Best Travel Insurance

Travel Insurance is a evil necessity. We had booked a month long trip to South America for February this year (2026). We had added pre-existing… Read more

medical condition (heart & urinary). Unfortunately I was required to have a double by-pass on my heart two weeks before we left. We lodged our claim with SCTI and to their credit they were excellent in our dealing with them helping us with various issues with our claim. We received in an appropriate time the refund for the amount we claimed. I was very impressed & would recommend them to others.

The process was fast and accurate. I reached via email and was contacted within hours, it was good value and covered everything we needed. Show details

On-line policy application was simple, logical and easy to follow One of the few insurers who will cover over 80's This is our first time with this… Read more

Company, but so far service has been excellent and the price was very competitive. John Hannan, Williamtown NSW

Such an easy process and certainly took the stress out of looking around. Very competitive. Show details

If I could give a rating of less than 1 star I would. We had used 1Cover previously due to their competitive prices. I won’t be making that mistake… Read more

again. After contracting influenza type A overseas, we contacted 1Cover to seek approval to book an additional hotel room so other family members could isolate. 1Cover advised this was acceptable so we booked the room. When we lodged the claim we provided the medical certificate and other documentation such as proof of purchases etc. On each occasion they requested more and more documentation, which became increasingly difficult or impossible to source (this went on for months). Eventually they refused to acknowledge the conversation we had with them overseas giving us approval to book the additional room and did not refund us for the costs. Never again.

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

I had a great experience with passportcard claim after my luggage was lost during my trip. The process was straightforward, and the customer service… Read more

team was very helpful and responsive when i had messages them on WhatsApp . I was especially impressed that they immediately provided a $300 top-up payment to help cover essential items while waiting for the claim process. Fast support during a stressful situation made a huge difference. Very grateful for the quick assistance and would definitely recommend them.

Great price, very simple to apply and pay. Highly recommend. Show details

Better Look After Us Oldies More – Well Peeps, since my last review on this mob, they’ve dropped the ball in my book. We off to Bali again next year so I decided as seeing I was so… Read more

happy with the last policies price, I’d give them another run. That’s where it stopped and I went with 1Cover. Why you ask? Short answer is that for the 7 weeks we will be away, they were 900 smackers dearer than 1Cover. I might be older but I’m not that dumb to part with that much folding stuff. It’s not as if my wife and I were going to do all the crazy stuff like hang gliding, parachuting or Bungi Jumping ( that would be hard to do in Bali ) like we used to when we were younging’s. All I wanted was a policy to mainly cover medical expenses just in case. So they lost my business and that’s sad in a way given they were so cheap last time. As Ned Kelly said on the gallows “Such is Life “.

Cancelled the policy weeks before the planned overseas trip and received less than 20% of the premium back. Don’t bother with this company. Show details

cheap travel insurance where we only required cover for medical. every other part of our destination, flight, accommodation was covered by another family member Show details

Cover-More were prompt in their responses to our claim and met all of their time lines they advised. Our claim was received, acknowledged, assessed,… Read more

approved and paid within 14 days of submission. They were faultless. This is the 4th time we have used Cover-More and the first time we have had to make a claim. I did have a couple of questions regarding the claim form and their Customer Service were extremely helpful and courteous. We recommend Cover-More Travel Insurance and will definitely going with them again.

Had a horrible experience with this company and as I have read in other reviews many others have also. Please do not be deceived by their polite… Read more

replies to these complaints. This Travel Insurance company have all their staff working on prompt and polite replies to the poor reviews they receive on Google. They are very quick to reply and also quite polite coz their is no reply option for the consumer to let you the public no how horrible they are. Please listen carefully to this line from Zoom Travel insurance. “Unfortuntately mechanical and operational delays and cancellations from airlines are common and not something covered by travel insurance” ok very good I think so why has this taken 15 emails and hours of chasing up documents to be told 50 days later. You make out like I’m an idiot for not knowing the insurance I signed up for and you may well be rite. You would have thought they knew their product and told me on the date I enquired about the insurance stating we had a mechanical issue and an engineer was flown from a city to a country town to fix it. Well I’m so angry u messed me about for 50 days and then denied the insurance. I may not know ur product( I do know, and it’s garbage) but either do you!!! Listen for the most pathetic reply. Be something of the nature, Matthew please contact me to review this case. I’m the boss of this rubbish company. Anyway there you go ladies and gentleman

Good telephone Customer Service and comparable price compared to most travel insurance companies. Show details

I needed help with my policy as my husband had an illness before and wasn’t sure on his cover but I spoke to an excellent lady who gave me all the information I needed. Very helpful and I am grateful for her help. Show details

Jane Travel Insurance – Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details

Be warned. RACV only facilitate travel insurance by Tokio Marine insurance. Our Jetstar flight was delayed by 1.5 hours causing us to be unable to… Read more

board our cruise ship. Even though the ship was still docked, we were unable to board due to the port authority closing at 3.00pm. We had to find accommodation in Brisbane and change our flight home. All good we had paid over $600 for travel insurance which we believed would cover our costs, or so we thought. What an absolute joke.

Here is their reason for denying our claim: We also note that we are unable to consider your missed Crown Princess Cruise under Section 1: 

Cancellation Fees and Lost Deposits, as your flight was delayed due to operational reasons. Since the 

delay was caused by the Transport Provider, Exclusion 1.7 applies to your cancelled arrangements.

