Interparcel

[Name Removed] from Live Chat was extremely helpful and while he couldn't fix my issue he was happy to guide me through what happens when your parcel isn't collected. Disappointed that my parcel wasn't picked up especially since I paid extra for express postage, spent ages trying to fix technical issues and contacting customer support about that… Read more

issue as well as trying to get an answer to a basic question which wasn't resolved until I spoke to the third person from support (Adi). Adi like [Name Removed], was excellent in providing answers and trying to help.

No accountability, no resolution, no support We contacted Interparcel the same day an issue was identified with a shipment. The parcels were never sent, and we supplied proof that the shipping labels were unused and still in our possession. Despite this, Interparcel advised the consignment could not be located and then refused to proceed with a… Read more

claim, citing ATL terms. This makes no sense when the parcels were never dispatched or collected.

We spend a significant amount of money for our business with Interparcel and continue to do so, yet received no real help, no fair investigation, and no reasonable resolution. The matter has been left entirely unresolved, with Interparcel making it impossible to close in a way that is acceptable.

For a business that relies heavily on shipping services, this lack of accountability and customer support is incredibly disappointing.

Courier damaged the carton so the customer wouldn't receive it. It was sent back to me and I'm supposed to pay a fee to have it delivered to me. The tracking shows it was delivered and signed for by the customer. Now I'm supposed to pay for another booking to send the repacked carton to the customer. I'm so tired of courier and broker companies. Show details

Over the past few days I was really frustrated because my parcels, which I had booked with Couriers Please and Courrio, had still not been collected even after three days. This time, however, I spoke with a very competent person, Ana R, on the phone, and I must say that her service was extremely friendly. She not only made promises but actually… Read more ·  1

took care of my concern. She showed great understanding and made an exceptional effort. Employees like her truly deserve recognition.

I rate them. I have been in the freight game for over 15 years and seem my share of poor companies. For them to be holding a 4+ star review is remarkable. Now do NOT sell out please. We need competition in the freight game, and I know you don't offer direct freight services yourself yet,. I am hoping one day you go that way and expand on that vertical market. Thank you. Show details ·  1

This parcel booking provider worked perfectly for me – I have used Interparcel 3 times and have been very happy. I think from reading reviews below it seems to me that there is often a misconception about what the company does. It is a third-party parcel /freight booker, a bit like the accommodation booking system. I tried this company for a few reasons, one is that is it very difficult for an… Read more ·  1

individual to book domestic parcels with some providers. Interparcel provided me with a choice of a few companies, options and prices once I had in-puted the information. Once I had booked and paid for my boxes and ran off my labels they were picked up quickly by my chosen provider and arrived a week later on a long interstate trip. The time taken for delivery was exactly what was predicted for delivery when I booked in my boxes. Pretty good

The other thing I liked about Interparcel was when I had some questions I got a quick response on the chat line and when I phoned on a follow up question I got what sounded like an Australian so no language miscommunications. The advice given was correct. This was sooooo much easier than trying to get information from a freight/courier company.

The one thing I can’t comment on but would be interested to know is this: If there is a problem with a delivery what role does Interparcel play. For example, when using an accommodation booking provider if something goes wrong the third-party booker has a lot of clout when it comes to sorting out a problem when it occurs. So does Interparcel help when this occurs as dealing with some couriers can be challenging if not impossible. I will continue to use this company.

Customer service staff do the best they can with no resources. Can't call anyone up the food chain to deal with issues and when they do arise, Interparcel has absolutely NO AUTHORITY to instruct couriers to follow requests or remedy. Multiple failed pickups over weeks with no automatic alert, so the parcels just sit there until either my customer… Read more

complains or a manual follow up is carried out. Costing us customers and $$$$ in cancelled orders and ruined reputation. Use Big Post Instead.

This is the worst courier company on top of it they got liers in their system who will not come to pick up your parcel and mark up that your parcel wasn't ready, thanks to the technology I booked Armex through this company and parcel wasn't picked up on Friday - 14/11/25 so I called interparcel and they rescheduled it for Monday - 17/11/25 but… Read more

same story repeated no one came to pick up the parcel so finally I cancelled the order because I knew if I reschedule it, they will not going to pick up it because they are not serious for business they are just wasting customer's time. If anybody want to destroy own business than hire this people they are master of this art.

Interparcel added an “oversize” surcharge to my shipment without providing any proof from the carrier. They refused to show measurement logs or photos, even after I supplied Amazon’s confirmed carton dimensions which contradicted their claim. They kept demanding photos of boxes that were already delivered, making the dispute process impossible to… Read more

follow. This whole process feels like it’s designed to pressure customers into paying fees that can’t be verified. Very poor handling overall — I’ve filed complaints with regulators.

