AI reviews summary
The overall sentiment for IKEA is predominantly negative, driven by significant failures in delivery, assembly services, and customer support. While the physical store experience and product design receive occasional praise, these are overshadowed by reports of logistical incompetence, poor contractor accountability, and a customer service system that many describe as "impossible" to navigate. Recurring themes include long wait times, missed delivery windows, and damaged or incomplete orders.
Pros
Cons
Verdict
IKEA remains a popular choice for budget-friendly design, but consumers should be wary of any service beyond the "cash and carry" model. Given the systemic failures in delivery and third-party assembly, the safest way to shop is in-person or via click and collect to ensure product possession and quality.
We ordered two Ektorp armchairs and the day of delivery was confirmed. They say delivery will be made between 7.00 am and 7.00 pm but there is no tracking - unlike many other home deliveries you cannot track where the truck is or even get an estimate of the arrival time. To make matters worse the boxes were just dumped. It could have been raining… Read more
or the items could have been stolen. At the very least the driver could have rung the doorbell or sent an SMS message. With a 12 hour delivery window one can't be expected to sit and watch throughout the day for the delivery van to arrive.
Absolute disgraceful !!! Never recommend at all . First time customer in buying new furniture with IKEA . Well drama continues after 4 weeks . Advised couldn't assembly anything, as they needed power connected but assembly service advised no they use cordless drills. Wrong slats delivered for both beds ,one too short the other too long. This… Read more
happened in 2 occasions. Redeliver of slats still same issue. Yet again speak to customer service ,who could NOT speak English and advise slats are the right ones . Well my family and young children move into house today . WTH!! Are we going to sleep on without beds ?? This issue been going on for weeks. Ikea advise have to do a new case and will be in a weeks time or so Well ikea you like to take customer's money but can't deliver. Well ikea you can come and pick up your trash furniture and fully refund us and your customer service can rot in hell if not all completed and installed by Sunday 31/5. Yet paid for premium delivery in the home not received and assembly service,which was fine to the best of what they could do. Well update the slats for queen malm bed too long Slats for double bed too short . Now the queen bed mattress I have is too long for the supposed queen bed frame . Screw you ikea it's all being returned back never ever again!!!
Order an item. A week later the item has not been delivered. The tracking page has said ‘your delivery is coming today’ ever day. Zero customer service, just a bot that is useless. Show details
Reviews with attachments
We recently purchased fitted sheets and pillow covers from a store. Upon opening them at home, we were surprised to find the pillow covers were unusually large, resembling body pillow covers. Our Australian pillows are standard or average length, so we are still trying to determine the size of these covers.
- +2
I am posting this review so that other IKEA kitchen customers know that they do not have to simply accept premature failure of IKEA kitchen components, especially where the problem involves EKBACKEN benchtops, METOD cabinets, swelling, delamination, moisture ingress, peeling, bubbling, or edge failure. In my case, IKEA kitchen components,… Read more
including an EKBACKEN laminate benchtop/worktop and METOD kitchen cabinets, deteriorated in ordinary domestic kitchen use. The damage included delamination, swelling and moisture-related deterioration in areas where kitchen products should reasonably be expected to cope with normal use, including around the sink and dishwasher zones.
I raised the matter with IKEA and asked for proper technical evidence showing that the EKBACKEN benchtop and METOD cabinet components complied with relevant Australian requirements and were fit for purpose in an ordinary kitchen environment. I asked for actual test reports, laboratory accreditation details, standards references, and a comparison against applicable Australian or Australasian requirements relating to moisture resistance, durability, cabinetry performance and fitness for purpose.
IKEA made various offers during the dispute, but in my view those offers did not properly resolve the full problem. Earlier offers were limited, and IKEA maintained at different stages that the damage was related to environmental or water exposure, installation, or workmanship. However, independent material I obtained supported my position that the damage was consistent with product failure, including moisture ingress and poor adhesion of the ABS edging to the substrate. The independent findings also recorded that some affected areas were original uncut edges, that the dishwasher moisture guard had been installed correctly, and that installation was not the cause of the moisture damage.
I eventually took the matter to the Queensland Civil and Administrative Tribunal. In QCAT case Q5730-26, the Tribunal ordered that replacement of the delaminated benchtop and cupboard occur at IKEA’s sole expense, and that IKEA undertake the repair and replacement within 45 days by arrangement with me.
