to cancel their night out knowing that they are going to leave a huge donation of cash to The Hotel Club!! … Read more

Maybe they prefer unwell guests to stay in the hotel regardless and spread illness to others. Surely not.??

Don't expect to have a conversation regarding a refund or credit note with someone who cares. Expect rehearsed responses from robots!

I wouldn't go anywhere else – Hotel Club is an amazing idea great prices and Hotels I would not go anywhere else when making a booking

Disappointed – I booked my hotel requesting a 'family' room and stated that there were 3 travelling. Booking went through and upon arrival found we only had bedding for two. Hotel advised they were given no information that we needed more. My son slept on a VERY old worn sofa bed. As booking was non refundable, we had no option but to stay or lose our money. Not happy.

Terrible website – The website has very expensive prices that all the usual websites even after applying all the useless discounts. Very deceiving and a waste of time. I have been their member for a while and was trying to book hotels in Thailand. The same hotel that was costing me $218 on booking.com, hotelclub was giving it for $350 inclusive of all discounts.… Read more

There is no point offering people discounts if they'll be charged higher than normal prices. Wouldn't recomm this website at all.

Stay away! – Booked my hotel and had the wrong dates, albeit they did change the date, unfortunately to the wrong ones. When I asked for them to correct their error, they were unable to do so as they said the Hotel was no longer willing to change reservation. With a seemingly illegal no-refund policy, which you are only notified of after the booking, I caution all to defiantly stay away. I'm considering legal action.

Absolutely pathetic! – Booked through this so called professional site only to have them take double the amount of money from my bank. When I contacted them in regards to this to ask them to do what I was told by my bank they needed to do for my money to be refunded, they said they didn't have the authorization to do such a thing. They told me to let it go and get over… Read more

it. So basically they are willing to steal off customers and still remain under the belief that these customers don't have family or friends that they will inform of this dodgy, pathetic and illegal service they offer! Well done hotel club you have lost me and everyone who will stand still long enough for me to tell! I hope you are proud!

Absolutely everything. Disgusting customer service, rude employees, refusing to refund money they took illegally,

Do Use this site! – Completely non-refundable, not reliable with bookings and wont refund you even when they've made a mistake. D not use this service!! Spend $900 to be left with no hotel booking when i arrived! Still trying to get a refund from them. They have a 100% of the fee payed if cancel the booking as well which you will not see until you have payed. Please do not use this company ever!!

Disgusting and misleading – Booked a room through a HotelClub affiliate, Presidential HotelClub. Realised 10 minutes after this that my appointment had been moved forward by a day so tried to change it. Looked through the receipt and realised that there was a "100% of the fee cancellation policy", despite no mention of this being made on the page I booked through. Thought… Read more

"Well, it's not cancelling, it's adjusting the date". As it turns out, no. Any changes are considered a cancellation and you lose every cent that you paid. On top of this, despite calling them several times, I could not contact anyone in person to discuss this or complain. Instead I got a message asking me to leave my 'name, number, state and country'. Will never use this website again, and will encourage my friends and family to boycott it. The hotel was nothing but polite, but did not have the ability to adjust the booking. Avoid at all costs.

Horrible customer service, misleading, not giving all information

Hotel corrupt! What a joke – Nothing more than a middle man taking a percentage of what ever the place may be! No consideration for the customer. Will not put negative reviews on there site for fear of missing out on a percentage of over rated miss represented motels. I stayed in two that were nothing like the photos on there sites. When I asked at receipt they blamed the… Read more

site, when I emailed Hotel Club they blamed the motel but still refused to put my reviews on which pretty much says it all. Absolute disgrace and no customer service even after two weeks !!! I would hate to want some service immediately say when you booked through them and then arrived to find there wasn't any room available!!!! Hotel Corrupt is a more apt name. Cheers Stu-e

Everything,expensive, misrepresentative,fake fraudulent and everything in between!.

Hotel Club "putting the customer first?" – Hotelclub "putting the customer first?" yea right what a joke!..." hotelclub which is suppose to be a world leading global accommodation website. Has proven once again why they are still amateurs. My experience in dealing with this company was very disappointing, frustrating and stressful. I do not recommend these people (stay away). So… Read more

basically i had booked a hotel and paid for it in full. The next day (without telling me) they go ahead and deduct all my membership points that i accumulated having spending hundreds/thousand dollars prior. I find this out by checking my emails which i do regularly and was absolutely shocked! So i call them, and they play dumb and will not admit to the mistake, rather they tried to twist the story and make me feel like rubbish for catching their dirty work out and calling them to chase it up. They do not take any responsibility and whine around all day just to avoid being in the wrong!

