i.fresh

Unprofessional and no customer service – Where to begin: 1) Complete lack of Customer Focus. 2) The complex I live in have repairers and maintenance people we trust, use and can count on, the maintenance team Oakfield use are not very good (I wonder if Oakfield get a commission from that maintenance team for work done), using silicone to repair broken tiles instead of replacing them and… Read more

not stopping leaks. Now the owner needs his internal ceiling replaced in at least two rooms. 3) They take weeks to answer emails, they do not provide quotes for major jobs, I ended going directly to a firm asking if they would honour their quote that was out of date and then I organised time and date for quoted work to be completed (this is Oakfields job as managers I believe). 4) Don't know what happened to all our complexes records from previous company, apparently nothing was handed over. Codwallop they should have requested those records. 5) Conflicting advice passed to the council, no responsibility for incorrect advice given, not even a sorry provided. 6) Being told on the phone by the manager that the only reason why I questioned something was because I was best mate of a unit owner, my job as spokesperson of the council is to find answers to questions asked by owners (unprofessional). 7) Failing to action a quote, then sending it again weeks later asking us to approve it as it had changed(everything was exactly the same including date written, quote number and costs) , what I believe happened was they lost our approval and instead of owning up to their mistake. they tried to cover it up(I am not fkn stupid). 8) In breach of their management contract, no site visits and provision of incorrect advice when asked. 9) 5 emails from our council informing them we are not renewing our contract before they realised we were leaving. 10) We have insurance work needing to be completed, they never claimed and let the contract lapse, owner affected has now been left in limbo, before signing on the most expensive insurance renewal quote without approval from the council of owners. Do yourselves a favour, I would steer very clear of this firm as I have had nothing but stress trying to deal with these people for the last 11 months.

If I could give them 0 stars I would – I'd have to agree with most of the one star reviews here. Staff there are not professional. Especially some old woman named helen. She got all offended and uppity when I was stating my case; and she was being argumentative. They also rip off the owners of the properties that they deal with. Eg invoicing 2-3x the cost of a garage remote

Oakfield Strata Management – Ifresh were fine for 20 odd years. Slow but tasks happened eventually. Like other strata companies from my experience. However, we were sold as a list to Oakfied. Unknown to us tricked to signing a 2 year contract and when Oakfield took over.. terrible, unreliable, lies , nothing could be done they put up their fees by $2000 but we are caught in… Read more

a contact by deceit. Over a year to get our minutes . REALY REALY bad. Lies will improve service when talked to them . For 20 years a one year contact then they had us sign a 2 year contract unbeknownst to us. They have stuffed up our insurance , not performed works for over 12 months and I have it all detailed. DONT USE THEM.

Professional and knowledgeable – Highly recommend this company. Being an owner of several apartments in the CBD I have experience with other management company and ifresh are a standout. They are knowledgeable and provide an excellent service.

Very professional and helpful – i.fresh have recently taken on the management of our property and the difference is remarkable. They are proactive and understand customer service. We now have regular meetings, circulars to the residents and they give us monthly updates so we know what is going on at all time. As a new committee member I had lots of questions but nothing has… Read more ·  1

been too much trouble. They answer all of my questions and if they don't know they find out and call me back. I am very impressed

Great Team – Our 40 unit strata has only been with i.fresh for 4 months and already the efficiency and attention to detail has improved 100%. The whole team are always so helpful, friendly and efficient. Communication with them is great. With our previous strata manager, the COO were micro managing the complex - now we leave everything upto i.fresh and they… Read more ·  1

are doing a wonderful job and keeping us informed on all that they do. Well done i.fresh - i wish we had had you managing us these last few years!

STAY AWAY FRM THEM – Rude, just after money and not doing anything about main issues. Unfortunately someone from our building has private relations with somebody there so we just seem not to be able to get rid of them. Not enough space to list all the issues we had with them.

Never Trust Ifresh Strata Pty Ltd, especially Customer Service [Name Removed] and Statra manager [Name Removed] – Extremely liar and rude customer service. Business owner [Name Removed], making fake invoice and can't not prove any evidence. Mentioned people all building member are sleepers and he can charge whatever he want. Unbelievable. Never have experienced such arrogance in Australia before what an eye-opening experience! I wish this liar business will… Read more

close soon, but they will change business name to Oakfield. Be careful this one if you don't want to falling in trouble.

