iiNet

Never use iiNet/Vodafone services! I just bought a new phone online, and the next day iiNet sent me a message saying they will block my phone next month because it’s not compatible with their VoLTE/000 requirements. My old Realme, which I bought from Officeworks in 2021, works with no issues. However, they said my new Realme is not compatible —… Read more

who would believe that a newer version of the same brand wouldn’t be compatible? They have a list of “approved” phones that are compatible, and, unsurprisingly, you can buy those phones from them. I want to be able to use a phone I actually like! So, I simply switched to another mobile network provider and got a new SIM card, and everything is working perfectly now. Avoid any provider using the Vodafone network. Greedy Vodafone must be banned from Australian market!

Left Telstra and joined iiNet. Required a landline, internet and mobile phone. Internet when i got my modem was not an easy transition, it took about an hour to get up and running. Mobile phone was way worse, my very clever grandson, who we had to use because of lack of phone contact, finally got it working. The landline is a total failure,… Read more

because iiNet failed to follow procedure i am now without my landline. To reinstate that service i need to pay Telstra $50 and use a Telstra modem to get my landline back and then have it changed back to what the original number. Knowing iiNet's inefficiency this process would probably mean no internet for a very extended period. In the few days we have been with iiNet we have had 5 outages, the Filipino support girls are oh so nice but basically useless. 1 star is 1 star too much. Don't bother responding to this iiNet.

Arrogant and rude off shore Customer service (supprise surprise) wouldn't listen to other IT professionals, he'd prefer procrastination and lies. Expected us to just pay for 100 while capping our bandwidth to 50. Closed the fault ticket without a real resolution, No follow-up. Will be following up with ACCC.

Really Bad Customer Service - Don't Bother with iiNet – A fast service but their customer service is one the worst I've come across. It's just abysmal! Show details

Overseas call centres and terrible service – Disgusting customer service. Abysmal would be being polite. I wanted to upgrade from FTTN to FTTP, I have been with internode for 3 years. As iiNet has taken over internode I needed to be transferred to iiNet before the FTTP upgrade could be… Read more

processed. As soon as iiNet took over my line I lost all internet, hours upon hours upon hours on the phone to an overseas call centre to confirm again and again and again and again my username and password. Nothing has worked. They don’t return phone calls, they don’t know when I’ll get Internet again. Goodbye iiNet, hello Australian based customer service.

extreme poor customer service and dishonest too – poor customer service , do not refund money when they overcharged. the sale represtitative once signed you in, then does the disappearing act and no none care to resolve. i have been waiting for modem for more than 3 months . Will definately moving service .AVOLD THEM as you get not service from them. Show details

I had an excellent experience with iiNet today while cancelling my NBN service. I spoke with Ruby, and she was absolutely outstanding. She was patient, kind, and genuinely listened to my situation without rushing the conversation. What really stood out was how clearly and thoroughly she explained everything — including billing, refunds, and next… Read more ·  1

steps — so I had complete confidence in the process.

The entire interaction was handled within about 15 minutes, and there was no pressure or unnecessary back-and-forth. Just professional, respectful, and efficient service.

It’s rare to come across customer service at this level, especially when you’re calling to cancel a service. Ruby is a real credit to iiNet.

Thank you again for making what is usually a frustrating process so smooth.

Had FTTP installed today, iiNet coordinated with NBN very well. The device came before appointment. Technician came and completed work in specified time. He set it up and test it. It an early stage and it is seamless process so far, so good. Show reply

Originally 1/5 bumped right up to 5/5. iiNet responded and rectified within minutes.... Gosh I guess you won me back... I received confirmation that my account was cancelled on the 11/03/26 with a note saying that I'll get a refund for the remaining term. Nup! On the 13th they instead charged the full next term without any receipt. Is this just straight up theft? Show details ·  3

I have been with iinet for 17 years and have liked their service. Five yrs ago when moving to new premises I got a $69.99/mth subscription. The price increased by $5/month in May 2026 and in Aug 2026 increased to another $5 = $80/mth without notification. iinet currently advertise a $49.99/mth for new customers that will then increase to… Read more

$69.99/mth the subscription I had. iinet is operating illegally under the Australian Consumer law - so be warned!!

Why isn’t there a 0.5 star?! 1 star is too high for what we are getting. Can’t study (zoom meetings drop numerous times in one call) and it’s incredibly unprofessional and a waste of other people’s time when this happens in zoom calls. I have spent hours tonight trying fixes but the problem is not in our house. This internet must go. And of… Read more

course relying on internet whilst needing to swap internet is… horrendous.

Don’t sign up to these plans.

Absolutely garbage Service, my wife has called 4 times to have me added to the account and has been lied to every time and told they will do it, only for it not to be done. We are having constant issue and every time I call to lodge a job I’m told they need to speak to the account holder, and we go through the same old crap again. Today I called… Read more

once again and was told they need to speak to the account holder, so I got my wife and told her to just cancel the service and we will go somewhere else, only to be hung up on.

I switched to iiNet during Telstra outages, but the service has been terrible. I experience constant dropouts and poor coverage across Goulburn, Wollongong, the Southern Highlands, and the Wollondilly regions. I reported these network issues via email to a representative named [Name Removed], as requested. However, when I later contacted the… Read more

accounts team, I discovered [Name removed] had failed to add me as an authorized person on my husband’s account, even though he had specifically asked for this to be done.

On top of that, I was promised a $12.50 discount for bringing 4 services over. IiNet failed to honour the full deal, only applying it to 2 services. When I contacted accounts, they promised someone would call me back within 2 days to resolve it—that was well over a week ago, and I have heard nothing. I’m not chasing this out of greed, but a provider should honour what they offer.

