Hunter Express
Verified2,734 reviews
- Early
- ·
- On Time
- ·
- Late
- ·
- Unacceptably Late
- ·
- Never Arrived
- ·
- Never Collected
AI reviews summary
The overall sentiment for Hunter Express is overwhelmingly negative, characterized by a significant breakdown in delivery reliability and customer service. While a small minority of users report successful on-time deliveries with helpful tracking, the vast majority describe a pattern of severe delays, deceptive tracking updates, and unprofessional conduct.
Pros
Cons
Verdict
Hunter Express is widely regarded by consumers as an unreliable service provider, with frequent reports of "ghost" delivery attempts and damaged goods. Due to systemic issues with accountability and communication, it is currently a high-risk choice for delivering valuable or time-sensitive items.
I gave one star because I finally received my package after about ten emails saying my packing was coming, with week's long delivery windows and twice receiving 'your package is an hour away' but not turning up. I even received an email at 10.15 at night saying it was an hour away. I can't believe with today's technology it is that hard to keep a… Read more
customer informed with the correct information, and not waste our time with phantom predictions. I also can't believe major retailers would engage with such sloppy service. Will avoid in the future.
no update on delivery by Hunter express no update on delivery by Hunter express then misdirected only found via my own research of order from Lifely. Consignment Details StatusAssigned Consignment NumberLLF011148 AddressKelso NSW, 2795 Delivery InstructionsAuthorised to Leave Authority to Leave Qty1 Weight49kgs Expected Delivery8/09/2026 -… Read more
11/09/2026 History Event Location Date Scanned Qty Total Qty Pickup Completed 2/09/2026 2:50 PM AEST Depart for BATHURST MELBOURNE 2/09/2026 Depart for BATHURST SYDNEY 3/09/2026 Misdirected ALBURY 9/09/2026
ON friday 11th sept I did my own research found on Paypal that it was hunter express I rang them they unsure of when it would be delivered now.... today 14/9/2026 at 4pm I rang as still no update on it being sent from Albury.... They said it be back to sydney then it will go to bathurst. when will it arrive unsure was the answer.... maybe wednesday 16 or later [Content Removed]
Absolutely shocking experience with Hunter Express. My consignment took approximately a week to get from Melbourne to Canberra. Once it finally reached Canberra, the tracking showed it as “Out for Delivery”, with my position in the delivery queue changing throughout the morning. The driver actually came to my address, only to tell me that he… Read more
hadn't put my consignment on the vehicle because it was too large for his van. So Hunter Express sent a driver to attempt my delivery without actually putting the delivery on the vehicle. Even worse, the tracking was subsequently updated to “AttemptFail / Card Left”, despite the fact that I was home, ready to receive the delivery, and the freight was never actually on the driver's vehicle. I'm now looking at another delay until the next scheduled delivery date. I completely understand that large freight may require a suitable vehicle, but that's something Hunter Express should have sorted before putting it on an “Out for Delivery” run. The communication and tracking have been extremely poor, and recording this as a failed delivery when the freight wasn't even on the truck is particularly frustrating. After this experience, I would seriously think twice about using Hunter Express again. There are plenty of other freight companies that can move something from Melbourne to Canberra without turning it into a week-long ordeal.
Reviews with attachments
Totally unethical business practice I don't know how they have stayed in business. I don't know why they are allowed to stay in business when you have a parcel that has been held for the past 3 days, as being held as held for processing because my area is somewhere they do not deliver to my question is why are they accepting jobs when they do not… Read more
deliver to that area? Is it the money grab? Or is it just poor business planning? As far as the staff are concerned at hunter express absolutely useless. You try and be polite and they throw it in your face. So whatever comes of this, I don't think fair trading will do anything, but somebody has to do something and rectify this problem and end this business.
Delivered a large, electric projector screen to a Bowling Club. We paid $98.26 for shipping for the item to be left just leaning up against the wall at the front doors, that were open. I think he didn’t want to bring the package inside because all the top of it was open and the chords were all hanging out and it more than likely would have been… Read more
refused. Will never use this company to ship anything and will not buy off of a company that uses them to courier their products, especially if it is a rather expensive item.