If you want to pay money just to suffer, go ahead and use this courier. I really wish I’d seen all the reviews before using them — everything that happened to me was exactly what others complained about. Please read what other customers went through before you book anything with them. 1.Ridiculous extra charge They claimed my parcel was 10… Read more

cm bigger than the actual box size. I used a standard carton box — even if it’s full, there’s no way it magically expands that much. Totally unreasonable.

2.Damaged parcel

When my parcel finally arrived, it was half torn open. I have no idea how they handle deliveries, but it’s shocking.

3.Template replies only

Their customer service never answers real questions — just the same copy-paste email every time. Completely useless.

If you enjoy frustration, fake customer service, and being charged extra for no reason — this company is perfect for you!

Sales Manager Michael ignores customer emails and text messages. Have sent emails, online enquires and called customer service to schedule pallet shipping and it takes two weeks to get a reply from anyone, Michael emails back and then does not respond again to reply emails.... does this company not like taking money? We are a business customer… Read more

with an account however we are ignored

Trying to work with you and use this company for all of our shipments but cant get in touch with our rep...

First of all, the courier said was unable to deliver the package because they cannot find the address. The destination was a hotel and easily found in google map. At this point, I wouldnt blame interparcel, as the courier is a third party. Interparcel, then charged me a redelivery fee. However, no second delivery was attempted and the parcel got… Read more

returned to me after more than 2 weeks.

After several emails back and forth, interparcel finally agreed to give me a full refund. 2 weeks later, no refund received, I had to chase them for the refund. They, then, refunded partly. I had to chase, again, for the rest. They finally provided another part refund and still less $5.50 from the total that I paid. I didnt want to waste any more of my time at that point.

No apology, no remorse. Ignored emails. Took several emails to get one response. Broken promises. Terrible customer service!!! DO NOT USE THIS SERVICE! It will be better to go direct to a courier company.

Dodgy Service, Extra Charges, and Delays Got hit with an extra fee because they claimed my parcel was way over the allowed size. Even with stuff inside, that’s impossible. On top of that, delivery kept getting delayed. Poor handling and zero common sense. Wouldn’t recommend — wish I could give 0 stars! Show details

If you value your time, your customers, or your sanity, avoid Interparcel at all costs. They regularly fail to collect consignments that were properly booked, paid for, and ready for pickup. This isn’t a one-off — it’s a recurring nightmare. Every time you trust them to do their one simple job — collect and deliver — you end up with uncollected… Read more

parcels sitting for days, zero communication, and support that seems to exist only to say “we’ll raise a ticket.” Those tickets go nowhere. Nothing happens. No apology, no action, no accountability. It’s unbelievable how a company in the logistics industry can be so consistently unreliable. The system automatically takes your money and issues labels instantly, but apparently, actually collecting the goods is optional. If you need a courier that shows up when they say they will, Interparcel is not it. They have wasted hours of my time, let down my customers, and cost my business money. Bottom line: Interparcel should not be trusted with any consignment of value — or even a box of air. Their service failures are frequent, predictable, and utterly unacceptable.

Engaged them to ship from Aus to NZ - customer service from them (and the carrier, UPS) was actually pretty good throughout, until they sent an additional invoice more than a week after delivery had already been completed. They claimed the boxes were bigger/heavier than I declared, and wanted photographic evidence to dispute the claim, which… Read more

obviously I couldn't provide; it had been a week, boxes were all unpacked and ripped apart.

The weight they gave was also exactly the same as the weight I declared - they said some boxes were heavier, but others were lighter, interestingly enough. I will concede though that the dimensions probably were bigger, due to the boxes bulging (likely because they were squashed under each other - several items inside the boxes were damaged when I unpacked them). Dimensions they gave were about 3-4cm more per measurement than what I declared.

absolutely terrible customer service, blames everyone else and will not help fix the problem. 4 out of 8 parcels this month have not been picked up or delivered on time. We follow up constantly to then be told that it does not count as missed as the agents dont record every call/chat you make on the parcels. DO NOT USE THIS SERVICE! they do not care about their customers its all about profits and zero accountability. Show details

Failed overnight delivery no satisfaction from customer service, Collected and processed 22/9/2025 17.04pm and today is now 24/9/2005.Still no delivery, Excuse is Driver ran out of delivery time at 15.37pm on 24/9/2025 1 day after next day promise. delivery misinformed information that is not true blames Fed X for failed delivery Fed X blames… Read more

interparcel Interparcel not taking accountability. Paid $100 for overnight service now in day 2 still no answers when it will be delivered despite being on board with driver which failed. Long 6 hours on phone being cut off 3 times. DO NOT USE THIS COMPANY as they tell you misleading information and then tell you they have to go home at 4.00pm and cannot assist any further. Very Poor Customer service and no resolve.

