InsureandGo Australia

I was very impressed with the person on the phone who walked me through the policy details. It was the 3rd insurance company I rang and was very impressed both with the service and the price it come. Show details

My phone accidentally fell off a fort wall in Sri Lanka onto some rocks and into the ocean. The tide was out so we were able to retrieve it but the screen failed the next day. InsureandGo assessed and approved my claim within 2 business days and I had money in my account within a week from approval. Incredible service, will never go with anyone else for travel insurance again! Show details

I've used InsureandGo for my last 2 international trips and I will continue to buy my travel insurance from them. On one occasion I had to adjust my dates and this wasn't a problem. My interactions with staff members have been helpful, positive and efficient. Show details

My family and I recently completed an overseas trip, we had purchased a travel insurance policy with added Natural Disaster coverage from InsureandGo a few weeks before departure. Our trip was impacted by a natural disaster, so we claimed for the… Read more

accommodation expenses incurred due to this event, our claim was denied as we were "not covered for a travel delay".

This company will use whatever means available to deny your claim. Why provide coverage for a natural disaster at all if you then deny claims attributed to a natural disaster.

When an event occurs and you need support, don't count on InsureandGo to be there for you.

Update: InsureandGo contacted me via phone to discuss my review. They stuck to the narrative that Natural Disaster coverage is only applicable to your level of cover.....weasal words. If that's the case, clearly define on the "add-on" page what is covered and not covered with each option, as the current wording does not sufficiently broadcast the limitations. As things stand, the Natural Disaster add-on coverage seems to be nothing more than a way to extract extra money from people.

Our claim was for a minor amount of money ($400 minus excess), I am just thankful that our claim was not for a substantial amount.

I found it to be very competitive and I have a serious medical background issues that have cost me many dollars elsewhere, this covered them and allowed me to take a trip without taking a mortgage out! Very pleased, policy was also easy to fill out and I will be using them again Show details

Hidden Clause Traps Beware & Disabled Travelers! Insure Go Denied My Baggage Claim Bought Insure&Go OneTrip Gold travel insurance for my family holiday to India (policy 3101834066), but had to check all my camera gear as a photographer with a… Read more

disability – I physically cannot carry heavy items in hand luggage safely.​

Claim denied under Section E1: "Valuables must be in hand luggage" exclusion a sneaky fine-print gotcha not warned about when buying!

InsureandGo baggage claim denied, travel insurance valuables exclusion, this policy leaves you exposed. Avoid Insure&Go unless you want zero coverage when gear gets damaged.

Do not use this Travel Insurance company as they will do everything they can to not pay out on a claim. My Passport was soaked in a rain storm while on a trip to Canada resulting in the electronic chip would not work. I had to go into the Australian Consulate in Toronto to get an Emergency Passport. this meant that on our way home to Australia we… Read more

could not use our stop overs in the UAE, (3days) and Malaysia, (10 days) as we could not enter those places with an emergency Passport. our flights were cancelled with no refund. We had to re-book flights where we could not leave the international side of the airports to get home. the trip home took 27 hours. We put a claim in with Insure & Go which was knocked back. they told us that if my passport had been stolen or lost they would have paid out. But as my passport was damaged they said they knocked back my claim. It quite clearly states in their advertising, "Cancellations: trip cancellation covers for unforeseen events like injury, illness or because of other reasons outlined in the PDS." Don't trust them!

As always these kinds of insurance are "easy to buy", but as I'm 52 and have had some medical issues there were extra costs to get the right cover. The Mrs has also had sugeries that needed recording. Due to this, the cover wasn't cheap, but as… Read more

we were going through 5 countries we thought it best we had it covered. We're pretty careful so avoided places in Italy where pickpockets are rife (like the metros), and had a great trip with no need to claim. I know claims are always the hard part and that I cannot comment on that process, hence "full five stars", the main reason for this is I felt we had the cover we needed and when we got back they sent us an email in case we needed to raise a claim. I appreciated that email, and felt like they weren't just playing "we've got your money, now get lost" like many insurers. Now we've used them, I'd use them again, they were a little expensive but I guess they have to cover risks with people with pre-existing medical conditions and at least I felt having told them and having these accepted was peace of mind.

We are not due to travel until next year, planning on going to the Commonwealth Games to watch my daughter in the boxing. My husband and I are 70, we need to get organised in plenty of time with flights etc. I saw that InsureandGo Australia was having a quick sale and decided the time was right to get our insurance sorted as we had purchased our… Read more

flights and games tickets. I originally got the quote online which was reasonable and was about to pay, as the price was comparable and actually more reasonable than a couple of others I had dealt with. I was about to hit the button to pay but realized I hadn't answered my husband's medical questions. A quick phone call, with only a short wait I had a lovely human to talk to. I got that sorted and was again going to pay when I realized that this time, I had incorrectly answered a question. I phoned back and I was quickly on the line to a very helpful lady who actually went through all the questions again with me and checked to see if it would make any difference to the end price. It did not, so she actually emailed me back the quote within a short period of time. All done and purchased in no time at all. Hopefully I won't have to make a claim, but at this stage, to have peace of mind is a big step towards our great get-away.

Referral discount from Australian Frequent Flyer of 15%. Not the deciding factor however the reviews were good he levels of cover easy to understand and overall value was good. Show details

My wife have used insureandgo for a number of years. I still check every trip to see which is the best insurance option. Insureandgo wins hands down every time. Luckily I have never had the need to make a claim, I am sure that their customer service would help with any issue we may have. Show details

Great value Easy to understand Written in a way that made me feel like I was valued by the company and not just a mass produced number in a system. I liked that it didn't charge extra for children. Show details

Due to travel being cancelled they would not even refund our unused policy prior to travel, communication is terrible and would not trust them if I had a real claim. Go elsewhere if you want cover Show details

Do not use this company! I had a legitimate claim regarding a trip that was cut short and they did not honour the agreement citing a fine print technicality to avoid paying. Disgusting. Show details

This was our 8th family trip overseas. Policy was reasonably priced. Tried calling the toll free number from overseas regarding hospital costs (reimbursement) multiple times and call would not connect. Emailed several times regarding same query and no response even after a week. Finally got a response and was told to call toll free number again… Read more

which didn’t work. Claim process was an absolute nightmare. Took around 3 months to resolve and different customer service reps provided different advice. Initially our claim was refused in its entirety. Some appeared to lack basic training in the claims process. One of our bags was lost while transiting. Bag had items from 3 different family members. Claim required we needed to pay 6 excesses for the one bag. One excess paid x 3 times due to items from 3 different people and a different excess x 3 again. From memory needed to pay about $800 in excesses. Claims portal was extremely clunky as it wouldn’t save our progress or allow us to submit. Our claim was finally accepted after dozens of calls and emails. Needed another holiday to reset from the extremely lengthy and frustrating claims experience. First and last time will use Insure & Go. I hope others have a more positive experience when claiming.

We found the online application was uncomplicated, stress free and gives you peace of mind. The information given by us was accessed and the policy was issued same day. We have recommended the insurer to friends. This is our second time using the insurer. Show details

Have used InsureandGo on our last trip. Great to deal with and competitive price. Recommended by friends who had an accident in Asia, and Insureandgo were quick to respond and provide assisitance throughout their ordeal Show details

Used this previously and they provided quick, fast service. Only catch was on a family policy and when we claimed for 3 family member's we had to pay 3 lots of excess. Show details