Driverless Hunter Express Truck rolls down hill hits my house - driver takes off October 2018 – Hunter Express Couriers are an irresponsible company who promised to fix my house which was hit by one of their trucks when an incompetent driver - most likely illegal immigrant - didn't put parking brake on. I contacted them numerous times and they failed to deliver on fixing the damage as they promised. I had to claim thru my insurance and am… Read more
out of pocket by the $550 excess, not to mention an increase in my insurance premium as a result. These guys are cowboys, liars, and don't follow through on fixing their own errors. I deal with freight companies at my work regularly and Hunter Express Couriers are the worst of the worst - their Directors need to learn how to run an honest company. I hope the World reads this.
Delivery driver kicked my parcel which had been left infront of the main door. When asked him he became very rude and uttered nasty words more so very racial. Dont use their services!!.. Show details
"Express" should be taken out of the name. I paid alot of money to get something delivered from Brisbane to Toowoomba (120kms) which was picked up on 20/8/26 and I am still waiting. They seem to be just rescanning the items in their depot in Brisbane every couple of days. Not happy!!!! Show details
I placed an order for a product out of Melbourne on May 16th. Hunter Express collected the package on May 18th. It was delivered into their Brisbane depot on the May 22nd. So far, so good. BUT it's been sitting in that depot for the past SEVEN days! The 'event' shown on their tracking app is listed as 'Processing at Facility'. I contacted the… Read more
seller on the 27th. They asked me to be patient. The app told me my order was out for delivery yesterday, 28th. Today, May 29th, Hunter still shows the order as processing at facility AND there is no contact number (or any other contact option) to reach Hunter. So far 13 days from order, 7 of which my order has been sitting here in brisbane.
If there was a minus 100, I would score that! Delivered 4 weeks late. Attempted twice on days that I said I am NOT available. Arranged redelivered and 4 TIME did not show up. Delivered to wrong unit complex. Delivered in atrocious condition. Asked for it to be returned. Took a further 2 weeks for collection. Drive arrived alone without a trolley to move a 50 kg box. I have nothing but massive negative things to say about Hunter Express. Show details
The Driver was rude, dismissive and then left the 60 kg Item in the middle of my driveway, stating "it is delivered on your property my job is done". When I contacted the customer assistance line they were no help and actually told the driver to sign for it himself and leave. I am now stuck, unable to get my car out of the garage until my neighbour gets home to hopefully assist. Show details
This person rang my unit and said there was a package for me, and I told him to wait for me, I would be there in a minute. It literally took less than a minute for me to come down in lift but he had already taken off, dumping the DAMAGED package outside, basically on the street. And this was a heavy, hefty package, and damaged too so the rails… Read more
were coming out as I attempted to move the package. In addition, there was never any meaningful tracking available on website, but once it was “delivered”, this person logged it as “signed”, which is basically a blatant lie. I NEVER SIGNED FOR IT. Absolutely appalling service!
Find out how Hunter Express compares to other Couriers
Know better, choose better.
What an utter disgrace, avoid at all costs. I booked for pick up, sat at my front door all day, which is all clear glass, only for the driver to never show up to pick up my order, then send me an email with a picture of their car dashboard saying, "Today's pickup has been unsuccessful", well yes if the driver never bothers to get out of their… Read more
car im not surprised the pick up was "unsuccessful". Not only that, but they attempted to call me just long enough to take the picture, left no message, then rejected my return call.
Zero stars if I could. Tracking numbers are invalid on their system, they won't answer the phone, sit there all day waiting for delivery with no updates. Now we find out it's going back to the Gold Coast from Caboolture as it appears the driver headed back at 3pm. Will be lodging complaints with Consumer Affairs against them and Bunnings through whom we purchased. Don't deal with these companies. Show details
I was advised that my delivery would be left in a safe place if I wasn’t home. I was actually at home and had left the garage door open however the courier left my item out the front of my house. There are gale force winds around here today and the box could quite easily blow over & damage the goods. I have supplied photos showing where the box… Read more
was left and also the garage where it should have been left. It would have been more difficult to drop it out the front than it would have been to actually walk it in the garage.