A day after I recieved my parcel they decided to tell me the dimensions I quoted were incorrect by about 2-3 cm's and that I had to pay $163 extra. But I had already thrown the parcel in the bin and I could not not prove the exact dimensions. They also said I am to be charged more because I booked both a residential pickup and drop off for a B2C… Read more

service, yet during the checkout process I clicked that they were both residential address's and their system let me book it. Why didn't they flag it at pickup and atleast try to call me? Yet they say nothing until after it is delivered and then try and charge you. Even after many emails trying to explain the above they still wouldn't concede at all, they would happily lose future business in the hope you will pay that one dodgy invoice. Such a warped business tactic.

Terrible Service - we booked URGENT StarTrack delivery with them and for 2 days no one picking up the Parcel. Which supposed to be delivered in the next day after pick up. Customer Service very rude and inpolite, no responsible for our loss. Show details

Third party enforwarding results in missing items. Had a choice but sender decided on the cheap option. Tracking Brissy to Melbourne fine 48 hours after pickup. But then it went off the rails due to the advertised enforwarding company going Broke in February but interparcel did not know. Unravelling over two days with Hunters Express who advised… Read more

me it's not going to Warrnambool it's going to Geelong. Where it ended up on Friday three days later sitting on a pallet. Told by them might deliver it next wednesday so it will be two weeks Brissy to me. In future as always pack n send because they have never lost track of my shipments

DO NOT USE THIS COMPANY — Completely inexperienced and unprofessional! They shipped my goods to Canada via airfreight, then returned them with extra charges, claiming I didn’t have a customs broker arranged. The quantity and value of the goods was low, and if they had advised me beforehand, I wouldnt be bothered to ship it. Instead, they failed… Read more

to communicate critical requirements, and now they’re chasing me for the return shipping costs — which exceed the value of the goods themselves. I’ve told them to destroy the goods, as I refuse to pay more than the goods are worth. An extremely frustrating and poorly handled experience.

Dealing with Interparcel is NOT the journey their smick advertising would leave you to believe – a caution for all small businesses, find ANY other option you can first. We’re a small business that ships somewhere between 500 and 1000 parcels a year, ranging in size from packages of a few grams right up to large stereo components. We predominantly… Read more

use another “virtual courier” company (the big one that starts with S) for most of our shipments, but on a handful of occasions have also used Interparcel, partly because we keep getting bombarded by advertisements telling us how good their service is. Although we have some issues from time to time with the service we mainly use they are always very responsive to contact, and more often than not, situations we experience resolve amicably. Our experience with Interparcel is the polar opposite of that. Not only have we had a much higher percentage of issues with Interparcel’s service and carriers they use, but on every single occasion we have asked them for assistance we’ve received platitudes and lots of words, but NEVER a resolution to our problem. We’ve had shipments delivered damaged despite first class packaging. We’ve had shipments delivered piecemeal. We’ve had shipments delivered incredibly late with no meaningful tracking. And, contacting Interparcel asking for a resolution has been the only option in all of those cases, always resulting in a response, but NEVER resulting in a resolution. Further, Interparcel’s “insurance” offering is virtually useless – read their extensive list of “prohibited” items they won’t insure and you’ll soon work out it’s a con. Again… every single time we have asked for Interparcel for assistance has resulted in a response, BUT NO RESOLUTION. Customers (people like us) appear to be a nuisance that gets in the way of them keeping their transport company masters happy. Our most recent foray into using their service resulted in us being charged an extra $160 on top of an $89 freight bill because the freight company involved claimed a 10kg parcel was 3cm longer than we booked. Take it in… a $160 money grab, and although assistance was requested Interparcel responded as per their previous pattern, siding with the transport company, offering a word salad of platitudes, but no assistance. Small businesses need to use virtual courier companies like this to get reasonable rates, but PLEASE try all of the other options available to you first before inviting heartache into your life with Interparcel.

would give a zero review lost parcel tried to follow up was advise a customer specialist would contact me 1 week later had to contact them again as no follow up lost parcel was insured for additional amount and now they are trying to break the contract and say it was for the value we paid from the manufacturer before importing and other costs, Then they lost the replacement parcel Will not use them again ever Show details

Misleading and Poor Service – Caused Delays and Lost Income I had a very disappointing experience with Interpacel. Their booking page stated that the parcel would be picked up the day after booking and delivered within 2 days. However, I was left waiting for 3 days (would be more if I didn’t cancel it after 3 disappointed days) without anyone… Read more

showing up to collect the parcel. I had to call them every day to inquire about the pickup, but no one gave me a clear response.

I had to take multiple days off work just to wait for them, and despite my efforts, they never turned up. Due to their lack of communication and unresponsiveness, I missed my delivery window, which caused me both financial loss and lost income from the time I wasted waiting.

I expected much better service and transparency, and unfortunately, I did not get either. I would not recommend them based on my experience.