I would have preferred the order to expressly state that any replacement components must comply with Australian manufacturing standards and be fit for purpose for ordinary domestic kitchen use. However, the outcome still confirms an important point: a consumer can challenge IKEA and obtain a practical remedy when kitchen components fail prematurely.
My advice to other IKEA customers is simple: do not be intimidated by a large international company. Take photographs, keep every email, keep your receipts, ask for the actual technical documents, obtain independent reports if necessary, and pursue the matter through consumer protection channels or the Tribunal if the company does not provide a satisfactory solution.
This review is not written out of spite. It is written to warn other consumers and to encourage people with similar IKEA kitchen failures to stand their ground and seek a proper remedy.
- +1
Store was very easy to navigate, staff and service staff are super friendly and happy to help. I bought 3 Billy Oxberg bookshelves for my book nook. Love them!! Super easy to put up. Took me 10 minutes. Quality is great, very sturdy. Show details
I bought a $49 grey floor rug and when I got home and unwrapped its nothing like the one on display. It's not as fluffy and the rug is all crinkled and hasn't settled. Very disappointing and looks horrible wont buy another rug from Ikea again. And I love ikea but not there floor rug I bought. Show details
Bought their IKEA Solarvet outdoor LED 24 lantern solar lights. Got them home (NE Victoria). Solar panel looked weathered and some LEDs showed signs of rust. Undertook the very fiddly task of assembling the 24 lanterns. Some needed glue to stay attached. Turned it on and four lanterns don’t work. WTH. Can I be butted to dismantle them, repackage them and drive 3.5 hours to return them? Probably not so $40 wasted. DO BETTER IKEA! Show details
Ordered a paper lampshade and cutlery set online. IKEA packed a heavy metal box loose in the same package as a fragile paper lampshade. It arrived torn and unusable. Their system refuses online claims under $50, so you’re forced into phone/chat/store options. Not practical if you’re rural or disabled. Damage caused by poor packing, but getting a refund is deliberately difficult. Buy fragile items elsewhere or in-store.
Lamps arrived easy to assemble they even provide spanner to tighten base the order as every thing lkea is so well packed you get what you order now l will order more bulbs as they are cheaper than others very happy customer
IKEA Logan stole my $238.75 refund by claiming it expired. Management refused to help. Avoid this store!” Show details
Delivery by ikea left heavy items against a wall of the house that caused damage to moulding of the house. Delivery driver also left items in a spot when it rained significantly and they didnt call or message in advance to confirm delivery was on route. We Lodged a request for remediation by ikea and 4 months in it is still unresolved with ikea… Read more
not progressing the review of issue and we have had to continue to follow up..
Current excuses from Ikea's delivery service is that the delivery company said they didnt delivery the items that way even though they sent the photo of delivery proving how they delivered the items. we sent the photo we were provided later back to ikea which was acknowledged but now they want video footage or more.
Very poor support by ikea . Dont get them to deliver items for you
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Absolute joke. I purchased a bin from IKEA which was over $100. The first time i used it the pedal snapped off. I was sent a replacement. A few months later, the pedal snapped off again in the same spot. There is a design flaw with the IKEA product that IKEA has ignored. They provided no email address, and all other contact methods take hours to… Read more
reach. The customer service is set up in a way to wear you down so you don't make a warranty claim. I have spent 3 hours so far over one bin. Buy your furniture somewhere else.
Chest of drawers was easy to put together and instructions were easy to follow even for old people like us. We needed my son’s help with the kitchen cupboard because it was too heavy for us. There were a few things mentioned in the cupboard which weren’t in the box so we managed without them. We found exactly what we wanted on line and delivery was on time.
Placed an order on the 8th August. Order was acknowledged. For 4 days the order status was “we are packing your order”. Next day the order was split in two. Next day received an email stating I was getting a refund for part of the order. The other part of the order had collect 12th August which had passed. No text to say when to pick it up. Rang… Read more
customer service for the 2nd time asking when I could pick the order up and asked why hadn’t I been notified of when to collect. No sooner had I hung up I received an email saying my order was ready for collection. Went to Ikea Innaloo to pick up Saturday 16th August which was a nightmare trying to navigate the carpark with the usual access to the carpark blocked and no clear signage with alternative access. Revived the glass vases which were thrown in a box with no effort made at all. Absolutely crap service all round IKEA Perth.
You book a delivery for saturday then they deliver it on tuesday. Then what is the point of booking it? There are missing items from my order, 6 missong items.The chatbot is useless on their website and keeps refusing to connect you to a human. Calling them on the phone also doesnt work. Been waiting for 3 hours on hold to ask for refund for missing items. Do not order anything online from IKEA. This company is a scam.