Hunter express are impossible to make contact with. I was given a date range of the 16th-21st for delivery. Goods were picked up to their warehouse on the 13th. Delivery was not on the road until the 24th, I appeared to be the last delivery. Driver turns around and drives back to the depot instead of delivering. 10 business days without delivery… Read more
in metro Melbourne. Poor beyond belief. The company who's goods I was waiting on had to organise a separate delivery for me.
Four component order collected from supplier on 9 October. Finally delivered 22 October. The components never arrived together at our local depot. On 14 October they advised a delay and then no further communication. If a four component delivery is picked up together, how do they all get separated and transported separately!!! I specifically… Read more
requested delivery to be left at the front door at the BBQ (safe place) yet it was left in front of the garage (unsafe space).
I have had two separate deliveries, both mattresses in a box from ebay, and can say that I am very satisfied. Both deliveries arrived earlier than expected, and the real time tracking gave me the location of the truck and my position in the queue. I also liked the email updates that gave me a one hour window. The driver was very polite and left the mattress at the correct location at the rear of a block of 3 townhouses. Show details
Latest follow-ups
Fools were told not to deliver to an address, were called, emailed, and notified by the company at their request. Sat 1 hour away for 7 days, then delivered to the wrong address anyway... incompetent, and just shear st^pid. Show details
Follow-up · Ignored, then blocked my number?
Follow-up · A 300km drive was required to recover the item from a stranger. Imbecile pig ignorant australiarn'ts true Qlders.
Hunter Express delivered my parcel to my address and left it not at the street address which is a safer place than where they left it. The dellivery address was the street address on the delivery instructions not The lane address.The parcel arrived… Read more
earlier than expected by several days. The place they left it in also called safe place at the roller door in the back lane where cars and people access according to the company. See photo. Anyone walking or driving past could pick it up. Totally unprofessional. They have a lot of negative reviews on different review sites and I now understand why.
Follow-up · Their response was it was left in a safe place. The property has a street address and a garage at the back in a lane .The delivery address was the street address, it was left at the roller door in the lane which was the courier not following the delivery instructions. The lane has vehicle traffic and is open to anybody with vehicles or walking. … Read more
I was expecting a delivery from T & W for a floor rug. I was pleasantly surprised to receive a text from Hunter Express today, Sunday 29th June 2025 advising that delivery is on its way today. I was impressed with the delivery updates throughout… Read more
the day and informed of the no of deliveries before me. Approx 5.20pm when I checked for an update I found that the truck was just 1-2kms up the road. I opened the front gate ready for them to drive in. I saw the truck drive down the road and stop opposite my driveway, it stopped for approx 30 seconds then drove off and I was expecting it to turn around and come back to deliver. To my astonishment it just kept driving down the road. I then received a text advising that delivery had been attempted. No phone call received from driver. Just another pathetic delivery company that can't do what they are paid to do. Now I have to go through the whole process again for them to redeliver and fail.
Follow-up · The driver did not exit their vehicle so how could delivery have been attempted. Hunter express sent me updates throughout the day showing where the truck was, was impressive but then a major disappointment opposite my driveway watching the truck stop and drive off. Hunter express please teach your drivers that you stop the truck, unbuckle the… Read more
Find out how Hunter Express compares to other Couriers
Know better, choose better.
Positive reviews
I dont know why Hunter express has so many negative reviews.? Most of my orders for electric guitars from AliExpress come via Hunter Express, I have never had a problem. Most of my Large items ordered from Temu also arrive by hunter Express... sometimes deliveries might be a little late on occasions , but they always arrive. You can always track… Read more
your items on their tracking website also... on some ocasions i have even emailed them about my delivery and they have always replied withinn 24 hours. 5 stars for them. keep up the good work.
