iibuy

Warranty Not Honoured – Over 6 months ago I submitted a warranty claim to iiBuy. They responded a couple of times and seemed helpful at first however now they simply refuse to return my repaired item and won't answer any emails or tickets in their support system. I have now lodged a complaint with the NSW Office of Fair Trading because this company is breaching their legal obligations.

What a shame! – They never solve my problem. every time I sent my computer back, they fix it to make it to be working okay for a month or while and then later you'll find the problem never gone--- same problem happened again and again. and they trick you to buy products and product from them, to saying which would solve the issue, what, will finally make you figure out that, the problem is never solved.

Rubbish Service. Cost me money to receive broken items!!! – Do not use iibuy even if it is cheaper!!! be warned please. I chose to use iibuy to save a few dollars but lost money in the process. They do not like returns. I bought a whole lot system from them, one item was a Silverstone all in one water cooler. It arrived leaking and rusty (bad sign) so rang to ask for help getting it replaced. The guy in… Read more

warehouse said send to there P.O box C.O.D. after packaging the item up and sending I waited over a month untill I had to call australia post to find out iibuy had denied the cod. I then had to track the package and pay the 30 dollars to get my broken item back.... long story short I still have the broken item and iibuy lied and robbed me sadly. they have crap service online if any. Please do not use them ever and choose PC Case Gear or MSY instead!!!

Thanks – I found the service of iibuy to be very good. I would deal with them again. There was a problem with the original order, but iibuy was quick to address this issue. It took my word on a matter when it could have been doubted and iibuy was quick to address a problem. Honest service A slight hiccup with the original order

PC Purchase – Called them, talked to them, agreed on a PC package and price, 2 hours later drove to Rockdale, picked up the now built computer, paid, took it home, plugged it in, and it has not missed a beat in 12 months. I don't know what all those bad reviews are about, but my experience is fine. It's a quad core Intel i5 3470 @3.2 GHz, wide screen, graphics… Read more

board, 8 GB RAM, 1 TB Hard Drive, tower case, all good. All really good thank you. All really cheap as well.

I have just recommended them to a friend Good service, cheap, great PC for my purposes

Walk in store in Sydney – Last week I went in to their Sydney store to buy a friend the new Razer Orbweaver. It was in stock and $40 cheaper than other stores. I asked about another product which they had to order in. Sales guy was good, told me upfront that it would take a week to arrive. I explained that I needed it before then and he suggested a nearby store to make my… Read more

purchase. How good was that, when he could have fibbed and let me buy it and be disappointed if it didn't arrive. That's decent, and we will def go there again. Walk in store. Honest.

warranty lost – I bought a mouse from iibuy a year ago, which arrived all fine. A year later, my mouse died but was still under warranty, so I begun the returns process. It has been the most excruciating experience! 2 months later, they tell me the manufacturer will replace it... And now I hear they've gone bust??? As iibuy required the original receipt and… Read more

product, I have no proof I ever owned the mouse, and see no way of getting a replacement for my $100 gaming mouse.

best_selling_gadget_man – Ordered and paid on the same day, 5 emails, no answer no item. sick of iibay. getting to many scammers now but this best_selling_gadget_man in the last mth his negative have shot through the roof.

iiBuy – I brought 3 items off ebay from 3 sellers 247buy-au, ihubcentral and techplusoz on the 24 of November they never came so i had a look at paypal and all the payments when to iibuy. ive emailed them and got no replay also there phone numbers dont work . waiting for ebay to get back to me for a refund hopefully.

frigging crooks!!!! – I ordered a case from ebay only to find out the seller (247buy) is using iibuy as there paypal account. looks as if i might be out of pocket. hopefully paypal can get my money back.

iibuy goes bust – I placed an order for a router in October and it arrived promptly. I placed another order for computer parts in November only to find they closed down and cannot be contacted. I have not received my order. I have since lodged a complaint with Fair Trading. These guys have done a runner with customer and supplies money and should be held to account.

Item never dispatched after repeatedly being lied to – Was told several times that my item would be dispatched that day and not to worry. this went on for 2-3 weeks. Now I find out they have gone bust and taken everyones money. Seems like they were just lying to their customers to buy time, so they can make off with the cash.

Same issue!! – Damn, this is worrying! Just bought $1500k worth of parts for an upgrade on the 15th Nov. Spoke to them on the phone on Wednesday 19th and they said it was all fine and the delivery should happen the next day or two. No contact since, phone lines disconnected and now I see these reviews. Will pursue this.

Gone !!!!! – yes the landlord has changed the locks Monday morning due to unpaid rent. Apparently iiBuy packed up over the weekend

Same experience! Doors locked! – I paid for 3 hard drives by bank transfer 10 days ago: $606+. I went to collect them today and the doors were locked. A neighbouring tenant said the landlord had changed the locks. Their phone's are not being answered! There goes $606!?

Trading while insolvent – I paid for a new computer last week supposed to pick it up today. Their shop was shut because the landlord changed the locks. It looks like i might be out of pocket for $800 because of these turkeys, i am a Pensioner and had to borrow to pay for a computer that a closed shop cannot deliver,i cannot afford to buy from someone else so i will be… Read more

without a computer because of these crooks.