Ikea Adelaide delivery service team left the sofa - unusually packed in one big single box - in the garage and not in the room where it was meant to go in for the installer to assemble and position in the correct place. I paid for both services. Now I have organised to cancel and refund it but was told that it won't taken away for another four… Read more
days, meaning that I can't garage my car till then and won't be refunded until the item is back in their store, which could be forever and don't have a place to sit in my lounge I get a replacement either. I'll never buy sofas from Ikea again.
Latest follow-ups
In one week I got to experience the worst delivery service ever - twice. I bought a king mattress and had it home delivered by their contracted delivery company Capital Transport ( remember the name - it is that bad). Two guys in a delivery truck… Read more
arrived, dragged the (packaged) mattress across the wet street and right into our until then clean floor. We paid to have it taken upstairs and placed on our bed and to have the existing mattress taken away. They claimed that someone else would come and take the old mattress away, from their own company. Crazy, huh, when they are already there. And they told us that they would not be taking the packaging with them either. This of course was nonsense since to install the mattress they had to remove the old mattress but of course there was nowhere to put it if they didn't remove it downstairs to enable the new mattress to be taken into the bedroom. I tried to get them to at least take the old mattress downstairs to enable them to do their job. They refused - "not my job." I then said let's talk to your supervisor. Then they claimed that they couldn't do the job due to OH&S issues. What OH&S issues? This would have been our third king mattress up that staircase in 20 years with no problems, or OH&S issues before. And the useless supervisor said if they didn't want to do the job they didn't have to. Nice work if you can get it! So I told them to take it away and got a refund (but I had to go back to the store to do it). I then went and bought a mattress online from Sleep Republic the next day, which was delivered and taken upstairs the day after and the old mattress was taken downstairs - no problems or hassles. And the mattress cost several hundred dollars less. Later that week I purchased a small bookcase online from Ikea (I know I should have known better). They promised delivery in a couple of days. The estimated delivery is now 10 days and I'm still waiting. How can such a major international company contract such hopeless deliver providers? You can't make this stuff up!
Follow-up · The refund process was straight forward, but a hassle. I had to physically attend the store, wait around in the long queue, and finally get the refund. All up 3 otherwise unnecessary hours out of my day. Ikea did not redeem themselves.
Products are great but service nice but not enough staff to deal with customers. Huge line up and wait time to go through customer service Checkout. Also buying food products is self serve will not be doing that again ever. I saw people in front of me not putting items through no one was checking so I assume a lot gets stolen. I won't be back. Show details
Follow-up · I have not been back to Ikea since then
Kitchen benchtop is totally a waste of money. It does not last more than two years without starting to get damage. Ikea just says this is consistent with normal wear and tear. Means, you will get it damage just because you dry the surface constant.… Read more
This isn't a cheap wood kitchen benchtop to not last even 5 years. How Ikea says it has 25 years warranty and then will say that the damage is expected if you use the bench??? Please, DO NOT BUY the KARLBY kitchen benchtop. Look the rewiews about this product and you see that no one is happy with it.
Follow-up · Always treated with IKEA oil as recommended by IKEA; Installed by someone recommended by IKEA.
Positive reviews
On Wednesday 6 May 2026 I went to customer service in Richmond Vic and spoke to Christine and placed a spare part order for a STORA bed . The arrived today 11 May 2026 all the way from Europe. Thank you so much for your kindness and express delivery. Much appreciated . Well done. Show details
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I had the most amazing responsive service from IKEA. A few years ago I purchased a beautiful kitchen from IKEA, the whole kitchen including benchtops, sink, taps, dishwasher, cupboards, pantry, just gorgeous and quality workmanship. Last week the kitchen tap broke, still under warranty which is incredible. I rung IKEA Richmond and spoke to a… Read more
lovely young man in kitchen dept, Jack. He was so attentive, I sent him a video of the tap with water leaking. He straight away agreed it was faulty and arranged for a new tap, it arrived within days. I arranged a plumber, paid for it to be installed. Sent my paid invoice to IKEA so they could see it had been done. Tonight IKEA contacted me and refunded me the plumbers amount! I am so very grateful, no other store I have come across stand by their products like IKEA have done and with such courtesy for the customer. I am just so very grateful for the kindness and brilliant service to customers, I love IKEA, I have not been paid for this review, I am writing this so others know IKEA is reputable and look after customers.