EXTREMELY RUDE CUSTOMER SERVICE - DO NOT USE – Extremely rude customer service. Unbelievable. I was calling them to sort out some long lasting maintenance issues that I have brought up a few times over the course of TWO YEARS and eventually went no where and I got yelled at very loudly by the officer there saying that he couldn't continue on talking to me if I keep interpreting him. Never have experienced such arrogance in Australia before what an eye-opening experience!

Useless Strata Company – Ifresh Strata is unprofessional company, other than chasing money, they don’t want to sort anything. My property has water ingress issue since November 2020, I am continuing contact Ifresh strata manager for over 6 month, I’ve been ignored. However their account manager said I never been ignored, but not any evidence /process can be provide to… Read more

prove Ifresh Strata manager did any work on that. As you can see some evidence attached, nothing been done and told me everything finished. i have attached some tracking e-mails to prove they are making story only.

We will continue upload true evidence to the public to stop Ifresh strata bullied us. We should NOT pay anything to them with doing nothing. They prefer blame chair of council and council members, no experience and hold process more than 6 month, nothing wrong with Ifresh, ( we use voice recorder to prove ifresh blame building council members) but no evidence to prove ifresh did any work, no matter how we ask evidence, we get ignored.

I know the owner will replied here and continuing ignore all major issues and won't provide any evidence to prove they did work, they just looks like respect and friendly in writing, but didn't do anything.

SO DON'T TRUST Ifresh Strata.

So far, so very very good – Thank you I.fresh. Since purchasing my unit a couple of years ago, I had been concerned by some Strata difficulties and the self serving Strata Manager that we were contracted too.. This changed at the end of 2020 and I.fresh assisted enormously in the change over from the old Strata Manager. I am lookIng forward to our Strata Company working with I.fresh to assist us all in the change over, settling period and going forward Show reply

Terrible! – This constructive feedback is provided in good faith. Opportunities for improvement are: (1) very poor performance and communication over many years, (2) dodgy processes and advice to the CoO for enforcement of by-laws that are not aligned with the Strata Titles Act, (3) meddling in CoO elections by designing a process that directs proxy votes to… Read more

an individual so as to give them advantage, (4) over inflated prices about 45% above market rates, and (5) bullying members of the CoO by ostracising/excluding them in group correspondence.

A good start – I have been doing my research and even though I am not a client as yet, I wanted some basic information about apartment living. I spoke to Sandy at I.Fresh who was knowledgeable and seemed to offer expertise in previous issues I had to deal with and from this I think would she would be a great problem solver. Her customer service skills and… Read more

professional manner exceeded far and beyond what I thought would be required. A true asset to any organisation. Decision made !

Promptness, Emphatic and Professional – Ifresh understood our predicament and related to our experience of being held 'captive' by some unruly and inconsiderate tenants. Ifresh handled the matter within a matter of hours. We can't thank them enough for the effort. It's definitely more than you would get fr other Strata Management companies.

Terrible! – Where to start with this heartless company - do not entrust them with your strata responsibilities or maintenance work. Fees you pay are extorianry and the service you receive is minimal. If you want keys due to misplacement or the fob stops working, you need to put in an order with 1 particular lady who works part time and it is processed with no… Read more

urgency whilst you are locked out of your house same woth contractors needing keys, you cant just pop in and expect it to be taken lightly. The lady who arranges your insurance doesnt know anything, and the amount of times a claim shouldve been notified to the insurer, she advises it isnt claimable. The amount you pay for your insurance is ridiculous and you get nothing for it! You are losing so much money and for what service do you get? Ignored emails, unanswered phone calls, ignored requests. The director in accounts gets complaints ALL THE TIME due to his arrogance and tone and not a SINGLE PERSON IN THE OFFICE is willing to help. The contractors they use, especially [name removed] from jumbo, is the most unprofessional contractor and his work is so poorly no wonder why they dont present it to the insurers, his work would not be accepted!

I have never met such a bunch of heartless people and they want you to entrust them with your strata?

Be careful!

Great customer service – I couldn’t agree with more with Kate! My strata manager Simon has been a god send. I was pretty upset at the AGM but he took the time after the meeting to listen to my concerns, helped me understand what need to be done and then called me a few days later just to check in with me. A1 customer service!!

Incredibly impressed – As a new owner, I recently attended my first council meeting with i.fresh strata management and I was blown away. Not only was the strata manager well informed and up to date on all of the owners existing issues, she also provided us with all the relevant information we needed to move forward and resolve them. Very, very impressive.

