InsureandGo Australia

Great service – I recently travelled overseas and had insurance from this team.i had health problems whilst overseas and the team was absolutely fantastic! They communicated with me every step of the way to make sure I was OK and the claim was quick and effortless.The process was easy and all the team was very polite and caring.i felt that they genuinely cared… Read more ·  1

and provided great customer service responding promptly to all my needs.I want to thank you all and would highly recommend anyone to take out insurance cover with you.great work!Thankyou team!

I have been using Insure and Go for numerous cruises over the past few years. Online registration is simple & straightforward. I haven’t needed to ever make a claim but all claimant reviews I have read reflect people’s satisfaction of your prompt service. Great value for money. Show details

I used to use the big companies for travel insurance and had annual policies. Now I just take out a single trip policy for each time i travel The others are so expensive so insurngo represents good value I just want to know that i can support if something goes wrong. Show details

Very easy to set up the day before our trip, we didn’t need to use the insurance so this review is just for the purchasing process. Very simple to view options and can choose to make your excess smaller. Nifty set of columns so you you can the difference between levels of insurance Show details

I found the policy to be very clear and easy to understand, with the benefits explained well. It was simple to compare the Gold, Silver and Base Essentials plans because they were displayed side by side, making it easy to choose the cover that best… Read more ·  1

suited my needs. Even the Base Essentials plan offers excellent value for money and provides a good level of cover. The online process was straightforward and easy to complete. This is not the first time I have taken out travel insurance with InsureandGo, and I have been happy to return because of the competitive pricing, clear information and ease of arranging cover. I would recommend them to anyone looking for reliable travel insurance.

I am over 70 and have 2 declared health issues and have now used Insure and Go for 3 Australian waters cruises . Even with my health issues,application has been straight forward and uncomplicated and by far the cheapest quote that I could find. Fortunately, I have not had to make a claim so I can not comment on the claim process. Show details ·  1

The cover I wanted at a reasonable price. Thank you very much Show details

Hi, I recently traveled to Japan and experienced an unfortunate passport mixup on the day of my return flight causing me to miss my flight. Not thinking it could be a viable claim due to my lack of attention to detail i paid for my return flight & returned back to Australia. I contacted Insure&Go a couple of days later & it was suggested that i… Read more ·  1

put a claim in. I went online and completed the application where possible as I could only provide the details of the missed & rebooked flight together with a bank transfer receipt of additional flight payment - this was not all the required documentation as i simply didn't have it. To my surprise and absolute joy i was contacted by Shahila Jaafar from Insure&Go and with a couple of back & forth emails over 2 days my claim was approved and the funds were transferred into my account the next day. I've never experienced dealing with such a prompt, professional company such as Insure&Go. Their service was of the highest level and the fact that they waived there required documentation following my explanation was so unexpected but truly appreciated. i'll not travel again either domestically or internationally without taking out one of there great value policies.

Queensland. I've found that when hiring a car, it's often much more cost-effective to purchase domestic travel insurance than to pay the rental company's expensive daily excess reduction fees. Unfortunately, during this trip we were unlucky enough to get a small chip in the front windscreen. The rental company charged almost $700 for the repair. … Read more ·  1

When we returned home, I lodged my claim through the InsureandGo online portal. The process was straightforward and easy to use. I received confirmation that my claim was being assessed and was advised that I would receive an outcome within 10 business days. My claim was approved within that timeframe, and the payment was processed virtually straight away.

This was the first time I've ever had to make a travel insurance claim, and InsureandGo made the entire experience simple, quick, and hassle-free. The damage to the windscreen caused a lot of stress and anxiety during our holiday, but InsureandGo Australia handled everything professionally and efficiently.

I would highly recommend InsureandGo Australia and will definitely use them again for future trips. Thank you so much for the excellent service!