Have been looking for a couple of small armchairs, found them at Ikea. First time I have shopped there, a very different experience. Found what I wanted, but they were out of stock. Phoned their contact number in Sydney and the helpful girl… Read more
arranged to send an email when they were back in store at North Lakes. Received the email yesterday, under a week from enquiring, went to the store, and with the help of staff found where the flatpacks of the chairs were, loaded up a trolley, went to check out, paid. All done. Very happy with the experience and products, 2 Poang armchairs.
Follow-up · Some weeks now since purchasing my new armchairs (Poang, from Ikea). and am very pleased with the purchase. Comfort is good, fabric is good quality (if it does become soiled in a year or two, I can always buy just new cushions). Construction was reasonably easy, a little thought and sorting before the start, but all ok. What a surprise to open… Read more
Negative reviews
Perth...Shocking!!! Paid for assembly.. they cancelled last week... and I had to follow up todays assembly only to be told they could nit do ir. I have asked for mt money back no response. Tried to ring ONLY no which is Sydney for HUGE wait time on ph. oh an trash AI that could not work out what I was requesting. Do NOT use assembly service!!!!!!
Dear IKEA Customer Service, I recently purchased BILLY bookcases with the corner unit attachment from IKEA. Unfortunately, during the purchase process, I was never advised that an additional bracket/connector component was required to properly connect the corner shelves to the side bookcases. This became a significant issue when the installer… Read more
came to assemble the unit, as he was unable to complete the installation of the corner section because the required bracket was missing. As a result, the installation could not be finished, causing unnecessary inconvenience, additional time, and frustration.
I believe this accessory should either: - be included automatically with the corner unit, or - very clearly recommended and explained at the time of purchase, both online and in-store. At no stage was this requirement made obvious to me I hope IKEA can improve the purchasing guidance for future customers to prevent the same issue occurring again. Marina
Stock control stated 10 items in stocks, but reality was 2. There were supposed to be covers for the headrest and there were zero in the colours listed. The warehouse system is in disarray and staff are less than keen or able to help. Ikea stated the item could not be delivered but had to be purchased in person but none were available. A… Read more
completely wasted trip. Recommend shoppers do a click and collect and let their staff try and find the product which will you from wasting your time going to the store.
Recent reviews
I paid for delivery. We were home all day, but the courier claimed they couldn't deliver the package - they didn't realise they had to press the intercom at the security gate. Package then left at a newsagent 15 minutes drive away. I spent an hour trying to get customer service from IKEA to get the package delivered, as paid for. No success, in… Read more
the end the staff member ended the chat mid-process. If this was an error they didn't bother trying to get in touch.
This isn't the first time IKEA delivery has been substandard, but it's the worst. I won't be buying from them again.
I was very disappointed with a service member in the children’s department on Monday. I wanted one of the chimpanzee plushies and the only 2 you had left was on display, I asked the service member to please get one down for me and she said “sorry we too busy today so I can’t do that for you, come back when we have more stock” I love an hour away,… Read more
she was not busy when I asked her, but she did seem like I was bothering her. Very disappointed in the lack of service.
I recently purchased a wooden chest of drawers and a tallboy from IKEA, including delivery and assembly. The delivery itself was on time and went smoothly, which I appreciated. However, the assembly experience was quite frustrating. The first installer who was sent struggled with English communication and, unfortunately, did not assemble the… Read more
units correctly. After installation, the drawers would not close properly, and we were told the unit was faulty.
We then had to contact IKEA to organise a replacement and reinstallation. This process was disappointing — we had to follow up every couple of days as there was little to no proactive communication. It took around two weeks just to get the replacement booked in.
Eventually, a new unit was delivered, and a different assembler came a few days later. This second installer was professional, efficient, and clearly experienced. He quickly identified that the original unit was not faulty at all — it had simply been assembled incorrectly the first time. He put everything together properly, and now the furniture works perfectly.
While I’m happy with the final result, the overall experience took around 3–4 weeks to resolve and required constant follow-up from us, which shouldn’t be necessary. The inconsistency in the quality of installers and the lack of communication from IKEA made the process far more stressful than it needed to be.
In summary: good products and a positive outcome in the end, but the assembly service and customer follow-up need significant improvement.
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Update: I returned the lights to IKEA and they gave me a full $40 refund without any hesitation. Plus 2 x $5 meal vouchers.