Don't buy anything from them it appears the company is being wound up.

December 1st Update:

I went in today like i have done everyday,managed to catch up with the landlord and was able to have a look inside.

IIbuy crooks have cleaned the place out of all valuables before doing a runner as reported, the only things left for the landlord to clean up are empty boxes and cases.

There was a lot of stuff in there on the friday before the locks were changed including my computer which was 80% complete, I reckon these crooks might be using ebay to sell the stock they removed.

If you find these guys on ebay please post details.

Why aren't they prosecuted for unlawful advertising? – They sent me an email inviting me to buy a graphics card on special for $119.95, with the promotion expiring 4 days later. On day 2 I went to buy it, price had risen to $140.00. I sent a polite email immediately explaining the mistake. They refused, despite my request to honour the advertised price, emailing "Sorry the time limited promotion has… Read more

ended. It is now back to the standard price". Blatant misleading advertising! These shameless people invite you to buy a product and change the price 1 day into a 4 day promotion. Can't be bothered to take them to Fair Trading, this review is more effective. Steer clear, Product Review doesn't lie!

Left hand has no idea what right hand is doing – Well there you go,I thought surely they must have got better but no, still the same old stone walling as over a year ago. email them and you get ignored. Phone them and you get told yes we have seen your email but still resolutions take forever forcing more emails and phone calls...Meanwhile a week or more has gone by after paying for goods and… Read more

still no word on when the item will at least be dispatched.

That's it never again.

They could be so good but just let themselves down with lack of any sort of effort to do things right.

Don't use iibuy – I bought a bluetooth mouse from iibuy, it stopped working during the warranty period, they said to return it, I returned it via express post, they alleged they never received it but would replace it anyway. Twelve months and 15 emails later they have not replaced it. I would never buy anything from them again. I lost the cost of the mouse, the… Read more

return postage, heaps of my time and ended up with nothing. I lodged a complaint with Consumer Affairs, they said they would note it against the company but do not follow up small amounts. Don't use iibuy, their customer service is shocking.

Awaiting Refund – Beware ! I recently ordered and paid for a digital camera to find out that the camera was not stocked. Trying to get my money back has so far been unsuccessful! Still not refunded. They grab your $$ immediately and then you have to take a back seat to get your money back !. If its not refunded soon, then i guess i'll need to contact a lawyer and pass on the costs thereof.......

Ouch! I thought it was just me – Obviously I am not alone reading what others say which is somewhat of a surprise, I thought I was just super critical! I have ordered & bought items from iiBuy since 2010. Problem is they are within walking distance from where I live but insist on payment upfront (on-line) unlike MSY who accept on-line orders with payment on pick up. The… Read more

problem I have is they advertise a 1.5% payment surcharge but then (illegally) add 2% on check out. This was pointed out about eight months back (in writing) but still exists.

As well items are shown as "in stock" but rarely are so if you expect to pick it up in a day - wrong! It's generally about a week after payment.

I've had mixed dealings with them, some good but some shockers. The staff in the store seem almost like automatons who drift around in a daze, often oblivious to customers who walk in & are treated as invisible.

I seriously doubt I will use iiBuy again as they are significantly dearer than places such as MSY & they never learn by their mistakes. The owner I suspect has a death wish as customers take a back seat.

Better than expected (after reading this site!) – I ordered a mouse online from iibuy, but only checked productreview.com.au after placing the order. Having read a few reviews, I was prepared for the worst. However, the mouse was shipped 3 days after my order was placed, and everything was OK. Maybe I was lucky? One gripe is that the prices they list are _before_ GST is added. This is… Read more

annoying, as you think that the price listed is what you'll actually pay, but I can understand why they do this when they're competing against overseas online stores. Delivered reasonably fast, product was exactly as advertised Prices listed ex-GST, can give the impression that the item is cheaper than it really is

Do not use – I ordered ink and have now waited 11 days. This is not the first time this has happened. Normally you order something because you need it. If they can't supply they should not offer it. I tried calling their contact number for days but was never answered. This is the last time I use iibuy. I rather pay a bit more and get my items on time location can not supply what they sell

Misleading advertising – In their email newsletter they offer a limited 50% discount off a monitor they claim retails for $800. After a quick search on google it is evident that these monitors are available at most online stores for the same "discounted" price of $400. They are either being deceitful or not sourcing their products from a competitive source.

iibuy are a bunch of deceiving liars! – I bought a Thrustmaster F1 steering wheel from iibuy in April 2014. On their website, it said that it will take 2-3 days to process. A week later, the website had not changed, so I called them to get an update. iibuy informed me that it will take 3-4 months to process as they were out of stock. I understand logistics can get inaccurate at… Read more

times, so I decided to get a refund. They said 'no problems'. Now being August and no refund has been issued. They even emailed me in July, saying that the refund was on its way, and it will be in my account in 1-2 days. And as joke, they even said that they valued my business. iibuy have lost reliability, integrity and credibility in my mind, and I am still dealing with them via the ORS, and may have to bring the tribunal into it. The people who write good reviews about iibuy are probably from the store itself, trying to even out the bad reviews. DON"T TRUST iibuy! Polite, while being dishonest. iibuy are dishonest. They have no reliability, intergrity and credibility.