Went to Thailand. Declared a pre existing condition being atrial flutter which was accepted. Unfortunately, on arrival in Koh Samui I had a flare up and had to go to hospital via ambulance. When assessing my claim, the company stated I had not… Read more

declared heart failure (which it was not - its just one of my prescriptions is also for that in other people). I DO NOT HAVE HEART FAILURE! Then they said I did not declare a pacemaker (I tried to declare this but you could not on their site as it is a part of the original condition declared) I was not appreciative of basically being told I was a liar. They then said they wanted a release of my medical records in Australia which I had to do by phone typing in the hospital bed. While all this was going on the hospital would not treat me without me paying $5000 as the insurance would not clear me at this point. I had no alternative but to pay. Shortly after and many calls from Thailand to them in Australia they agreed to cover my declared condition. They did not even ask for my medical records to be released. Meanwhile the hospital said the $5000 paid would take about 20 days for a refund. I then had a further follow up appointment in Samui and then in Bangkok later. On both occasions I could not leave the hospital until the company approved the expense even though they had stated they had given pre approval. I waited over 2 hours on each occasion and in Bangkok had my driver waiting with me at a further cost. After many emails I asked that my treatment be considered a complaint. Nothing happened even after they said I would be contacted within 2 days. They went to close my file and I asked about my complaint and their response was - sorry we will get them now to contact you. I gave up at that point just glad that I was home and vowing to never use them again for travel insurance.

After comparing several travel insurance providers, we chose InsureandGo Australia and couldn't be happier with the decision. The online process was straightforward, easy to navigate, and the policy details were explained in a way that was simple to understand. What really stood out was the level of cover included. We received significantly more… Read more

protection than we thought we would need, without paying a premium price. The combination of comprehensive coverage and affordability made it an easy choice. Highly recommended for anyone looking for great value travel insurance.

The policy I feel is good value. Yes it is very simple to set up. I have used insurengo now my 3 rd time. I will continue to use it as long it stays good value for me. Show details

It was a very easy process to access the website and fill out the details to get a quote and then book. The true test will be if I have to make a claim and how well the company performs then. I have changed insurers to InsureandGo from my last company as I was stuck in the artic circle and was supposed to be covered for delays, even when caused… Read more

by natural events (with a different insurance company), but when it came to the claim, I got no help or any compensation for the event (from the other Insurer). I hope that if I need them, Insureandgo will be there to help. So far, so good...

I was shocked & annoyed to have a reimbursement claim denied when I was forced to forfeit a prepaid hotel booking that I was unable to use due to a flight delay that met the Insurer's required minimum delay. Apparently it is an 'unused expense' and not an 'additional' expense. To me, the PDS is at best opaque on this exclusion, and at worst deceitful. Buyer beware! Show details

Recently purchased a Single Trip Gold Travel policy long international trip ,very disappointing experience with Insure&Go, After my baggage was delayed and mishandled by the airline, I submitted a claim for resulting losses and damage. The claims process has been frustrating, with large parts of my claim rejected and aspects of the claim… Read more

incorrectly characterised during the assessment. Insure&Go subsequently acknowledged shortcomings in its original assessment.

Despite going through their internal complaints process, the matter remains unresolved. I am now referring the dispute to AFCA for independent review.

There is little value in having travel insurance if, when something actually goes wrong, you advised that exclusions significantly limit the cover you believed you had purchased.

Based on my experience, I would recommend carefully reviewing the exclusions and claims conditions and asking questions before purchasing an Insure&Go policy.

It good to receive an email with the quote. But, or all the conditions should be on the email or I should be able to review it before purchasing to make sure everything is correct. Show details

Highly recommend getting a price from Insure&Go for your travel insurance. I have used them for about 5 years now for single, cruise and annual multi trip insurance. Easy to get a quote, super easy to put in prior medical information, most of which did not incur an additional fee. Show details

My go-to travel insurance I have used InsureandGo travel insurance many times and have always found the process easy to understand and straightforward to arrange. On one occasion, I needed to cancel a policy after taking it out, and InsureandGo dealt with the refund quickly and without any issues. That experience gave me even more confidence in… Read more

the company.

Overall, I’ve been very happy with the service and ease of dealing with InsureandGo. Having used them many times, they are now my go-to travel insurance provider. I would happily recommend them to others.