InsureandGo Australia

Great service – I recently travelled overseas and had insurance from this team.i had health problems whilst overseas and the team was absolutely fantastic! They communicated with me every step of the way to make sure I was OK and the claim was quick and effortless.The process was easy and all the team was very polite and caring.i felt that they genuinely cared… Read more ·  1

and provided great customer service responding promptly to all my needs.I want to thank you all and would highly recommend anyone to take out insurance cover with you.great work!Thankyou team!

Great priced travel insurance – So far have not travelled, cannot comment on product yet but definitely a competitive price Show details

InsureandGHOST – What can I say, except for Insureandgost is not a company you can rely on. At this point, it's not even about what they covered, it's about the fact they just simply ignore correspondence and choose not to reply. I went to the hospital with a… Read more

problem and being valid it was approved on 17 April. I was asked to supply my bank details and on 18 April I did, to their staff member BK In the same email, I provided bank details i mentioned I had medical concerns and did not know what I should do or what I was covered for and that I would appreciate some help, some direction. At this point, I had back pain for 5 or 6 weeks and I wasn't having the holiday I intended as I was restricted physically, I was spending a lot of time on my back on my bed. I didn't know how to approach further medical pathways or whether returning to Australia till I was better was possible or feasible, I didn't know much about the procedures and technicalities of it all. So I mentioned this in the same email with my bank account details. I got no response at all and on 26 April I emailed again asking if they received my bank details and questions about my other medical concerns. On 29 April I got a response from BK saying yes they received my bank details, but they did not mention the part of my email where i asked for their help. I heard nothing. On May 8th I put in a complaint via the website Complaints form, and have heard nothing, Really, it's pretty disgraceful.i have 9 days left and out of about the last 8 weeks i have spent about 6 weeks of them in my room lying down. The hospital offered to look at my problems further but obviously, I need communication from Insureandghost to move forward there as the cost could go over their automatic submission level.

How could i recommend this company to anyone? The nicest most helpful person i dealt with in the company was the sales lady i spoke to when i ordered the insurance before my journey commenced. No one is accountable in this company, beware.

I was getting completely overwhelmed by who to choose for travel insurance, but when i saw the reviews and feedback for insure and go, as well as my parents decision to also go with them it made it so easy to make my final choice. Their value for money including great coverage and history of easy claiming made it the only choice really Show details

We have used InsureandGo several times and the service has always been excellent. I have several medical issues and these have always been covered at a very reasonable price. Show details

Great price, easy sign up. Cover alot of active adventures withoit having to sign up to extras. Covered High Cholesterol at no extra cost. Far superior product to many others i researched! Show details

On-line policy application was simple, logical and easy to follow One of the few insurers who will cover over 80's This is our first time with this Company, but so far service has been excellent and the price was very competitive. John Hannan, Williamtown NSW Show details

Went to Thailand. Declared a pre existing condition being atrial flutter which was accepted. Unfortunately, on arrival in Koh Samui I had a flare up and had to go to hospital via ambulance. When assessing my claim, the company stated I had not declared heart failure (which it was not - its just one of my prescriptions is also for that in other… Read more

people). I DO NOT HAVE HEART FAILURE! Then they said I did not declare a pacemaker (I tried to declare this but you could not on their site as it is a part of the original condition declared) I was not appreciative of basically being told I was a liar. They then said they wanted a release of my medical records in Australia which I had to do by phone typing in the hospital bed. While all this was going on the hospital would not treat me without me paying $5000 as the insurance would not clear me at this point. I had no alternative but to pay. Shortly after and many calls from Thailand to them in Australia they agreed to cover my declared condition. They did not even ask for my medical records to be released. Meanwhile the hospital said the $5000 paid would take about 20 days for a refund. I then had a further follow up appointment in Samui and then in Bangkok later. On both occasions I could not leave the hospital until the company approved the expense even though they had stated they had given pre approval. I waited over 2 hours on each occasion and in Bangkok had my driver waiting with me at a further cost. After many emails I asked that my treatment be considered a complaint. Nothing happened even after they said I would be contacted within 2 days. They went to close my file and I asked about my complaint and their response was - sorry we will get them now to contact you. I gave up at that point just glad that I was home and vowing to never use them again for travel insurance.

Due to travel being cancelled they would not even refund our unused policy prior to travel, communication is terrible and would not trust them if I had a real claim. Go elsewhere if you want cover Show details

I recommend for every traveler to buy from InsureandGo. User friendly interface. The claim process is super easy and staff is so friendly. I didn't come across any issues. Thank you, InsureandGo! Show details

As first-time users, we found Insure and Go easy to set up with competitive pricing. Arranging medical screening for pre-existing conditions was also surprisingly simple. Unfortunately we had to cancel our trip and lodge a claim, but the process was smooth, communication was clear, and despite a slight delay due to the Easter public holidays, it… Read more

was resolved within a reasonable timeframe. Insure and Go delivered exactly what you want from travel insurance — simplicity when things go right, and genuine support when they don't. We'd definitely recommend them.

Yet again, such an easy process to review and select the base policy we wanted to run with based on our trip needs. Super easy to customise add-on cover options, and (no additional cost)pre-existing conditions medical cover. Show details

I am giving 5 stars because I made a mistake with my on line booking and when I rang up to have the dates rectified the young lady who answered my call was extremely efficient and helpful. Haven’t yet had to claim anything and hopefully I won’t. Show details

I recently used Insure and Go travel insurance and was very happy with the service. The whole process was quick, simple, and easy to use. Setting up the policy was straightforward, and everything was clearly explained. It gave me peace of mind while travelling, and I would definitely recommend them to anyone looking for reliable travel insurance. Show details