This group denied my request to have the points put back into my account even after i spoke to the supervisor and then duty manager because they my points were a substancial amount i have gathered over time anyway-they wanted to charge me extra for their mistake! Ridiculous...I know but that's the kind of service to expect from hotelclub, claiming there they best in the industry, with their marketing scamming loyalty programs and blunt customer service. Stay away, i give you my advice because i have experienced the negativity from this bunch!

bad service, poor customer care even when i spoke to a supervisor, pathetic overseas 1300 number

A good to excellent booking agency – I always use HotelClub when making bookings as there are no hidden charges. The reward system saves on cost and their telephone contact is fast and operators helpful. The service could be improved by having more small town Australian accommodation listed. Overall a quick,no hidden charges, way to make a booking Good telephone access, helpful, cost saving Not enough listings for country/small towns in Australia

Overall Good – For a family with 3 children it can be hard to find suitable accommodation, but HotelClub makes the process easy. I like that there are no hidden fees at the last moment like some other booking sites and the reward points are a great initiative. I Always check HotelClub before making a booking - I don't always use it, but I often do. Easy to use.… Read more

Good prices. Reward points. Had a problem once when accommodation was booked but hotel didn't actually have any rooms left. Was promptly resolved.

Nearly ten years of good bookings – Wherever we travel we check the available hotels with Hotel Club first. We have found that for most hotels we get a very good price deal and often get breakfast thrown in - when you are on a budget this can be a big bonus, particularly in more expensive countries. The quality of hotels offered is generally very good.

Worldwide help – Gives a good selection of available hotels anywhere I have looked. Normally good value especially if you don't want a hotel breakfast. Found some really good value city hotels in UK. Did not include hotel and parking offers at Gatwick. Reward points are worthwhile and easy to convert into reduction in price of subsequent bookings Very easy to use Not all hotels are listed so you may find a specific hotel is unavailable

Great program – I have recently joined the Hotel Club and I cannot believe how fantastic the program is. What as advertised was spot on and I had a great experience. I have recommended the Hotel Club to my friends and can only encourage anyone who reads this review to join the club; I am genuinely happy with the club and look forward to booking my future accommodation through them. Straight forward booking servise

No problems so far – I have used this website for booking accommodation when i was travelling in England, Scotland, Wales, Ireland, Europe, Canada and New Zealand and have found that they have a good range of hotels and Bed and Breakfast accommodation. I have not had any problems so far so hope this continues. Easy to use the website and good range of accommodation.

No problems – I've always had great service from this organisation, the web site is easy to use and when I've had to ph them they are always quick and efficient and go out of their way to help. They have always offered me a solution and I've always got what I expected. Quick and efficient

Great Prices, Great Range – I've booked through HotelClub a couple of times now and have had no issues at all! The hotels have been as described and the whole process has been really easy. I actually check them first now when I'm booking anywhere because they have the cheapest prices and I trust them. What more is there to say? Great price, really easy to use

My first choice – I have been using Hotel Club for several years now and I always find a decent hotel at a decent price. This often includes extras such as breakfast parking or internet. I have used the bonus $ to my advantage which I love. Excellent service and an easy to use online service Easy and good service

Always find what I need – I've been using Hotel Club for years. I've alway found what I've wanted in all travels whether it be 2hrs from home, Interstate / Nationally and Abroad. The accumulated credits of past bookings have been great with some bookings to get a better deal. I've even won credits through their facebook page. Hotel Club have always been what they are, a… Read more

good website to find accommodations at good deals. If the booking wasn't as I had expected, it was only because the Hotel itself wasn't as they had portrayed themselves to be on the Hotel Club website.

Hotel Club have been good to me Variety and many choices, ease of website navigation, helpful reviews, helpful links

Avoid – These guys are a joke. You book a certain room and when you get to your hotel you end up getting something very inferior to what you believed you had secured. Their customer service line is a scam and they will waste your time. Avoid at all costs and very inferior Nothing A real scam