I asked them to open the side gate and go into the garage via a back door so my package could be delivered safely. The front roller doors weren't functioning and they took the time to deliver the product safely. If they left it at the front door like many other couriers would have it would have been ruined by rain. Show details
A huge thank you to my delivery driver today. Amidst this heatwave, he carried 3 boxes= 70 kgs and placed safely where I asked Most others would have left it out the front. Such a friendly and cheerful young man. I cant fault the service and delivery driver. Regular delivery updates and tracking Show details
Negative reviews
o stars. worst courier ever. they have had my parcel since 20th august and i watched tracking and they are in my area all day.my item is going up and down the list and then at 5.45pm they said they ran out of time. they even emailed me to say it was coming that day as they have been stuffing me around for days and didnt even show up.. dont… Read more
complain to them or they will retaliate and make you wait even longer. avoid any company that uses this courier.
How does a company use a delivery service that delivers a 145kg package broken up in 5 parcels and ONLY deliver to ground floor. NOT even assist to place in a lift helping the client to have the 145 kg delivered. This is appalling and incomprehensible. The driver had a TROLLEY and refused to walk 10 steps to place the items in a lift that was on the same floor. 10 steps. Disgusted that i paid for delivery and this is the service I received. Show details
Vintage item arrived damaged – extremely disappointing!!! I recently arranged for a vintage item I had purchased through Facebook Marketplace to be transported using Hunter Express as the carrier. Unfortunately, when the item arrived, one of the wheels was badly broken. I had unpacked some of the packaging before discovering the damage, but I… Read more
still have some of the original packaging as well as photographs clearly showing the damage to the item.
What disappoints me most is that this was a vintage item. Even if compensation were available, money does not necessarily solve the problem. Vintage pieces can be extremely difficult, if not impossible, to replace, and once an original part is broken, you cannot simply go out and buy another identical item.
I understand that parcels are transported through depots and handled multiple times, but regardless of whether a shipment has transit warranty or is sent with Authority to Leave, I would expect an item entrusted to a courier to be handled with reasonable care. The absence of cover for damage should not mean that damage to someone’s property is simply acceptable.
I use courier services for my small business, and after this experience I would not feel confident using Hunter Express for my business deliveries or personal items in the future.
A very disappointing experience, particularly because the damage caused to this vintage item cannot simply be undone or genuinely replaced.
Recent reviews
-200 rating. As per most other posters on here I’m absolutely disgusted with this company . Customer service women were great however through this nonsense delivery. After a few days of promised delivery, which I stayed home for, nothing had turned up, delivery postponed till after the weekend, delivery promised on the Monday. Driver calls in… Read more
sick. Delivery promised on the Wednesday, driver and truck disappear into the ether and cannot be found. After a lot of chasing around and trying to organise re delivery….Delivery today. Driver dumps 60 kg of boxes at front door of my apartment block. No phone call. No ringing of buzzer. I happened to glance at the tracking portal after not looking at it for ten minutes and seeing I was 7th in the queue. Portal then says it’s delivered. Found it dumped at front door of my apartment block, outside. Ripe for theft. I’m 68 years old. Had to push, lift, kick, shove and manouvre two huge boxes into the lift, get them out and do the same to get them into my apartment. The whole process has been a nightmare. I mean how long does it take to ring a buzzer, put stuff in lift in a trolley and help an older woman inside with the boxes. Just a disgrace. Whoever uses this company to ship please stop. I don’t know how they’re in business and their management should be ashamed. And as I said kudos to the poor women who work in customer service. They must be so stressed. The only good thing is reading all the truthful and on point other reviews on here.
Shocking courier company who cannot tell you which day they will deliver. They expect you wait at home for 5-7 days. They also will not respond to emails. Worse communication ever. Do not purchase from a seller who uses this courier Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Instead of dealing with this pathetic company to redeliver my floor rug I just requested a refund… Read more