Paid for item, then told it's not in stock – I purchased a Dell monitor that was at a great price. I get a call four days later telling me that it isn't in stock, despite their site saying it is. Claimed that the site needs to be updated. No word on when the monitor would be back in stock, so I was offered the inferior version of the monitor, I refused and asked for a refund. They said… Read more

that was fine. A week later no refund, so I check the site and notice that the price of the monitor has gone up by over $100, and it's listed as *new*. So I ring up and enquire if it's in stock. He says because it's a high end item they don't keep it in stock, and when he checked the suppliers stock, he said they'd run out last week. I then said I purchased one last week and wanted a refund. Was told it is sitting with accounts and he'd try to fast track it. Absolutely terrible service, and blatantly deceptive tactics on their site.

Everything. Lure people in with cheap stuff but don't deliver. Incorrect information on their website.

iibuy website is a nightmare – Hi to whom it may concern, I've been attempting to purchase 3 items in my shopping cart for several days, received an email from [name removed] telling me to use a different web browser, which i did - twice to no avail, browsers I've used are" Google Chrome, Internet Explorer & Bing, it would be most helpful if you could inform me which browser… Read more

Iibuy uses so I can get to checkout & purchase items in my shopping cart, surely that can't be tooooo difficult, thank you, have an enjoyable week.

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Difficult website to get around & poor communication

Totally Unacceptable – I'm still awaiting goods after 3 weeks. Take no notice of any assurances. They take the money, they hang on to it. The goods are not warehoused. The order is then placed to China or wherever and they await delivery and then dispatch. The worst on line experience I have ever had. Unreliable, terrible, terrible, terrible.

Refund/replacement policy – Shocking communication both online and on phone. Devoid of any business sense and not even intimidated when threatened to complain to NSW Fair Trade (which I now will do). Been waiting 5 months for a faulty power supply unit (under warranty) to be returned. Was promised a refund 1 month ago, but no action here. This amounts to Highway robbery.… Read more

They never respond to emails, ticket numbers or live chat support. When you eventually talk to some one(Accounts) they are totally detached and leave you waiting forever before they reply to your question. This company should be Black listed and never do business.

They don't have any conscience or guilt? They come across as customer friendly, but the opposite is totally true. Please register a complaint with NSW Fair Trading, because I don't want to see more people get ripped off.

Faulty power supply returned for repair/ refund but never returned.

Bad experience – I recently purchased a router from this company but it took 2 weeks before my order was delivered in Victoria. I sent an e-mail but got no reply. I called them 2x and was promised a call back but never did. They blamed the Australian Post! For a while I thought my order was lost that I wrote Australian Post to look for it. Unfortunately… Read more

Australian Post did not reply to my request either. My 1st and last purchase from this company! When I did receive it, the router was in good condition. The price was competitive that's why I ordered it from iibuy.

These guys are useless – Ordered an in stock product - they rang next day confirming address. Two and half weeks later its still not delivered. Can't phone them as the line is always busy. Did get some email response early but after a week none. I would not recommend this company to anyone, its just easier and faster to buy from overseas. They are incapable of effectively dealing with any issues

iiBuy – Absolutely terrible advertises products in stock when they are not and then tries to substitute an inferior product. They are also trading on eBay under 2 other names because they have such a bad reputation.shonky rip off merchant.would never recommend to anyone or buy off again just a completely frustrating experience.

Never ever ever buy from this company – The worst online experience Ive ever had. They take your money and don't fill the order. They don't answer the phone or if you are lucky and they actually do, they put you on hold and hang up on you. Their "support centre" and "book a ticket" for co,plaints ont heir websites do not work. Nothing is in stock. They are liars and fraudsters. I… Read more

have had my payment reversed but am yet to receive it. Buyer beware. Just look up other peoples experiences online. You'll find muchof the same.

unhelpful company – I purchased a router from this company. The item took weeks to come and then only after many follow ups by me. In fact they never answered any email and at times did not even answer their phone. I was finally about to speak to someone who did assist. There was a problem with the product I finally did receive, not their fault. They were very unhelpful and non-communicative. slow delivery, very poor communication, unhelpful

Item failed, RMA confirmed and agreed to....but no return item – I was very disappointed that I have paid for a return item that failed, returned and was checked by iiBuy buy they have never returned the replacement item. I have sent over 20 emails but they have only replied to 2. The 2 emails apologised for the error and that the item would be sent the next day....that was over 5 months ago. I rang USUS who… Read more

as the manufacturer of the graphics card weren't interested either....very poor .... the only thing we can do is contact the ACCC and register a compliant that will when enough people do it,,,, stop these thieves.

We need to register a compliant with any online business or otherwise they can get away with it. I now have started legal proceeding to recover my entitlement. This should never happen.....please heed the war5ning of online rogues like these .

They don;t answer emails or phone calls