Professional, respectful and incredibly polite and lovely staff – I just wanted to say how incredibly impressed I am with the professionalism of this company. Their positivity and eagerness to always make my customer experience the best it can be is truly refreshing. I can not recommend them enough! Brooke and Gina always get back to me in record speed and have made my life so much easier since we signed with them. I wish more strata companies were like i.fresh!

Abysmal customer service – Last week I had a phone conversation with our strata company manager and was left disgusted at her manner and complete lack of professionalism. This young woman was rude and showed no interest in what I was saying and spoke over top of me many times. Appalling whatever happened to good customer service. IFresh you should be ashamed of who you have representing your company

Appalling service – Appalling service when trying to clarify the payment of fees to this company. I was trying to make a payment and the gentlemen on the phone made it almost impossible to the point where I had to figure it out myself and guess at the amounts I was to pay. A disgrace, but consistent with the many terrible reviews about this company. Regretably, I understand it was a senior manager I was dealing with.

Horrendous!! – Overpriced for the sub-standard services provided by this Company. Stay clear of i.fresh. I am sure the Company is more than happy to take your money and have zero issues in a strata complex which is highly unlikely!! when there have been any issues/concerns/general queries i.fresh crumbles and I blame these strata so-called ‘managers’ lack of… Read more

customer care training or the general know how on how to deal with straightforward issues as the ‘middle men’, maybe both.

Extremely poor MANAGEMENT and UNPROFESSIONAL – Stay way clear of i.fresh strata management unless you want to throw away money on your investment. I can relate to the same experience as some of the reviews written here. There is no accountability in their dealings.

Another unhappy owner – Happy to take your money but not happy to do anything for it. Very difficult to have any breaches of bylaws addressed. If you phone them about an issue they’ll also need an email and photos; this usually takes more effort than being able to sort any problems out yourself. There are several issues I would like addressed at present but dealing with iFresh is too difficult. It’s easier to wait until a matter escalates.

POOR SERVICE AND SLOW RESPONSE – They definitely have not lived up to our expectations as our strata managers. They are very poor in responding to issues and complaints and have a "can't be bothered" attitude and don't even bother to familiarise themselves with the building they manage and the issues at hand. The strata manager assigned is not responsive at all and extremely… Read more

defensive, calculative, unfriendly and abrupt. Not happy at all with their service and will definitely not recommend them to anyone. Perhaps they have taken on too many contracts.

bethany strata community manager (in training) part of the Ifresh team – Just thought i give some feedback on Bethany from Ifresh starat management who has been looking after Flo while Shelley is away she has been excellent with everything quick response on all things i ask of her and would be more than happy if she was part of your team that looked after Flo on a ongoing basis

exceeded expectations – Fair play to this company, they are very good. I have my life back thanks to iFresh. We paid more for their services but it was so worth it. Great job - I cannot recommend them enough

by far the best company in perth - no question – I have lived in various different strata properties in WA for over 25 years and I have been a client of many strata management companies. I never get used to the unprofessionalism of the industry that was UNTIL i.fresh strata came along. They have exceeded my expectations in terms of a 'proper' professional, organised and knowledgeable company. I can only congratulate them, they have nailed exactly what astute, educated strata owners need.

structured, organised, helpful, high customer service – I have been a council member being assisted by i.fresh strata for 9 months now. They are by far the most experienced and professional strata managers I have been a client of in WA (and there has been a few!!!)

Just get these guys in to do your management full stop – Simply the best bunch of people working in strata management, their client experience is exceptional. I actually now have some spare time on my hands and things are just getting done. BRILLIANT :-)

They helped me greatly and I am not even a paying client - HIGHLY RECOMMEND – I called ifresh strata after a friends recommendation regarding a general (but stressful) strata issue I had. They were exceptionally professional and highly knowledgeable. I am not even a paying client.

Council meetings now so much easier – Chairperson of large Perth property, council meetings used to take ages, now take only 30 mins. Thanks to our great new managers :-)

great service – Since switching to ifresh we have received great service. The people are always positive and helpful and things get done quickly and without hassle.

Terrible – I have been continually shocked by the poor strata company management. A number of owners in the same building have shared their disappointment. The overall organisation is poor. The management of shared areas is shockingly terrible. The information given by the company is repetitively wrong.

Exceptional team approach – Having only been a new owner at the property for a short time, already I have been impressed by the approach taken by IFresh strata.

Excellent can not fault the service – Thanks guys, you have been thrown a few curlys at our property but you have handled them with tact, diplomacy and professionalism, thank you very happy.