I regret leaving my previous provider. Prior to switching, IINet contacted me multiple times a day until I signed up, but their post-sales service has been awful. I wouldn't recommend them to anyone.

Internet not working now over 24 hours. Promised to upgrade our concerns to escalation team 12.30 pm yesterday and contact us within 24 hours. But no contact after 24 hours. When recontacted admit not upgraded until 8.30am today and so say they will contact within 24 hours from 8.30am today! Phone assistance very "sorry " but ineffective. Hopeless

dont sign up with this company , total fraud , signs you up , then offers discounts , but will add double charges to the credit card as they say to change to a cheaper plan requires you to pay another month in advance , even if your an old exsisting customer. The call centre is run by scammers and they wont help you . I tried to get what you… Read more

charged me over back and it was a waste of time . They just want you off the phone and dont resolve anything. I was charge $163.99 this month , thinking i was moved to the $69 new plan . Be very wary its a right rip off and the service is poor

Was told when changing ISP it would automatically get cancelled. It didn't. Iinet kept charging me. They would not even refund us. Off shore robots, not Australian. I would avoid.

They just bumped their prices with a promise of doubling speed to 100Mbps. Today I test it at 2.67Mbps. Couldn't even log in to iiNet. Company has absolutely gone to the dogs. Been with iiNet since Michael Malone started up in his garage in Perth. Such a shame what was a great company is now useless. (About 35 years ago.). Farewell iiNet.

Worst ever cut internet off wasn't even due yet. Gave proof of payment still nothing. Tine to change. Best advise is not to connect with them have had issues for 3 mths now and still not fixed. Promised call back the next day 3 days later they called let it ring once and hung up then sent a text couldn't get hold of me. What an absolute joke these are.

I cancelled my mobile SIM plan last week and called to confirm the cancellation. However, a week later, they still charged me for the next month's prepaid plan. When I contacted them through the chat, they told me they couldn't help me there and that I had to call. So I called them, and they said I should have cancelled it earlier. They also told me that the refund would take up to two months, which is really frustrating. :/

Six weeks, no fix, missed callbacks, and a router that made things worse After six weeks of trying to resolve a simple DNS issue — which I diagnosed myself before even contacting iiNet — I am still without a working service and have now been forced to escalate to the Telecommunications Industry Ombudsman (TIO). The problem: extremely slow page… Read more

loading across all devices. I tested Cloudflare and Google DNS before calling, and performance improved immediately. I told iiNet's technical support team it was DNS-related. Instead of investigating, they sent me a replacement refurbished Sagemcom router. It didn't fix the issue — it made things worse, degrading my Wi-Fi coverage on top of everything else. I reinstalled my original Nokia gateway and asked iiNet to arrange return of their router. That request was ignored for weeks.

What followed was a pattern of being transferred between departments, re-explaining the same issue from scratch each time, and being left with no single point of contact or ownership.

The most frustrating example: a callback was scheduled for 11:00am on 18 June 2026. I waited. No call came. I then received an email claiming they had tried to reach me but couldn't. My phone records show no call from iiNet during that period. This was not a one-off — missed and phantom callbacks were a recurring theme.

Today, I called again. I provided my case number. I was still transferred twice and forced to explain the whole situation from scratch — spending over 45 minutes on a call still unresolved as of writing.

I have since lodged a formal complaint with the TIO and will be providing full records of my interactions, emails, and phone logs.

If iiNet cannot resolve a DNS issue in six weeks despite being given the diagnosis upfront, and cannot honour basic callback commitments, I cannot recommend them to anyone.

Totally botched my service switch, caused NBN to turn off my service then told me they couldn't fix it, took several calls, lost 24 hours of internet service, absolutely pathetic

Two issues before I decided enough was enough. Some years back my legal business email account was with an iiNet subsidiary. Through a "technical fault" they managed to wipe out somewhere between 17,000 and 18,000 of our emails, all of which related to Court matters or other legal issues. I couldn't get any sense out of their customer "service"… Read more

via phone so I attended their office in Subiaco (Perth). Do you have a back-up service? No. Is there any way I can recover these emails? No. Any hint of an apology? No. I cancelled the account the same day. My daughter is about to take over ownership of a small local restaurant, which uses iiNet for phone line and EFTPOS terminal internet connection. I'm assisting her with the admin side of the changeover and as part of this I called iiNet to advise them of the change of ownership. I was told that I needed to be with the current owners and to call a number which the iiNet rep gave me, so that we could jointly confirm the change of ownership of the business. Two days ago we did as instructed. The first issue was that the number I had been given was for home installations, not business installations, so there was a delay whilst we were transferred to the correct section. That probably took 20 minutes or so of listening to recorded music with an occasional interjection from the young Philippina apologising for the delay. Eventually we were connected to a gentleman to whom we provided all the detail he requested and we were then put back on hold, this time without music to listen to. After a further 15 - 20 minutes he came back on the line, briefly apologised for the delay, then back on hold again, firstly with a couple of minutes of music and then silence again. 56 minutes after initiating the call, connection was lost. Did anyone bother to call us back? Of couse not, even though they had full contact detail. Do they still have the restaurant's business? For the next 10 days, yes, but that will be my last usage of iiNet, ever. I've already lined up an alternative provider for when my daughter takes over at the and of the month and the current owner will be cancelling his personal iiNet account.

I have been using iiNet 5G modem for about 4 months now and as a very low internet user, mainly for simple computer tasks, video streaming I can say it is very disappointing. The internet often lags to the point where I can’t even run a speed test as it comes back with an “unable to connect”. TikTok videos 80% of the time lag and need over 20… Read more

seconds to buffer one video. There is no chance you could play online games ie ps4 with it. All in all I unfortunately wouldn’t recommend.