Additionally, Section 4: Emergency Expenses provides coverage for seven defined events. Unfortunately, 

delays or cancellations due to operational reasons are not among the covered events. As a result, your claim 

for emergency expenses (taxi and accommodation) is not covered under this section of the policy also.

Furthermore, we understand that your Jetstar flight was delayed by 1 hour and 15 minutes, which caused you 

to arrive late to board your Crown Princess Cruise. To be eligible for cover under Section 13: Travel Delay, 

your scheduled transport must be delayed by more than six hours. Unfortunately, as your flight was not 

delayed by more than six hours, your claim for the taxi fare and additional accommodation falls outside the 

scope of this section of the policy

Be Warned...

My suitcase was broken during my trip to New Zealand. It was in perfect condition when I went and came off the carousell scuffed and dirty with a… Read more

broken extending handle. This was an expensive suitcase a replacement was in excess of AU$600. Budget Direct said it was cleary used due to it's current appearance (it looked like it had fallen off the baggage cart between the plance and the terminal or terminal to aircraft). THey then said their refund was minus 60% depreciation and because I had no receipt for the case they refused to accept my word or photographs that it was a Samsonite case. I have challenged to AU$40 they offered me and am now mounting a campaign to stoip them getting their 5 star insurance rating because of very poor service. You are wasting your money insuring with them. They are cheap and so is the service you get when you use them BEWARE

Through no fault of my own, I had my prepaid business flight from Istanbul to Perth refused when I got to the airport. I had to buy another ticket at… Read more

approx $7000 au. My claim was refused because the insurance underwriter (tokio marine)"had never heard of this before" therefore it was in the exclusions! If they had never heard of such a happening, how on earth could it be in exclusions!!!!! I am so angry and disillusioned with rac ( lower case deliberate). I have been a customer for home and contents, vehicle and road side assist for over 6 years. I have never made a claim before. I have now cancelled my policies with this company as they are totally "shonky", and only interested in taking your money. DO NOT TRUST rac as they are nothing but a rort

Getting cover for my sister to visit was so simple, and I could actually talk to them... even though I realised I knew the answer before my call was answered. Show details

Profiteering from coronavirus – Suresave have in effect have a cancelled policy - by them through the pandemic clause and then through government action they are no risk of a claim… Read more

of any sort. Yet their position is that they should not refund premium even though they are offering no cover and are at no risk. Here is my conversation....

Why would it only be about cooling off period? You have no insured risk due to epidemic catch all clause. I can’t cancel due to other reasons as cruise is not on. I can’t get sick on cruise as it is not on. I can’t have travel problems as we can’t travel I can’t lose any luggage as we can’t travel.

For you to be able to keep premium, when you are accepting no risk ....would seem to be at best unconscionable conduct.

I will advise the ACCC etc of your starting position. Ours will not be only case.

Neil

On Mar 23, 2020, at 10:17 AM, "info@suresave.com.au" <info@suresave.com.au> wrote:

WN logo Hi Neil,

Thanks for contacting us at SureSave! My name is Xxxx. and I am part of the customer service team.

We’re sorry that your travel plans have been cancelled and understand you now wish to cancel your travel insurance policy. We have to check whether your policy is within cooling-off period and eligible for refund.

If you have any further questions please do not hesitate to contact us.

Kind regards

Assistants were rude and determined $100 "fair" compensation for $800 worth of damage. Show details

They tripled the price for my 2nd extension of my policy with no reason give. Except saying ‘the prices vary from day to day’! I believe it’s… Read more

discrimination against ADHD and Anxiety disorders. I fully disclosed my pre-existing condition when first purchasing this policy and was already paying double for that. So to then triple the price is possibly illegal. I will be finding out.

Staff member couldn't spell. Needed to see my membership card twice then still spelt my name wrong. Wrong dates on the policy, luckily I checked. Show details

Absolutely terrible experience with Travel Insuranz. I lodged a claim over 6 months ago and have heard nothing back despite multiple follow-ups.… Read more

They’ve been completely unresponsive and have not paid a cent towards my claim. This level of customer service is unacceptable—avoid at all costs.

Good part - I received very good assistance from your phone person when I had a problem purchasing from an existing quote. My problem was that I couldn't purchase online, because the link from the quote took me to an unpopulated "Get a Quote" page. Show details

Scam. Stay away from this fraud. Doesn't even have a phone number to call. When submitting claim, they just repeat the same thing over and over about… Read more

documentation that I stated I don't have, so I gave alternatives, but the thing still asking for the same documentation.

World Nomads insurance is terrible when a real issue arises. I am currently travelling and last leg is on 25th December to Cambodia. After multiple… Read more

emails, they cannot let me know if the area I plan to travel to will be covered. It’s in the “yellow” zone, not the “red” zone and therefore not officially a no travel area, but also not safe. My policy covers chance to flight if something arises, but they cannot confirm if they will cover costs if I amend flight to go home instead and avoid Cambodia, as I’m flying in to a “yellow” zone. No clarity, their advice to me is to do what I think is best and then they might or might not refund flights and if I do go I might or might not be covered!

We bought this plan for a recent trip to Thailand. I unfortunately ended up getting sick and ended up having to stay in Bangkok Hospital in Phuket… Read more

for 5 nights. We contacted them via the heelp line and they covered all the costs of the stay, all they needed was some documentation from the hospital and I was never out of pocket at all. It was a very smooth process and I'll definitely be using them again for my next trip!